Hertz Car Rental
in Kansas City

Hola Car Rentals is the only premium partner of the top car rental brands operating in Kansas City, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Hertz rental experience and peace of mind throughout your trip in Kansas City.

No. With Hola Car Rentals, all costs and charges for your Hertz booking in Kansas City are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Kansas City charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

After collecting your bags at Kansas City International Airport (MCI), exit to the Rent-A-Car Shuttle Bus Stop at the center median of the terminal. From there, board the free Gray Rental Car Shuttle, which is shared by all rental companies including Hertz. The shuttle runs every 20 to 30 minutes and the ride to the consolidated rental car facility at 1 Nassau Cir., Kansas City, MO 64153 takes approximately 5 to 8 minutes.

Once at the facility, proceed to the Hertz counter to complete your agreement and collect your keys. The walk from the Hertz counter to the car lot is between 50 and 400 feet. From the moment you leave baggage claim, allow 45 to 90 minutes before you are driving away, not counting any queue time at the counter.

Yes, Hertz has a city center location in Kansas City at The Westin Crown Center, 1 E Pershing Rd., Kansas City, MO 64108. Unlike the airport location, no shuttle is required; you walk directly to the Hertz counter inside the hotel.

There are a few important differences to keep in mind before choosing between the two locations:

• The downtown Hertz counter is open Monday through Friday 08:00 to 17:00 and Saturday 09:00 to 12:00; it is closed on Sundays.
• The airport Hertz location at MCI requires a shuttle ride (20 to 30 minute frequency, 5 to 8 minute ride) to the consolidated rental car facility.
• Downtown Kansas City rentals avoid airport concession recovery fees and customer facility charges, which can add 20 to 30 percent to the base rate at MCI.

If you are arriving by plane, confirm the MCI counter hours match your flight schedule before booking the downtown option.

Kansas City itself has no toll roads, and Missouri has only one toll facility in the entire state: the Lake of the Ozarks Community Bridge on State Highway MM. This bridge accepts cash payments only; no electronic transponders or cashless options are available.

Toll costs for a standard rental car (2-axle passenger vehicle) at the Lake of the Ozarks Community Bridge are:

• US$3.00 during summer months (May through September)
• US$2.00 during all other months

Because Missouri has no electronic toll system, the transponder-based toll programs that Hertz and other rental companies offer in states like Florida or Texas are not applicable to Kansas City or the surrounding area. You will not be automatically enrolled in a toll program simply by driving in Kansas City. If you do drive to the Lake of the Ozarks, bring cash to pay at the booth, as there is no way to cross without it.

Missouri also has no congestion charges, emissions zones, or city-center driving fees.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5 percent of your total booking value for tolls paid during your Hertz rental in Kansas City.

Because Kansas City and the rest of Missouri have virtually no toll roads (the only one is the cash-only Lake of the Ozarks Community Bridge), this benefit is most useful if your Kansas City trip takes you into neighboring states such as Kansas, Oklahoma, or Illinois, where electronic toll systems do operate.

To claim your Tolls Cashback after returning your Hertz vehicle:

• Email [email protected] within 30 days of returning the car.
• Include your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

To collect your Hertz rental in Kansas City, bring the following physical documents to the counter:

• Your original, unexpired driver's license in the main driver's name.
• An International Driving Permit (IDP) if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original license.
• A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold.
• Your passport or valid government photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors traveling from abroad).

Digital documents are not accepted at the Hertz counter in Kansas City; everything must be physical. Debit and prepaid cards are not accepted for the security deposit hold. The typical hold for a standard vehicle at a U.S. location such as Kansas City is approximately US$300 to US$400, though the exact amount is set by Hertz at the counter.

Yes, renting a Hertz vehicle at Kansas City International Airport (MCI) adds several fees on top of the base rate. These are standard airport rental charges and are not unique to Hertz.

• Airport Concession Recovery Fee: approximately 10 to 12 percent of the base rate.
• Customer Facility Charge: approximately US$4.50 to US$5.00 per day.
• Kansas City, MO city rental car tax: approximately 7.5 percent (rates vary depending on which side of the state line the location is on).

In total, airport fees and taxes can add 20 to 30 percent to the base rate of your Hertz rental in Kansas City. If you want to avoid concession and facility fees, the downtown Hertz location at The Westin Crown Center in Kansas City does not carry the same airport surcharges, though you will need to factor in travel time from MCI to the city center.

Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Kansas City counter.

Kansas City has been actively converting long-standing one-way streets to two-way traffic as part of an ongoing Street Reimagination plan. Drivers picking up a Hertz rental in Kansas City should be aware of several road changes that can catch first-time visitors off guard:

• Multiple downtown streets near the Power and Light District have been converted from one-way to two-way since 2013. GPS maps may lag behind these changes, so check signage carefully.
• In the suburb of Grandview, a 5.5-mile frontage road along I-49 that was one-way since 1980 reverted to two-way in 2022. Three new roundabouts were added along this stretch, operating at 15 to 20 mph in a counterclockwise direction.
• The KC Streetcar extension along Main Street includes transit-only lanes marked with curbs, medians, and signs. General traffic is not permitted in these lanes, and violations differ from mixed-use bus lanes in other U.S. cities.

When driving your Hertz rental in Kansas City, keep your GPS updated and pay close attention to street signage, especially in downtown and Grandview areas where road configurations may differ from what mapping apps display.

Yes, Hertz applies a young driver surcharge in Kansas City for renters between the ages of 21 and 24. The standard Hertz underage fee in the United States is US$13.50 per rental day plus applicable taxes, with a maximum charge of US$189 plus taxes.

Additional restrictions apply to young drivers renting a Hertz vehicle in Kansas City:

• Drivers under 25 are generally restricted from renting premium, luxury, convertible, full-size SUV, minivan, and van categories.
• Economy, compact, intermediate, and compact SUV classes are typically available to drivers aged 21 to 24.
• The minimum rental age at most U.S. locations including Kansas City is 21; drivers under 21 cannot rent.

Missouri does not have a state law requiring Hertz or other rental companies to rent to drivers under 21, unlike New York and Michigan. If you are between 21 and 24, Budget for the daily surcharge when comparing Hertz rates in Kansas City. The surcharge is paid at the counter and is not included in your prepaid rate.

Yes, most bookings made through Hola Car Rentals include Travel Assistance provided by Terrawind Global Protection, which can help in the event of a medical emergency or accident during your Hertz rental in Kansas City. This benefit is particularly relevant if you are driving outside the city on routes such as I-70 or I-49, where roadside incidents can occur far from urban services.

Coverage typically includes:

• Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To use Travel Assistance during your Kansas City trip, call the 24/7 assistance line at +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: This benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for Travel Assistance. It also does not cover damage to the Hertz rental vehicle itself; that is handled by CDW/LDW coverage.

Yes, you can add an additional driver to your Hertz rental in Kansas City, but the additional driver must be present at the counter with their own valid driver's license to sign the rental agreement.

The standard Hertz additional driver fee in Kansas City is US$13.50 per rental day plus taxes, with a maximum charge of US$189 plus taxes. However, there are two situations where this fee may be waived:

• Missouri state law waives the additional driver fee for a spouse.
• Hertz waives the additional driver fee when both the main renter and the additional driver are AAA or CAA members.

If your Hola Car Rentals booking confirmation explicitly states that an additional driver is included at no charge, confirm this with the Hertz agent in Kansas City before signing the agreement. Only drivers listed on the rental agreement are covered by the vehicle's protections such as CDW/LDW. Anyone who drives the Hertz vehicle in Kansas City without being named on the contract may void coverage entirely.

Hertz uses a Full-to-Full fuel policy for rentals in Kansas City. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid extra costs on your Kansas City Hertz rental:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
• Refuel within approximately 10 miles of the return location (MCI rental facility at 1 Nassau Cir. or the downtown Westin Crown Center location) so the gauge does not drop before you return the car.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the Hertz vehicle in Kansas City with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee. Fuel charges are separate from the security deposit hold and are not refundable.

The insurance coverage included in your Hertz rental in Kansas City depends on the rate plan you selected when booking through Hola Car Rentals. It is important to review your booking confirmation carefully before arriving at the Kansas City counter.

The main coverage types to look for are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz rental vehicle. A deductible may apply unless your confirmation states zero deductible.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving in Kansas City. Some U.S. states require a minimum liability amount; Missouri does not mandate a specific minimum for rental companies, so confirm your coverage level.

CDW/LDW does not cover third-party liability, and LIS/ALI/SLI does not cover damage to the Hertz vehicle itself. You need both types of coverage for comprehensive protection during your Kansas City rental. At the Hertz counter in Kansas City, decline any add-on that duplicates coverage already shown on your confirmation to avoid paying twice.

Yes, one-way rentals are possible with Hertz in Kansas City, but a drop-off fee may apply depending on your return location. This fee is route-specific and varies by destination, vehicle class, and season.

Key things to know about one-way Hertz rentals from Kansas City:

• The drop-off fee is shown during the booking process under the "To pay at destination" section of the checkout screen. If no fee appears, the route does not carry a one-way charge.
• Same-city returns (for example, picking up at Kansas City International Airport and dropping off at the downtown Westin Crown Center location) often carry no drop-off fee.
• Returns to cities in other states or distant regions typically do carry a one-way fee.
• Cross-border one-way rentals (for example, returning the Hertz vehicle in Canada) may be restricted or require prior approval.

If you change your return location after booking your Kansas City Hertz rental, the rate may be repriced and a new drop-off fee may apply. Review your confirmation carefully and contact support before making mid-rental route changes.