National Car Hire
in Charlotte

Hola Car Rentals is the only premium partner of the top car hire brands operating in Charlotte, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Charlotte.

No. With Hola Car Rentals, all costs and charges for your booking in Charlotte are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Charlotte charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Charlotte Douglas International Airport (CLT), picking up your National hire car does not require a shuttle. From baggage claim, take the lift up to level 5, walk across the indoor skybridge, then take the lift down to level 2. The National counter is located in the main lobby of the consolidated hire car facility, where it shares space with Alamo.

The National counter at Charlotte Douglas is open Monday through Sunday, 5:00 AM to 2:00 AM, so it accommodates most flight arrivals. After-hours vehicle return is also available at the CLT facility, with a key drop box for late returns.

Plan for roughly 20 to 45 minutes from baggage claim to driving away, depending on queue length and how quickly your bags arrive. Have your booking confirmation, driver's licence, and credit card ready before you reach the counter to keep the process moving.

To collect your National hire car in Charlotte, you must bring the following physical documents to the counter:

• Your original, unexpired driver’s licence (physical card, not a digital copy)
• A major credit card in the main driver’s name with the name printed on the card, for the security deposit hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the National counter in Charlotte. For licences in English or a Latin alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital versions shown on a phone are not accepted. A debit or prepaid card cannot be used for the security deposit, so bring a major credit card with sufficient available credit.

Hiring a National vehicle at Charlotte Douglas International Airport (CLT) involves several local fees and taxes layered on top of the base rate. These charges are standard for airport hires in Charlotte and are not unique to National:

• North Carolina state sales tax: 13.5%
• Airport concession recovery fee: US$6 per day (capped at US$60)
• Customer facility charge: US$4.50 per day (capped at US$45)
• Mecklenburg County highway use tax: 7%

Combined, these airport-specific charges can add roughly 26% or more to your base hire rate. If you are price-sensitive, off-airport National or partner locations in Charlotte can be significantly cheaper because they avoid the concession recovery fee, though you may need to arrange your own transport from CLT.

Your booking confirmation will show which taxes and fees are included in your prepaid rate versus which are due at the counter. Review that breakdown carefully before arriving at the National desk in Charlotte.

Yes, there are toll roads in the Charlotte region and across North Carolina that you may encounter when driving your National hire car.

North Carolina uses fully electronic, cashless tolling. There are no traditional toll booths. The main toll systems you may use include NC Quick Pass, E-ZPass, SunPass, and Peach Pass. The Monroe Expressway (US Highway 74), which passes near Charlotte, charges up to US$2.66 electronically for a standard 2-axle vehicle, or up to US$4.10 if billed by mail. The Triangle Expressway near Raleigh and Durham charges up to US$3.60 electronically for the same vehicle class.

Your National hire vehicle at Charlotte Douglas comes equipped with an electronic toll device. At the counter you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use, where National will charge the toll amount plus an administrative processing fee to your card after the hire ends.

If you opt out of the hire company's toll programme, you can use your own compatible transponder, but inform the National agent at Charlotte so they can deactivate the vehicle's default device and prevent duplicate charges.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your National hire in Charlotte.

North Carolina's cashless toll roads, including the Monroe Expressway near Charlotte, bill electronically, so you will have a clear record of charges to submit. Here is how to claim:

• Email [email protected] within 30 days of returning your National vehicle in Charlotte
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals booking confirmation, the hire agreement signed at the National counter, and a toll invoice or statement showing charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for your booking

The refund is issued to your original payment method and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so act promptly once you return your National car in Charlotte.

When you pick up your National hire car in Charlotte, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the hire concludes and your bank releases the hold.

For standard vehicles hired in the United States, typical holds range from US$300 to US$400. The exact amount for your National hire in Charlotte depends on the vehicle class, hire duration, and the specific location's policy. Premium or speciality vehicles may carry a higher hold.

A few important points to keep in mind:

• Only a major credit card with the main driver’s name printed on the card is accepted for the deposit. Debit cards and prepaid cards are not accepted.
• Digital wallets and virtual card numbers are not accepted at the National counter in Charlotte.
• Bring a backup credit card in case your primary card is declined.
• Notify your bank of your travel plans to prevent the authorisation from being flagged as suspicious.

After you return the vehicle, the hold is released. Your bank controls how quickly it disappears from your statement, which can take up to 15 business days.

Charlotte has several road features that can surprise drivers who are not familiar with North Carolina's traffic engineering, and knowing about them before you get behind the wheel of your National hire car can save you confusion.

The most notable are superstreet intersections, also called Reduced Conflict Intersections (RCI). These are common on arterials like NC 49 near UNC Charlotte and US 74. At a superstreet, left turns and straight-through movements from minor side roads are not permitted in the usual way. Instead, you must turn right onto the main road and then make a U-turn at a designated median crossover. Main road traffic flows at around 45 mph with minimal stops, which is efficient but unexpected if you are used to standard signalised intersections.

Charlotte also uses one-way couplets in some urban corridors, converting what would be a two-way arterial into a pair of one-way streets. If you are navigating near historic districts or major retail areas, watch for these paired roads.

Independence Boulevard includes a bus-priority lane flanked by narrow general-purpose lanes, some as narrow as 7 to 8 feet, which can feel tight when merging. Use your GPS and allow extra time when driving your National hire car through central Charlotte for the first time.

Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, which can be useful if you experience an emergency while driving your National hire car in Charlotte or on North Carolina highways.

Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This cover is designed for travellers from outside North America. Customers who are residents of the United States or Canada do not qualify for this benefit.

If you need assistance while driving your National hire car in Charlotte, contact Terrawind 24 hours a day, 7 days a week. You can reach them by phone at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Note that this travel assistance does not cover damage to the hire vehicle itself. For that, you need CDW or LDW cover. Check your booking confirmation for the exact terms and limits that apply to your reservation.

Yes, drivers under 25 years old are subject to a young-renter surcharge when picking up a National hire car in Charlotte. For Alamo, National, and Enterprise, the underage fee is US$15 per day, plus taxes, paid at the counter.

The minimum age to hire with National in Charlotte is 21. Drivers aged 21 to 24 can hire but will pay the daily surcharge and face vehicle class restrictions. Most premium, full-size, luxury, and speciality categories are reserved for drivers aged 25 and older. Economy, compact, and intermediate SUV classes are generally available to younger drivers.

A few additional requirements apply regardless of age:

• A valid driver’s licence in good standing
• A major credit card in the main driver’s name for the security deposit hold
• An International Driving Permit if the licence uses a non-Latin alphabet

The Avis and Budget underage fee waiver for Latin American and Caribbean travellers does not apply to National hires in Charlotte. If you are unsure whether your age or licence qualifies, contact customer service via WhatsApp at +1 786 999-8312 before booking.

Your National hire car in Charlotte comes with a full tank of fuel, and you are expected to return it full. This is the standard Full-to-Full policy used for all bookings made through Hola Car Rentals.

Here is how to handle fuel correctly:

• At pickup, confirm the fuel gauge reads full and make sure the starting level is recorded on your hire agreement. Take a photo of the dashboard.
• During the hire, use the correct fuel type shown in the vehicle. Wrong-fuel incidents are not covered and can generate significant charges.
• Before returning the car, refuel within roughly 10 miles of the National return facility at Charlotte Douglas International Airport or your drop-off location. Keep the receipt showing the date, time, and station address.
• At return, show the gauge at full and present your receipt if asked.

If you return the National vehicle in Charlotte with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than pump prices, plus a service fee. Refuelling close to the return point is the simplest way to avoid any dispute.

Yes, you can add an additional driver to your National hire in Charlotte, but the extra driver must be present at the counter at the time of pickup with their own valid driver’s licence.

Whether the fee is included or charged at the counter depends on your rate:

• If your booking confirmation states "Additional driver free of charge," the first extra driver is covered at no cost.
• If the fee is not included, National in Charlotte charges US$15 per day plus taxes for each additional driver.

All additional drivers must meet the same document requirements as the main driver. If an additional driver’s licence uses a non-Latin alphabet, they will also need an International Driving Permit. Drivers aged 21 to 24 may be subject to the young-renter surcharge on top of the additional driver fee.

Only drivers listed on the hire agreement are covered by the vehicle’s protections, including CDW and liability cover. Anyone who drives the National car in Charlotte without being named on the contract is not covered, which could expose you to significant costs in the event of an incident.

Yes, one-way hires are possible with National in Charlotte, but a drop-off fee may apply depending on your return location, and not all routes are available.

Here is what to expect:

• Returning to a different National location within the Charlotte metropolitan area often carries no drop-off fee.
• Returning to a city in a different region or county typically incurs a one-way fee, which varies by distance, vehicle class, and season.
• Cross-border returns, such as returning a Charlotte hire to a location in another country, are generally restricted or require prior approval.

The drop-off fee, if applicable, is shown during the booking process under the "To pay at destination" section and will also appear on your confirmation. This fee cannot be prepaid and is settled at the National counter in Charlotte or at the return location.

If you need to change your return location after booking, contact support promptly, as mid-hire route changes must be approved by the partner and may increase the fee or affect availability. Review your confirmation carefully to confirm the exact terms for your Charlotte to destination route.

The insurance and protection options included in your National hire in Charlotte depend on the rate plan you selected. Here is a summary of the main coverages:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): Reduces your financial liability for damage to the National vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero excess. CDW does not cover damage to other vehicles or injuries to third parties.
• Third-Party Liability (LIS/ALI/SLI): Covers bodily injury and property damage you may cause to others while driving the National car in Charlotte. Some U.S. states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding supplementary liability cover up to US$300,000.

Neither CDW nor LIS covers your personal belongings or your own medical costs. Personal Accident Insurance (PAI) and Personal Effects Cover (PEC) are separate optional extras available at the National counter in Charlotte.

Always review your booking confirmation before arriving at the Charlotte counter to confirm exactly which protections are included in your rate and whether any deductible applies. If you are unsure, ask the National agent to walk through the hire agreement line by line before signing.