Avis Car Rental
in CBX

Hola Car Rentals is the only premium partner of the top car rental brands operating at CBX, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip at CBX.

No. With Hola Car Rentals, all costs and charges for your Avis booking at CBX are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter at CBX charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Avis counter at CBX is inside the Arrival Terminal at 2745 Otay Pacific Dr, Suite 6, San Diego, CA 92154. After crossing the pedestrian skywalk bridge from Tijuana International Airport (TIJ) to the U.S. side, you arrive directly in the CBX Arrival Terminal. The Avis counter is a short walk inside that same building, so no shuttle or separate rental car center is needed.

Once you have your documents and keys from the Avis counter, the rental vehicles are parked directly outside the Arrival Terminal. The entire process from crossing the bridge to driving away typically takes 10 to 20 minutes if you have a pre-booked reservation and there are no queues.

Avis Preferred members can identify themselves at the CBX counter for faster service with preprinted documents and keys ready.

The Avis counter at CBX is open Monday through Sunday, 06:00 AM to 12:00 AM (midnight). There are no after-hours pickup options once the counter closes at midnight.

If you are arriving late and your flight or crossing is delayed, keep in mind that Avis at CBX will hold your reservation for up to 24 hours from the original pickup time. If your delay exceeds 24 hours, contact support as soon as possible, since the booking may be forfeited without a refund after that window.

Plan your CBX crossing and Avis pickup to fall within the 06:00 AM to midnight operating window to avoid any complications with your reservation.

To collect your Avis rental at CBX, you must present the following physical documents at the counter:

• A valid, original driver's license in the main driver's name
• A major credit card with the driver's name printed on the physical card, for the security deposit hold
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or travel tickets (required for international visitors)

If your driver's license uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) alongside your original license. The IDP is a translation only and is not valid without the original license.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Avis CBX counter. Avis Preferred members can identify themselves for expedited service with preprinted documents and keys.

California uses the FasTrak electronic toll system on all toll roads, bridges, and express lanes. When you pick up your Avis rental at CBX, the vehicle already includes an electronic toll device or plate-based billing system, since virtually no cash toll booths remain in California.

At the Avis CBX counter you have two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per day, covering all toll usage during your rental
• Pay per use: you are charged the actual toll amounts plus daily or administrative processing fees, billed to your card after the rental ends, sometimes weeks later

If you plan to drive on Southern California toll roads such as the Orange County Toll Roads (SR-73, SR-133, SR-241, SR-261) or Los Angeles express lanes (I-10, I-110), having a toll program active avoids penalty rates. Most highways in the San Diego area near CBX have very limited toll exposure, but routes heading north toward Los Angeles or Orange County will encounter tolls.

You may also opt out at the Avis CBX counter and pay tolls directly through the toll agency's website, or use your own compatible transponder after asking the agent to deactivate the vehicle's default device.

The Avis counter at CBX closes at midnight. If you return your vehicle after the counter has closed, you can use the key drop box available at the CBX facility. However, there is an important difference from many standard U.S. Avis locations: at CBX, your liability for the vehicle continues until the next business day when staff check in the car. This means any damage or issues discovered at check-in the following day may still be attributed to your rental.

To protect yourself on an after-hours return at CBX:

• Take photos and a short video of the vehicle's condition, including all panels, the fuel gauge, and the odometer, before leaving the lot
• Keep your key drop envelope receipt or any confirmation the drop box provides
• Retain your final rental agreement paperwork

If possible, plan your Avis CBX return before midnight to close the contract with a staff member present, which provides immediate confirmation and eliminates the overnight liability gap.

The grace period at the Avis CBX location is only 29 minutes past your scheduled return time. This is stricter than many standard U.S. Avis locations.

• Up to 29 minutes late: no additional charge
• 30 to 90 minutes late: a three-quarter day charge applies
• More than 90 minutes late: a full additional day charge applies

There is no grace period on surcharges at CBX. Given that CBX involves crossing the pedestrian skywalk bridge from the Tijuana side and navigating border-area roads, allow extra buffer time when planning your return. Traffic on routes like I-905 and I-5 near the Otay Mesa border crossing can be unpredictable, so returning your Avis vehicle well before your scheduled time is strongly recommended.

Yes, you can add an additional driver to your Avis rental at CBX, but the additional driver must be present at the counter at the time of pickup.

Requirements for adding an additional driver at the Avis CBX counter:

• The additional driver must be at least 25 years old for Avis at CBX
• They must present a valid driver's license in person
• They must complete and sign the additional driver form at the counter
• They must present valid credit identification

In California, Avis does not charge an additional driver fee for a parent, sibling, or child of the main renter. For all other additional drivers, the fee is US$13 per day with a maximum of US$65 per rental period, plus applicable taxes.

Only drivers listed on the rental agreement are covered by the vehicle's protections such as CDW and liability coverage. Anyone who drives the Avis CBX rental without being named on the contract may void those protections.

Yes, all bookings made through Hola Car Rentals, including Avis rentals at CBX, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental.

While the San Diego area near CBX has limited toll exposure, if you drive north toward Los Angeles or Orange County you will encounter FasTrak toll roads and express lanes. Any tolls you pay on those routes are eligible for the cashback.

To claim your Tolls Cashback after your Avis CBX rental:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals confirmation, the signed rental agreement from the Avis CBX counter, and a toll receipt or statement showing charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Because the Avis counter at CBX is located inside an airport-adjacent terminal facility, your rental is subject to several mandatory fees that are standard for on-site airport pickups in California. These can increase the total cost by 20% to 40% above the base rate shown in initial quotes.

Common charges that apply to Avis rentals at CBX include:

• Airport concession recovery fee (ACRF): charged to offset the cost of operating inside the terminal
• Customer facility charge (CFC): a per-contract fee, typically around US$10, for terminal operations
• California state, county, and city sales and tourism taxes: often 10% to 15% combined on the base rate and fees
• Supplier surcharges specific to the CBX location

If your Hola Car Rentals confirmation shows taxes and fees as included, you should not be billed separately for those items at the Avis CBX counter. If you are charged for something not listed on your confirmation, keep all paperwork and contact Hola Car Rentals support after your rental is complete.

No, standard Avis rentals picked up at CBX are not automatically authorized for cross-border driving into Mexico. The rental agreement governs where the vehicle may be driven, and driving into Mexico without explicit written authorization from Avis voids the vehicle's insurance and CDW coverage.

If you intend to drive across the border from CBX into Tijuana or elsewhere in Mexico, you must:

• Request cross-border authorization from Avis at the CBX counter before departing
• Obtain a separate Mexican auto insurance policy, as U.S. rental coverage does not extend into Mexico
• Confirm that the specific vehicle class you are renting is eligible for cross-border use

Driving the Avis CBX rental into Mexico without authorization can result in full financial liability for any damage, theft, or incidents that occur, regardless of any CDW or liability coverage on your booking. Always clarify cross-border permissions with the Avis agent at CBX pickup before making any plans to drive south of the border.

The minimum age to rent from Avis at CBX without a young-renter surcharge is 25. Drivers aged 21 to 24 may rent but will be charged a daily underage fee.

For Avis at CBX, the young-renter surcharge is US$13 per day, with a maximum of US$65 per rental period, plus applicable taxes. Additionally, drivers under 25 are restricted from renting certain vehicle classes such as full-size, premium, luxury, convertible, minivan, and large SUV categories.

One exception applies: if you are a main driver aged 21 to 24 and a citizen or resident of Latin America or the Caribbean, certain Hola Car Rentals rates with Avis may waive the underage fee. This waiver must be explicitly shown on your Hola Car Rentals confirmation and applies only to eligible vehicle categories such as economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV. It does not apply to additional drivers aged 21 to 24 at the CBX counter.

When you pick up your Avis rental at CBX, a temporary authorization hold is placed on your credit card for the security deposit. This is not a charge but it reduces your available credit until your bank releases it after the rental ends.

Key points about the deposit at the Avis CBX counter:

• Typical hold amount in the United States: approximately US$300 to US$400 for a standard vehicle, though the exact amount varies by vehicle class and Avis policy at CBX
• The card must be a major credit card with the driver's name physically printed on it, in the main driver's name
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• Digital wallets such as Apple Pay or Google Pay are not accepted for the hold

After you return the Avis vehicle at CBX, the hold is released, but your bank controls when the credit becomes available again. This can take up to 15 business days. Bring a backup credit card in your name in case your primary card is declined at the CBX counter.

Yes, most bookings made through Hola Car Rentals, including Avis rentals at CBX, include travel assistance coverage provided by Terrawind Global Protection. However, this benefit does not apply to customers who are residents or citizens of the United States or Canada.

For eligible customers, the travel assistance included with your Avis CBX booking typically covers:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Avis CBX rental, for example after a highway incident on I-5 or I-905 near the Otay Mesa area, contact Terrawind 24 hours a day at the number provided in your Hola Car Rentals confirmation. Have your confirmation number, location, and a description of the situation ready.

This coverage does not replace CDW for damage to the Avis vehicle or third-party liability insurance. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.