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Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in Atlantic City include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Atlantic City, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Atlantic City.
Will I face unexpected charges at the Thrifty counter in Atlantic City when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Atlantic City are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Atlantic City charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Thrifty counter at Atlantic City International Airport?
The Thrifty counter at Atlantic City International Airport (ACY) is located inside the terminal, allowing you to proceed directly from baggage claim to vehicle selection without needing a shuttle or transfer to a separate hire centre.
After collecting your bags, follow the car hire signs within the terminal to reach the Thrifty desk. Because the counter is on-site, you can typically begin the check-out process immediately upon arrival.
Thrifty does not have confirmed neighbourhood or centre locations in Atlantic City itself, so ACY is the primary collection point for most Thrifty hires in the area. If you are unsure of the exact counter position on the day of travel, ask any airport staff member or check the airport information board for car hire directions.
What documents do I need to pick up a Thrifty hire car in Atlantic City?
To collect your Thrifty hire in Atlantic City, you must bring the following physical documents to the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, used for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For all other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.
All documents presented at the Thrifty counter in Atlantic City must be physical originals. Digital copies on a phone or tablet are not accepted. Debit and prepaid cards cannot be used for the authorisation hold.
How do tolls work on the roads around Atlantic City for a Thrifty hire?
Toll roads are common around Atlantic City, and most are cashless, meaning you need an electronic transponder or your registration will be billed automatically.
Key toll roads you are likely to use with your Thrifty hire include:
- Atlantic City Expressway: the main route connecting Atlantic City to Philadelphia, with tolls starting at approximately US$1.25 for a short segment and up to US$5.50 for the full 44-mile length
- Garden State Parkway: at least US$1.90, increasing with distance
- New Jersey Turnpike: starts at approximately US$0.95, increasing with distance
New Jersey uses the E-ZPass system for discounted electronic tolling. Without a transponder, your vehicle's registration is photographed and billed at higher Toll-By-Plate rates.
Your Thrifty vehicle in Atlantic City will include a toll device. At collection, you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use, where actual tolls plus administrative fees are charged to your card after the hire. If you opt out and drive a cashless-only gantry without a personal transponder, the hire company may charge up to three times the toll amount, capped at US$5 per toll, in addition to the toll itself.
New Jersey has no congestion charges or emissions zone fees.
Can I get toll cashback on my Thrifty hire in Atlantic City?
Yes, all Hola Car Rentals bookings, including Thrifty hires in Atlantic City, include Tolls Cashback of up to 5% of your total booking value for tolls paid during the hire period.
Given that Atlantic City sits at the terminus of the Atlantic City Expressway and is surrounded by tolled roads including the Garden State Parkway and the New Jersey Turnpike, toll costs can add up quickly. The Tolls Cashback benefit helps offset those expenses.
To claim your cashback after returning your Thrifty vehicle:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.
What is the minimum age to hire a car from Thrifty in Atlantic City?
The minimum age to hire a Thrifty car in Atlantic City without additional surcharges is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-driver surcharge at the counter.
New Jersey does not have the same state-law exception as New York or Michigan, so the standard Thrifty policy applies: drivers under 21 are generally not eligible to hire.
Additional restrictions for under-25 drivers in Atlantic City include:
- A daily young-driver surcharge billed at the Thrifty counter, not prepaid
- Restrictions on vehicle classes: premium, full-size SUV, luxury, convertible, minivan, and van categories are typically limited to drivers 25 and older
- Economy, compact, and intermediate classes are usually available to eligible under-25 drivers
A valid driver’s licence and a major credit card in the main driver’s name with the name printed on the card are required regardless of age. Debit and prepaid cards are not accepted for the authorisation hold.
How does the Atlantic City Expressway affect navigation when driving a Thrifty hire?
The Atlantic City Expressway is the main motorway connecting Atlantic City to Philadelphia and the surrounding region, and it has a layout that can catch first-time visitors off guard when driving a Thrifty hire.
Unlike most major motorways that end at a full interchange, the Expressway terminates at a signalised junction, not a ramp, feeding directly into a one-way street pair near the casino district. This means you transition from motorway speed to a traffic-light grid almost immediately, with no ramp continuity to ease the change.
Once in Atlantic City, the street grid uses state-named avenues that often operate as one-way pairs. For example, Missouri Avenue runs eastbound while Arkansas Avenue runs westbound. Atlantic Avenue, one of the main corridors, has 33 closely spaced signalised junctions and is undergoing a multi-year road improvement programme that includes lane reductions, new centre medians, and restrictions on left turns at certain junctions.
Practical tips for your Thrifty hire in Atlantic City:
- Plan your route before leaving the airport, as the Expressway exit drops you directly into the grid
- Expect construction-related lane changes and signal adjustments on Atlantic Avenue
- Use GPS navigation and allow extra time when driving through the casino district
How much is the security deposit for a Thrifty hire in Atlantic City?
When you pick up your Thrifty hire in Atlantic City, a temporary authorisation hold is placed on your major credit card. This is not a charge but it reduces your available credit until the hire is closed and your bank releases the hold.
For standard vehicles at U.S. locations, typical holds range from approximately US$300 to US$400. The exact amount for your Thrifty hire in Atlantic City depends on the vehicle class, hire duration, and the specific location's policy. Premium or speciality vehicles may carry a higher hold.
Important requirements for the deposit:
- The card must be a major credit card with the driver’s name printed on the card
- The card must be in the main driver’s name and presented physically at the Thrifty counter
- Debit cards, prepaid cards, and virtual cards are not accepted for the authorisation hold
- Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit
After you return the vehicle, the hold is released. Your bank or card issuer controls how quickly the credit becomes available again, which can take up to 15 working days. Bringing a backup credit card is recommended in case your primary card is declined.
Does travel assistance apply if something happens during my Thrifty hire in Atlantic City?
Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can be useful if an unexpected situation arises during your Thrifty hire in Atlantic City or while driving the surrounding New Jersey motorways.
Coverage typically includes:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This benefit is designed for travellers hiring abroad and does not apply to residents of the United States or Canada.
If you need assistance during your Thrifty hire in Atlantic City, contact Terrawind 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your full name, Hola Car Rentals confirmation number, current location, and a brief description of the situation ready when you call. Always contact the assistance line before incurring expenses, as some reimbursements require prior authorisation. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.
Can I return my Thrifty hire in a different city from Atlantic City?
Yes, one-way hires are possible with Thrifty, allowing you to pick up in Atlantic City and return the vehicle at a different location, but a drop-off fee may apply depending on the route.
Key points to understand before booking a one-way Thrifty hire from Atlantic City:
- The drop-off fee is route-specific and varies by destination, vehicle class, season, and availability
- The fee is shown during the booking process under the "To pay at destination" section and will also appear on your confirmation
- This fee cannot be prepaid and is paid directly at the Thrifty counter
- Cross-border one-ways, such as returning the vehicle in Canada, may be restricted or carry significantly higher fees
- Changing your return location after booking may reprice the hire and recalculate the drop-off fee
If no drop-off fee appears during checkout for your chosen route, no fee applies for that specific itinerary. Always review your confirmation carefully to confirm what is due at the Thrifty counter in Atlantic City versus what is prepaid.
How does fuel policy work for a Thrifty car hire in Atlantic City?
Thrifty hires in Atlantic City follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for a smooth fuel experience:
- At collection, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location at ACY so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns, leave the receipt in the return envelope and keep a photo of the full gauge
If you return the Thrifty vehicle in Atlantic City below the recorded starting level, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.
If the vehicle was not full at collection, ask the Thrifty agent to record the exact level on the agreement and return it at that same level to avoid charges.
How do I add an additional driver to my Thrifty hire in Atlantic City?
Yes, you can add an additional driver to your Thrifty hire in Atlantic City, either as part of your rate or for a fee paid at the counter.
Check your booking confirmation first. If it states "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no cost. If not included, Thrifty charges US$13.50 per hire day plus taxes, with a maximum cap of US$189 plus taxes for the additional driver.
Requirements for adding a driver at the Thrifty counter in Atlantic City:
- The additional driver must be present at collection with a valid driver’s licence
- They must meet the minimum age requirements (25 or older in most cases; a young-driver surcharge may apply for drivers aged 21 to 24)
- If their licence is not in English and does not use a Latin alphabet, an IDP is required
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the Thrifty hire agreement in Atlantic City are covered by protections such as CDW/LDW and liability cover. Anyone who drives the vehicle without being named on the contract may void those protections.
What insurance options are available for a Thrifty hire in Atlantic City?
When collecting your Thrifty hire in Atlantic City, you will typically be offered several insurance and protection options at the counter. Understanding what each covers helps you avoid paying for duplicate protection.
Main coverage types available:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Thrifty vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. This does not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. In New Jersey, state-minimum liability is generally included, but supplementary liability up to US$300,000 is strongly recommended for additional protection.
- Personal Accident Insurance (PAI): covers your own injuries and those of passengers.
- Personal Effects Coverage (PEC): covers personal belongings inside the vehicle.
Check your Hola Car Rentals booking confirmation before arriving at the Thrifty counter in Atlantic City to see which protections are already included in your rate. Declining coverage you already have avoids duplicate charges, while adding coverage you lack protects you on New Jersey roads.
What local taxes and airport fees apply to a Thrifty hire at Atlantic City Airport?
Hiring a Thrifty car at Atlantic City International Airport (ACY) involves several taxes and fees beyond the base hire rate. Some may be included in your prepaid booking total, while others are due at the Thrifty counter on collection.
Common charges that typically apply to airport hires in Atlantic City include:
- Airport Concession Recovery Fee (ACRF): a percentage-based fee charged by the hire company to recover the cost of operating at ACY
- Customer Facility Charge (CFC): a flat daily fee that funds airport hire facilities
- New Jersey state and local hire taxes
- Vehicle Licence Recovery Fee (VLRF): a small daily charge to recover vehicle registration costs
Your Hola Car Rentals booking confirmation will show which fees are included in your prepaid total and which are listed under "To pay at destination." If your confirmation states "Taxes and Fees: Included," you should not be billed again for those items at the Thrifty counter in Atlantic City. If you are charged for something not disclosed on your confirmation, the No Extra Charges© guarantee may apply. Keep all paperwork and contact support after the hire is complete.
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