Dollar Car Hire
in Phoenix

Hola Car Rentals is the only premium partner of the top car hire brands operating in Phoenix, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Phoenix.

No. With Hola Car Rentals, all costs and charges for your booking in Phoenix are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Phoenix charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Your Dollar hire car in Phoenix is not located inside the terminal. All hire companies at Phoenix Sky Harbour (PHX) operate from the Rental Car Centre, a separate facility reached via the free PHX Sky Train.

• After collecting your baggage, follow overhead signs for "Ground Transportation" and then "PHX Sky Train"
• Take the lift or escalator to the Sky Train platform and board towards the Rental Car Centre
• Trains run 24 hours a day, every 3 to 5 minutes
• Journey time is approximately 5 minutes from Terminal 3 and 8 to 10 minutes from Terminal 4
• Exit at the Rental Car Centre station and look for the Dollar counter inside the building
• Complete your paperwork, then follow posted signs to your allocated vehicle area in the car park

The Dollar counter at the Phoenix Rental Car Centre operates 24 hours a day, seven days a week. Allow 15 to 30 minutes from baggage reclaim to departure, and factor in extra time during busy periods.

No, Arizona has no toll roads, so driving your Dollar hire car anywhere in the Phoenix metropolitan area will not incur any toll charges.

Unlike states such as Florida, Texas, or California, Arizona does not operate cashless toll lanes, toll bridges, or toll motorways. You will not need a transponder, and no toll-related fees will be added to your Dollar hire agreement for travel within Phoenix or elsewhere in Arizona.

If your journey extends beyond Arizona into neighbouring states, toll roads may apply there. In such cases, the Tolls Cashback benefit included with your booking allows you to claim up to 5% of your total booking value back for any tolls paid during your hire. Submit your claim to [email protected] within 30 days of returning the vehicle, along with your hire agreement and toll receipts.

To collect your Dollar hire car in Phoenix, you must present the following at the counter:

• A valid driving licence, physical and unexpired, covering the entire hire period
• A physical major credit card printed with the main driver’s name (digital wallets and virtual cards are not accepted)
• A valid passport if your licence was issued outside the United States

If your driving licence is not in English or uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP) as a certified translation. The IDP is a translation document only and cannot be used without your original licence.

At the Dollar counter in Phoenix, a security authorisation hold will be placed on your credit card in addition to the estimated hire charges. Debit cards and prepaid cards are not accepted for this hold. Bring a backup credit card in your own name in case your primary card is declined.

All documents must be physical originals. Digital copies shown on a phone or tablet will not be accepted.

Hiring a Dollar vehicle at Phoenix Sky Harbour (PHX) means your basic rate will be increased by several mandatory airport-related fees set by the airport and local authorities, not by Dollar or Hola Car Rentals.

Common surcharges added to Dollar hires at the Phoenix Rental Car Centre include:

• Concession Recovery Fee charged by the airport for operating on airport property
• Customer Facility Charge (CFC) of approximately US$42 per contract, covering the Rental Car Centre facilities
• Stadium Tax of approximately US$9.48
• Vehicle Licence Fee
• City and state taxes

These fees typically add 25% to 30% or more on top of the basic Dollar rate. Your booking confirmation will specify which fees are included in your prepaid rate and which are payable at the Phoenix counter. If a fee appears at the counter that was not disclosed on your confirmation, the No Extra Charges© guarantee may apply.

Dollar also has neighbourhood locations in the Scottsdale area that avoid airport concession fees, though availability and shuttle arrangements differ from the PHX Rental Car Centre.

Yes, a physical major credit card in the main driver’s name is required to hire a Dollar vehicle in Phoenix.

At the Phoenix counter, Dollar will place a temporary authorisation hold on your card in addition to the estimated hire charges. For most standard vehicles in the United States, this hold is typically around US$300 to US$400, depending on the vehicle class and hire duration.

• The card must be a major credit card (Visa, Mastercard, American Express, or similar) with the driver’s name printed on it
• Debit cards and prepaid cards are not accepted for the security hold
• Digital wallets such as Apple Pay or Google Pay are not accepted at the counter
• The card must belong to the main driver, not a third party

The hold is released after you return the Dollar vehicle in Phoenix, but your bank controls how quickly the funds become available again, which can take up to 15 working days. Bring a backup credit card in your own name in case your primary card is declined.

No, an International Driving Permit (IDP) is not automatically required to hire a Dollar vehicle in Phoenix, but it depends on your licence.

If your foreign driving licence is in English or uses the Latin (Roman) alphabet, you can generally hire without an IDP. However, if your licence uses a non-Latin script such as Arabic, Chinese, Japanese, or Cyrillic, an IDP is required as a certified translation alongside your original licence.

• The IDP is a translation document only and cannot replace your original licence
• You must present both your valid foreign licence and your IDP together at the Dollar counter in Phoenix
• You must also present a valid passport in the same name as your licence
• Obtain your IDP in your home country before travelling, as it cannot be issued abroad

Arizona follows standard U.S. hire rules on this point. When in doubt, carrying an IDP is always the safer option for any Dollar hire in Phoenix, as individual counter staff may request one even when it is not strictly mandatory.

Yes, Dollar charges a daily young driver surcharge for drivers under 25 at Phoenix Sky Harbour, and the amount depends on your age.

• Drivers aged 21 to 24 are charged approximately US$22 per day as an underage surcharge
• Drivers under 21 may be charged approximately US$25.99 per day, subject to Dollar's minimum age policy at the Phoenix location

These fees are payable at the Dollar counter in Phoenix and are in addition to the basic hire rate and any other applicable airport fees. The surcharge applies for each day of the hire, so it can add up significantly over longer periods.

Vehicle class restrictions also apply to younger drivers. Most premium, full-size, luxury, and speciality categories are limited to drivers aged 25 and over. Economy, compact, and intermediate vehicles are usually available to under-25 renters at the Phoenix Dollar branch.

If you are aged 21 to 24 and hold a passport from Latin America or the Caribbean, certain Hola Car Rentals rates with Avis or Budget (not Dollar) may waive the underage fee. Check your booking confirmation for specific details.

All Hola Car Rentals bookings, including Dollar hires in Phoenix, include the Tolls Cashback benefit, which reimburses up to 5% of your total booking value for tolls paid during your hire.

Since Arizona has no toll roads, you will not pay any tolls driving your Dollar vehicle within Phoenix or elsewhere in the state. However, if your journey takes you into neighbouring states such as California or Nevada, where toll roads exist, the Tolls Cashback benefit applies to those charges.

To claim your cashback after returning your Dollar vehicle in Phoenix:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback, followed by your Hola Car Rentals reservation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or statement showing the charges

The refund is issued to the same payment method used for your booking and generally processes within 7 to 10 working days after approval. Late submissions after 30 days are not accepted.

Yes, you can add an extra driver to your Dollar hire in Phoenix, but the driver must be present at the counter at the time of collection.

• The additional driver must appear in person at the Dollar counter in Phoenix with a valid driving licence
• They must sign the hire agreement alongside the main driver
• If their licence is not in English or uses a non-Latin alphabet, an IDP is also required

For Dollar hires in Phoenix, the extra driver fee is approximately US$13.50 per hire day, with a maximum of US$189 per hire. This fee is payable at the counter and is subject to local taxes.

If your Hola Car Rentals booking confirmation explicitly states "Additional driver free of charge" or "Additional driver included," the fee is waived for the first extra driver. Always check your confirmation before arriving at the Phoenix Dollar counter.

Dollar Express Rewards members may also qualify for a waiver of the extra driver fee. Age restrictions apply: additional drivers must meet the same minimum age requirements as the main driver, and a young driver surcharge may apply if the additional driver is under 25.

Phoenix has a distinctive reversible central lane system on 7th Avenue and 7th Street, known locally as "The Sevens," which can surprise drivers unfamiliar with dynamic traffic management.

These central lanes change direction depending on the time of day, controlled by overhead signals above the road:

• During morning rush hours, the central lanes flow inbound towards downtown Phoenix
• During evening rush hours, the same lanes reverse to flow outbound away from downtown
• The direction is indicated by overhead signals, not by painted lane markings alone

For anyone driving a Dollar hire vehicle in Phoenix for the first time, the key rule is to always check the overhead signals before entering a central lane on 7th Avenue or 7th Street. Entering a lane flowing against your direction is a serious hazard.

Beyond The Sevens, Phoenix uses a precise numbered grid street system centred at Central Avenue and Washington Street. Streets increase numerically as you go east, and avenues increase as you go west, making navigation straightforward once you understand the pattern. This grid system is far more logical than many other U.S. cities, helping Dollar hire drivers navigate Phoenix confidently.

Yes, one-way hires are available with Dollar, but a drop-off fee will apply when returning the vehicle to a different location from where you collected it in Phoenix.

The drop-off fee varies depending on the route, vehicle class, and availability at the time of booking. It is not a mileage or fuel charge but a repositioning fee set by Dollar.

• The fee is shown during the booking process under the "To pay at destination" section on the Hola Car Rentals checkout page
• It also appears on your booking confirmation, so review it before finalising your reservation
• The fee is payable at the Dollar counter in Phoenix or at the return location, not online in advance

Cross-border one-way hires, such as returning a Phoenix Dollar hire in Mexico, are generally restricted or require prior authorisation. Always confirm cross-border permissions with Dollar before your trip, as driving outside permitted areas can invalidate your cover.

If a drop-off fee appears at the counter that was not disclosed on your Hola Car Rentals confirmation, the No Extra Charges© guarantee may apply. Keep all paperwork and contact support after completing the hire.

Dollar hires in Phoenix follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At collection, check the fuel gauge with the Dollar agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Phoenix Rental Car Centre
• Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Dollar vehicle in Phoenix with less than a full tank, you may be charged for the fuel shortfall at Dollar's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

There are no toll-related fuel considerations specific to Phoenix, as Arizona has no toll roads. The main consideration is to find a petrol station near the Phoenix Rental Car Centre before returning your Dollar vehicle. Ask the Dollar agent at collection to recommend the nearest station, or use a navigation app to locate one along your return route.

Yes, most Hola Car Rentals bookings, including Dollar hires in Phoenix, include travel assistance coverage provided by Terrawind Global Protection at no extra cost.

This benefit is designed for situations that can arise while travelling, such as a medical emergency on a Phoenix motorway, a flight cancellation en route to pick up your Dollar vehicle, or baggage lost by the airline on arrival at Sky Harbour.

Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road traffic accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To contact assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Dollar vehicle itself (covered by CDW/LDW) or liability to third parties (covered by LIS/SLI). Check your booking confirmation for the exact terms and coverage limits applicable to your Phoenix hire.