VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking in Atlantic City include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Atlantic City, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Atlantic City.
Will I face unexpected charges at the counter when I hire a car in Atlantic City through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Atlantic City are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Atlantic City charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where are the rental car counters at Atlantic City International Airport?
At Atlantic City International Airport (ACY), the hire car facilities for major brands including Budget, Avis, and Enterprise are located directly across from the main terminal building.
When you arrive at Atlantic City International Airport, exit the terminal and look for the hire car area directly opposite the arrivals exit. No shuttle is required for the main brands at ACY, as the counters are within walking distance of the terminal.
To avoid delays at the Atlantic City counter, bring all required documents: your physical driver’s licence, a major credit card in the main driver’s name with the name printed on the card, your passport or government-issued photo ID, and your booking confirmation.
What toll roads will I encounter driving from Atlantic City?
Driving from Atlantic City, you will encounter several tolled roads in New Jersey, all operating primarily on the E-ZPass electronic system with very few cash booths remaining.
- Atlantic City Expressway (Atlantic City to Philadelphia, 44 miles): at least US$1.25 for short segments, up to US$5.50 for the full length
- Garden State Parkway (running north from Atlantic City toward Montvale, 172 miles total): at least US$1.90, increasing with distance; a 3% rate increase takes effect 1 January 2026
- New Jersey Turnpike (connecting to Philadelphia and New York City): starts at approximately US$0.95, increasing with distance; also subject to a 3% increase effective 1 January 2026
If your hire vehicle does not have an active transponder and you pass through a cashless gantry near Atlantic City, the toll may be billed via Toll-By-Plate at higher rates, plus hire company processing fees of up to 3 times the toll amount (maximum US$5 per toll). There are no congestion charges or emissions zones affecting drivers in the Atlantic City area.
How does E-ZPass work for hire cars in Atlantic City?
Hire vehicles picked up in or near Atlantic City come equipped with an electronic toll device compatible with New Jersey's E-ZPass system, since cash toll booths are nearly nonexistent on the Atlantic City Expressway, Garden State Parkway, and New Jersey Turnpike.
At the Atlantic City counter, you typically have two options:
- Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per day, covering all tolls during your hire period
- Pay-per-use: you decline the package and the hire company charges you the actual toll amounts plus daily or administrative processing fees after your hire ends
If you opt out and drive through a cashless-only gantry near Atlantic City without a personal transponder, the hire company may charge up to 3 times the toll cost, with a maximum of US$5 per toll, in addition to the toll itself.
If you have your own compatible E-ZPass transponder, inform the counter agent at pickup so they can deactivate the vehicle's default device and help you avoid duplicate charges.
Can I get toll cashback on my Atlantic City hire?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Atlantic City hire.
Given that driving from Atlantic City involves tolled roads such as the Atlantic City Expressway, Garden State Parkway, and New Jersey Turnpike, this benefit can meaningfully offset your toll costs.
To claim your cashback after returning your Atlantic City hire:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted.
What documents do I need to pick up a hire car in Atlantic City?
To collect your hire car in Atlantic City, you must present the following physical documents at the counter:
- Your original, unexpired driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold (debit and prepaid cards are not accepted)
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at Atlantic City hire counters. For other non-English licences, an IDP is strongly recommended. The IDP must be carried alongside your original licence and is not valid on its own.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at Atlantic City or any other US hire counter.
Do I need an International Driving Permit to rent a car in Atlantic City?
An International Driving Permit (IDP) is not always mandatory to rent a car in Atlantic City, but it is strongly recommended in several situations.
An IDP is required at Atlantic City hire counters if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must present both your original licence and the IDP together.
For licences in other languages that use the Latin alphabet, an IDP is recommended but not strictly required. However, individual hire company agents at the Atlantic City counter may request one at their discretion.
Important points to keep in mind:
- The IDP is a translation document only and is invalid without your original licence
- You must obtain your IDP in your home country before travelling to Atlantic City, as US issuers such as AAA do not issue IDPs to non-US licence holders
- All documents presented at the Atlantic City counter must be physical originals
Is a credit card required to rent a car in Atlantic City?
Yes, a major credit card is required to rent a car in Atlantic City. The card must be in the main driver’s name with the driver’s name physically printed on the card, and it must be presented in person at the counter.
The credit card is used to place a temporary security hold on your account at pickup. Typical holds for standard vehicles in the United States range from approximately US$300 to US$400, though the exact amount depends on the hire company, vehicle class, and location.
Key points to keep in mind for your Atlantic City pickup:
- Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit hold
- Digital wallets such as Apple Pay or Google Pay are not accepted at the counter for the deposit
- Even if you prepaid your booking online, you must still present a physical credit card at the Atlantic City counter
- The hold is released after you return the vehicle, but your bank may take up to 15 working days to reflect the release
Bringing a backup credit card in your name is recommended in case your primary card is declined.
What is the minimum age to rent a car in Atlantic City?
The minimum age to rent a car in Atlantic City without additional surcharges is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge, and most vehicle classes are restricted to renters aged 25 and older.
New Jersey does not have the same statutory exception as New York or Michigan, so the standard US rules apply at Atlantic City hire counters:
- Drivers aged 25 and older: no age surcharge, full vehicle class access (subject to availability)
- Drivers aged 21 to 24: young-renter surcharge applies daily; restricted to smaller vehicle classes such as Economy, Compact, and Intermediate
- Drivers under 21: generally not eligible to rent in Atlantic City
If you are aged 21 to 24 and are a citizen or resident of Latin America or the Caribbean, certain Hola Car Rentals rates fulfilled by Avis or Budget may waive the young-renter fee. This waiver must appear explicitly on your booking confirmation and applies only to eligible vehicle categories.
Regardless of age, a valid driver’s licence and a major credit card in the main driver’s name are required at the Atlantic City counter.
Does travel assistance cover me if something happens during my Atlantic City rental?
Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, which can help if an unexpected situation arises during your Atlantic City hire or travel.
This benefit is particularly relevant for visitors travelling to Atlantic City from abroad, as it covers situations such as a medical emergency, a legal incident following a road accident, or a flight cancellation affecting your trip.
Core benefits typically included are:
- Travel and medical cover for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this cover does not apply to US or Canadian residents. It also does not cover damage to the hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Always review your booking confirmation for the exact terms applicable to your Atlantic City trip.
Can I pick up a car in Atlantic City and return it in a different city?
Yes, one-way hires are available from Atlantic City, allowing you to pick up your vehicle at Atlantic City International Airport (ACY) or another Atlantic City location and return it to a different city or airport.
A drop-off fee may apply depending on your chosen route. This fee is set by the hire partner and varies based on the distance between locations, the vehicle class, and the season. Key things to know:
- The drop-off fee, if applicable, is shown during the booking process under the "To pay at destination" section and will also appear on your booking confirmation
- This fee cannot be prepaid and is paid directly at the hire desk
- Some routes from Atlantic City may not carry a drop-off fee, particularly shorter same-region routes
- Cross-border one-way hires, such as returning the car in Canada, may be restricted or carry significantly higher fees depending on the partner
If you change your return location after booking, the hire will be re-priced and the drop-off fee may change. Always verify the fee shown on your confirmation matches what the Atlantic City counter presents at pickup.
What fuel policy applies to hire cars in Atlantic City?
Hire cars in Atlantic City follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for your Atlantic City hire:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the Atlantic City return location before dropping off the car
- Keep your final fuel receipt showing the date, time, and station address
If you return the vehicle below the recorded starting level, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.
For after-hours returns at Atlantic City, leave your fuel receipt in the key envelope and keep a photo of the full gauge on your phone as evidence.
How do I add an additional driver to my Atlantic City hire?
Yes, you can add an additional driver to your Atlantic City hire, either at no cost if your rate includes it or for a daily fee paid at the counter.
Check your booking confirmation before arriving at the Atlantic City counter. If it states "Additional driver free of charge," the first extra driver is included at no cost. If not included, daily fees vary by brand:
- Avis, Budget, and Payless: US$13 per hire day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per hire day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
Requirements for adding a driver at the Atlantic City counter:
- The additional driver must be present at pickup with a valid physical driver’s licence
- They must meet the minimum age requirements for Atlantic City (generally 25, or 21 to 24 with a surcharge)
- For Avis, Budget, and Payless, additional drivers must be at least 25 years old
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. Anyone not named on the contract should not drive the vehicle.
What insurance options should I consider for my Atlantic City hire?
When hiring a car in Atlantic City, two main types of cover are worth considering: damage protection for the vehicle and liability protection for third parties.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the hire vehicle is damaged or stolen during your Atlantic City trip. A deductible may still apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/SLI/ALI) covers bodily injury and property damage you may cause to others while driving in Atlantic City and the surrounding New Jersey area. Not all US states require hire companies to include minimum liability cover, so confirming this on your hire agreement is important.
Key points for Atlantic City renters:
- CDW/LDW covers the hire vehicle only, not third parties
- LIS/SLI/ALI covers third parties only, not the hire vehicle itself
- Only drivers named on the hire agreement are covered by either protection
- Prohibited uses such as off-road driving or driving under the influence void both coverages
Review your booking confirmation to see which coverages are included in your Atlantic City rate before arriving at the counter.
- Choosing a selection results in a full page refresh.
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