SUV Hire
in Ontario

Hola Car Rentals is a premium partner of the leading car hire companies in Ontario, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Ontario.

No. With Hola Car Rentals, all costs and charges for your booking in Ontario are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Ontario charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up your SUV hire in Ontario, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the physical card (for the authorisation hold)
• A valid passport (required for visitors from outside Canada)
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for foreign visitors)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. The IDP is a translation only and cannot be used without the original licence.

All documents must be physical originals. Digital or on-screen versions are not accepted at any Ontario hire counter. Name mismatches between your licence, passport, and credit card are one of the most common causes of delays at pickup, so verify everything matches before you travel.

It depends on your licence. For most SUV hires in Ontario, visitors can drive on a valid foreign licence. However, an International Driving Permit (IDP) is mandatory if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script.

If your licence is in English or uses Roman characters, an IDP is recommended but not strictly required in Ontario. That said, having one can prevent complications at the counter if the agent cannot read your licence.

• The IDP is a translation booklet only, not a standalone licence
• You must carry both your original licence and the IDP together
• Obtain your IDP in your home country before travelling to Ontario, as it cannot be issued abroad

When picking up your SUV in Ontario, present your original licence and IDP together at the counter along with your passport and credit card.

Yes, a physical major credit card in the main driver’s name is required for the authorisation hold when picking up your SUV hire in Ontario.

In Ontario, the typical authorisation hold for a standard vehicle ranges from GBP 300 to GBP 500, though some locations may place a hold of approximately GBP 750. For premium or larger SUV classes, the hold may be higher.

• The card must be a major credit card (Visa, Mastercard, Amex) with the driver’s name printed on the physical card
• Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the authorisation
• The hold is a temporary authorisation, not a charge, and is released after you return the SUV
• Your bank controls how long the release takes, which can be up to 15 working days

Before picking up your SUV in Ontario, notify your bank of your travel plans to prevent fraud blocks on the authorisation. Bringing a backup credit card in your name is also strongly recommended in case your primary card is declined.

Yes, all SUV hires in Ontario include Hola Car Rentals Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire.

Ontario has toll roads, including the Highway 407 ETR (Express Toll Route), which is a fully electronic cashless highway. If you drive your SUV on toll roads in Ontario or elsewhere in Canada during your hire, you can claim cashback after returning the vehicle.

To claim your Tolls Cashback:

• Email [email protected] within 30 days of returning your SUV
• Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
• Use the subject line: Tolls Cashback, followed by your reservation number

The refund is capped at 5% of your booking total and is issued to the same payment method used for your reservation. Processing typically takes 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

SUV hires in Ontario follow a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid additional charges.

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Use the correct fuel type for your SUV, as wrong-fuel incidents are not covered and may generate charges
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return your SUV in Ontario with less than a full tank, the hire partner may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a refuelling service fee. Returning the SUV full is always the most cost-effective option.

For after-hours returns in Ontario, leave your fuel receipt in the key envelope and keep a photo of the full gauge as evidence.

Yes, provincial law in Ontario requires every hire vehicle to carry third-party liability cover, so statutory liability is included by default when you hire a SUV in Ontario.

This means the hire partner must provide a minimum level of third-party liability protection on your SUV as required by Ontario and Canadian provincial regulations. However, the statutory minimum may not be sufficient for all situations, and you can purchase supplementary liability cover (LIS/ALI/SLI) for higher limits.

• Third-party liability covers bodily injury and property damage you may cause to others while driving the SUV
• It does not cover damage to the hire SUV itself, which is handled by CDW/LDW
• It does not cover your own injuries or personal belongings
• Only drivers named on the hire agreement are covered

At the counter in Ontario, verify on your hire agreement that liability cover is active and review the exact limits. If you want higher protection beyond the statutory minimum, ask about supplementary liability options at pickup.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the hire SUV in Ontario caused by a collision, theft, or vandalism.

• It covers repair costs or the vehicle's value up to the policy limits, minus any applicable excess or deductible
• It applies only to the hire SUV itself, not to other vehicles or third parties
• Coverage is valid only for drivers named on the hire agreement

CDW/LDW for your Ontario SUV hire does not cover:

• Third-party liability, meaning injury or damage you cause to others (that requires LIS/ALI/SLI)
• Prohibited use such as off-road driving, racing, or driving under the influence
• Tires, wheels, undercarriage, or roof damage unless explicitly included
• Incidents not reported promptly to the hire partner

Before picking up your SUV in Ontario, check your booking confirmation to confirm whether CDW/LDW is included and whether a deductible applies. At the counter, verify the cover is listed on the hire agreement and note the deductible amount so you are prepared if an incident occurs during your Ontario hire.

Yes, you can add an additional driver to your SUV hire in Ontario, either at no cost if your rate includes it or for a daily fee paid at the counter.

If your booking confirmation states additional driver is included, the first extra driver is free. If it is not included, fees vary by partner:

• Avis, Budget, and Payless: GBP 10 per hire day plus taxes, capped at GBP 50 plus taxes
• Hertz, Thrifty, and Dollar: GBP 13.50 per hire day plus taxes, capped at GBP 189 plus taxes
• Alamo, National, and Enterprise: GBP 15 per day plus taxes

To add a driver to your Ontario SUV hire:

• The additional driver must be present at the counter at pickup
• They must bring a valid driver’s licence and, if required, an IDP
• They must sign the hire agreement
• Both the main driver and additional driver must meet the minimum age requirements for Ontario

Anyone who drives the SUV in Ontario without being listed on the hire agreement is not covered by CDW/LDW or liability protections, so always add every driver at the counter before leaving.

Yes, most SUV hires in Ontario include travel assistance cover provided by Terrawind Global Protection, though this benefit does not apply to Canadian or US residents.

If you are travelling to Ontario from outside North America and hire a SUV, the included travel assistance typically covers:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This cover is especially relevant if you experience a medical emergency or accident while driving your SUV in Ontario. To use it, contact the assistance line before incurring expenses where prior authorisation is required.

• Phone (24/7, toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact cover limits and terms that apply to your Ontario SUV hire, as amounts and conditions vary by booking.

Yes, a one-way drop-off fee may apply if you pick up your SUV in one Ontario city and return it to a different location.

Whether the fee applies depends on the specific route, the hire partner, the vehicle class, and the season. Larger SUV classes can carry higher repositioning fees because they are more costly to move between locations.

• Same-city airport to centre in Ontario: often no drop-off fee
• Between different Ontario cities: a drop-off fee typically applies and varies by distance and SUV class
• Cross-border one-ways, such as Ontario to a US state: may be restricted or carry higher fees depending on the partner

During booking, the drop-off fee for your Ontario SUV hire is shown on the rate details page under the section labelled To pay at destination. It is not shown on the search results page. Review your booking confirmation to verify the fee before pickup.

This fee cannot be prepaid and is paid directly at the hire desk in Ontario. If the desk charges a different amount than what appears on your confirmation, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply.

If you arrive late to pick up your SUV in Ontario, the hire company will generally hold your reservation for up to 24 hours from the original pickup time.

• If your delay is less than 24 hours, your SUV booking in Ontario should still be honoured, provided you arrive during the counter's opening hours
• If your delay exceeds 24 hours, the reservation may be forfeited with no refund
• Flight delays of less than 24 hours are typically accommodated, but you must arrive while the counter is open

If your flight to Ontario is significantly delayed and you are concerned about missing the 24-hour window, contact support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes are not guaranteed but the team will assist where possible.

When picking up your SUV in Ontario, always confirm the counter's opening hours in advance, especially on holidays, as hours can vary by location and season.

It depends on the hire partner and the specific terms of your agreement. Cross-border travel from Ontario into the United States in a hire SUV is not automatically permitted and must be authorised in advance.

• Some partners allow cross-border travel between Canada and the US but require prior written authorisation noted on the hire agreement
• Others restrict or prohibit it entirely, particularly for certain SUV classes
• Driving across the border without authorisation can void your CDW/LDW and liability cover
• A one-way drop-off fee may apply if you plan to return the SUV in a US location rather than back in Ontario

Before your pickup in Ontario, review your booking confirmation for any cross-border restrictions. At the counter, inform the agent if you plan to drive your SUV into the United States and ask them to note the authorisation on the hire agreement. Never assume cross-border travel is permitted without confirming it in writing on the contract.

Ontario has electronic toll roads, most notably Highway 407 ETR (Express Toll Route), which is a fully cashless highway that bills vehicles by transponder or licence plate. If you drive your SUV on toll roads in Ontario, charges are handled electronically with no cash option at most points.

Your hire SUV in Ontario will typically come equipped with an electronic toll device. At the counter you have two options:

• Purchase an unlimited toll package, which usually costs between US$11 and US$25 per hire day depending on the partner, covering all tolls for a fixed daily rate
• Decline the package and pay per use, in which case the hire company will charge the actual toll amounts plus administrative or processing fees to your credit card, sometimes weeks after your hire ends

If you plan to use your own toll pass or transponder in Ontario, inform the counter agent at pickup and ask them to deactivate the vehicle's default device to avoid duplicate charges.

All SUV hires include Hola Car Rentals Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid in Ontario. Submit your claim within 30 days of returning the SUV to [email protected] with your hire agreement and toll receipts.