Hertz Car Hire
in Kansas City

Hola Car Rentals is the only premium partner of the top car hire brands operating in Kansas City, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Kansas City.

No. With Hola Car Rentals, all costs and charges for your booking in Kansas City are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Kansas City charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

After collecting your bags at Kansas City International Airport (MCI), exit to the Rent-A-Car Shuttle Bus Stop at the centre median of the terminal. From there, board the free Gray Rental Car Shuttle, which is shared by all rental companies including Hertz. The shuttle runs every 20 to 30 minutes and the journey to the consolidated rental car facility at 1 Nassau Cir., Kansas City, MO 64153 takes approximately 5 to 8 minutes.

Once at the facility, proceed to the Hertz counter to complete your agreement and collect your keys. The walk from the Hertz counter to the car lot is between 50 and 400 feet. From the moment you leave baggage claim, allow 45 to 90 minutes before you are driving away, not including any queue time at the counter.

Yes, Hertz has a city centre location in Kansas City at The Westin Crown Center, 1 E Pershing Rd., Kansas City, MO 64108. Unlike the airport location, no shuttle is required; you walk directly to the Hertz counter inside the hotel.

There are a few important differences to keep in mind before choosing between the two locations:

• The downtown Hertz counter is open Monday through Friday 08:00 to 17:00 and Saturday 09:00 to 12:00; it is closed on Sundays.
• The airport Hertz location at MCI requires a shuttle ride (20 to 30 minute frequency, 5 to 8 minute ride) to the consolidated rental car facility.
• Downtown Kansas City rentals avoid airport concession recovery fees and customer facility charges, which can add 20 to 30 per cent to the base rate at MCI.

If you are arriving by plane, confirm the MCI counter hours match your flight schedule before booking the downtown option.

Kansas City itself has no toll roads, and Missouri has only one toll facility in the entire state: the Lake of the Ozarks Community Bridge on State Highway MM. This bridge accepts cash payments only; no electronic transponders or cashless options are available.

Toll costs for a standard hire car (2-axle passenger vehicle) at the Lake of the Ozarks Community Bridge are:

• US$3.00 during summer months (May through September)
• US$2.00 during all other months

Because Missouri has no electronic toll system, the transponder-based toll programmes that Hertz and other hire companies offer in states like Florida or Texas are not applicable to Kansas City or the surrounding area. You will not be automatically enrolled in a toll programme simply by driving in Kansas City. If you do drive to the Lake of the Ozarks, bring cash to pay at the booth, as there is no way to cross without it.

Missouri also has no congestion charges, emissions zones, or city-centre driving fees.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5 per cent of your total booking value for tolls paid during your Hertz hire in Kansas City.

Because Kansas City and the rest of Missouri have virtually no toll roads (the only one is the cash-only Lake of the Ozarks Community Bridge), this benefit is most useful if your Kansas City trip takes you into neighbouring states such as Kansas, Oklahoma, or Illinois, where electronic toll systems do operate.

To claim your Tolls Cashback after returning your Hertz vehicle:

• Email [email protected] within 30 days of returning the car.
• Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

To collect your Hertz hire in Kansas City, bring the following physical documents to the counter:

• Your original, unexpired driver’s licence in the main driver’s name.
• An International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original licence.
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold.
• Your passport or valid government photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors travelling from abroad).

Digital documents are not accepted at the Hertz counter in Kansas City; everything must be physical. Debit and prepaid cards are not accepted for the authorisation hold. The typical hold for a standard vehicle at a U.S. location such as Kansas City is approximately US$300 to US$400, though the exact amount is set by Hertz at the counter.

Yes, hiring a Hertz vehicle at Kansas City International Airport (MCI) adds several fees on top of the base rate. These are standard airport hire charges and are not unique to Hertz.

• Airport Concession Recovery Fee: approximately 10 to 12 per cent of the base rate.
• Customer Facility Charge: approximately US$4.50 to US$5.00 per day.
• Kansas City, MO city hire tax: approximately 7.5 per cent (rates vary depending on which side of the state line the location is on).

In total, airport fees and taxes can add 20 to 30 per cent to the base rate of your Hertz hire in Kansas City. If you want to avoid concession and facility fees, the downtown Hertz location at The Westin Crown Center in Kansas City does not carry the same airport surcharges, though you will need to factor in travel time from MCI to the city centre.

Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Kansas City counter.

Kansas City has been actively converting long-standing one-way streets to two-way traffic as part of an ongoing Street Reimagination plan. Drivers picking up a Hertz hire in Kansas City should be aware of several road changes that can catch first-time visitors off guard:

• Multiple downtown streets near the Power and Light District have been converted from one-way to two-way since 2013. GPS maps may lag behind these changes, so check signage carefully.
• In the suburb of Grandview, a 5.5-mile frontage road along I-49 that was one-way since 1980 reverted to two-way in 2022. Three new roundabouts were added along this stretch, operating at 15 to 20 mph in a counterclockwise direction.
• The KC Streetcar extension along Main Street includes transit-only lanes marked with curbs, medians, and signs. General traffic is not permitted in these lanes, and violations differ from mixed-use bus lanes in other U.S. cities.

When driving your Hertz hire in Kansas City, keep your GPS updated and pay close attention to street signage, especially in downtown and Grandview areas where road configurations may differ from what mapping apps display.

Yes, Hertz applies a young driver surcharge in Kansas City for renters between the ages of 21 and 24. The standard Hertz underage fee in the United States is US$13.50 per hire day plus applicable taxes, with a maximum charge of US$189 plus taxes.

Additional restrictions apply to young drivers hiring a Hertz vehicle in Kansas City:

• Drivers under 25 are generally restricted from hiring premium, luxury, convertible, full-size SUV, minivan, and van categories.
• Economy, compact, intermediate, and compact SUV classes are typically available to drivers aged 21 to 24.
• The minimum hire age at most U.S. locations including Kansas City is 21; drivers under 21 cannot hire.

Missouri does not have a state law requiring Hertz or other hire companies to rent to drivers under 21, unlike New York and Michigan. If you are between 21 and 24, budget for the daily surcharge when comparing Hertz rates in Kansas City. The surcharge is paid at the counter and is not included in your prepaid rate.

Yes, most bookings made through Hola Car Rentals include Travel Assistance provided by Terrawind Global Protection, which can help in the event of a medical emergency or accident during your Hertz hire in Kansas City. This benefit is particularly relevant if you are driving outside the city on routes such as I-70 or I-49, where roadside incidents can occur far from urban services.

Coverage typically includes:

• Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To use Travel Assistance during your Kansas City trip, call the 24/7 assistance line at +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: This benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for Travel Assistance. It also does not cover damage to the Hertz hire vehicle itself; that is handled by CDW/LDW cover.

Yes, you can add an additional driver to your Hertz hire in Kansas City, but the additional driver must be present at the counter with their own valid driver’s licence to sign the hire agreement.

The standard Hertz additional driver fee in Kansas City is US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes. However, there are two situations where this fee may be waived:

• Missouri state law waives the additional driver fee for a spouse.
• Hertz waives the additional driver fee when both the main renter and the additional driver are AAA or CAA members.

If your Hola Car Rentals booking confirmation explicitly states that an additional driver is included at no charge, confirm this with the Hertz agent in Kansas City before signing the agreement. Only drivers listed on the hire agreement are covered by the vehicle’s protections such as CDW/LDW. Anyone who drives the Hertz vehicle in Kansas City without being named on the contract may void cover.

Hertz uses a Full-to-Full fuel policy for hires in Kansas City. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid extra costs on your Kansas City Hertz hire:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
• Refuel within approximately 10 miles of the return location (MCI hire facility at 1 Nassau Cir. or the downtown Westin Crown Center location) so the gauge does not drop before you return the car.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the Hertz vehicle in Kansas City with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Fuel charges are separate from the security deposit hold and are not refundable.

The insurance cover included in your Hertz hire in Kansas City depends on the rate plan you selected when booking through Hola Car Rentals. It is important to review your booking confirmation carefully before arriving at the Kansas City counter.

The main cover types to look for are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz hire vehicle. A deductible may apply unless your confirmation states zero deductible.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving in Kansas City. Some U.S. states require a minimum liability amount; Missouri does not mandate a specific minimum for hire companies, so confirm your cover level.

CDW/LDW does not cover third-party liability, and LIS/ALI/SLI does not cover damage to the Hertz vehicle itself. You need both types of cover for comprehensive protection during your Kansas City hire. At the Hertz counter in Kansas City, decline any add-on that duplicates cover already shown on your confirmation to avoid paying twice.

Yes, one-way hires are possible with Hertz in Kansas City, but a drop-off fee may apply depending on your return location. This fee is route-specific and varies by destination, vehicle class, and season.

Key things to know about one-way Hertz hires from Kansas City:

• The drop-off fee is shown during the booking process under the "To pay at destination" section of the checkout screen. If no fee appears, the route does not carry a one-way charge.
• Same-city returns (for example, picking up at Kansas City International Airport and dropping off at the downtown Westin Crown Center location) often carry no drop-off fee.
• Returns to cities in other states or distant regions typically do carry a one-way fee.
• Cross-border one-way hires (for example, returning the Hertz vehicle in Canada) may be restricted or require prior approval.

If you change your return location after booking your Kansas City Hertz hire, the rate may be re-priced and a new drop-off fee may apply. Review your confirmation carefully and contact support before making mid-rental route changes.