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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3369
3372 reviews
4.9 stars, 3372 reviews
4.9
user review 1 user review 2 user review 3 +3369
3372 reviews
4.9 stars, 3372 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 4 weeks ago
"Very good. Easy."
David Garciarena
David Garciarena
5 4 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 4 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 4 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 4 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 4 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 4 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 4 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 3 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 3 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 3 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 3 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 2 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 2 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 2 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 2 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 2 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 1 week ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 5 days ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Carla Ocampo
Carla Ocampo
5 3 days ago
"Company with very good prices. Easy and quick booking process."

Frequently Asked Questions

What does my SUV hire in New Jersey through Hola Car Rentals include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car hire brands operating in New Jersey, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in New Jersey.

Will I face unexpected charges when I hire an SUV in New Jersey through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking in New Jersey are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New Jersey charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my SUV hire at Newark Airport in New Jersey?

SUV hires at Newark Liberty International Airport (EWR) in New Jersey are collected at the consolidated Rental Car Centre, located at 132 Carson Road. You do not walk directly from the terminal to the counter.

To reach the Rental Car Centre, take the AirTrain from your arrival terminal to the P2 Parking station, then follow signs to the Rental Car Centre building. Most major brands including Avis, Hertz, Enterprise, Budget, Alamo, and Thrifty have counters on Level 2 or Level 3 of that facility.

A few things to keep in mind when picking up your New Jersey SUV hire:

  • Budget operates 24 hours a day, 7 days a week at EWR
  • Alamo offers a touch-screen kiosk option so you can skip the counter line
  • After returning your SUV, a shuttle runs from the Rental Car Centre back to the terminals

Confirm your operating brand on your booking confirmation before you travel, as some brands share counter space with partner brands at the facility.

Do I need an E-ZPass for my SUV hire in New Jersey?

No, you do not need to bring your own E-ZPass for an SUV hire in New Jersey. Your hire vehicle already comes equipped with an electronic toll device compatible with the E-ZPass system used on New Jersey's major toll roads.

At the counter when picking up your New Jersey SUV, you will typically be offered two options:

  • Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per hire day, covering all tolls during your hire period
  • Pay-per-use: you decline the package and the hire company charges each toll plus an administrative processing fee after your hire ends

New Jersey's main tolled routes include the New Jersey Turnpike, the Garden State Parkway, and the Atlantic City Expressway. Nearly all toll collection on these roads is cashless, meaning the transponder in your SUV is the only practical way to pay as you drive.

If you opt out of the hire company's toll programme and plan to use your own personal transponder, inform the counter agent so they can deactivate the vehicle's default device and prevent duplicate charges.

Note that toll charges, especially for bridge and tunnel crossings near New York City, can be significant. A single crossing can cost US$15 to US$25 or more, so factor this into your Budget when planning your New Jersey SUV hire.

How much do tolls cost for an SUV hire on the New Jersey Turnpike and Garden State Parkway?

Toll costs for an SUV hire in New Jersey vary depending on the route and distance travelled. Here are approximate figures for the most common roads:

  • New Jersey Turnpike (Philadelphia to New York City, approximately 78 miles): starts at around US$0.95 and increases with distance; rates are set to rise 3% effective 1 January 2026
  • Garden State Parkway (Cape May to Montvale, approximately 172 miles): at least US$1.90 for shorter segments, higher for the full length; also subject to a 3% increase in 2026
  • Atlantic City Expressway (Atlantic City to Philadelphia, approximately 44 miles): at least US$1.25 for partial use, up to US$5.50 for the full length
  • NYC bridges and tunnels (each crossing): approximately US$15 to US$25 or more per crossing

If your New Jersey SUV hire takes you into Manhattan south of 60th Street, a daily Congestion Relief Zone fee of US$8.99 plus taxes also applies. Cameras detect entry automatically with no traditional toll booth.

If you drive multiple tolled routes in a single day, total toll costs can easily exceed US$40. Choosing the unlimited toll package at pickup may be cost-effective depending on your itinerary.

Can I get cashback on tolls paid during my SUV hire in New Jersey?

Yes, you can get cashback on tolls paid during your SUV hire in New Jersey. All Hola Car Rentals bookings include Tolls Cashback, which reimburses you up to 5% of your total booking value for tolls paid during the hire period.

Given that New Jersey has some of the most heavily tolled roads in the United States, including the Turnpike, the Garden State Parkway, and bridge and tunnel crossings into New York City, this benefit can add up meaningfully for an SUV hire that covers significant distance.

To claim your Tolls Cashback after your New Jersey SUV hire:

  • Email [email protected] within 30 days of returning the vehicle
  • Use the subject line: Tolls Cashback, followed by your reservation number
  • Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid

The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Submissions received after 30 days are not accepted, so file your claim promptly after returning your SUV.

What documents do I need to pick up an SUV hire in New Jersey?

To collect your SUV hire in New Jersey, you must present the following physical documents at the counter:

  • Your original, unexpired driver's licence in the main driver's name
  • A major credit card with the driver's name printed on the card, used for the authorisation hold
  • A valid passport or government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets (required for visitors travelling from abroad)

If your driver's licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the counter for your New Jersey SUV hire.

If you are adding an additional driver to your SUV hire, that person must also be present at pickup with their own valid driver's licence and any required IDP.

Is a credit card required to hire an SUV in New Jersey?

Yes, a major credit card is required to hire an SUV in New Jersey. The card must be a physical card with the main driver's name printed on it, and it must have sufficient available credit to cover the security authorisation hold placed at pickup.

For SUV hires in the United States, the typical authorisation hold ranges from approximately US$300 to US$400, though the amount can be higher for larger or premium SUV categories. The hold is a temporary authorisation, not a charge, and is released after you return the vehicle. Your bank controls how quickly the funds become available again, which can take up to 15 business days.

The following card types are not accepted for the deposit on a New Jersey SUV hire:

  • Debit cards
  • Prepaid cards
  • Virtual or single-use card numbers
  • Someone else's card (the card must be in the main driver's name)

Even if you prepaid your SUV hire booking online, you are still required to present a physical credit card at the New Jersey pickup counter. Bringing a backup credit card in your name is strongly recommended in case your primary card is declined.

What is the minimum age to hire an SUV in New Jersey?

The minimum age to hire an SUV in New Jersey without additional surcharges is 25. Drivers aged 21 to 24 can hire in New Jersey but will be subject to a daily young-driver surcharge, and most premium or full-size SUV categories are restricted to drivers aged 25 and older.

If you are between 21 and 24 and want to hire an SUV in New Jersey, the vehicle classes most likely available to you are compact SUVs and intermediate SUVs. Categories such as full-size SUV, premium SUV, and luxury SUV typically require the main driver to be at least 25.

Young-driver surcharge amounts vary by hire brand:

  • Avis and Budget: US$13 per hire day plus taxes, capped at US$65 plus taxes
  • Hertz, Thrifty, and Dollar: US$13.50 per hire day plus taxes, capped at US$189 plus taxes
  • Alamo, National, and Enterprise: US$15 per day plus taxes

Drivers from Latin America and the Caribbean aged 21 to 24 may qualify for a young-driver fee waiver on eligible Avis and Budget SUV categories, provided the waiver is explicitly shown on the booking confirmation. This exception does not apply to travellers from other regions.

What happens if I return my SUV hire in New Jersey late?

If you return your New Jersey SUV hire after the agreed drop-off time, a grace period of approximately 30 minutes typically applies before additional charges are triggered. This grace period is not guaranteed at every location, so it is best not to rely on it.

If you exceed the grace period, the hire company may charge for extra hours or an additional full day, plus a late return fee depending on the partner's policy. For an SUV hire, these charges can be significant given the higher daily rates for this vehicle class.

To avoid late return charges on your New Jersey SUV hire:

  • Plan your return journey to the Newark Airport Rental Car Centre with extra time, especially if you are travelling on the New Jersey Turnpike or Garden State Parkway, which can experience heavy traffic
  • Refuel your SUV within approximately 10 miles of the return location before dropping off, to avoid fuel charges on top of any late fees
  • If you know in advance that you need more time, contact the hire company or request an extension before your scheduled return time

For after-hours SUV returns at Newark Airport, Budget offers a key drop option and Alamo has a kiosk that directs you to the correct lot and exit booth.

Is travel assistance included with my SUV hire in New Jersey?

Yes, most bookings include travel assistance cover provided by Terrawind Global Protection, and this applies to your SUV hire in New Jersey as well. This benefit is particularly useful if you experience a medical emergency or other covered incident while driving New Jersey's highways and expressways far from your home country.

Coverage typically includes:

  • Travel and medical insurance for up to 5 passengers
  • Legal assistance in the event of an accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

If you need assistance during your New Jersey SUV hire, contact Terrawind 24 hours a day, 7 days a week:

Have your Hola Car Rentals confirmation number ready when you call. Important: this benefit applies only to travellers who are not residents of the United States or Canada. US and Canadian residents do not qualify for this cover. Always check your booking confirmation for the exact terms and limits that apply to your SUV hire.

Does my SUV hire in New Jersey include insurance cover?

Insurance cover included with your New Jersey SUV hire depends on the rate plan you selected at booking. It is important to review your confirmation carefully before pickup.

The two main types of cover relevant to an SUV hire in New Jersey are:

  • Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire SUV itself, subject to any deductible shown on your confirmation
  • Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people while driving the SUV

In the United States, not all states require hire companies to include minimum third-party liability by law. New Jersey does not have a blanket mandate requiring this to be included in every hire, so adding supplementary liability cover is strongly recommended for your New Jersey SUV hire.

CDW and LDW do not cover third parties, your personal injuries, or your belongings. They also typically exclude damage to tyres, the undercarriage, and the roof of the SUV unless a specific add-on is purchased.

Always verify what is listed on your hire agreement at the counter before signing, and ensure all drivers of the SUV are named on the contract for cover to apply.

What is the fuel policy for SUV hires in New Jersey?

SUV hires in New Jersey follow a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid fuel charges.

At pickup, check the fuel gauge with the counter agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the lot.

When returning your New Jersey SUV hire:

  • Refuel within approximately 10 miles of the Newark Airport Rental Car Centre so the gauge does not drop below full before you arrive
  • Keep the fuel receipt showing the date, time, and station address
  • Take a photo of the full gauge at the station as additional evidence

If you return the SUV with less fuel than recorded at pickup, the hire company may charge a fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus an administrative service fee.

Some counter locations may offer a Prepaid Fuel option (Full-to-Empty), where you pay for a full tank upfront and return the SUV at any fuel level. Any unused fuel is generally non-refundable under that option, so the standard Full-to-Full policy is usually better value for most New Jersey SUV hires.

Can I add an extra driver to my SUV hire in New Jersey?

Yes, you can add an additional driver to your SUV hire in New Jersey, either at no cost if your rate includes it or for a daily fee paid at the counter if it does not. Check your booking confirmation for the line that reads "Additional driver free of charge" to know which applies to your booking.

If the additional driver is not included in your rate, the daily fees for a New Jersey SUV hire are:

  • Avis, Budget, and Payless: US$13 per hire day plus taxes, capped at US$65 plus taxes
  • Hertz, Thrifty, and Dollar: US$13.50 per hire day plus taxes, capped at US$189 plus taxes
  • Alamo, National, and Enterprise: US$15 per day plus taxes

The additional driver must be present at the New Jersey pickup counter with their own valid driver's licence. If their licence is not in English or does not use a Latin alphabet, they will also need an International Driving Permit. Both the main driver and the additional driver must sign the hire agreement.

Only drivers named on the hire agreement are covered by the SUV's insurance protections. Anyone who drives the vehicle without being listed on the contract may void cover entirely.

Can I pick up my SUV hire in New Jersey earlier than my scheduled time?

Yes, it is sometimes possible to pick up your New Jersey SUV hire earlier than the scheduled time, but early pickup is subject to vehicle availability at the counter and may result in re-pricing of your hire.

If you arrive at the Newark Airport Rental Car Centre before your scheduled pickup time and an SUV in your booked category is available, the counter agent may allow you to take the vehicle early. However, the hire period may be recalculated from the actual pickup time, which could affect your total cost.

A few things to keep in mind:

  • Early pickup is never guaranteed, even if you request it in advance
  • The hire company will hold your New Jersey SUV booking for up to 24 hours after your scheduled pickup time if you are delayed
  • If your flight is delayed by less than 24 hours, your booking remains valid; if the delay exceeds 24 hours, contact support as soon as possible

If you know your arrival time has changed significantly, it is better to modify your booking before travel rather than simply showing up early and hoping for availability. Contact customer support via WhatsApp at +1 (786) 999-8312 or email [email protected] to discuss your options for your New Jersey SUV hire.

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