National Car Hire
in North Carolina

Hola Car Rentals is the only premium partner of the top car hire brands operating in North Carolina, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in North Carolina.

No. With Hola Car Rentals, all costs and charges for your booking in North Carolina are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in North Carolina charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up your National car hire in North Carolina, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and is not valid without the original licence. All documents must be physical; digital copies are not accepted at the National counter in North Carolina.

National operates 9 locations in North Carolina, all based at airports. The airports served are:

• Charlotte Douglas International Airport (CLT), Charlotte
• Raleigh-Durham International Airport (RDU), Morrisville
• Asheville Regional Airport (AVL), Fletcher
• Piedmont Triad International Airport (GSO), Greensboro
• Fayetteville Regional Airport, Fayetteville
• Pitt-Greenville Airport, Greenville
• New Bern Coastal Carolina Regional Airport, New Bern
• Jacksonville Ellis Airport, Richlands
• Wilmington International Airport, Wilmington

National does not have any centre-based or off-airport locations in North Carolina. All pickups and returns take place at the airport hire facilities. When you arrive, follow the airport signage for car hire or the hire centre to locate the National counter.

At the busiest National locations in North Carolina, Charlotte Douglas International Airport (CLT) and Raleigh-Durham International Airport (RDU), Emerald Club members can use the Emerald Aisle programme to choose their own vehicle directly from the lot without waiting at the counter.

At Asheville Regional Airport (AVL), National directs renters to proceed to the first floor of the car park to collect their vehicle.

If you are not an Emerald Club member, you will check in at the National counter at your North Carolina airport. Follow the hire signage from the terminal to the hire centre. After-hours return options, including Drop and Go service, are available at Charlotte Douglas and Raleigh-Durham. At Asheville Regional, after-hours key drop is also supported. Always confirm the specific return procedure on your hire agreement before your trip.

Yes, North Carolina has cashless, all-electronic toll roads that you will encounter when driving a National hire in North Carolina. There are no traditional toll booths; all tolls are collected electronically using transponders or licence plate cameras.

The main toll roads are:

• Triangle Expressway (approximately 19 miles connecting the Raleigh-Durham area): up to US$3.60 to US$4.19 for a standard 2-axle vehicle, depending on the section and payment method
• Monroe Expressway (near Charlotte): up to US$2.66 electronically or US$4.10 by post for a 2-axle vehicle

North Carolina uses the NC Quick Pass system. Drivers can also pay using E-ZPass, SunPass, or Peach Pass transponders. Using a prepaid NC Quick Pass account provides a 35% discount compared to the bill-by-mail rate.

Your National hire vehicle in North Carolina will include an electronic toll device. At pickup you can choose an unlimited toll package (typically US$11 to US$25 per day, capped at around US$34.65 for National) or pay per use, in which case the actual toll charges plus administrative fees will be billed to your credit card after the hire ends. Review the toll programme terms carefully before signing the hire agreement.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your National hire in North Carolina.

North Carolina operates fully cashless toll roads such as the Triangle Expressway near Raleigh-Durham and the Monroe Expressway near Charlotte, so toll charges are common for renters driving these routes.

To claim your cashback after returning the vehicle:

• Email [email protected] within 30 days of returning the car
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

The refund is issued to the same payment method used for your reservation and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and claim the cashback afterwards.

Yes, a major credit card in the main driver’s name with the driver’s name printed on the card is required at every National location in North Carolina. The card is used to place a temporary authorisation hold at pickup.

For a standard vehicle in the United States, the typical hold is approximately US$300 to US$400, though the exact amount is set by the National counter and may vary by vehicle class, airport, and season. The hold reduces your available credit until it is released after you return the vehicle, which can take up to 15 business days depending on your bank.

• Debit cards, prepay cards, and virtual cards are not accepted for the security deposit
• The card must be physically present; digital wallets alone are not sufficient
• Even if you prepaid your booking, you must still present a credit card at the National counter in North Carolina

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on the authorisation.

When hiring from National at an airport in North Carolina, several mandatory taxes and charges are added on top of the base rate. These are collected at the counter and are separate from your prepaid booking total unless your confirmation explicitly states they are included.

Common charges at North Carolina airport locations include:

• North Carolina short-term hire tax of 8% (applies to hires under 30 days)
• Customer Facility Charge (CFC) or Airport Facility Charge at on-airport locations
• Airport concession recovery fee
• Vehicle Licence Recoupment Fee (VLRF)
• Local sales taxes

Total taxes and charges at North Carolina airports typically average around 14 to 15% of the hire cost when all charges are combined. Review your booking confirmation carefully to understand which items are prepaid and which are due at the National counter in North Carolina. If a charge appears that was not disclosed on your confirmation, contact Hola Car Rentals support after the hire is complete.

Yes, drivers under 25 years old are subject to a young driver surcharge when hiring from National in North Carolina. The standard daily fee for National, Alamo, and Enterprise is US$15 per day plus applicable taxes, paid at the counter.

The minimum age to hire from National in North Carolina is 21. Drivers aged 21 to 24 can hire but will pay the daily surcharge and face vehicle class restrictions. Most premium, full-size, luxury, and speciality vehicle categories are reserved for renters aged 25 and older.

• Economy, compact, and intermediate saloon or SUV categories are generally available to renters aged 21 to 24
• The surcharge is paid at the National counter in North Carolina and is not included in your prepaid booking total
• All other standard requirements still apply: valid driver’s licence, major credit card, and required documents

If you are unsure whether your chosen vehicle class is available for your age, contact Hola Car Rentals support before booking.

Yes, most bookings made through Hola Car Rentals include Travel Assistance provided by Terrawind Global Protection, which can help if you experience a medical emergency or accident during your National hire in North Carolina, for example on a remote stretch of highway or far from a major city.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the National hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Always check your booking confirmation for the exact terms and coverage limits that apply to your reservation in North Carolina.

An International Driving Permit (IDP) is not always mandatory for hiring from National in North Carolina, but it is strongly recommended in certain situations.

• If your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an IDP is required alongside your original licence
• If your licence is not in English and is not issued by an EU or EEA country, an IDP is recommended even if not strictly mandatory
• The IDP is a translation document only and must be carried together with your original licence; it is not accepted as a standalone document

You must obtain your IDP in your home country before travelling to North Carolina. Organisations such as AAA in the United States issue IDPs only to holders of a US licence, so international visitors cannot obtain one after arrival.

When picking up your National hire in North Carolina, present your original physical licence, your IDP if applicable, your passport, and your booking confirmation. All documents must be physical originals; digital copies are not accepted at the counter.

National hires in North Carolina follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel fees:

• Confirm the starting fuel level with the agent at pickup and ensure it is recorded on the hire agreement
• Take a photo of the dashboard showing the fuel gauge and odometer before leaving the lot
• Refuel within approximately 10 miles or 15 kilometres of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the National vehicle in North Carolina with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee. For after-hours returns at locations such as Charlotte Douglas or Raleigh-Durham, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge as your record.

Yes, you can add an additional driver to your National hire in North Carolina, but the additional driver must be present at the counter at pickup with a valid driver’s licence and any required identification.

For National, Alamo, and Enterprise, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see whether an additional driver is already included at no extra cost.

• The additional driver must meet the same minimum age and document requirements as the main driver
• If the additional driver is under 25, the young driver surcharge of US$15 per day may also apply
• Only drivers listed on the National hire agreement in North Carolina are covered by protections such as CDW/LDW
• If someone drives who is not listed on the agreement, cover may be void

Both the main driver and the additional driver must sign the hire agreement at the National counter in North Carolina. If you need to add a driver after pickup, visit a branch location to update the contract.

The insurance and protection options available with your National hire in North Carolina depend on the rate plan you selected when booking through Hola Car Rentals.

The two main types of cover to understand are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the National hire vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover damage to other vehicles or injuries to other people.
• Third-Party Liability (LIS/SLI/ALI): covers bodily injury and property damage you may cause to others while driving the National hire in North Carolina. Some US states require a minimum level of liability cover; always verify what is included in your specific rate.

CDW/LDW and LIS/SLI are separate protections and both are recommended. Review your Hola Car Rentals booking confirmation to confirm which coverages are included and whether any deductible applies. At the National counter in North Carolina, verify the cover details on the hire agreement before signing, and ensure all drivers are listed on the contract.