National Car Hire
in St. Louis

Hola Car Rentals is the only premium partner of the top car hire brands operating in St. Louis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in St. Louis.

No. With Hola Car Rentals, all costs and charges for your booking in St. Louis are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in St. Louis charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The National car hire facility at St. Louis Lambert International Airport (STL) is located off-airport at 4540 Woodson Rd, St. Louis, MO 63134. You do not walk directly to the counter from the terminal.

• Terminal 1 arrivals: exit through Exit MT17 at the west end island kerb or Door 15 in the T1 Garage and board the National shuttle bus.
• Terminal 2 arrivals: exit through Exit 12 on the inside kerb of Arrivals Blvd and board the National shuttle bus.
• Southwest Airlines (East Terminal) passengers: call for the shuttle from the East Terminal.

The complimentary National shuttle runs from approximately 04:00 to 23:59 daily. Once at the facility, you can process your hire at the counter or use a self-service kiosk for faster service. Emerald Club members should follow the walkway to the left after exiting the shuttle to reach the dedicated Emerald Club vehicle selection area.

Allow roughly 20 to 45 minutes from baggage reclaim to driving away, depending on shuttle wait times and counter volume.

The National car hire counter at St. Louis Lambert International Airport (STL) operates daily from 04:00 to 23:59. Shuttle service between the terminal and the National facility at 4540 Woodson Rd, St. Louis, runs on the same schedule.

If you arrive before 04:00, plan to wait at the National or Alamo facility on Woodson Rd until shuttle service resumes. For arrivals after midnight, contact the National desk in advance to confirm after-hours procedures.

Counter hours can change on public holidays, so always verify against your booking confirmation before travel. If your flight is delayed and you will arrive outside the standard window, hire companies will generally hold your reservation for up to 24 hours from the original pickup time.

There is only one toll facility in Missouri: the Lake of the Ozarks Community Bridge on State Highway MM, which is not on any typical St. Louis city route. If you stay within the St. Louis metro area, you will not encounter any toll roads during your National hire.

If your trip takes you towards the Lake of the Ozarks area, note that this bridge is cash-only. There are no electronic transponders, E-ZPass lanes, or cashless billing options at this facility. Standard rates for a 2-axle passenger vehicle are:

• US$3.00 during summer months (May through September)
• US$2.00 during all other months

Missouri has no congestion charges, emissions zones, or city-centre driving fees of any kind, so your National hire in St. Louis will not trigger any automatic toll billing programmes. The electronic toll devices that National and other hire companies typically include in U.S. vehicles will not activate on St. Louis area roads.

Yes, all bookings made through Hola Car Rentals, including National hires in St. Louis, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

Because St. Louis itself has no toll roads, this benefit is most relevant if your National hire takes you outside the metro area, for example towards the Lake of the Ozarks Community Bridge, which charges cash tolls of US$2.00 to US$3.00 for a standard passenger vehicle.

To claim your cashback after returning the vehicle, email [email protected] within 30 days of return with:

• Your Hola Car Rentals reservation confirmation
• A copy of the hire agreement signed at the National counter in St. Louis
• A receipt or statement showing the toll charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

When collecting your National hire in St. Louis, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name (not a digital copy)
• A major credit card with the driver’s name printed on the physical card, for the security deposit authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

Debit cards, prepaid cards, and virtual card numbers are not accepted for the security deposit at the National counter in St. Louis. Bring a backup credit card in your name in case your primary card is declined.

Yes, St. Louis has several road configurations that regularly confuse first-time visitors driving a National hire car in the area.

• I-70 has a permanent one-way express lane running eastbound into downtown for approximately 5 to 6 miles. There is no outbound entry due to jersey barriers, which surprises drivers expecting two-way access.
• I-270 North features a one-way outer road system where all crossover slip ramps were removed in a 2023 project, creating a unidirectional parallel road network that differs from what most drivers expect.
• I-64 and I-55 split into parallel two-lane roadways near downtown to pass under a low railway bridge, requiring lane decisions that can catch drivers off guard.
• The St. Louis network includes Parclo interchanges, split diamonds, and single-point urban interchanges (SPUIs) that demand precise navigation to avoid wrong-way manoeuvres.

Using a GPS or navigation app is strongly recommended for your National hire in St. Louis, particularly when driving near downtown or on I-270 North. Allow extra time if you are unfamiliar with the area.

Returning your National hire car at St. Louis Lambert International Airport (STL) is straightforward. Follow the airport signs marked Car Hire Return, which will direct you to the off-airport National facility at 4540 Woodson Rd, St. Louis.

• Emerald Club and Fastbreak members can record mileage and fuel level, drop the agreement in the designated box, and proceed to the shuttle without visiting the counter.
• A National shuttle will transport you back to the terminal after drop-off.
• For returns before 04:00, proceed to the National or Alamo facility on Woodson Rd and follow the after-hours instructions provided at the location.

Before returning, refuel within approximately 10 miles of the facility to comply with the full-to-full fuel policy. Keep your fuel receipt as proof in case of any dispute. The National facility is off-airport, so plan your refuelling stop before reaching the return area rather than relying on finding a station immediately adjacent to the lot.

Take a photo of the fuel gauge and odometer at drop-off, and retain all paperwork until your final hire receipt is confirmed.

Yes, a major credit card in the main driver’s name with the driver’s name printed on the physical card is required at the National counter in St. Louis. This card is used to place a temporary security hold, not a charge, on your available credit.

For standard vehicles at U.S. locations, the typical hold is approximately US$300 to US$400, though the exact amount is set by National at the time of pickup and may vary by vehicle class or hire duration.

• Debit cards are not accepted for the security deposit hold.
• Prepaid or virtual cards are not accepted.
• The card must be physically present; digital wallets alone are not sufficient.
• Even if you prepaid your booking in full, you must still present a credit card at the St. Louis National counter for the hold.

The hold is released after you return the vehicle, but your bank controls how quickly the funds become available again, which can take up to 15 business days. Bring a backup credit card in your name in case your primary card is declined.

Yes, most bookings made through Hola Car Rentals, including National hires in St. Louis, include travel assistance provided by Terrawind Global Protection. This benefit is particularly relevant given St. Louis's complex highway network, where a breakdown or accident on I-70, I-270, or the downtown interchange system could leave you in an unfamiliar situation.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the National hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Review your booking confirmation for the exact terms applicable to your reservation.

Yes, drivers aged 21 to 24 can rent a National car in St. Louis, but a young-renter surcharge applies and certain vehicle classes are restricted.

At National, the additional driver fee structure for under-25 renters is US$15 per day plus applicable taxes. Vehicle class restrictions typically limit younger drivers to smaller categories such as Economy, Compact, and Intermediate SUV. Classes such as Full Size, Premium, Luxury, Minivan, and Convertible are generally reserved for drivers aged 25 and older.

• Minimum hire age at most U.S. National locations, including St. Louis, is 21.
• A valid driver’s licence and a major credit card in the renter’s name are still required regardless of age.
• The young-renter surcharge is paid at the National counter in St. Louis, not prepaid online.

If you are between 21 and 24 and from Latin America or the Caribbean, check your Hola Car Rentals confirmation, as certain Avis and Budget rates (not National) may waive the underage fee under specific conditions. For National hires in St. Louis, the standard surcharge applies.

Yes, you can add an additional driver to your National hire in St. Louis, either as part of your rate or by paying a fee at the counter.

For National hires, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your Hola Car Rentals confirmation to see if your booking already includes one additional driver at no extra cost.

• The additional driver must be present at the National counter in St. Louis at pickup with a valid driver’s licence.
• If the additional driver’s licence is not in English or uses a non-Latin alphabet, an International Driving Permit (IDP) is required.
• Both the main driver and the additional driver must sign the hire agreement.
• Anyone who drives the vehicle without being listed on the agreement is not covered by CDW/LDW or liability protections.

If you need to add a driver after pickup, visit a National branch in St. Louis to update the agreement. Phone or chat requests alone are generally not sufficient to add a driver to an active contract.

National hires in St. Louis follow a full-to-full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At pickup, verify the fuel gauge with the National agent and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the St. Louis facility.
• Refuel within approximately 10 miles of the National return facility at 4540 Woodson Rd, St. Louis, so the gauge does not drop before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, National may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. For after-hours returns at the St. Louis location, leave the fuel receipt in the return envelope and keep a photo of the full gauge on your phone as documentation.

Yes, one-way hires are possible with National in St. Louis, but a drop-off fee may apply depending on your return location, and not all routes are available.

When booking, select a different return location and the Hola Car Rentals system will calculate whether a drop-off fee applies for your specific route. If a fee applies, it will appear under the To Pay at Destination section of the checkout screen and on your booking confirmation. This fee cannot be prepaid and is paid directly at the National counter in St. Louis or at the return location.

• Same-city routes, such as St. Louis airport to a St. Louis city location, often carry no drop-off fee.
• Routes between different cities or states typically do carry a one-way fee that varies by distance and vehicle class.
• Cross-border one-way hires, for example from St. Louis into Canada, may be restricted or require prior authorisation from National.

If you need to change your return location after booking, contact support as the hire will be re-priced and the drop-off fee may change. Always confirm the final fee on your agreement at the National counter in St. Louis before driving away.