Hertz Car Rental
in Cleveland

Hola Car Rentals is the only premium partner of the top car rental brands operating in Cleveland, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Hertz rental experience and peace of mind throughout your trip in Cleveland.

No. With Hola Car Rentals, all costs and charges for your Hertz booking in Cleveland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Cleveland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Hertz facility at Cleveland Hopkins International Airport (CLE) is located off-airport at 19601 Maplewood Ave, Cleveland, OH 44135. It is not inside the terminal and is not within walking distance.

To reach the Hertz counter at Cleveland Hopkins, follow the ground transportation signs from the baggage claim level to the rental car shuttle area. Board the Hertz shuttle, which takes approximately 5 to 7 minutes to reach the off-site facility at 19601 Maplewood Ave. Shuttles cycle regularly, so wait at the marked stop if one has just departed.

Counter hours at the Cleveland airport Hertz location are daily from 07:00 to 23:00, with reduced hours on Saturdays until 21:00. Plan your arrival accordingly, especially on late-night flights, to ensure the counter is still open when you arrive.

Yes, Hertz has a downtown Cleveland location at 1701 East 12th Street, Cleveland, OH 44114, also known as Cleveland Downtown Reserve Square.

Unlike the Hertz airport facility at Cleveland Hopkins, this downtown location does not involve any shuttle. You arrive directly by taxi, rideshare, or public transit and access the counter on-site. This makes it a convenient option if you are not flying into Cleveland or if you are already staying in the city center.

Hours for the downtown Hertz Cleveland location were not confirmed at the time of publication, so contact the location directly or check your booking confirmation for the most current operating schedule before heading there. Bring all required documents, including your driver's license, passport, and a physical major credit card in the main driver's name.

To pick up your Hertz rental car in Cleveland, you must present the following physical documents at the counter:

• A valid, original driver's license in the main driver's name
• A physical major credit card with the driver's name printed on the card, used for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the Hertz Cleveland counter. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.

Digital documents are not accepted at the Hertz counter in Cleveland. All documents must be physical originals.

If you drive the Ohio Turnpike (I-76, I-80, or I-90) in your Hertz Cleveland rental, you will encounter a mixed toll system that accepts both E-ZPass transponders and cash or credit card at staffed plazas.

Typical 2026 toll rates for a passenger vehicle on the full east-west route are:

• US$19.00 with E-ZPass or US$27.75 cash/credit westbound (Pennsylvania to Indiana)
• US$16.00 with E-ZPass or US$23.50 cash/credit eastbound (Indiana to Pennsylvania)

Your Hertz Cleveland rental vehicle does not come with a personal E-ZPass account. At the counter, you can enroll in Hertz's toll program, which charges a daily fee (approximately US$4.95 per day, capped at around US$34.65 per rental) plus the actual tolls incurred. If you skip the program and drive through a cashless toll lane, Hertz will bill the toll plus an administrative processing fee to your card after the rental ends.

To avoid unexpected charges, decide at pickup whether to enroll in the toll program or pay manually at cash plazas. Ohio has no congestion charges or emissions zone fees.

Yes, Hertz does offer one-way rentals from Cleveland locations, including Cleveland Hopkins International Airport (19601 Maplewood Ave) and the downtown Cleveland location at 1701 East 12th Street.

A one-way or drop-off fee may apply when you return the Hertz vehicle to a different location than where you picked it up. The fee is route-specific and varies based on the destination city, distance, season, and vehicle class. This fee is not included in your prepaid rate and is listed under the "To pay at destination" section during the booking process.

To confirm whether a drop-off fee applies to your specific Cleveland route:

• Check the rate details page during checkout before completing your booking
• Review your booking confirmation for any "Drop-Off Fee" line item
• At the Hertz counter in Cleveland, verify the fee matches what your confirmation shows

Cross-border one-way rentals, such as from Cleveland to Canada, may be restricted or carry higher fees depending on Hertz policy. Always confirm cross-border permissions on your rental agreement.

When you pick up your Hertz rental in Cleveland, a temporary authorization hold will be placed on your credit card as a security deposit. For standard vehicles at U.S. locations, the typical hold is approximately US$300 to US$400, though the exact amount can vary based on the vehicle class, rental duration, and the specific Hertz Cleveland location.

Important points to keep in mind:

• The hold is not a charge; it temporarily reduces your available credit until released after you return the vehicle
• Only a physical major credit card in the main driver's name with the driver's name printed on the card is accepted; debit cards and prepaid cards are not accepted for the deposit
• After returning the Hertz vehicle in Cleveland, your bank controls when the hold is released, which can take up to 15 business days
• Bring a backup credit card in case your primary card is declined

Notify your bank of your travel plans before arriving in Cleveland to prevent the authorization from being flagged as a suspicious transaction.

Yes, Hertz charges an additional driver fee in Cleveland when the extra driver is not included in your rate. The standard Hertz fee for an additional driver in the United States is US$13.50 per rental day plus applicable taxes, with a maximum cap of US$189 plus taxes for the rental period.

To add a driver to your Hertz Cleveland rental:

• The additional driver must be present at the Hertz counter at pickup in Cleveland
• They must present a valid driver's license and any required IDP
• Both the main driver and the additional driver must sign the rental agreement
• Only drivers listed on the agreement are covered by protections such as CDW/LDW

Check your booking confirmation before arriving at the Hertz counter in Cleveland. Some rates include one additional driver at no extra cost, in which case the confirmation will explicitly state "Additional driver free of charge." If it is not listed as included, Budget for the daily fee at pickup.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Hertz rental in Cleveland.

This is especially useful if you plan to drive the Ohio Turnpike (I-76, I-80, or I-90) near Cleveland, where tolls for a full east-west crossing can reach US$27.75 per trip for cash/credit payments. The cashback does not replace paying tolls; you still pay them normally and then submit a claim afterward.

To claim your Tolls Cashback after returning your Hertz vehicle in Cleveland:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals booking confirmation, the Hertz rental agreement signed at the Cleveland counter, and a toll receipt or statement showing charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Yes, downtown Cleveland has permanent one-way street conversions that took effect in June 2025 and can catch unfamiliar drivers off guard, especially near the Gateway District where the Hertz downtown location at 1701 East 12th Street is situated.

Key changes to know before driving your Hertz rental in Cleveland:

• Huron Road is now permanently eastbound only between Ontario Street and East 9th Street
• Prospect Avenue is now permanently westbound only over the same stretch
• These two streets form a one-way loop with Ontario Street, which can trap drivers who expect two-way flow
• Lane widths have been reduced and protected two-way bike lanes have been added, narrowing the travel lanes further

These changes were part of Cleveland's Cleveland Moves plan and are no longer temporary game-day restrictions. They are fixed, year-round. If your navigation app has not been updated, it may still show these streets as two-way. Use a current map and allow extra time when navigating the Gateway District in your Hertz Cleveland rental, particularly on event days near Progressive Field and Rocket Mortgage FieldHouse when pedestrian and cyclist activity increases significantly.

Your Hertz rental in Cleveland follows a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for fuel with your Hertz Cleveland rental:

• At pickup, confirm the fuel gauge reads full and that the starting level is recorded on the Hertz rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the Hertz return location in Cleveland before dropping off the vehicle
• Keep your final fuel receipt showing the date, time, and station address

If you return the Hertz vehicle in Cleveland with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee. For after-hours returns at the Cleveland location, leave the receipt in the drop envelope and keep a photo of the full gauge on your phone as documentation.

When picking up your Hertz rental in Cleveland, you will have the option to add or confirm insurance coverages at the counter. The two main protections to understand are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero excess. CDW/LDW does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Hertz rental in Cleveland. Some U.S. states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your booking.

These two coverages are separate and complement each other. CDW/LDW protects the Hertz vehicle; LIS/ALI/SLI protects third parties. Only drivers listed on the Hertz rental agreement in Cleveland are covered. Review your booking confirmation to see which protections are already included in your rate before arriving at the counter.

Yes, the minimum age to rent a Hertz car in Cleveland without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged an additional daily underage fee at the Hertz counter in Cleveland.

Key age rules to know for your Hertz Cleveland rental:

• Drivers 25 and older: no age surcharge applies
• Drivers 21 to 24: a young-renter surcharge applies daily at the Hertz counter; certain vehicle classes such as full-size SUVs, luxury, premium, and minivans are typically restricted to drivers 25 and older
• Drivers under 21: generally not eligible to rent at Hertz in Cleveland (Ohio is not New York or Michigan, which have special state-law exceptions for 18 to 20 year olds)

If you are 21 to 24 and from Latin America or the Caribbean, check your booking confirmation to see if an underage fee waiver applies through Avis or Budget. This exception does not apply to Hertz Cleveland rentals. A valid driver's license and a physical major credit card in the main driver's name are required regardless of age.

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can be useful if you experience a medical emergency or other covered incident during your Hertz rental in Cleveland, for example on the Ohio Turnpike or while driving through the Innerbelt freeway system.

Coverage typically includes:

• Medical assistance for up to 5 passengers (non-pre-existing conditions and accidents)
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

Important: this benefit does not apply to U.S. or Canadian residents. It is designed for travelers visiting Cleveland from outside North America.

If you need assistance during your Hertz rental in Cleveland, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This coverage does not replace CDW/LDW for vehicle damage or LIS/ALI/SLI for third-party liability.