National Car Hire
in Missouri

Hola Car Rentals is the only premium partner of the top car hire brands operating in Missouri, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Missouri.

No. With Hola Car Rentals, all costs and charges for your booking in Missouri are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Missouri charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, National Car Hire does not have any city centre or off-airport locations in Missouri. All five National locations in the state are airport-based.

• Columbia Regional Airport (COU) in Columbia
• Branson Airport in Hollister
• Kansas City International Airport (MCI) in Kansas City
• St. Louis Lambert International Airport (STL) in Saint Louis
• Springfield-Branson National Airport (SGF) in Springfield

If you are planning to hire from National in Missouri, you will need to pick up and return your vehicle at one of these airport locations. There are no confirmed city-centre or suburban National counters in Missouri, so plan your itinerary accordingly.

At Kansas City International Airport (MCI) in Missouri, the National Car Hire collection process works as follows:

• After collecting your baggage, exit the terminal and go to the shuttle bus pickup area.
• Board the shuttle to the hire car facility.
• Once at the facility, take the escalator or lift to the counter level to complete your hire agreement and collect your keys.
• National's Emerald Aisle is available at MCI, allowing Emerald Club members to choose their own vehicle directly from the aisle.

For drop-off, National offers a Drop and Go service at MCI, meaning you can park the vehicle and leave without waiting at the counter. After-hours return is also available at MCI; park in the designated area and follow the posted instructions for key drop.

Make sure to refuel before returning, as the standard fuel policy requires you to return the car with the same fuel level recorded at collection.

At St. Louis Lambert International Airport (STL) in Missouri, National Car Hire operates via shuttle service from the terminal to the hire desk.

• If arriving at Terminal 1, exit through the MT17 exit and board the National shuttle outside.
• If arriving at Terminal 2, proceed outside baggage reclaim to the shuttle pickup area.
• The shuttle will take you to the hire desk or kiosks where you complete your agreement and collect your keys.
• Emerald Aisle is available at STL for eligible Emerald Club members.

For returns at STL, National offers Drop and Go service, so you can park the vehicle and leave without queuing at the desk. Bring your booking confirmation and a physical major credit card in the main driver’s name for the excess authorisation hold, which is typically US$300 to US$400 for standard vehicles in Missouri.

Yes, all bookings made through Hola Car Rentals for National Car Hire in Missouri include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire.

Missouri has very limited toll infrastructure. The only toll facility in the state is the Lake of the Ozarks Community Bridge on State Highway MM, which charges US$3.00 for standard 2-axle passenger vehicles during summer months (May through September) and US$2.00 during the rest of the year. This bridge accepts cash only, so no electronic transponder is needed.

If your Missouri road trip takes you into neighbouring states with more extensive toll networks, any tolls you pay during the hire period are eligible for the cashback claim.

• Email [email protected] within 30 days of returning the vehicle.
• Include your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or statement showing toll charges paid.
• Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval.

No, Missouri does not have any electronic toll systems such as E-ZPass or SunPass, so you will not need a transponder for most driving in the state when hiring from National Car Hire in Missouri.

The only toll facility in Missouri is the Lake of the Ozarks Community Bridge on State Highway MM. This bridge accepts cash payments only. There is no cashless or transponder option at this location, and you must pay at the toll booth to cross. Rental company toll programmes such as e-Toll or TollPass do not operate at this bridge.

• Standard 2-axle passenger vehicles (typical hire cars): US$3.00 from May through September, US$2.00 from October through April.
• Payment is cash only at the toll booth; no invoice or violation notice is issued if you do not pay.

Missouri also has no congestion charges, emissions zones, or city-centre driving fees. If you plan to drive your National hire beyond Missouri into states with cashless toll roads, ask the counter agent about the vehicle’s toll device and available programmes before leaving.

To collect a National Car Hire vehicle in Missouri, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name. Digital licences are not accepted.
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the excess authorisation hold. Debit and prepaid cards are not accepted for the deposit.
• A passport or valid government-issued photo ID (especially important for international visitors).
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting Missouri from abroad.

If your driver’s licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) as a translation alongside your original licence. The IDP is not a standalone document and will not be accepted without the original licence.

All documents presented at the National counter in Missouri must be physical originals. Make sure names match across your licence, passport, and credit card to avoid issues at collection.

Yes, a physical major credit card in the main driver’s name is required to hire from National Car Hire in Missouri. The card must have the driver’s name printed on it and must be presented in person at the counter.

At collection, National will place a temporary authorisation hold on your card, typically US$300 to US$400 for standard vehicles at Missouri airport locations. This hold reduces your available credit until it is released after you return the vehicle. Your bank controls how quickly the hold disappears, which can take up to 15 working days.

• Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the excess deposit.
• Digital wallets such as Apple Pay or Google Pay are not accepted at the counter for the deposit hold.
• Even if you prepaid your booking online, you must still present a physical credit card at the National counter in Missouri.

It is advisable to bring a backup credit card in your name in case your primary card is declined, and to notify your bank of your travel plans to prevent fraud blocks on the authorisation.

The minimum age to hire from National Car Hire in Missouri without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged an additional daily underage fee at the counter.

• National charges US$15 per day plus applicable taxes for drivers under 25 in Missouri.
• Drivers under 25 are also restricted from hiring certain vehicle classes, including full-size SUVs, minivans, luxury, premium, and convertible categories.
• Missouri does not have a state law requiring hires to drivers under 21, so the minimum age at National locations in Missouri is 21 for young drivers.

To hire from National in Missouri as a driver aged 21 to 24, you must still present a valid driver’s licence, a major credit card in your name for the excess deposit, and all other standard documents. The underage surcharge is paid at the counter and is not included in your prepaid rate.

If you are unsure whether your age affects your eligibility for a specific vehicle class at a Missouri National location, contact customer service before booking.

Yes, most bookings made through Hola Car Rentals for National Car Hire in Missouri include travel assistance cover provided by Terrawind Global Protection. However, this benefit does not apply to customers who are residents of the United States or Canada.

For eligible international visitors driving in Missouri, the cover typically includes:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

If you need assistance while driving in Missouri, for example after a breakdown on a rural highway or following an accident, contact the assistance line 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Always provide your full name, your Hola Car Rentals confirmation number, your location in Missouri, and a brief description of the situation. Keep all receipts and reports, as some reimbursements require prior authorisation from the provider.

Yes, you can add an additional driver to your National Car Hire reservation in Missouri, either as part of your rate or by paying a fee at the counter.

For National hires in Missouri, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see whether an additional driver is already included at no extra cost.

• The additional driver must be present at the National counter in Missouri at collection with a valid driver’s licence.
• If the additional driver’s licence uses a non-Latin alphabet, they must also carry an International Driving Permit.
• The additional driver must meet the same minimum age requirements as the main driver.
• Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the hire agreement are covered by protections such as CDW and liability cover. If someone not named on the contract drives the National vehicle in Missouri, cover may be void and additional charges could apply. If you need to add a driver after collection, visit a National branch to update the agreement.

National Car Hire in Missouri uses a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At collection, check the fuel gauge with the National agent and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Missouri airport.
• Refuel within approximately 10 miles or 15 kilometres of the return location so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the National vehicle in Missouri with less fuel than recorded at collection, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

For after-hours returns at Missouri airports such as MCI or SGF, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as evidence.

Yes, one-way hires are possible with National Car Hire in Missouri, but a drop-off fee may apply depending on your route.

Since National in Missouri operates only at five airport locations (Columbia, Kansas City, St. Louis, Springfield, and Branson), a one-way hire between any two of these airports or to a location in another state will typically include a drop-off fee. This fee is route-specific and varies by distance, vehicle class, and season.

• The drop-off fee is shown during the booking process under the section labelled as charges due at the destination.
• This fee cannot be prepaid and is settled at the National counter in Missouri at collection.
• Cross-border one-way hires (for example, Missouri to Canada) may be restricted or require prior authorisation from National.

If you need to change your drop-off location after booking, contact support as soon as possible, since mid-hire route changes must be approved by the partner and may increase the fee or affect availability. Always review your confirmation to confirm whether a drop-off fee applies to your specific Missouri itinerary.

National Car Hire in Missouri falls under the Alamo, National, and Enterprise cancellation policy, which differs from other hire partners.

For National bookings in Missouri, the key cancellation rules are:

• Cancellations made more than 48 hours before the scheduled collection time are typically eligible for a full refund.
• Cancellations made within 48 hours of the collection time may result in a cancellation penalty or no refund, depending on the rate selected.
• If you do not turn up for your reservation without cancelling, the booking is forfeited and no refund applies.

If your flight to a Missouri airport is delayed by less than 24 hours, National will generally hold your reservation. If the delay exceeds 24 hours, contact support as soon as possible, since changes are not guaranteed.

To cancel or modify your National hire in Missouri, use the Manage Booking option in your confirmation email or contact customer service. Always check the specific terms shown on your booking confirmation, as cancellation conditions can vary by rate type.