Car Rental in Phoenix

Hola Car Rentals is the only premium partner of the top car rental brands operating in Phoenix, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip in Phoenix.

No. With Hola Car Rentals, all costs and charges for your booking at Phoenix Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Phoenix Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

All rental car companies serving Phoenix Sky Harbor International Airport (PHX) operate from the Rental Car Center (RCC), a separate facility located at 1805 E Sky Harbor Circle South. You cannot walk there from the terminals.

After collecting your luggage, follow the overhead signs for the PHX Sky Train. The train is free, runs 24 hours a day, 7 days a week, and departs every 3 to 5 minutes. The ride takes approximately 5 minutes from Terminal 3 and 8 to 10 minutes from Terminal 4.

Once you exit at the Rental Car Center station, look for the counter logo that matches the brand shown in your booking confirmation. Partners available at the Phoenix RCC include Avis, Budget, Hertz, Alamo, Enterprise, National, Dollar, Thrifty, and Payless.

Plan for 15 to 30 minutes total from baggage claim to reaching your counter, and allow extra time during peak travel periods when counter lines may be longer.

No, Arizona has no toll roads, so you will not encounter any toll charges while driving in or around Phoenix.

Unlike other U.S. destinations such as Florida, Texas, or California, there are no cashless toll lanes, toll plazas, or electronic toll systems operating anywhere in Arizona. You do not need a transponder, and you will not be billed for tolls by your rental company for any routes driven within the state.

Some rental companies offer optional e-Toll enrollment programs at the Phoenix counter, but these are unnecessary for driving in Arizona. You can safely decline them without any risk of toll violations or fees.

If your Phoenix trip includes a drive into neighboring states such as California, toll roads may apply there. In that case, the Tolls Cashback benefit included with your booking allows you to claim up to 5% of your total booking value back for any tolls paid during your rental period.

To pick up your rental car in Phoenix, you must bring the following physical documents:

• A valid, original driver's license in the main driver's name
• A major credit card with the driver's name printed on the card, for the security deposit hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside the U.S.)

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For other non-English licenses, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.

All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the Phoenix rental counter. Debit and prepaid cards are not accepted for the security deposit hold.

Yes, all bookings include the Tolls Cashback benefit, which can be useful if your Phoenix rental takes you into states or regions where toll roads exist.

Since Arizona itself has no toll roads, you will not pay any tolls while driving within Phoenix or anywhere in the state. However, if you drive into neighboring states such as California, where toll roads are common, you can claim back up to 5% of your total booking value for tolls paid during the rental period.

To claim your cashback after returning the vehicle in Phoenix:

• Email [email protected] within 30 days of vehicle return
• Include your Hola Car Rentals reservation confirmation
• Attach a copy of the rental agreement signed at pick-up
• Provide a receipt or statement showing the toll charges paid

Refunds are issued to the original payment method used for your reservation and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

In Phoenix, the minimum age to rent a car without additional surcharges is 25. Drivers aged 21 to 24 can rent but will be subject to a daily young-renter surcharge, and most vehicle classes are restricted to renters aged 25 and older.

Vehicle classes typically restricted to drivers under 25 include full-size sedans, SUVs, minivans, vans, convertibles, luxury, and premium categories. Drivers aged 21 to 24 are generally limited to economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV categories.

Typical young-renter surcharge amounts at Phoenix counters vary by partner:

• Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
• Hertz, Dollar, and Thrifty: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

Drivers from Latin America and the Caribbean aged 21 to 24 may qualify for a young-renter fee waiver on eligible Avis and Budget rates booked through Hola Car Rentals. Check your booking confirmation to see if this waiver applies to your Phoenix reservation.

Yes, drivers aged 21 to 24 are subject to a young-renter surcharge at Phoenix Airport, in addition to restrictions on which vehicle classes they may rent.

In Arizona, the standard minimum age to rent without a surcharge is 25. Drivers aged 21 to 24 can rent but will pay a daily underage fee that varies by rental company:

• Avis and Budget: approximately US$13 per rental day, capped at US$65 per rental.
• Hertz, Dollar, and Thrifty: approximately US$13.50 per rental day, capped at US$189 per rental.
• Alamo, National, and Enterprise: approximately US$15 per day.

Vehicle class restrictions also apply. Most brands at Phoenix Airport limit drivers under 25 to economy, compact, standard sedan, and compact or medium SUV categories. Premium, luxury, full-size SUV, minivan, and convertible classes typically require the driver to be at least 25.

Drivers from Latin America or the Caribbean renting through Avis or Budget may qualify for a young-renter fee waiver on eligible rates. Check your booking confirmation to see if this waiver is included.

Rentals picked up at Phoenix Airport follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel fees, follow these steps:

• At pickup, confirm the fuel level with the agent and ensure the starting level is recorded on your rental agreement. Take a photo of the dashboard showing the gauge.
• During your rental, use the correct fuel type as shown in the vehicle documentation.
• Before returning to the Rental Car Center at 1805 E Sky Harbor Circle South, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level at Phoenix Airport, the rental company may charge you for the fuel shortfall at their own refueling rate, which is typically higher than retail pump prices, plus an administrative service fee. Refueling near the Phoenix Airport return location before dropping off the vehicle is the most cost-effective approach.

Phoenix has several complex multi-level freeway interchanges that can be confusing for drivers unfamiliar with the area. Local traffic reports use specific nicknames for these interchanges, and knowing them helps you navigate confidently in your rental car.

• The Stack: where I-10 and I-17 meet west of downtown near 19th Avenue and McDowell Road. This symmetrical four-level interchange handles approximately 407,000 vehicles per day and is the busiest in the Phoenix area.
• Mini Stack: where I-10, SR-51, and Loop 202 converge south of McDowell Road. The tight ramps connecting I-10 East to SR-51 North require attention at merging speed.
• The Split: near downtown Phoenix where I-17 ends and routes shift between the Maricopa and Black Canyon Freeways.
• Broadway Curve and Durango Curve: sharp 90-degree bends on I-10 and US-60 in the Tempe and Phoenix border area.

Phoenix radio and navigation apps reference these nicknames regularly. If you are renting a car in Phoenix without a GPS add-on, downloading an offline map before arrival is a practical precaution for navigating these interchanges confidently.

Yes, most bookings include travel assistance through Terrawind Global Protection, which provides support in the event of an emergency during your Phoenix rental, including situations that arise on the city's busy freeway network.

The travel assistance benefit typically covers:

• Medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This benefit is designed for travelers renting abroad and is available to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.

If you experience an emergency while driving in Phoenix, contact the assistance line first before incurring expenses, as some reimbursements require prior authorization:

• Phone (24/7, toll-free): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Note that travel assistance does not cover damage to the rental vehicle itself; that is handled by CDW/LDW coverage.

Yes, you can add an additional driver to your Phoenix rental car, either as an included benefit or for a daily fee paid at the counter, depending on your rate.

Check your booking confirmation for the line "Additional driver free of charge." If it appears, the first additional driver is included at no extra cost. If it does not appear, the following fees apply at the Phoenix counter:

• Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
• Hertz, Dollar, and Thrifty: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

The additional driver must be present at the Phoenix pick-up counter with a valid driver's license and, if required, an International Driving Permit. Both the main driver and the additional driver must sign the rental agreement. Anyone who drives the vehicle without being listed on the agreement is not covered by the rental protections.

For Avis, Budget, and Payless rentals in Phoenix, additional drivers must generally be at least 25 years old at the time of pick-up.

Rental cars in Phoenix follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pick-up at the Phoenix Rental Car Center, check the fuel gauge with the agent and confirm the starting level is recorded on your rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving.

When returning your vehicle to the Phoenix RCC, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, the rental company may charge:

• A fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices
• A refueling service or administrative fee

For after-hours returns at the Phoenix RCC, leave your fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as documentation. The vehicle is checked the next business day, and you remain responsible until then.

Yes, one-way rentals are possible from Phoenix, but a drop-off fee may apply depending on your return location, the rental company, and the vehicle class.

Common patterns for one-way rentals originating in Phoenix:

• Phoenix airport to a downtown Phoenix location: often no drop-off fee
• Phoenix to another Arizona city: a drop-off fee typically applies and varies by distance and vehicle class
• Phoenix to a different state: a drop-off fee usually applies and can be significant for long-distance routes
• Cross-border returns (for example, Phoenix to Mexico): often restricted or subject to special authorization

The drop-off fee is shown during the booking process under the "To pay at destination" section and will also appear on your booking confirmation. This fee cannot be prepaid and is paid directly at the Phoenix counter or return location.

If you change your return location after booking, the rental may be repriced and the drop-off fee recalculated. Always confirm the fee shown on your confirmation matches what the counter presents at pick-up in Phoenix.

The Phoenix Rental Car Center (RCC) is open 24 hours a day, 7 days a week, and most rental company counters operate around the clock. However, if you return your vehicle outside of staffed hours, you can use the after-hours key drop process.

To return your Phoenix rental after hours:

• Drive to the return area of the RCC following posted signs for your rental brand
• Park the vehicle in the designated return bay
• Note the vehicle's mileage and fuel level and take a photo of the dashboard
• Place the keys in the key drop box located in your brand's return area
• Keep your fuel receipt and any paperwork as documentation

After an after-hours drop in Phoenix, the vehicle is inspected the next business day. You remain responsible for the vehicle until the rental company formally checks it in. Any fuel shortfall, damage, or other issues noted at inspection may result in charges to your card on file.

To return to the terminals from the Phoenix RCC, take the PHX Sky Train from the top-level walkway of the RCC back to Terminal 3 or Terminal 4. The train runs 24/7 and is free of charge.