Avis Car Rental
in Quebec

Hola Car Rentals is a premium partner of the leading car rental companies in Quebec, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique Avis rental experience with complete protection and peace of mind during your trip in Quebec.

No. With Hola Car Rentals, all costs and charges for your Avis booking in Quebec are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Quebec charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Avis counter at Quebec City Jean Lesage International Airport (YQB) is located at 507 Rue Principale, Suite 121. When you arrive, follow airport signs for Arrivals or Baggage Claim to reach the baggage claim area entrance, where the Avis desk is situated. Rental cars are parked just outside the baggage claim area.

Avis also operates a shuttle service from YQB for customers who need it. If you are arriving on a late flight, note that the Avis counter at Quebec City airport is open until midnight Monday through Friday and until 11:00 PM on Sundays, with Saturday hours running from 9:00 AM to 8:00 PM. A 24-hour key drop is available for after-hours returns.

The Avis counter at Quebec City Jean Lesage International Airport (YQB) operates on the following schedule:

• Monday to Friday: 8:00 AM to midnight
• Sunday: 8:00 AM to 11:00 PM
• Saturday: 9:00 AM to 8:00 PM

A 24-hour key drop is available at the Quebec City airport location, so you can return your Avis vehicle outside staffed hours without waiting for the counter to open.

If your flight is delayed by less than 24 hours from your original pickup time, Avis will hold your Quebec reservation. For delays beyond 24 hours, contact your booking provider as soon as possible to avoid losing your reservation.

Yes, Avis operates multiple downtown and off-airport locations across Quebec, in addition to its airport counters.

In Quebec City, Avis has four non-airport locations:

• Quebec Hilton Hotel (Lobby), 1100 Blvd Rene Levesque Est, open Monday to Friday 8:00 AM to 5:00 PM and Sunday 8:00 AM to noon
• Sillery QC, 1284 Blvd Laurier, open Monday to Friday 7:00 AM to 5:00 PM
• Quebec City Blvd Hamel, 1110 Blvd Wilfrid-Hamel, open Monday to Friday 7:30 AM to 4:30 PM
• Hamel Off APO, 7115 Blvd Wilfrid Hamel, open Monday to Friday 7:00 AM to 5:00 PM, Saturday 8:00 AM to noon, and Sunday noon to 5:00 PM

In Montreal, Avis serves Trudeau International Airport (YUL) as well as numerous city locations including Complexe Desjardins, Hotel 10, the CN Train Station downtown, Plateau Mont Royal, Saint Laurent, and several other neighborhoods. Choosing a downtown Quebec location can sometimes offer different pricing compared to airport counters, so it is worth comparing rates when booking.

Quebec toll roads operate as fully cashless systems, meaning you cannot pay with cash at a toll booth. All tolls must be settled electronically.

When you pick up your Avis rental in Quebec, you are automatically enrolled in the Avis e-Toll service program. Under this program:

• A flat service fee of CAUS$ 17.00 plus GST/HST applies per rental period
• Actual toll charges and any video tolls are billed at the maximum prevailing rates set by the toll authority
• Charges may take 4 to 8 weeks after your rental to appear on your billing account or credit card

If you prefer not to use the Avis e-Toll program, be aware that driving on a cashless toll road in Quebec without an enrolled transponder may still result in charges and administrative fees billed to your credit card after the rental ends, based on plate-based billing.

Keep your rental agreement and any toll invoices you receive, as these documents are needed if you wish to claim a Tolls Cashback refund after your Quebec trip.

To collect your Avis rental in Quebec, you must present the following physical documents at the counter:

• Your original, unexpired driver's license in the main driver's name
• A major credit card with the driver's name printed on the physical card, for the security deposit hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

Digital copies of documents are not accepted. All documents must be physical originals.

Regarding your driver's license: visitors to Quebec can generally drive on a valid foreign license. However, if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.

Provincial law in Quebec requires every rental vehicle to carry third-party liability coverage, which is included by default when you rent through Avis in Canada.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Avis rental in Quebec.

Since Quebec toll roads are fully cashless, toll charges are typically billed through the Avis e-Toll program or via plate-based billing after your rental ends. Once you have your toll invoice or statement, you can submit a claim.

To claim your Tolls Cashback after your Quebec rental:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals booking confirmation, the signed Avis rental agreement, and a receipt or statement showing the toll charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for the booking

Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your Avis toll invoice as soon as it arrives, even if it comes weeks after your Quebec trip.

When you pick up your Avis rental in Quebec, the counter will place a temporary authorization hold on your credit card. For standard vehicles rented in Canada, this hold is typically in the range of CAUS$ 300 to CAUS$ 500, though some Quebec locations may require a minimum authorization of approximately CAUS$ 750. Premium or specialty vehicle classes can carry higher holds.

Important points to keep in mind:

• The hold is a temporary authorization, not a charge. It reduces your available credit until your bank releases it after the rental ends.
• You must present a physical, major credit card with the driver's name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
• Your bank controls how quickly the hold is released after return. This can take up to 15 business days.
• Bring a backup credit card in your name in case your primary card is declined.

Even if you prepaid your Avis Quebec booking online, you are still required to present a physical credit card at the counter for the security hold.

Yes, after-hours returns are available at several Avis locations in Quebec City.

At Quebec City Jean Lesage International Airport (YQB), a 24-hour key drop is available. To return your Avis vehicle after the counter closes:

• Drive to the return area at 507 Rue Principale, Suite 121, following rental car signs. The return area is in the same zone as pickup.
• Park and lock the vehicle.
• Place your completed rental contract and keys in the key drop box.
• Take all personal belongings with you.

The Quebec Hilton Hotel location also offers a 24-hour key drop. At that location, the Avis counter is in the Quebec City Convention Center lobby on Level 3, and vehicles are parked in the underground garage. Park the car, lock it, and use the key drop box with your completed contract.

Note that when you use an after-hours drop, the rental agreement technically remains open until a staff member checks in the vehicle during business hours. Take photos of the car's condition and fuel gauge before leaving, and keep your final fuel receipt as documentation.

Yes, third-party liability coverage is included by default when you rent an Avis vehicle in Quebec. Under Canadian provincial law, every rental vehicle must carry third-party liability insurance, so this statutory coverage follows the car automatically.

This means you are protected against bodily injury and property damage you may cause to other people while driving your Avis rental in Quebec. However, the statutory minimum may not be sufficient for all situations. You can purchase supplemental liability coverage (LIS/ALI/SLI) to increase your protection limits if you prefer higher coverage.

Keep in mind what third-party liability does not cover:

• Damage to the Avis rental vehicle itself, which requires CDW/LDW
• Your own personal injuries, which require Personal Accident Insurance (PAI)
• Your personal belongings, which require Personal Effects Coverage (PEC)

Review your booking confirmation to confirm exactly which coverages are included in your Quebec rate and whether any optional add-ons are right for your trip.

Avis rentals in Quebec follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel fees on your Quebec rental:

• Check the fuel gauge with the Avis agent at pickup and confirm the starting level is recorded on the rental agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge when you collect the car.
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.
• For after-hours drops at Quebec City airport or the Hilton location, leave the receipt in the key drop envelope and keep a photo of the full gauge.

If you return the Avis vehicle in Quebec below the recorded starting level, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. Returning the car full is always the most cost-effective option.

Yes, you can add an additional driver to your Avis rental in Quebec, either as part of your rate or for a fee paid at the counter.

When the additional driver fee is not included in your rate, Avis charges CAUS$ 13 per rental day plus taxes, with a maximum cap of CAUS$ 65 plus taxes for the rental period.

Requirements for adding a driver to your Avis Quebec rental:

• The additional driver must be present at the Quebec pickup counter to show a valid driver's license and sign the rental agreement.
• For Avis in Quebec, the additional driver must be at least 25 years old at the time of pickup.
• If the additional driver's license uses a non-Latin alphabet, they will also need an International Driving Permit.
• Both the main driver and the additional driver must sign the rental agreement.

Only drivers named on the Avis rental agreement are covered by protections such as CDW/LDW and liability insurance. If someone drives the Quebec rental vehicle without being listed on the contract, coverage may be void and additional charges could apply.

Yes, one-way rentals are available with Avis in Quebec, but a drop-off fee may apply depending on your route.

Common patterns for Quebec one-way rentals:

• Picking up at Quebec City airport (YQB) and returning to a Montreal location, or vice versa, typically incurs a one-way drop-off fee since these are different cities.
• Picking up and returning within the same city, such as between the Quebec City airport and a downtown Quebec City Avis location, often does not carry a drop-off fee.
• Cross-border one-ways, such as Quebec to a U.S. location, may be restricted or carry higher fees depending on Avis policy.

The drop-off fee for your specific Quebec route will be shown during the booking process under the section listing charges due at the destination. This fee cannot be prepaid and is paid directly to Avis at pickup.

If you need to change your return location after booking, be aware that modifications may reprice your rental and recalculate the drop-off fee. Always confirm the updated terms before finalizing any change.

Travel assistance coverage is included with most bookings, but there is an important eligibility rule: this benefit does not apply to Canadian or U.S. residents. If you are visiting Quebec from outside North America and renting an Avis vehicle, you are likely eligible for this coverage.

For eligible renters driving an Avis rental in Quebec, the travel assistance provided through Terrawind Global Protection typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you experience an emergency during your Quebec rental, such as a medical situation or an accident on a highway outside the city, contact the assistance line 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your booking confirmation number ready when you call. Check your Avis Quebec booking confirmation for the exact coverage terms and limits that apply to your reservation.