Aluguel de Carros Enterprise
em Downtown Miami

A Hola Car Rentals é a única parceira premium das principais marcas de aluguel de carros que operam em Downtown Miami, oferecendo a você acesso exclusivo à nossa tarifa All Inclusive+. Essa tarifa inclui benefícios que nenhuma outra empresa pode igualar:

• Proteção de responsabilidade civil gratuita a partir de US$ 300.000 em caso de acidente (válida apenas para certas tarifas e itinerários)
• Reembolso de pedágios: recupere até 5% do valor total da reserva pelos pedágios incorridos durante o seu período de aluguel
• Assistência médica de viagem premium com cobertura de até US$ 150.000 para no máximo 5 passageiros em caso de emergência médica, excluindo condições pré-existentes
• Garantia No Extra Charges©: se o balcão cobrar algo que não consta na sua confirmação e que não é um adicional opcional aceito por você, a Hola Car Rentals trabalhará para remover ou reembolsar a cobrança após verificação

Tudo isso sem custo adicional, garantindo uma experiência de aluguel completamente protegida e tranquilidade durante toda a sua viagem em Downtown Miami.

Não. Com a Hola Car Rentals, todos os custos e cobranças da sua reserva em Downtown Miami são apresentados claramente no momento da reserva e no e-mail de confirmação, para que você saiba exatamente o que está pagando antes de chegar ao balcão.

Além disso, cada reserva da Hola Car Rentals inclui a garantia No Extra Charges©. Esta é uma garantia de preços (não uma proteção) que protege você caso o balcão em Downtown Miami cobre por algo que não estava listado na sua confirmação e que não era um adicional opcional que você aceitou. Se isso acontecer, a Hola Car Rentals trabalhará com o parceiro de aluguel para remover ou reembolsar a cobrança após verificação.

Os únicos custos fora desta garantia são:

• Adicionais opcionais escolhidos no balcão (GPS, cadeirinhas para crianças, combustível pré-pago)
• Cobranças por uso (pedágios, diferença de combustível, multas de trânsito)

Enterprise operates two counters in Downtown Miami. The primary location is inside the JW Marriott Hotel at 1109 Brickell Ave, Miami, FL 33131. A second counter is at the DoubleTree Grand Hotel at 1717 N Bayshore Dr, Suite 120, Miami, FL 33132.

Unlike the Miami International Airport location, both Downtown Miami Enterprise counters are accessed directly by rideshare or taxi to the main customer entrance of each hotel. No shuttle is required. Enterprise also offers a pick-up service from nearby hotels to these counters, which is useful if you are staying in the Brickell or Bayshore area.

Counter hours at the JW Marriott location are:

• Monday to Friday: 08:00 AM to 06:00 PM
• Saturday: 09:00 AM to 05:00 PM
• Sunday: 09:00 AM to 01:00 PM

After-hours returns are not available at the Downtown Miami Enterprise counters, so plan your drop-off accordingly.

Almost all toll roads in the Downtown Miami area and across Florida are fully cashless. When you pick up your Enterprise vehicle in Downtown Miami, the car will already include an electronic toll device or a plate-based billing system.

At the Enterprise counter you will typically have two options:

• Unlimited toll package: approximately US$4.95 per day via Enterprise's TollPass program, covering all tolls during your rental
• Pay per use: if you decline the package, Enterprise will charge you the actual toll amount plus administrative or processing fees each time you use a toll road

Common toll roads you may encounter driving from Downtown Miami include the Florida Turnpike, I-95 Express lanes, and other South Florida expressways, with estimated daily toll costs of approximately US$5 to US$20 depending on your route.

If you prefer to use your own visitor toll pass, inform the Enterprise agent at the Downtown Miami counter so they can deactivate the vehicle's default device and avoid duplicate charges.

Note that toll charges may appear on your credit card days or even weeks after you return the vehicle, as toll agencies process invoices in batches.

To collect your Enterprise rental in Downtown Miami, you must bring the following physical documents. Digital copies are not accepted at the counter.

• A valid, unexpired driver's license with a photo in the main driver's name
• A major credit card with the driver's name printed on the physical card, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside the United States)

If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For licenses in other non-English languages, an IDP is strongly recommended as a translation document, though not strictly required by Enterprise in Downtown Miami.

The IDP is a translation only and must always be carried alongside your original license. It cannot be used as a standalone document.

All named drivers must be present at the Downtown Miami Enterprise counter with their own valid license and any required IDP.

Yes, all bookings made through Hola Car Rentals, including Enterprise rentals in Downtown Miami, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental.

Given that Downtown Miami sits at the center of Florida's cashless toll network, including the Florida Turnpike and I-95 Express lanes, you are very likely to encounter toll charges during your trip. This benefit helps offset those costs.

To claim your cashback after returning your Enterprise vehicle:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the Enterprise rental agreement signed at the Downtown Miami counter, and a toll invoice or statement showing charges paid

Example: if your booking total is US$400, the maximum cashback is US$20. If you paid US$14 in tolls, you receive US$14 back. If you paid US$30, you receive US$20 (the cap).

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Yes, a major credit card in the main driver's name with the driver's name physically printed on the card is required to pick up your Enterprise rental in Downtown Miami. The card is used to place a temporary security hold, not a charge, on your available credit.

Typical security deposit holds for standard vehicles in the United States range from approximately US$300 to US$400, though the exact amount is set by Enterprise at the Downtown Miami counter and may vary by vehicle class.

Important points to keep in mind:

• The card must be a major credit card (Visa, Mastercard, Amex, etc.) with a line of credit, not a debit or prepaid card
• Digital wallets, virtual cards, and single-use card numbers are not accepted for the deposit
• The name on the card must match the main driver's name on the rental agreement
• Even if you prepaid your booking online, you must still present a physical credit card at the Enterprise counter in Downtown Miami

The hold is released after you return the vehicle, but your bank controls how quickly it appears back on your available credit, which can take up to 15 business days. Bringing a backup credit card is always a good precaution.

An International Driving Permit (IDP) is not strictly required by Enterprise in Downtown Miami for most foreign licenses, but it is strongly recommended if your license is not in English.

An IDP is mandatory if your license uses a non-Latin alphabet, such as:

• Arabic script
• Chinese or Japanese characters
• Cyrillic (Russian) script

In these cases, Enterprise in Downtown Miami may refuse to accept your license without an IDP as a translation document.

Key rules to remember:

• The IDP is a translation booklet only. It is not a standalone license and will not be accepted without your original driver's license
• You must obtain your IDP in your home country before traveling. Organizations in the United States such as AAA do not issue IDPs to non-US license holders
• All documents presented at the Downtown Miami Enterprise counter must be physical originals. Digital or photocopied documents are not accepted

If you are unsure whether your license requires an IDP for your Enterprise rental in Downtown Miami, obtain one before your trip to avoid any issues at the counter.

Downtown Miami has a distinctive road layout that can surprise drivers unfamiliar with the area. Understanding it before you drive your Enterprise rental will help you navigate confidently.

Key things to know:

• Three-lane one-way street pairs dominate Downtown Miami and the adjacent Brickell neighborhood. These were designed for rapid through-traffic and can feel fast-paced compared to typical urban grids
• The city grid originates at Flagler Street (east-west axis) and Miami Avenue (north-south axis), with streets numbered by blocks away from those baselines and divided into NE, NW, SE, and SW quadrants
• Diagonal roads running northwest to southeast add an extra layer of complexity for first-time drivers
• N Miami Avenue changes from two-way to one-way southbound at NW/NE 17th Street, which can catch drivers off guard
• When turning from a one-way street onto a two-way street, stay in the correct lane to avoid a wrong-way entry

When returning your Enterprise vehicle to the Downtown Miami counter at the JW Marriott (1109 Brickell Ave) or the DoubleTree Grand Hotel (1717 N Bayshore Dr), allow extra time to navigate the one-way system, especially if you are approaching from an unfamiliar direction. Using a GPS or navigation app is strongly recommended.

Yes, most bookings made through Hola Car Rentals, including Enterprise rentals in Downtown Miami, include travel assistance provided by Terrawind Global Protection at no extra cost. However, this benefit does not apply to residents of the United States or Canada.

For eligible travelers, the coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This is particularly useful if you experience a medical emergency or an accident while driving your Enterprise rental on Downtown Miami's expressways or on longer drives along the Florida Turnpike or I-95.

To reach assistance 24 hours a day, 7 days a week:

• Call: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, have your full name, your Hola Car Rentals confirmation number (for example, HOLA1000000), your current location in or around Downtown Miami, and a brief description of the situation ready. Always check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Yes, you can add an additional driver to your Enterprise rental in Downtown Miami, either as part of your rate or by paying a fee at the counter.

When the additional driver is not included in your rate, Enterprise charges US$15 per day plus applicable taxes for each extra driver in Downtown Miami. Check your Hola Car Rentals booking confirmation to see whether your rate already includes one additional driver at no extra cost.

Requirements for adding a driver at the Enterprise counter in Downtown Miami:

• The additional driver must be physically present at the counter at the time of pickup
• They must present a valid, unexpired driver's license with a photo
• If their license uses a non-Latin alphabet, an IDP is required
• Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the Enterprise rental agreement are covered by protections such as CDW/LDW and liability coverage. Anyone who drives the vehicle without being named on the contract may void those protections and result in additional charges.

If you need to add a driver after pickup, you must visit the Enterprise counter in Downtown Miami in person to update the agreement. Phone or chat requests alone are generally not sufficient.

The minimum age to rent from Enterprise in Downtown Miami without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter fee on top of the base rental rate.

Important age-related rules for Enterprise in Downtown Miami:

• Drivers under 21 are generally not eligible to rent in Florida
• Drivers aged 21 to 24 pay a daily underage surcharge and are restricted to certain vehicle classes (typically economy, compact, and intermediate categories)
• Vehicle classes such as full-size SUVs, minivans, convertibles, luxury, and premium cars are generally restricted to renters aged 25 and older

Florida is not one of the states (like New York or Michigan) that legally requires rental companies to rent to drivers aged 18 and older, so the standard Enterprise policy applies in Downtown Miami.

If you are between 21 and 24 and traveling from Latin America or the Caribbean, certain Hola Car Rentals rates with Avis or Budget may waive the underage fee. This exception does not apply to Enterprise rentals in Downtown Miami. Check your booking confirmation for the exact surcharge amount applicable to your reservation.

When you pick up your Enterprise rental in Downtown Miami, you will be offered optional insurance and protection products at the counter. Understanding what each covers helps you decide what you need.

The main options typically offered by Enterprise in Downtown Miami include:

• Damage Waiver (DW): reduces or eliminates your financial liability for damage to the rental vehicle from a collision or other covered event. Enterprise in Downtown Miami charges approximately US$27.99 to US$29.99 per day depending on vehicle class. A deductible may still apply unless your plan states zero
• Personal Effects Coverage (PEC): covers personal belongings inside the vehicle. Enterprise in Downtown Miami charges approximately US$5.99 to US$8.19 per day for standard vehicles
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people while driving. Some U.S. states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding supplemental liability coverage

Note that DW/LDW does not cover third-party liability, your personal injuries, or items such as tires, the undercarriage, or keys. Review the full terms in your Enterprise rental agreement at the Downtown Miami counter before signing.

Enterprise rentals in Downtown Miami follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow to avoid fuel fees:

• At pickup, check the fuel gauge with the Enterprise agent at the Downtown Miami counter and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location before dropping off the vehicle
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours drops, leave the receipt in the return envelope and keep a photo of the full gauge

If you return the Enterprise vehicle to the Downtown Miami counter without a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus an administrative service fee.

Note that after-hours returns are not available at the Downtown Miami Enterprise counters (JW Marriott or DoubleTree Grand Hotel), so plan to return during operating hours and refuel nearby before arrival.

Yes, one-way rentals are possible with Enterprise, allowing you to pick up in Downtown Miami and return the vehicle to a different location. However, a drop-off fee may apply depending on your route.

How one-way fees work for Enterprise rentals from Downtown Miami:

• Same-city routes (for example, Downtown Miami to Miami International Airport) often have no drop-off fee
• Routes between different cities or states (for example, Downtown Miami to Orlando) typically carry a one-way drop-off fee that varies by distance, vehicle class, and season
• Cross-border one-way rentals (for example, driving to another country) may be restricted or require special authorization from Enterprise

The drop-off fee, if applicable, will be shown during the booking process on the Hola Car Rentals website under the "To pay at destination" section. It cannot be prepaid and is paid directly to Enterprise at the Downtown Miami counter or at the return location.

If you change your return location after booking, the fee may be recalculated and could be higher. Always confirm the one-way fee on your booking confirmation before picking up your Enterprise vehicle in Downtown Miami.