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Frequently Asked Questions
What does my SUV hire in Atlantic City through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Atlantic City, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Atlantic City.
Will I face unexpected charges when I hire an SUV in Atlantic City through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Atlantic City are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Atlantic City charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my SUV hire at Atlantic City International Airport?
Your SUV hire counter at Atlantic City International Airport (ACY) is located inside the terminal, with no shuttle required. The airport address is 101 Atlantic City Intl Airport, Egg Harbor Township, NJ 08234.
- Avis counters are in the baggage reclaim area. Present your driver’s licence, and the agent will hand over preprinted documents and keys.
- Budget and Enterprise are also at the same 101 Atlantic City Intl Airport address. Enterprise is in the parking garage directly across from the main terminal.
- After completing paperwork, your SUV is parked just outside baggage reclaim or a short walk across to the garage.
The entire process from baggage reclaim to driving away in your Atlantic City SUV hire typically takes only a few minutes. Counter hours vary by brand: Budget operates 9:00 AM to 12:00 AM daily, and Enterprise runs 8:00 AM to 11:59 PM daily. If you are arriving outside those windows, confirm hours with your specific partner before travel.
How do tolls work when driving an SUV hire in Atlantic City?
Atlantic City and the surrounding New Jersey road network rely heavily on electronic tolls, so understanding the system before driving your SUV hire is important.
- The Atlantic City Expressway (connecting Atlantic City to Philadelphia, 44 miles) charges at least US$1.25 for a partial trip and US$5.50 for the full length using E-ZPass rates.
- The Garden State Parkway (172 miles, Cape May to Montvale) starts at approximately US$1.90 with E-ZPass.
- The New Jersey Turnpike starts at approximately US$0.95 and increases with distance. Both roads are scheduled for a 3% rate increase effective 1 January 2026.
- Most toll facilities in New Jersey are cashless or moving towards cashless operation. Vehicles without a transponder are billed via Toll-By-Plate at higher rates.
Your Atlantic City SUV hire vehicle comes with an electronic toll device. At the counter you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use, where the hire company charges the toll amount plus administrative fees after the hire ends. Toll charges can appear on your card days or even weeks after you return the SUV.
Can I drive my Atlantic City SUV hire on the New Jersey Turnpike and Garden State Parkway without an E-ZPass?
Yes, you can drive your Atlantic City SUV hire on the New Jersey Turnpike and Garden State Parkway without a personal E-ZPass, but you will be billed at higher Toll-By-Plate rates and may incur additional fees from the hire company.
Your SUV hire vehicle already includes an electronic toll device. If you do not purchase the unlimited toll package at the counter, the hire company will charge you the actual toll amount plus daily or administrative processing fees each time you pass through a cashless gantry. On the Atlantic City Expressway alone, a full one-way trip costs US$5.50 at E-ZPass rates, and Toll-By-Plate rates are higher.
If you have your own compatible transponder, inform the counter agent at pickup so they can deactivate the vehicle’s default device and help you avoid duplicate charges. Never move a toll device between vehicles, as this can result in penalties.
Does Hola Car Rentals offer toll cashback for SUV hires in Atlantic City?
Yes, all Hola Car Rentals rates include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Atlantic City SUV hire.
Given that New Jersey roads such as the Atlantic City Expressway, Garden State Parkway, and New Jersey Turnpike all charge tolls, this benefit can add up meaningfully over a multi-day SUV hire.
- After returning your SUV, email [email protected] within 30 days.
- Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period.
- The refund is issued to the original payment method and typically processes within 7 to 10 working days after approval.
Example: if your Atlantic City SUV hire booking totals US$600, the cashback cap is US$30. If you paid US$22 in tolls on the Atlantic City Expressway and Garden State Parkway, you receive US$22 back. If you paid US$50, you receive US$30 (the cap). Late submissions received after 30 days are not accepted.
Are there weight or size restrictions for SUV hires on Atlantic City streets?
Yes, Atlantic City has specific local rules that directly affect larger SUV hires, particularly regarding overnight use of public streets.
- Vehicles over 8,000 lbs are banned from parking on all public streets overnight, between 10:00 PM and 7:00 AM, with exceptions only for licensed jitneys.
- The same weight class is also prohibited from parking in residential areas at any time of day.
- All vehicles, regardless of size, are limited to 3 consecutive hours of street parking in residential zones without a permit.
Many full-size SUV hires in Atlantic City fall near or above the 8,000 lb threshold, so it is important to confirm the curb weight of your specific SUV with the hire partner at pickup. If your SUV exceeds the limit, you will need to use a paid parking lot or garage for overnight storage rather than leaving it on the street. Planning for this in advance will help you avoid fines during your Atlantic City SUV hire.
What documents do I need to pick up an SUV in Atlantic City?
To pick up your SUV hire in Atlantic City, you must present the following physical documents at the counter. Digital copies are not accepted.
- A valid, original driver’s licence in the main driver’s name. If your licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit (IDP) is mandatory alongside the original licence.
- A major credit card physically printed with the main driver’s name, with sufficient available credit for the security deposit hold (typically US$300 to US$400 for standard vehicles in the United States; premium SUVs may require a higher hold).
- A passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher if required by your partner brand.
- Round-trip flight or cruise tickets (required for international visitors).
Debit and prepaid cards are not accepted for the security deposit. If your primary card is declined at the Atlantic City counter, you may use a second credit card in your own name. Third-party cards are not permitted.
Do I need an International Driving Permit for an SUV hire in Atlantic City?
An International Driving Permit (IDP) is not always mandatory for an SUV hire in Atlantic City, but it is strongly recommended in certain situations.
- If your driver’s licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an IDP is required alongside your original licence. The IDP alone is not valid and will not be accepted without the original.
- If your licence is in English or issued by an EU or EEA country, an IDP is generally not required for your Atlantic City SUV hire, though individual partner brands may request one.
- You must obtain your IDP in your home country before travelling. U.S. issuers such as AAA do not issue IDPs to non-U.S. licence holders.
All documents presented at the Atlantic City hire counter must be physical originals. Always carry both your original licence and your IDP together if you have one, and confirm requirements with your specific partner brand before pickup.
How do one-way streets affect driving an SUV hire in Atlantic City?
Atlantic City has a notable network of one-way streets that can catch first-time visitors off guard, especially when navigating a larger SUV hire.
- At the end of the Atlantic City Expressway, Missouri Avenue runs eastbound and Arkansas Avenue runs westbound, forming a one-way pair. Drivers exiting the Expressway near Tanger Outlets often need to double back, adding confusion at the interchange.
- Atlantic Avenue, a key 2.4-mile corridor running from Boston to Maine Avenue, has shared left-through and through-right lanes at most of its 33 signalised intersections. Ongoing road diet plans are converting parts of this route from four lanes to three lanes with a centre median, which can disrupt familiar traffic flow.
- Irregular block layouts in parts of Atlantic City can make navigation more complex than in a standard UK grid city.
Using a GPS or navigation app is highly recommended when driving your Atlantic City SUV hire, particularly for a larger vehicle that requires more space to manoeuvre through tight turns and one-way corridors. Plan your route before entering the city centre to avoid unnecessary U-turns.
Is travel assistance included with my SUV hire in Atlantic City?
Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this applies to your Atlantic City SUV hire as well. However, this benefit does not apply to residents of the United States or Canada.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in the event of an accident, which is particularly relevant if your SUV hire is involved in a collision on the Atlantic City Expressway or Garden State Parkway.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
This coverage does not include damage to the hire SUV itself (that is handled by CDW or LDW) or third-party liability to others (handled by LIS or SLI). To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready. Always check your booking confirmation for the exact terms and limits that apply to your Atlantic City SUV hire.
What is the minimum age to hire an SUV in Atlantic City?
The minimum age to hire an SUV in Atlantic City without a young-renter surcharge is 25. Drivers aged 21 to 24 can hire but will pay a daily underage fee, and most full-size or premium SUV categories are restricted to drivers aged 25 and older.
- Avis and Budget charge approximately US$13 per hire day plus taxes, capped at US$65 plus taxes for the underage surcharge.
- Hertz, Thrifty, and Dollar charge approximately US$13.50 per hire day plus taxes, capped at US$189 plus taxes.
- Alamo, National, and Enterprise charge approximately US$15 per day plus taxes.
New Jersey does not have the same 18-plus exception as New York or Michigan, so the standard 21-to-24 young-hirer rules apply at Atlantic City locations. If you are between 21 and 24 and wish to hire an SUV in Atlantic City, choose a compact or intermediate SUV category, as larger full-size SUV classes are typically restricted to drivers 25 and older. A major credit card in the main driver’s name is still required regardless of age.
Can I add an additional driver to my SUV hire in Atlantic City?
Yes, you can add an additional driver to your SUV hire in Atlantic City, either at no cost if your rate includes it or for a daily fee payable at the counter.
- Check your booking confirmation for the line "Additional driver free of charge." If it appears, the first additional driver is included at no extra cost.
- If not included, fees vary by partner: Avis, Budget, and Payless charge US$13 per day plus taxes (capped at US$65 plus taxes); Hertz, Thrifty, and Dollar charge US$13.50 per day plus taxes (capped at US$189 plus taxes); Alamo, National, and Enterprise charge US$15 per day plus taxes.
- The additional driver must be present at the Atlantic City hire counter with a valid driver’s licence and any required IDP.
- For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old.
Only drivers listed on the hire agreement are covered by protections such as CDW or LDW. If someone not on the contract drives your Atlantic City SUV hire and an incident occurs, cover may be void.
What fuel policy applies to SUV hires in Atlantic City?
SUV hires in Atlantic City follow a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid fuel charges.
- At pickup, verify the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge.
- Before returning your Atlantic City SUV hire, refuel within approximately 10 miles or 15 km of the return location at 101 Atlantic City Intl Airport, Egg Harbor Township, to ensure the gauge does not drop below full before you arrive.
- Keep your final fuel receipt showing the date, time, and station address in case of any dispute.
If you return the SUV below the recorded starting level, the hire partner will charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. The Full-to-Full policy applies to petrol and diesel SUVs. If you rented a hybrid SUV, the same rule applies to the fuel tank. Always use the correct fuel type to avoid additional charges.
Can I pick up an SUV in Atlantic City and return it in a different city?
Yes, one-way SUV hires from Atlantic City to a different city are possible, but a drop-off fee may apply depending on your route, the hire partner, and the vehicle class.
- The drop-off fee is route-specific and is shown during the booking process under the "To pay at destination" section. It is not prepayable and is not covered by No Extra Charges© unless it was never disclosed on your confirmation.
- Larger SUV classes are often more expensive to reposition, so one-way fees for full-size or premium SUVs can be higher than for smaller vehicles.
- Cross-border one-way hires (for example, returning a SUV rented in Atlantic City to a location in Canada) are often restricted or carry significantly higher fees. Always confirm cross-border rules with your hire partner before booking.
- If you change your return location after booking your Atlantic City SUV hire, the rate will be re-priced and the drop-off fee may change.
Review your booking confirmation carefully for any drop-off fee listed before finalising a one-way SUV hire from Atlantic City.
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