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Frequently Asked Questions
What does my SUV hire in Manitoba through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Manitoba, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Manitoba.
Will I face unexpected charges when I hire an SUV in Manitoba through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Manitoba are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Manitoba charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Are there toll roads I need to worry about when driving an SUV in Manitoba?
No, Manitoba has no toll roads, toll bridges, or express lanes. Driving an SUV anywhere in Manitoba, including on provincial highways and in and around Winnipeg, will not result in any toll charges.
There are also no congestion charges or emissions zones in Manitoba, so you will not face any city-centre driving fees of the kind found in some European destinations.
If your Manitoba trip includes driving into other Canadian provinces where tolls do apply, all Hola Car Rentals bookings include Tolls Cashback. You can claim up to 5% of your total booking value back for any tolls paid during your rental period. Submit your claim within 30 days of returning the SUV by emailing [email protected] with your reservation confirmation, rental agreement, and toll receipts.
Where do I pick up my rental SUV at Winnipeg Richardson International Airport in Manitoba?
Rental SUV counters at Winnipeg Richardson International Airport (YWG) are located across from the baggage claim area inside the terminal. Partner brands available at YWG include Enterprise, Hertz, Budget, National, Alamo, Dollar, Thrifty, and Ace.
After collecting your luggage, follow the car hire signs to the counter. Vehicle collection is in the airport parkade. Enterprise operates at YWG from 7:30 AM to 11:59 PM daily.
When returning your SUV in Manitoba, follow the Rental Car Return signs to the parkade. If you need to refuel before returning, petrol stations on Sargent Avenue are approximately one to two minutes east of the airport.
If you are renting an SUV at Thompson Airport (YTH) in northern Manitoba, U-Drive is the available operator there and requires you to call at least one hour in advance to arrange a shuttle.
What documents do I need to pick up a rental SUV in Manitoba?
To pick up a rental SUV in Manitoba, you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, for the security deposit authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside Canada)
If your driver’s licence is not in English or French and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid without the original licence.
All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the SUV rental counter in Manitoba.
Is Travel Assistance included when I rent an SUV in Manitoba?
Yes, most Hola Car Rentals bookings include Travel Assistance provided by Terrawind Global Protection, and this benefit can be especially valuable when driving an SUV in Manitoba’s more remote northern regions, where medical facilities may be far away.
Coverage typically includes:
- Travel and medical insurance for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
Important: this benefit applies only to non-North American customers. Canadian and US residents do not qualify for Travel Assistance.
If you need help during your Manitoba SUV hire, contact the assistance line 24 hours a day, 7 days a week at +1 888 980 9992, or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact coverage terms and limits that apply to your reservation.
Do I need an International Driving Permit to rent an SUV in Manitoba?
An International Driving Permit (IDP) is not always mandatory to rent an SUV in Manitoba, but it is strongly recommended in certain situations.
You must carry an IDP if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, the IDP serves as a required translation alongside your original licence.
If your licence is in English or French, or uses a Latin alphabet, you can generally rent an SUV in Manitoba using your foreign licence alone. However, some rental partners at Winnipeg Airport (YWG) may still request an IDP as a translation document.
Key points to remember:
- The IDP is a translation only and is never valid without your original licence
- Obtain your IDP in your home country before travelling, as it cannot be issued abroad
- Both documents must be physical originals at the Manitoba SUV hire counter
Is there a young driver surcharge for renting an SUV in Manitoba?
Yes, a young driver surcharge applies when renting an SUV in Manitoba if the primary driver is under 25 years old.
Surcharge amounts vary by rental partner. As a general reference for Manitoba operators:
- Drivers aged 18 to 20 may be charged approximately GBP 19.99 per day plus taxes
- Drivers aged 21 to 24 may be charged approximately GBP 14.99 per day plus taxes
Major brands at Winnipeg Airport (YWG) such as Enterprise, Hertz, Budget, and Alamo also apply young driver fees for renters under 25, with the exact daily amount varying by brand and location. For Avis and Budget specifically, additional drivers must be at least 25 years old.
These surcharges are paid at the counter and are separate from your prepaid SUV hire rate. Check your booking confirmation for the specific young driver policy that applies to your Manitoba reservation, and confirm the exact fee with the rental partner at pickup.
How does the security deposit work when renting an SUV in Manitoba?
When you pick up your rental SUV in Manitoba, the rental partner will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.
Typical deposit holds in Canada range from approximately GBP 200 to GBP 350, though some locations may hold up to GBP 500. Larger or premium SUV classes may carry higher hold amounts.
Important requirements for the deposit:
- You must present a physical, major credit card with the driver’s name printed on the card
- The card must be in the main driver’s name
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
- You must have sufficient available credit to cover the hold amount
After returning your Manitoba SUV hire, the hold is released by the rental partner. Your bank or card issuer controls when the credit reappears on your account, which can take up to 15 working days. Notify your bank of your travel plans in advance to avoid the authorisation being flagged as suspicious.
What fuel policy applies to SUV rentals in Manitoba?
SUV hires in Manitoba follow a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid additional charges.
Steps to follow:
- At collection, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you are returning your SUV to Winnipeg Richardson International Airport (YWG) in Manitoba, petrol stations on Sargent Avenue are approximately one to two minutes east of the airport, making it a convenient last stop before drop-off.
If you return the SUV below the recorded starting level, the rental partner may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a service fee. Keeping your receipt is the best way to dispute any incorrect fuel charge.
What insurance coverage is included with an SUV rental in Manitoba?
SUV rentals in Manitoba typically include two main types of cover, depending on the rate you select.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the rental SUV caused by a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the SUV. Under Canadian provincial law, every rental vehicle in Manitoba must carry statutory third-party liability, which is included by default. You can purchase higher supplementary liability limits if you want additional protection.
Common exclusions to be aware of:
- Tires, wheels, undercarriage, and roof damage are often excluded from CDW/LDW
- Prohibited use such as off-road driving or driving under the influence voids coverage
- Only drivers named on the rental agreement are covered
Always review your Manitoba SUV hire agreement at the counter to confirm exactly what is included and what excess applies.
Can I add an additional driver to my SUV hire in Manitoba?
Yes, you can add an additional driver to your SUV hire in Manitoba, either as part of your rate or for a fee paid at the counter.
Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads Additional driver free of charge. If it is not included, typical daily fees at Manitoba hire counters are:
- Avis, Budget, and Payless: approximately GBP 10 per day plus taxes, capped at GBP 50 plus taxes
- Hertz, Thrifty, and Dollar: approximately GBP 13 per day plus taxes, capped at GBP 180 plus taxes
- Alamo, National, and Enterprise: approximately GBP 14 per day plus taxes
The additional driver must be present at the Manitoba SUV hire counter at collection with their own valid driver’s licence and any required IDP. Both the main driver and the additional driver must sign the hire agreement. Anyone who drives the SUV without being listed on the agreement will not be covered by CDW/LDW or liability protections.
Is an SUV a good choice for driving in Manitoba in winter?
Yes, an SUV is a practical choice for driving in Manitoba, particularly in winter and when travelling outside Winnipeg.
Manitoba’s climate and road conditions make SUVs well suited for this destination for several reasons:
- Rural and northern Manitoba roads may be unploughed or icy, and an SUV’s ground clearance and traction systems provide a meaningful advantage over smaller cars
- Open prairie highways experience strong crosswinds in winter storms, and larger SUVs tend to be more aerodynamically stable in those conditions
- If you plan to travel to remote northern communities in Manitoba, an SUV’s reliability over long distances with limited service facilities is an important consideration
For extreme northern Manitoba ice roads, note that these routes have no posted speed limits and recommended speeds as low as 15 km/h for heavier vehicles. Road conditions can change rapidly with weather.
For urban driving in Winnipeg, a standard SUV performs well on ploughed city streets. Confirm with the rental partner at YWG whether winter tyres are fitted to your SUV, as this can affect traction and your cover under the hire agreement.
Can I pick up my rental SUV in Manitoba and return it in a different city?
Yes, one-way SUV hires are possible in Manitoba, but a drop-off fee may apply depending on your route and the rental partner.
When booking a one-way SUV hire in Manitoba, the drop-off fee is shown during checkout under the To pay at destination section. This fee is set by the rental partner and varies based on:
- The distance between collection and return locations
- The vehicle class (larger or premium SUVs may carry higher repositioning fees)
- The specific rental brand and season
Cross-border one-way hires, for example returning an SUV rented in Manitoba to a location in another Canadian province or the United States, may be restricted or subject to higher fees. Always confirm cross-border permissions with the rental partner before your trip.
The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed in your booking confirmation. Review your confirmation carefully before collection to avoid surprises at the Manitoba hire desk.
How does Tolls Cashback work for an SUV hire in Manitoba?
Manitoba has no toll roads, so you will not pay any tolls while driving your SUV within the province. However, if your trip takes you into other parts of Canada where tolls do apply, the Tolls Cashback benefit included with all Hola Car Rentals bookings can reimburse you for those costs.
How the benefit works for your Manitoba SUV hire:
- You pay tolls normally during your hire, whether through a transponder programme or direct billing
- After returning the SUV, you submit a claim within 30 days
- Hola Car Rentals reimburses the lesser of your actual toll costs or 5% of your total booking value
To claim, email [email protected] with the subject line Tolls Cashback followed by your reservation number. Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or invoice showing the charges. Refunds are processed to your original payment method within 7 to 10 working days after approval. Late submissions received more than 30 days after returning the SUV are not accepted.
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