SUV Hire
in Alberta

Hola Car Rentals is a premium partner of the leading car hire companies in Alberta, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Alberta.

No. With Hola Car Rentals, all costs and charges for your booking in Alberta are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Alberta charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, there are no toll roads anywhere in Alberta, so driving your SUV across the province is completely toll-free. Unlike neighbouring provinces or U.S. states, Alberta has no electronic toll systems, cashless toll lanes, congestion charges, or emissions zones. You will not need a transponder, a toll pass, or any toll account for your SUV hire in Alberta.

This applies to all major routes, including Highway 2 between Calgary and Edmonton, mountain corridors, and rural township roads. Recent provincial infrastructure investments focus on highway expansions and congestion relief, but none introduce tolls.

If your SUV trip takes you into other provinces that do have toll roads, such as Ontario's Highway 407 ETR, those tolls would apply and your hire partner's toll billing policy would come into effect for those segments.

To collect your SUV hire in Alberta, you must bring the following physical documents to the counter:

• A valid, original driver’s licence with a photo (digital copies are not accepted)
• A major credit card in the main driver’s name, with the driver’s name printed on the card, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher if required by the partner
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory for your Alberta SUV hire. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

Hire partners at Alberta locations such as Calgary International Airport (YYC) include Avis, Hertz, Alamo, Enterprise, Budget, and others. Each partner follows these standard document requirements, so bring all items regardless of which brand holds your SUV reservation.

It depends on your licence. For your Alberta SUV hire, an International Driving Permit (IDP) is mandatory if your driver’s licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. In that case, you must carry both your original licence and the IDP at all times.

If your licence is in English or uses a Latin alphabet, an IDP is not required in Alberta, though it is still recommended as a precaution. Hire partners at Alberta airports, including Avis and Enterprise, generally accept valid foreign licences from countries that are signatories to the 1949 Geneva Convention.

Important practical notes for your Alberta SUV pickup:

• Obtain your IDP in your home country before travelling. It cannot be issued abroad.
• The IDP is a translation document only and is invalid without your original licence.
• All documents presented at the counter must be physical originals. Digital versions are not accepted.

Yes, AWD and 4WD SUV models are available for hire in Alberta and are strongly recommended for winter travel in the province. Alberta's roads can include snow, ice, and freezing temperatures, particularly on mountain corridors and rural township roads, making all-wheel or four-wheel drive a practical necessity for many itineraries.

Common SUV models available at Alberta hire locations include the Ford Explorer, Ford Expedition, Hyundai Palisade, Toyota RAV4, and Ford Edge, among others. However, the specific model assigned to your reservation is not guaranteed. Hire partners follow a similar vehicle policy, meaning you may receive a comparable SUV within the same class.

When booking your Alberta SUV hire, look for listings that indicate AWD or 4WD capability. You can also ask the counter agent at pickup, such as at Calgary International Airport (YYC), to confirm the drivetrain of the vehicle being assigned to you. For mountain roads and unpaved backroads, a higher ground clearance of at least 180 to 200 mm is also beneficial.

Alberta has no toll roads, so you will not pay any tolls while driving your SUV within the province. However, if your trip takes you into other provinces or regions where tolls apply, such as Ontario's Highway 407 ETR, the Tolls Cashback benefit included with your booking can reimburse you for those costs.

Hola Car Rentals includes Tolls Cashback on all rates. Here is how it works:

• You pay tolls normally during your hire, whether through the hire partner’s transponder programme or a toll agency directly.
• After returning your SUV, email [email protected] within 30 days of the return date.
• Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid.
• The refund covers the lesser of the total tolls paid or up to 5% of your total booking value.

For example, if your Alberta SUV booking totals US$600, the maximum cashback is US$30. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions beyond 30 days are not accepted.

When you pick up your SUV in Alberta, the hire partner will place a temporary authorisation hold on your credit card. For Canadian hires, the typical hold ranges from GBP 300 to GBP 500, though some Alberta locations may require a minimum authorisation of approximately GBP 750, particularly for larger or premium SUV classes.

Key points to keep in mind for your Alberta SUV pickup:

• The hold is not a charge. It temporarily reduces your available credit and is released after you return the SUV, subject to all hire terms being met.
• You must present a physical, major credit card in the main driver’s name, with the driver’s name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
• Your bank controls how quickly the hold disappears after release. This can take up to 15 business days.
• Bring a backup credit card in case your primary card is declined.

The exact hold amount is set by the hire desk at the Alberta location and may vary by brand, vehicle class, and season. Notify your bank of your travel plans to avoid fraud blocks on the authorisation.

Yes, age restrictions and young driver surcharges apply to SUV hires in Alberta. Most hire partners require the main driver to be at least 21 years old, and drivers under 25 typically pay a young driver surcharge on top of the daily hire rate.

Here is how the surcharge works by brand for Alberta SUV hires:

• Avis and Budget: young driver fees apply for renters under 25, with specific conditions and exceptions depending on the booking.
• Enterprise: charges a young driver fee for renters under 25 at Canadian locations, with the amount varying by location.
• Hertz, Dollar, and Thrifty: similar underage surcharges apply.

Additional drivers added to your Alberta SUV hire agreement must also meet minimum age requirements. For Avis, Budget, and Payless, additional drivers must be at least 25 years old at the time of pickup. All additional drivers must be present at the counter with a valid driver’s licence and must sign the hire agreement.

Some Alberta locations may also apply a senior driver policy for renters above a certain age. Confirm the specific surcharge amounts directly with the hire partner when booking your SUV, as fees vary by location and vehicle class.

SUV hires in Alberta through Hola Car Rentals typically include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible.

Regarding third-party liability for your Alberta SUV hire:

• Canadian provincial law requires every hire vehicle to carry third-party liability insurance. This statutory liability is included by default when you hire in Canada.
• You can purchase higher supplemental liability limits (LIS/ALI/SLI) if you want additional protection beyond the statutory minimum.

CDW and LDW do not cover third-party injuries or property damage to others, your personal belongings, or incidents resulting from prohibited use such as off-road driving, DUI, or unauthorised drivers.

To confirm exactly what is included in your Alberta SUV booking, review your Hola Car Rentals confirmation carefully. The rate details will list which coverages are included and whether any deductible applies. At the counter, verify the hire agreement matches your confirmation before signing.

The standard fuel policy for SUV hires in Alberta is Full to Full. You receive the SUV with a full tank and must return it full to avoid additional charges.

Follow these steps to avoid fuel charges on your Alberta SUV hire:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard.
• Use the correct fuel type for your SUV. Wrong-fuel incidents are not covered and may generate additional charges.
• Refuel within approximately 15 km of the return location, whether at Calgary International Airport (YYC) or another Alberta drop-off point, so the gauge does not drop before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.
• For after-hours returns, leave the receipt in the key drop envelope and keep a photo of the full gauge on your phone.

If you return the SUV below the recorded starting level, the hire partner may charge you for the fuel shortfall at their refuelling rate, which is typically higher than retail pump prices, plus an administrative service fee. Returning the tank full is always the most cost-effective option for your Alberta SUV hire.

Yes, one-way SUV hires within Alberta are generally available, allowing you to pick up at Calgary International Airport (YYC) and drop off at another location such as Edmonton. However, a one-way drop-off fee may apply depending on the route, hire partner, and vehicle class.

Here is what to expect for a one-way Alberta SUV hire:

• The drop-off fee, if applicable, will be shown during the booking process under the "To pay at destination" section. Review this before confirming your reservation.
• Larger SUV classes may carry higher repositioning fees than standard vehicles.
• Cross-border one-way hires, such as picking up in Alberta and dropping off in a U.S. state, are often restricted or require prior authorisation from the hire partner. Confirm this before booking.
• If you change your drop-off location after booking, the fee may be recalculated and availability is not guaranteed.

If the drop-off fee shown at the counter differs from what appeared on your booking confirmation, keep all paperwork and contact support. The No Extra Charges© guarantee covers undisclosed fees that were not listed on your original confirmation.

Returning your SUV at Calgary International Airport (YYC) after hours is possible, but you should confirm the specific after-hours process with your hire partner before your trip. Most on-airport brands at YYC, located at or near 2000 Airport Road NE, operate counters with extended hours, many running until 23:59 daily, with some offering coverage into the early morning hours.

For after-hours SUV returns at Alberta airport locations, the general process is:

• Drive the SUV to the designated return lot at the hire location. For off-airport partners, a shuttle or key drop arrangement may apply.
• Refuel the SUV before arriving at the return point to comply with the Full to Full fuel policy.
• Use the key drop box provided by your hire partner and place the keys and any required paperwork in the envelope.
• Take photos of the SUV's condition, the fuel gauge showing a full tank, and the odometer before leaving the vehicle.
• Keep your drop-off receipt or confirmation number for your records.

Note that liability for the vehicle may continue until the hire partner formally checks it in during business hours. Review your hire agreement for the exact terms covering after-hours returns of your Alberta SUV.

Yes, you can add an additional driver to your SUV hire in Alberta, either as part of your rate or by paying a fee at the counter. Check your booking confirmation first, as some Hola Car Rentals rates include one additional driver at no extra cost.

If the additional driver is not included in your rate, the daily fees for Alberta SUV hires are:

• Avis, Budget, and Payless: US$13 per hire day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, and Dollar: US$13.50 per hire day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

Requirements for adding a driver to your Alberta SUV agreement:

• The additional driver must be present at the pickup counter with a valid driver’s licence and any required IDP.
• For Avis, Budget, and Payless, the additional driver must be at least 25 years old at pickup.
• Both the main driver and the additional driver must sign the hire agreement.
• Only drivers listed on the agreement are covered by CDW, LDW, and liability protections while driving the SUV in Alberta.

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can help in situations such as a breakdown on a remote Alberta highway or a medical emergency during your SUV hire trip. However, this benefit does not apply to Canadian or U.S. residents. It is designed for travellers visiting Alberta from outside North America.

Coverage included with eligible Alberta SUV bookings typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This coverage does not include damage to the hire SUV itself (that is handled by CDW or LDW) or third-party liability to others (covered by LIS or SLI).

If you need assistance during your Alberta SUV hire, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Always contact assistance before incurring expenses, as some reimbursements require prior authorisation.