Dollar Car Rental
in Phoenix

Hola Car Rentals is the only premium partner of the top car rental brands operating in Phoenix, including Dollar, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Dollar rental experience and peace of mind throughout your trip in Phoenix.

No. With Hola Car Rentals, all costs and charges for your Dollar booking in Phoenix are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Dollar counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Dollar counter in Phoenix charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Dollar to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Your Dollar rental car in Phoenix is not located inside the terminal. All rental companies at Phoenix Sky Harbor (PHX) operate from the Rental Car Center, a separate facility reached via the free PHX Sky Train.

• After collecting your baggage, follow overhead signs for "Ground Transportation" and then "PHX Sky Train"
• Take the elevator or escalator to the Sky Train platform and board toward the Rental Car Center
• Trains run 24 hours a day, every 3 to 5 minutes
• Ride time is approximately 5 minutes from Terminal 3 and 8 to 10 minutes from Terminal 4
• Exit at the Rental Car Center station and look for the Dollar counter inside the building
• Complete your paperwork, then follow posted signs to your assigned vehicle area in the parking garage

The Dollar counter at the Phoenix Rental Car Center operates 24 hours a day, seven days a week. Plan for 15 to 30 minutes total from baggage claim to driving away, and allow extra time during peak travel periods.

No, Arizona has no toll roads, so driving your Dollar rental car anywhere in the Phoenix metro area will not generate any toll charges.

Unlike states such as Florida, Texas, or California, Arizona does not operate any cashless toll lanes, toll bridges, or toll highways. You will not need a transponder, and no toll-related fees will be added to your Dollar rental agreement for travel within Phoenix or anywhere else in Arizona.

If your trip takes you beyond Arizona into neighboring states, toll roads may apply in those regions. In that case, the Tolls Cashback benefit included with your booking lets you claim up to 5% of your total booking value back for any tolls paid during your rental. Submit your claim to [email protected] within 30 days of returning the vehicle, along with your rental agreement and toll receipts.

To collect your Dollar rental car in Phoenix, you must present the following at the counter:

• A valid driver's license, physical and unexpired, covering the full rental period
• A physical major credit card printed with the main driver's name (digital wallets and virtual cards are not accepted)
• A valid passport if you hold a license issued outside the United States

If your driver's license is not written in English or uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP) as a certified translation. The IDP is a translation document only and cannot be used without your original license.

At the Dollar counter in Phoenix, a security hold will be placed on your credit card in addition to the estimated rental charges. Debit cards and prepaid cards are not accepted for this hold. Bring a backup credit card in your own name in case your primary card is declined.

All documents must be physical originals. Digital copies shown on a phone or tablet will not be accepted.

Renting a Dollar car at Phoenix Sky Harbor (PHX) means your base rate will be increased by several mandatory airport-related fees that are set by the airport and local authorities, not by Dollar or Hola Car Rentals.

Common surcharges added to Dollar rentals at the Phoenix Rental Car Center include:

• Concession Recovery Fee charged by the airport for operating on airport property
• Customer Facility Charge (CFC) of approximately US$42 per contract, covering the Rental Car Center facility
• Stadium Tax of approximately US$9.48
• Vehicle License Fee
• City and state taxes

Together these fees typically add 25% to 30% or more on top of the base Dollar rate. Your booking confirmation will show which fees are included in your prepaid rate and which are due at the Phoenix counter. If a fee appears at the counter that was not disclosed on your confirmation, the No Extra Charges© guarantee may apply.

Dollar also has neighborhood locations in the Scottsdale area that avoid airport concession fees, though availability and shuttle logistics differ from the PHX Rental Car Center.

Yes, a physical major credit card in the main driver's name is required to rent a Dollar car in Phoenix.

At the Phoenix counter, Dollar will place a temporary authorization hold on your card in addition to the estimated rental charges. For most standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount depends on the vehicle class and rental duration.

• The card must be a major credit card (Visa, Mastercard, American Express, or similar) with the driver's name printed on it
• Debit cards and prepaid cards are not accepted for the security hold
• Digital wallets such as Apple Pay or Google Pay are not accepted at the counter
• The card must belong to the main driver, not a third party

The hold is released after you return the Dollar vehicle in Phoenix, but your bank controls how quickly the funds become available again, which can take up to 15 business days. Bring a backup credit card in your own name in case your primary card is declined.

No, an International Driving Permit (IDP) is not automatically required to rent a Dollar car in Phoenix, but it depends on your license.

If your foreign driver's license is written in English or uses the Latin (Roman) alphabet, you can generally rent without an IDP. However, if your license uses a non-Latin script such as Arabic, Chinese, Japanese, or Cyrillic, an IDP is required as a certified translation alongside your original license.

• The IDP is a translation document only and cannot replace your original license
• You must present both your valid foreign license and your IDP together at the Dollar counter in Phoenix
• You must also present a valid passport in the same name as your license
• Obtain your IDP in your home country before traveling, as it cannot be issued abroad

Arizona follows standard U.S. rental rules on this point. When in doubt, carrying an IDP is always the safer choice for any Dollar rental in Phoenix, as individual counter agents may request one even when it is not strictly mandatory.

Yes, Dollar charges a daily young driver surcharge for renters under 25 at Phoenix Sky Harbor, and the amount depends on your age.

• Drivers aged 21 to 24 are charged approximately US$22 per day as an underage surcharge
• Drivers under 21 may be charged approximately US$25.99 per day, subject to Dollar's minimum age policy at the Phoenix location

These fees are paid at the Dollar counter in Phoenix and are in addition to the base rental rate and any other applicable airport fees. The surcharge applies for every day of the rental period, so it can add up significantly on longer trips.

Vehicle class restrictions also apply to younger renters. Most premium, full-size, luxury, and specialty categories are limited to drivers aged 25 and over. Economy, compact, and intermediate vehicles are typically available to under-25 renters at the Phoenix Dollar location.

If you are aged 21 to 24 and hold a passport from Latin America or the Caribbean, certain Hola Car Rentals rates with Avis or Budget (not Dollar) may waive the underage fee. Check your booking confirmation for details specific to your reservation.

All Hola Car Rentals bookings, including Dollar rentals in Phoenix, include the Tolls Cashback benefit, which reimburses up to 5% of your total booking value for tolls paid during your rental.

Because Arizona has no toll roads, you will not pay any tolls driving your Dollar car within Phoenix or anywhere else in the state. However, if your trip takes you into neighboring states such as California or Nevada, where toll roads do exist, the Tolls Cashback benefit applies to those charges.

To claim your cashback after returning your Dollar vehicle in Phoenix:

• Email [email protected] within 30 days of returning the car
• Use the subject line: Tolls Cashback, followed by your Hola Car Rentals reservation number
• Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a toll receipt or statement showing the charges

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Yes, you can add an additional driver to your Dollar rental in Phoenix, but the driver must be present at the counter at the time of pickup.

• The additional driver must appear in person at the Dollar counter in Phoenix with a valid driver's license
• They must sign the rental agreement alongside the main driver
• If their license is not in English or uses a non-Latin alphabet, an IDP is also required

For Dollar rentals in Phoenix, the additional driver fee is approximately US$13.50 per rental day, with a maximum cap of US$189 per rental. This fee is paid at the counter and is subject to local taxes.

If your Hola Car Rentals booking confirmation explicitly states "Additional driver free of charge" or "Additional driver included," the fee is waived for the first extra driver. Always check your confirmation before arriving at the Phoenix Dollar counter.

Dollar Express Rewards members may also qualify for a waiver of the additional driver fee. Age restrictions apply: additional drivers must meet the same minimum age requirements as the main driver, and a young driver surcharge may apply if the additional driver is under 25.

Phoenix has a unique reversible center lane system on 7th Avenue and 7th Street, locally known as "The Sevens," that can surprise drivers unfamiliar with dynamic traffic management.

These center lanes change direction depending on the time of day, controlled by overhead signals above the road:

• During morning rush hours, the center lanes flow inbound toward downtown Phoenix
• During evening rush hours, the same lanes reverse to flow outbound away from downtown
• The direction is indicated by overhead signals, not by painted lane markings alone

For anyone driving a Dollar rental car in Phoenix for the first time, the key rule is to always check the overhead signals before entering a center lane on 7th Avenue or 7th Street. Entering a lane flowing against you is a serious hazard.

Beyond The Sevens, Phoenix uses a precise numbered grid street system centered at Central Avenue and Washington Street. Streets increase numerically as you move east, and avenues increase as you move west, making navigation straightforward once you understand the pattern. This grid is far more logical than the street layouts in many other U.S. cities, which helps Dollar rental drivers navigate Phoenix with confidence.

Yes, one-way rentals are possible with Dollar, but a drop-off fee will apply when you return the car to a different location from where you picked it up in Phoenix.

The drop-off fee varies depending on the route, the vehicle class, and availability at the time of booking. It is not a mileage or fuel charge but a separate repositioning fee set by Dollar.

• The fee is shown during the booking process under the "To pay at destination" section on the Hola Car Rentals checkout page
• It also appears on your booking confirmation, so review it before finalizing your reservation
• The fee is paid at the Dollar counter in Phoenix or at the return location, not online in advance

Cross-border one-way rentals, such as returning a Phoenix Dollar rental in Mexico, are generally restricted or require prior authorization. Always confirm cross-border permissions with Dollar before your trip, as driving outside permitted areas can void your coverage.

If a drop-off fee appears at the counter that was not disclosed on your Hola Car Rentals confirmation, the No Extra Charges© guarantee may apply. Keep all paperwork and contact support after completing the rental.

Dollar rentals in Phoenix follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At pickup, check the fuel gauge with the Dollar agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Phoenix Rental Car Center
• Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Dollar vehicle in Phoenix with less than a full tank, you may be charged for the fuel shortfall at Dollar's refueling rate, which is typically higher than the pump price, plus a refueling service fee.

There are no toll-related fuel considerations specific to Phoenix, since Arizona has no toll roads. The main thing to plan for is finding a gas station near the Phoenix Rental Car Center before returning your Dollar vehicle. Ask the Dollar agent at pickup to recommend the nearest station, or use a navigation app to locate one along your return route.

Yes, most Hola Car Rentals bookings, including Dollar rentals in Phoenix, include travel assistance coverage provided by Terrawind Global Protection at no extra cost.

This benefit is designed for situations that can arise while traveling, such as a medical emergency on a Phoenix highway, a flight cancellation on your way to pick up your Dollar vehicle, or baggage lost by the airline on arrival at Sky Harbor.

Core benefits typically include:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Dollar rental vehicle itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/SLI). Check your booking confirmation for the exact terms and coverage limits that apply to your Phoenix reservation.