Enterprise Car Hire
in Downtown Miami

Hola Car Rentals is the only premium partner of the top car hire brands operating in Downtown Miami, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Downtown Miami.

No. With Hola Car Rentals, all costs and charges for your booking in Downtown Miami are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Downtown Miami charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Enterprise operates two counters in Downtown Miami. The primary location is inside the JW Marriott Hotel at 1109 Brickell Ave, Miami, FL 33131. A second counter is at the DoubleTree Grand Hotel at 1717 N Bayshore Dr, Suite 120, Miami, FL 33132.

Unlike the Miami International Airport location, both Downtown Miami Enterprise counters are accessed directly by rideshare or taxi to the main customer entrance of each hotel. No shuttle is required. Enterprise also offers a pick-up service from nearby hotels to these counters, which is useful if you are staying in the Brickell or Bayshore area.

Counter hours at the JW Marriott location are:

• Monday to Friday: 08:00 AM to 06:00 PM
• Saturday: 09:00 AM to 05:00 PM
• Sunday: 09:00 AM to 01:00 PM

After-hours returns are not available at the Downtown Miami Enterprise counters, so plan your drop-off accordingly.

Almost all toll roads in the Downtown Miami area and across Florida are fully cashless. When you pick up your Enterprise vehicle in Downtown Miami, the car will already include an electronic toll device or a plate-based billing system.

At the Enterprise counter you will typically have two options:

• Unlimited toll package: approximately US$4.95 per day via Enterprise's TollPass programme, covering all tolls during your hire
• Pay per use: if you decline the package, Enterprise will charge you the actual toll amount plus administrative or processing fees each time you use a toll road

Common toll roads you may encounter driving from Downtown Miami include the Florida Turnpike, I-95 Express lanes, and other South Florida expressways, with estimated daily toll costs of approximately US$5 to US$20 depending on your route.

If you prefer to use your own visitor toll pass, inform the Enterprise agent at the Downtown Miami counter so they can deactivate the vehicle's default device and avoid duplicate charges.

Note that toll charges may appear on your credit card days or even weeks after you return the vehicle, as toll agencies process invoices in batches.

To collect your Enterprise hire in Downtown Miami, you must bring the following physical documents. Digital copies are not accepted at the counter.

• A valid, unexpired driver’s licence with a photo in the main driver’s name
• A major credit card with the driver’s name printed on the physical card, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside the United States)

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For licences in other non-English languages, an IDP is strongly recommended as a translation document, though not strictly required by Enterprise in Downtown Miami.

The IDP is a translation only and must always be carried alongside your original licence. It cannot be used as a standalone document.

All named drivers must be present at the Downtown Miami Enterprise counter with their own valid licence and any required IDP.

Yes, all bookings made through Hola Car Rentals, including Enterprise hires in Downtown Miami, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

Given that Downtown Miami sits at the centre of Florida's cashless toll network, including the Florida Turnpike and I-95 Express lanes, you are very likely to encounter toll charges during your trip. This benefit helps offset those costs.

To claim your cashback after returning your Enterprise vehicle:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the Enterprise hire agreement signed at the Downtown Miami counter, and a toll invoice or statement showing charges paid

Example: if your booking total is US$400, the maximum cashback is US$20. If you paid US$14 in tolls, you receive US$14 back. If you paid US$30, you receive US$20 (the cap).

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Yes, a major credit card in the main driver’s name with the driver’s name physically printed on the card is required to pick up your Enterprise hire in Downtown Miami. The card is used to place a temporary authorisation hold, not a charge, on your available credit.

Typical security deposit holds for standard vehicles in the United States range from approximately US$300 to US$400, though the exact amount is set by Enterprise at the Downtown Miami counter and may vary by vehicle class.

Important points to keep in mind:

• The card must be a major credit card (Visa, Mastercard, Amex, etc.) with a line of credit, not a debit or prepaid card
• Digital wallets, virtual cards, and single-use card numbers are not accepted for the deposit
• The name on the card must match the main driver’s name on the hire agreement
• Even if you prepaid your booking online, you must still present a physical credit card at the Enterprise counter in Downtown Miami

The hold is released after you return the vehicle, but your bank controls how quickly it appears back on your available credit, which can take up to 15 business days. Bringing a backup credit card is always a good precaution.

An International Driving Permit (IDP) is not strictly required by Enterprise in Downtown Miami for most foreign licences, but it is strongly recommended if your licence is not in English.

An IDP is mandatory if your licence uses a non-Latin alphabet, such as:

• Arabic script
• Chinese or Japanese characters
• Cyrillic (Russian) script

In these cases, Enterprise in Downtown Miami may refuse to accept your licence without an IDP as a translation document.

Key rules to remember:

• The IDP is a translation booklet only. It is not a standalone licence and will not be accepted without your original licence
• You must obtain your IDP in your home country before travelling. Organisations in the United States such as AAA do not issue IDPs to non-US licence holders
• All documents presented at the Downtown Miami Enterprise counter must be physical originals. Digital or photocopied documents are not accepted

If you are unsure whether your licence requires an IDP for your Enterprise hire in Downtown Miami, obtain one before your trip to avoid any issues at the counter.

Downtown Miami has a distinctive road layout that can surprise drivers unfamiliar with the area. Understanding it before you drive your Enterprise hire will help you navigate confidently.

Key things to know:

• Three-lane one-way street pairs dominate Downtown Miami and the adjacent Brickell neighbourhood. These were designed for rapid through-traffic and can feel fast-paced compared to typical urban grids
• The city grid originates at Flagler Street (east-west axis) and Miami Avenue (north-south axis), with streets numbered by blocks away from those baselines and divided into NE, NW, SE, and SW quadrants
• Diagonal roads running northwest to southeast add an extra layer of complexity for first-time drivers
• N Miami Avenue changes from two-way to one-way southbound at NW/NE 17th Street, which can catch drivers off guard
• When turning from a one-way street onto a two-way street, stay in the correct lane to avoid a wrong-way entry

When returning your Enterprise vehicle to the Downtown Miami counter at the JW Marriott (1109 Brickell Ave) or the DoubleTree Grand Hotel (1717 N Bayshore Dr), allow extra time to navigate the one-way system, especially if you are approaching from an unfamiliar direction. Using a GPS or navigation app is strongly recommended.

Yes, most bookings made through Hola Car Rentals, including Enterprise hires in Downtown Miami, include travel assistance provided by Terrawind Global Protection at no extra cost. However, this benefit does not apply to residents of the United States or Canada.

For eligible travellers, the coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This is particularly useful if you experience a medical emergency or an accident while driving your Enterprise hire on Downtown Miami's expressways or on longer drives along the Florida Turnpike or I-95.

To reach assistance 24 hours a day, 7 days a week:

• Call: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, have your full name, your Hola Car Rentals confirmation number (for example, HOLA1000000), your current location in or around Downtown Miami, and a brief description of the situation ready. Always check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Yes, you can add an additional driver to your Enterprise hire in Downtown Miami, either as part of your rate or by paying a fee at the counter.

When the additional driver is not included in your rate, Enterprise charges US$15 per day plus applicable taxes for each extra driver in Downtown Miami. Check your Hola Car Rentals booking confirmation to see whether your rate already includes one additional driver at no extra cost.

Requirements for adding a driver at the Enterprise counter in Downtown Miami:

• The additional driver must be physically present at the counter at the time of pickup
• They must present a valid, unexpired driver’s licence with a photo
• If their licence uses a non-Latin alphabet, an IDP is required
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Enterprise hire agreement are covered by protections such as CDW/LDW and liability cover. Anyone who drives the vehicle without being named on the contract may void those protections and result in additional charges.

If you need to add a driver after pickup, you must visit the Enterprise counter in Downtown Miami in person to update the agreement. Phone or chat requests alone are generally not sufficient.

The minimum age to hire from Enterprise in Downtown Miami without a young-renter surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-renter fee on top of the base hire rate.

Important age-related rules for Enterprise in Downtown Miami:

• Drivers under 21 are generally not eligible to hire in Florida
• Drivers aged 21 to 24 pay a daily underage surcharge and are restricted to certain vehicle classes (typically economy, compact, and intermediate categories)
• Vehicle classes such as full-size SUVs, minivans, convertibles, luxury, and premium cars are generally restricted to renters aged 25 and older

Florida is not one of the states (like New York or Michigan) that legally requires hire companies to hire to drivers aged 18 and older, so the standard Enterprise policy applies in Downtown Miami.

If you are between 21 and 24 and travelling from Latin America or the Caribbean, certain Hola Car Rentals rates with Avis or Budget may waive the underage fee. This exception does not apply to Enterprise hires in Downtown Miami. Check your booking confirmation for the exact surcharge amount applicable to your reservation.

When you pick up your Enterprise hire in Downtown Miami, you will be offered optional insurance and protection products at the counter. Understanding what each covers helps you decide what you need.

The main options typically offered by Enterprise in Downtown Miami include:

• Damage Waiver (DW): reduces or eliminates your financial liability for damage to the hire vehicle from a collision or other covered event. Enterprise in Downtown Miami charges approximately US$27.99 to US$29.99 per day depending on vehicle class. A deductible may still apply unless your plan states zero
• Personal Effects Coverage (PEC): covers personal belongings inside the vehicle. Enterprise in Downtown Miami charges approximately US$5.99 to US$8.19 per day for standard vehicles
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. Some U.S. states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding supplementary liability coverage

Note that DW/LDW does not cover third-party liability, your personal injuries, or items such as tyres, the undercarriage, or keys. Review the full terms in your Enterprise hire agreement at the Downtown Miami counter before signing.

Enterprise hires in Downtown Miami follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow to avoid fuel fees:

• At pickup, check the fuel gauge with the Enterprise agent at the Downtown Miami counter and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location before dropping off the vehicle
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the return envelope and keep a photo of the full gauge

If you return the Enterprise vehicle to the Downtown Miami counter without a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus an administrative service fee.

Note that after-hours returns are not available at the Downtown Miami Enterprise counters (JW Marriott or DoubleTree Grand Hotel), so plan to return during operating hours and refuel nearby before arrival.

Yes, one-way hires are possible with Enterprise, allowing you to pick up in Downtown Miami and return the vehicle to a different location. However, a drop-off fee may apply depending on your route.

How one-way fees work for Enterprise hires from Downtown Miami:

• Same-city routes (for example, Downtown Miami to Miami International Airport) often have no drop-off fee
• Routes between different cities or states (for example, Downtown Miami to Orlando) typically carry a one-way drop-off fee that varies by distance, vehicle class, and season
• Cross-border one-way hires (for example, driving to another country) may be restricted or require special authorisation from Enterprise

The drop-off fee, if applicable, will be shown during the booking process on the Hola Car Rentals website under the "To pay at destination" section. It cannot be prepaid and is paid directly to Enterprise at the Downtown Miami counter or at the return location.

If you change your return location after booking, the fee may be recalculated and could be higher. Always confirm the one-way fee on your booking confirmation before collecting your Enterprise hire in Downtown Miami.