Avis Car Rental
in Santa Ana

Hola Car Rentals is the only premium partner of the top car rental brands operating in Santa Ana, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Santa Ana.

No. With Hola Car Rentals, all costs and charges for your Avis booking in Santa Ana are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Santa Ana charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Avis counter at John Wayne Airport (SNA) in Santa Ana is located at 18601 Airport Way, inside the consolidated rental car facility on level 0 of Parking Structures A2 and B2.

After collecting your baggage, follow the airport signage to the rental car shuttle stop. Avis operates a shuttle from the terminal to the facility. The shuttle wait is typically 5 to 10 minutes, and counter processing takes an additional 10 to 20 minutes, so plan for roughly 30 to 60 minutes from arrival to driving away.

If you are an Avis Preferred member, take the escalator down one level from the arrival level (Level 3) to Level 2, exit the terminal, cross the roadway, and take the elevator down to Level 1 to reach the Avis Preferred Service booth in the Level 1 underground parking area.

Counter hours at the Santa Ana airport location are 6:00 AM to 11:00 PM daily, with 24-hour drop-off available.

Yes, Avis operates two additional locations in Santa Ana beyond the John Wayne Airport counter.

• Santa Ana Main: 4101 S Main St, Santa Ana, CA 92707 (at the corner of Sunflower Ave and Main St). Hours are Monday through Wednesday 8:00 AM to 3:00 PM, Thursday through Friday 8:00 AM to 5:00 PM, and Saturday 8:00 AM to 12:00 PM. This location is approximately 4.06 miles from the city center.
• CW Suites Hotel: 2701 Hotel Terrace Dr, Santa Ana, CA 92705 (inside the hotel, behind Embassy Suites). Hours are Monday through Friday 8:00 AM to 4:00 PM, Saturday 8:00 AM to 12:00 PM, and Sunday 9:00 AM to 12:00 PM. This location is approximately 5.49 miles from the city center.

Both city center Avis locations in Santa Ana offer free pickup service. Call ahead to arrange a shuttle from your hotel or accommodation to the counter. Note that these locations have shorter operating hours than the airport, so confirm your pickup and return times carefully before booking.

To collect your Avis rental in Santa Ana, you must present the following physical documents at the counter:

• A valid, original driver's license (digital or temporary licenses are not accepted)
• A major credit card in the main driver's name, with the driver's name printed on the physical card, for the security deposit hold
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.

At the Santa Ana airport location, Avis Preferred members receive preprinted contracts and keys directly. At the city center locations on Main St and Hotel Terrace Dr, proceed to the counter with your ID and reservation. All documents must be physical originals.

Southern California uses a fully cashless electronic toll system, and several toll roads run near Santa Ana. The main facilities you may encounter include the Orange County Toll Roads (SR-73, SR-133, SR-241, and SR-261) and express lanes on routes such as the I-10 and I-110. All of these use FasTrak, California's statewide electronic toll system. Cash payment is not accepted on these roads.

When you pick up your Avis rental in Santa Ana, you will typically have two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per day, covering all toll usage during the rental period
• Pay per use: if you decline the package, Avis will charge the actual toll amounts plus administrative processing fees to your card, often weeks after the rental ends

You can also opt out entirely and pay tolls directly through the toll agency's website, or use a personal FasTrak account by adding the vehicle's license plate. If you use your own pass, notify the Avis counter in Santa Ana so they can deactivate the vehicle's default toll device and prevent duplicate charges.

Orange County toll road costs typically range from US$5 to US$15 per day depending on usage. Avoiding express lanes on free highways can reduce your toll exposure significantly.

It depends on which Avis location in Santa Ana you are returning to.

At the John Wayne Airport location (18601 Airport Way), 24-hour drop-off is available, so you can return your vehicle at any time regardless of counter hours.

At the Santa Ana Main location (4101 S Main St), a key drop box may be available for after-hours returns. However, if you use the key drop box, you remain financially responsible for the vehicle, including any damages or theft, until the contract is formally closed the next business day. If no key drop box is available, you cannot leave the vehicle after hours and must either return during business hours or modify your drop-off location to the airport.

At the CW Suites Hotel location (2701 Hotel Terrace Dr), limited operating hours mean you should coordinate key drop arrangements directly with the Avis team in Santa Ana before your return date.

To avoid any issues, confirm after-hours procedures with the specific Avis location in Santa Ana when you pick up the vehicle, and keep a photo of the car's condition at drop-off.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which applies to your Avis rental in Santa Ana and any toll roads you use during your trip, including the Orange County Toll Roads (SR-73, SR-241, SR-261, SR-133) and express lanes in the Los Angeles area.

You can get up to 5% of your total booking value back for tolls paid during the rental period. For example, if your Avis booking total is US$600, the maximum cashback is US$30. If you paid US$18 in tolls, you receive US$18 back. If you paid US$50, you receive US$30 (the cap).

To claim your cashback after returning your Avis vehicle in Santa Ana:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

To rent with Avis in Santa Ana without any age surcharge, you must be at least 25 years old. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge, and most vehicle classes are restricted to renters aged 25 and over.

Vehicle classes typically restricted to drivers 25 and older at Avis include full-size sedans, full-size SUVs, minivans, vans, convertibles, luxury, and premium categories. Drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and compact SUV classes.

If you are between 21 and 24 years old and from Latin America or the Caribbean, certain Hola Car Rentals rates fulfilled by Avis may waive the underage fee. This exception applies only when the waiver is explicitly shown on your Hola Car Rentals confirmation, the vehicle belongs to an eligible category, and you can prove your nationality or residency with a passport or government ID at the Santa Ana counter.

Regardless of age, all renters must present a valid driver's license and a major credit card in the main driver's name for the security deposit hold. Debit and prepaid cards are not accepted.

Yes, you can add an additional driver to your Avis rental in Santa Ana, but the additional driver must be present at the counter at pickup with a valid driver's license to sign the rental agreement.

Whether the fee is included depends on your rate:

• If your Hola Car Rentals confirmation states "Additional driver free of charge," the first additional driver is included at no extra cost
• If not included, Avis charges US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes for the additional driver

For Avis in Santa Ana, additional drivers must generally be at least 25 years old. Drivers aged 21 to 24 may be subject to the underage surcharge or may not be accepted as additional drivers depending on location rules.

Only drivers listed on the rental agreement are covered by protections such as CDW/LDW and liability coverage. If someone drives the Avis vehicle in Santa Ana who is not named on the contract, those protections may be void. Always add every driver at the counter and verify their name appears on the final paperwork before leaving.

Yes, Santa Ana has several road features that can be unfamiliar to visitors, particularly those accustomed to standard U.S. grid layouts.

• Roundabouts: Santa Ana installed nine roundabouts along South Pacific Avenue and Shelton Street, as well as along West Bishop and Willits. These are yield-based intersections, meaning you must give way to traffic already in the circle. Bioswales alongside these roundabouts visually narrow the road, which can feel tighter than expected.
• One-way streets: Downtown Santa Ana uses a paired one-way grid system. Streets such as Santa Ana Boulevard and 5th Street operate as one-way or mixed-flow corridors, which can create confusing loops if you expect bidirectional traffic.
• First Street corridor: The stretch between Bristol and Tustin is a wide, multi-lane road with shared auto, bus, and bike lanes. Uneven lane counts between eastbound and westbound directions can catch drivers off guard.

When picking up your Avis vehicle in Santa Ana, it is worth reviewing your route before leaving the lot, especially if you are heading into the downtown area or the west side neighborhoods. Using a GPS or navigation app is strongly recommended to avoid unintentional wrong-way turns on one-way streets.

You must present a physical, major credit card in the main driver's name, with the driver's name printed on the card, at the Avis counter in Santa Ana. Digital wallets, virtual cards, prepaid cards, and debit cards are not accepted for the security deposit hold.

At pickup, Avis will place a temporary authorization hold on your card. For most standard vehicles rented in the United States, this hold is typically around US$300 to US$400. The hold reduces your available credit until it is released after you return the vehicle. Your bank controls how quickly the hold disappears, and it can take up to 15 business days to reflect on your account.

A few things to prepare before arriving at the Santa Ana Avis counter:

• Notify your bank of your travel dates to prevent fraud blocks on in-person authorizations
• Confirm you have enough available credit to cover both the hold and any expected charges
• Bring a backup credit card in your name in case your primary card is declined

Even if you prepaid your booking, you are still required to present a physical credit card at the counter for the deposit hold.

Yes, Avis offers one-way rentals, so you can pick up at any of the three Santa Ana locations and return the vehicle at a different city or airport.

When booking, select your Santa Ana pickup location (John Wayne Airport, Main St, or Hotel Terrace Dr) and specify a different drop-off location. The booking system will show whether a drop-off fee applies and the exact amount under the "To pay at destination" section. This fee is not prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking.

A few things to keep in mind for one-way rentals from Santa Ana:

• Drop-off fees vary by route, distance, vehicle class, and season
• Some routes between nearby cities may have no drop-off fee; longer or cross-state routes typically do
• Cross-border one-ways (for example, returning in Mexico) are generally not permitted or carry significant restrictions
• Changing your return location after booking may reprice the rental and recalculate the drop-off fee

Always review your Hola Car Rentals confirmation to verify the drop-off fee shown matches what the Avis counter charges in Santa Ana at pickup.

Avis rentals in Santa Ana follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Santa Ana lot.

At return, refuel within approximately 10 miles of the drop-off location so the gauge does not drop below full before you arrive. Keep your final fuel receipt as proof in case of any dispute.

If you return the vehicle below the recorded starting level, Avis may charge:

• A fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices
• A refueling service fee on top of the fuel cost

If the Avis agent in Santa Ana offers a prepaid fuel option at pickup, note that any unused fuel is generally non-refundable under that arrangement. The Full-to-Full policy is almost always the better value if you plan to refuel near the return location before dropping off the car.

Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this applies to Avis rentals originating in Santa Ana as well. However, this benefit does not apply to residents of the United States or Canada.

For eligible customers, the travel assistance coverage typically includes:

• Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you experience a breakdown, accident, or medical emergency while driving your Avis rental in Santa Ana or on nearby roads such as the Orange County toll corridors or the I-5 and SR-55, contact the assistance line immediately:

• Phone (toll-free or collect): +1 888 980 9992, available 24 hours a day
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your location, and a brief description of the situation. Always check your booking confirmation for the exact coverage terms and limits that apply to your specific Avis reservation in Santa Ana.