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Frequently Asked Questions
What does my SUV hire in Canada through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Canada, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Canada.
Will I face unexpected charges when I hire an SUV in Canada through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Canada are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Canada charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
What documents do I need to pick up an SUV hire in Canada?
Yes, you can pick up an SUV hire in Canada with a valid foreign driver’s licence, but you must bring the correct documents to the counter.
- Original, unexpired driver’s licence in the main driver’s name (physical copy only, no digital)
- International Driving Permit (IDP), required only if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP must be carried alongside your original licence, not as a replacement
- Major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
- Passport (for visitors arriving from outside Canada)
- Return airline or cruise ticket, required by most partner brands to qualify for the quoted rate
- Your booking confirmation or printed voucher
All documents must be physical. Digital copies are not accepted at the counter. For SUV categories, some partner brands in Canada may also request a second piece of identification, so carrying your passport is strongly recommended.
How does the security deposit work for an SUV hire in Canada?
Yes, an authorisation hold is required for every SUV hire in Canada, and it must be placed on a major credit card in the main driver’s name at the time of collection.
For SUV hires in Canada, the typical hold ranges from CAD 300 to CAD 500, though some locations may authorise up to CAD 750 depending on the partner brand, vehicle class, and airport. Premium or full-size SUVs may carry higher holds than compact SUV categories.
- The hold is a temporary authorisation, not a charge. It reduces your available credit until the hire is concluded
- Debit cards, prepaid cards, and virtual cards are not accepted for the authorisation hold
- After you return the SUV, the partner releases the hold. Your bank controls when it reappears on your statement, which can take up to 15 working days
- Bring a backup credit card in case your primary card is declined
- Notify your bank before travelling to Canada to prevent fraud blocks on the authorisation
The exact hold amount is set by the rental desk and local regulations in Canada, not by the booking platform. Confirm the amount with the agent before signing.
Are there toll roads I should know about when hiring an SUV in Canada?
Yes, toll roads exist in Canada, and they are fully cashless, so understanding how they work before driving your SUV hire is important.
The main toll concern for SUV hirers in Canada is Highway 407 ETR, a privately operated 108 km electronic toll highway crossing the Greater Toronto Area in Ontario. There are no cash booths. Cameras photograph your licence plate and bill the rental company, which then passes the charges to you.
Other tolled roads and bridges exist in Quebec, Nova Scotia, and Prince Edward Island. Ontario's major free highways, including the 401 and the QEW, run parallel to the 407 ETR and are a practical alternative for SUV hirers who want to avoid toll charges altogether.
Rental partner toll programme options for your SUV in Canada typically include:
- Flat-rate unlimited daily pass: approximately CAD 10 to CAD 15 per day, capped around CAD 150 to CAD 200 per month
- Pay-per-use: actual toll plus an administration fee of approximately CAD 3.95 to CAD 4.95 per day used, with a maximum of around CAD 30 per hire
- Hybrid billing: a percentage markup on actual toll charges
If you drive the 407 ETR without enrolling in a programme, the camera fee alone can be CAD 10.20 plus daily charges, often exceeding the toll itself. To avoid all toll costs, set your GPS to avoid tolls before driving your SUV in Canada.
Can I get cashback on tolls paid during my SUV hire in Canada?
Yes, Hola Car Rentals includes Tolls Cashback on all bookings, which means you can recover a portion of the toll costs you pay during your SUV hire in Canada.
The benefit reimburses the lesser of the total tolls you paid or up to 5% of your Hola Car Rentals booking total. For example, if your SUV booking total is US$600, the maximum cashback is US$30. If you paid CAD 18 in tolls on the 407 ETR in Ontario, you receive CAD 18 back. If you paid CAD 60, you receive the capped amount.
To claim your cashback after returning your SUV in Canada:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback, followed by your reservation number
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or invoice showing the charges paid
- Include your full name, travel dates, and the last 4 digits of the card used for the booking
Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your SUV hire rate. You still pay tolls normally and claim reimbursement afterwards.
How does the fuel policy work for an SUV hire in Canada?
Yes, the standard fuel policy for an SUV hire in Canada is Full-to-Full, meaning you receive the SUV with a full tank and must return it full to avoid extra charges.
- At collection, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer
- Use the correct fuel type for your SUV. Most SUV models available in Canada run on petrol, though some larger models use diesel. Using the wrong fuel is not covered and may generate significant charges
- Before returning your SUV in Canada, refuel within approximately 15 km of the return location so the gauge does not drop below full during the drive back
- Keep your final fuel receipt showing the date, time, and station address
If you return the SUV below the recorded starting level, the hire partner may charge a fuel shortfall at their own refuelling rate, which is typically higher than pump price, plus a refuelling service fee. Fuel stations are widely available across Canada, including near major airport return areas. Asking the counter agent for the nearest station to the return location at collection is a practical step for any SUV hire in Canada.
Is there a young driver surcharge for hiring an SUV in Canada under 25?
Yes, all major hire partner brands in Canada charge a daily surcharge for drivers under 25 years old, and some restrict which SUV categories younger drivers can access.
Typical surcharge amounts for SUV hires in Canada:
- Budget: CAD 27 per day for renters aged 21 to 24. Drivers in this age group are also restricted from renting full-size SUVs, premium SUVs, and specialty vehicles
- Avis: a daily surcharge applies for renters aged 21 to 24. The exact amount varies by location
- Hertz and Dollar: age differential fees apply for drivers aged 20 to 24. Specific amounts vary by location in Canada
The minimum hire age at most locations in Canada is 21. Saskatchewan is an exception where the minimum age is 18 with no underage surcharge.
Young driver surcharges are paid at the counter and are not included in the prepaid rate. If you are under 25 and planning to hire an SUV in Canada, confirm the surcharge amount and any vehicle class restrictions with the partner brand before collection, as full-size and premium SUV categories may not be available to you.
How do I add an additional driver to my SUV hire in Canada?
Yes, you can add an additional driver to your SUV hire in Canada, either at the time of booking or at the collection desk, but the additional driver must be physically present at the desk with their documents.
Requirements for adding a driver to an SUV hire in Canada:
- The additional driver must present a valid, original driver’s licence
- If their licence uses a non-Latin alphabet, an IDP is also required
- They must meet the minimum age requirement for Canada (generally 21, or 18 in Saskatchewan)
- For Avis, Budget, and Payless, the additional driver must be at least 25 years old
- Both the main driver and the additional driver must sign the hire agreement
Additional driver fees for SUV hires in Canada when not included in your rate:
- Avis, Budget, and Payless: CAD 13 per hire day, maximum CAD 65
- Hertz, Thrifty, and Dollar: CAD 13.50 per hire day, maximum CAD 189
- Alamo, National, and Enterprise: CAD 15 per day
Check your booking confirmation before collection. If your rate includes an additional driver, the confirmation will state it explicitly. Only drivers listed on the hire agreement are covered by the SUV hire protections in Canada. Anyone not named on the contract who drives the vehicle may void coverage.
What insurance is included with an SUV hire in Canada?
Yes, SUV hires in Canada include statutory third-party liability cover by law, and your booking may also include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) depending on the rate selected.
Provincial law in Canada requires every hire vehicle to carry third-party liability insurance. This statutory liability follows the SUV and is included by default when you hire in Canada. You can also purchase higher supplementary liability limits at the counter.
CDW and LDW reduce your financial responsibility if the SUV is damaged or stolen during the hire. Key points:
- A deductible or excess may still apply unless your confirmation explicitly states zero deductible
- CDW and LDW do not cover third-party injuries or property damage to others. That is handled by liability cover
- Common exclusions include tyres, undercarriage, roof, and damage from prohibited use such as off-road driving
- Only drivers named on the hire agreement are covered
Check your Hola Car Rentals booking confirmation to see exactly which protections are included in your SUV hire rate for Canada and whether a deductible applies. If you want to reduce or eliminate the excess, ask about Super CDW options at the counter. Pairing CDW with supplementary liability provides the most complete protection for an SUV hire in Canada.
Does my SUV hire in Canada include travel assistance if something goes wrong?
Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, but this benefit does not apply to Canadian or US residents. It is designed for visitors travelling to Canada from other countries.
If you are visiting Canada from outside North America and hiring an SUV, the travel assistance coverage typically includes:
- Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in the event of an accident during your SUV hire in Canada
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This cover does not include damage to the hire SUV itself (that is CDW or LDW) or third-party liability to others (that is LIS or SLI). It also does not cover pre-existing medical conditions or situations where prior authorisation was required but not obtained.
If you need assistance during your SUV hire in Canada, contact Terrawind 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Review your booking confirmation for the exact cover limits and conditions that apply to your SUV hire in Canada.
Where do I pick up my SUV hire at Toronto Pearson Airport in Canada?
Yes, SUV hires at Toronto Pearson International Airport (YYZ) in Canada are available directly at the terminal hire desks, with no shuttle required for most major brands.
Hire desks are located in both Terminal 1 and Terminal 3 at YYZ. Partner brands operating at the airport include Avis, Budget, Dollar, Thrifty, Enterprise, Hertz, and National and Alamo. After landing, follow the car hire signs within your terminal to reach the desk area.
Desk hours vary by brand at this Canada location:
- Budget: 6:00 AM to 1:00 AM daily, with after-hours key drop and parking lot return options
- Hertz: typically 6:00 AM to 11:59 PM, with after-hours options from 12:00 AM to 1:00 AM
- Enterprise and Avis: generally 6:30 AM to 11:59 PM or 7:00 AM to 10:30 PM, with after-hours key drop procedures
SUV return areas are at designated airport lots. Hertz returns are at 3035 Orlando Drive and Budget returns are at 5990 Airport Road. Follow the car hire return signs from the motorway as you approach the airport. Refuel your SUV before returning, as fuel stations are available along Airport Road near the return locations.
After-hours SUV pickups outside desk hours at YYZ can also be arranged through peer-to-peer platforms, which allow terminal parking lot pickups.
Can I do a one-way SUV hire in Canada and return it to a different city?
Yes, one-way SUV hires in Canada are available through major partner brands, allowing you to pick up in one city and return in another, but a drop-off fee typically applies.
One-way drop-off fees for SUV hires in Canada are route-specific and vary by partner brand, the cities involved, the season, and the SUV category. Full-size and premium SUVs generally carry higher repositioning fees than compact SUV classes.
- Same-city airport to city centre: often no drop-off fee
- Between different cities in the same province: a drop-off fee usually applies
- Cross-province routes across Canada: a drop-off fee almost always applies and may be significant
- Cross-border SUV hires into the United States: permitted by some partner brands but policies vary. Confirm with the partner before booking
The drop-off fee for your SUV hire in Canada is shown during the booking process under the section labelled as charges due at the destination. It is not included in the prepaid rate and cannot be prepaid. Review your booking confirmation to verify the fee before collection.
If you change your return location after booking your SUV hire in Canada, the drop-off fee may be recalculated and the overall rate may reprice. Confirm any mid-rental route changes directly with the partner brand at a branch location.
Is an AWD or 4x4 SUV available to hire in Canada for winter driving?
Yes, AWD and 4x4 SUV models are available to hire in Canada through major partner brands, making them a practical choice for driving in winter conditions across provinces.
Partner brands including Enterprise, Hertz, Budget, and Avis stock a range of SUV drivetrains in Canada, from front-wheel-drive compact SUVs to full AWD and 4x4 models. Common SUV models available in Canada include the Ford Escape, Nissan Rogue, Ford Explorer, Nissan Pathfinder, and Jeep Wrangler, among others. Availability of specific drivetrains depends on the location and season.
Important points about hiring an AWD or 4x4 SUV in Canada:
- The booking system shows vehicle categories rather than guaranteed specific models. A similar SUV may be substituted if the exact model is unavailable
- Hire agreements in Canada typically restrict off-paved road use regardless of the SUV's drivetrain capability. AWD and 4x4 SUVs are suited for approved terrains such as mountain highways and rural paved roads, not unmarked off-road trails
- Winter tyres may be required or strongly recommended in certain provinces during winter months. Confirm with the partner brand at collection whether the SUV is equipped with winter tyres
- Fuel consumption for AWD SUVs in Canada is typically higher than FWD equivalents, ranging from approximately 8 to 10 litres per 100 km on motorways
When searching for an SUV hire in Canada, filter by vehicle class and confirm drivetrain details with the desk agent at collection.
What airport fees and taxes are added to an SUV hire in Canada?
Yes, SUV hires in Canada include additional fees and taxes beyond the base rate, and these vary by province and airport location.
Common fees added to an SUV hire at Canadian airports include:
- Airport concession fee: typically 10% to 20% of the base rate, charged by the airport authority to hire companies operating on airport property
- Customer facility charge: approximately CAD 5 to CAD 10 per day at major airports
- Provincial sales taxes: Canada applies GST nationally at 5%, with HST in provinces like Ontario (13%) and British Columbia (12%), or combined GST and PST in others. The total tax rate on your SUV hire in Canada depends on the province of collection
- Tourism surcharges: up to CAD 5 to CAD 10 per day in some tourist-heavy areas
These fees are standard across all vehicle classes in Canada, including SUV hires. There are no SUV-specific surcharges beyond what applies to other vehicle categories.
Off-airport SUV hire locations in Canada, such as city depot branches, typically cost 20% to 30% less than airport locations because they avoid the airport concession fee. If your itinerary allows flexibility on collection location, an off-airport SUV hire in Canada can reduce the total cost significantly.
Your booking confirmation shows which taxes and fees are included in the prepaid rate and which are due at the counter in Canada. Review this before collection to avoid surprises.
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