Hertz Car Hire
in Wilmington

Hola Car Rentals is the only premium partner of the top car hire brands operating in Wilmington, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Wilmington.

No. With Hola Car Rentals, all costs and charges for your booking in Wilmington are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Wilmington charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Hertz counter at Wilmington International Airport (ILM) is located inside the terminal at 1740 Airport Blvd, Wilmington, NC 28405, in the baggage claim and arrivals area. Rental cars are parked directly outside baggage claim, so you can walk from the counter to your vehicle without needing a shuttle.

Hertz also provides shuttle or airport pick-up services from ILM if needed. The process at this Wilmington airport is straightforward: collect your bags, proceed to the Hertz counter in arrivals, complete your paperwork, and walk out to your car. Allow roughly 20 to 45 minutes from landing to driving away, depending on queue length.

If you prefer an off-airport option, Hertz also operates a city location at 5214 Market Street, Suite 103, Wilmington, NC 28403, approximately a 10-minute drive from downtown. That location has no terminal counter or shuttle, so you would need to arrange your own transport from the airport.

To pick up your Hertz hire car in Wilmington, you must bring the following physical documents:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, for the authorisation hold
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the Hertz counter in Wilmington. For licences in English or a Latin alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone are not accepted. Debit and prepaid cards are not accepted for the security deposit, only a major credit card in the renter’s name will work.

When you pick up your Hertz hire car in Wilmington, the counter will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.

For standard vehicles at Hertz locations in the United States, including Wilmington, the typical hold is around US$300 to US$400. The exact amount can vary based on the vehicle class, hire duration, and location policies. Premium or speciality vehicles may carry a higher hold.

• Only a major credit card in the main driver’s name with the name printed on the card is accepted
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• After you return the car, the hold is released, but your bank may take up to 15 working days to reflect the release

Bring a backup credit card in case your primary card is declined. If you are travelling internationally, notify your bank before arriving in Wilmington to prevent fraud blocks on the authorisation.

There are no major toll roads directly in Wilmington itself, but if you drive inland towards Raleigh or Charlotte during your Hertz hire, you may encounter North Carolina’s all-electronic toll roads, including the Triangle Expressway and the Monroe Expressway.

North Carolina uses fully cashless tolling. There are no toll booths, and cash is not accepted. Payment options include:

• NC Quick Pass prepaid account (offers a 35% discount off the bill-by-mail rate)
• E-ZPass, SunPass, or Peach Pass transponders
• Bill-by-mail invoices sent to the vehicle’s registered owner

Your Hertz vehicle in Wilmington comes equipped with an electronic toll device. At the counter you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use, where Hertz will bill actual tolls plus administrative processing fees to your card after the hire ends.

If you opt out of the Hertz toll programme, you can use your own compatible transponder, but inform the counter agent so they can deactivate the vehicle’s default device and avoid duplicate charges.

Yes, you can get cashback on tolls paid during your Hertz hire in Wilmington. All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during the hire period.

This is especially useful if your Wilmington trip takes you onto North Carolina toll roads such as the Triangle Expressway or Monroe Expressway, where tolls are fully cashless and charges can arrive weeks after your hire ends.

To claim your Tolls Cashback:

• Email [email protected] within 30 days of returning your Hertz vehicle in Wilmington
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid

Refunds are processed to the original payment method and typically arrive within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterwards.

Hertz hires in Wilmington follow a Full-to-Full fuel policy. You receive the car with a full tank and must return it full to avoid additional charges.

At pick-up, check the fuel gauge with the Hertz agent and make sure the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the lot.

When returning your Hertz car in Wilmington, refuel within approximately 10 miles of the return location. Fuel stations are plentiful along Market Street near the off-airport location at 5214 Market Street. If returning to the airport at 1740 Airport Blvd, refuel before entering the airport area where options are more limited.

• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key drop envelope and keep a photo of the full gauge
• Returning below the recorded level may result in a fuel shortfall charge at the partner’s rate plus a refuelling service fee, which is typically higher than pump prices

Yes, after-hours key drop is available at Hertz locations in Wilmington, though you should confirm this option with the specific location when you pick up your vehicle.

For the airport location at 1740 Airport Blvd, follow the hire return signs past the terminal and turn right into the hire return area. For the Market Street location at 5214 Market Street, Suite 103, return to the lot, park, and lock the vehicle.

For after-hours drops at either Wilmington location:

• Park the vehicle in the designated return area
• Lock all doors and drop the keys in the key drop box
• Leave your fuel receipt inside the key envelope if applicable
• Keep a photo of the fuel gauge, odometer, and vehicle condition
• Note that you remain responsible for the vehicle until the Hertz counter opens and processes the return the next working day

Because Hertz counter hours in Wilmington are not published in detail, confirm the exact hours and after-hours procedures directly at pick-up so there are no surprises at return.

Yes, a young driver surcharge applies to renters aged 21 to 24 at Hertz in Wilmington, North Carolina. The standard minimum age to hire without a surcharge is 25.

For Hertz in Wilmington, the young-renter fee is US$13.50 per hire day plus applicable taxes, with a maximum cap of US$189 plus taxes for the hire period.

Additional restrictions apply to drivers under 25:

• Most vehicle classes are restricted, including full-size, SUV, premium, luxury, convertible, minivan, and van categories
• Economy, compact, and intermediate vehicles are typically available to younger renters
• The additional driver must also meet age requirements; for Hertz, additional drivers should generally be at least 25

Drivers must also present a valid driver’s licence and a major credit card in their name for the security deposit. Debit and prepaid cards are not accepted. If you are under 25 and unsure whether your vehicle class is eligible in Wilmington, contact customer service before booking.

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can help in situations such as a breakdown or accident during your Hertz hire in Wilmington or on surrounding North Carolina roads.

Core benefits typically included are:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you experience an incident during your Hertz hire in Wilmington, contact the assistance line immediately:

• Phone (24/7, toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your location, and a brief description of what happened. Follow the coordinator’s instructions before incurring expenses, as some reimbursements require prior authorisation.

Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this travel assistance coverage.

Yes, one-way hires are possible with Hertz in Wilmington, but a drop-off fee may apply depending on your return location.

When booking, the Hola Car Rentals checkout will show any applicable drop-off fee under the "To pay at destination" section. Common patterns to expect:

• Returning to another Hertz location within Wilmington: often no drop-off fee
• Returning to a different city in North Carolina or another state: a one-way fee typically applies, varying by distance and vehicle class
• Cross-country or remote destinations: fees can be significant or the route may not be permitted

The drop-off fee is set by Hertz and cannot be prepaid through your booking. It is paid at the Wilmington counter at pick-up. If the fee shown at the counter differs from what appeared on your confirmation, keep all paperwork and contact support, as No Extra Charges© Coverage may apply to undisclosed fees.

If you need to change your return location after booking your Hertz hire in Wilmington, be aware that the route will be re-priced and the drop-off fee may change.

Yes, you can add an additional driver to your Hertz hire in Wilmington, either at no cost if your rate includes it or for a daily fee if it does not.

For Hertz in Wilmington, the additional driver fee is US$13.50 per hire day plus taxes, with a maximum cap of US$189 plus taxes. Check your booking confirmation first, as some rates include one additional driver at no charge.

Requirements for adding a driver at the Hertz counter in Wilmington:

• The additional driver must be present at pick-up with a valid driver’s licence
• They must meet the minimum age requirements (generally 25, or 21 to 24 with a young-driver surcharge)
• If their licence uses a non-Latin alphabet, an International Driving Permit is also required
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Hertz hire agreement in Wilmington are covered by protections such as CDW/LDW and liability cover. Anyone not named on the contract who drives the vehicle may void those protections entirely.

When picking up your Hertz hire in Wilmington, you will typically be offered several insurance and protection products at the counter. Understanding what each covers helps you avoid paying for duplicates or leaving gaps.

• CDW/LDW (Collision Damage Waiver / Loss Damage Waiver): reduces your financial liability for damage to the Hertz vehicle itself, including theft and vandalism. A deductible may apply unless your confirmation shows zero excess.
• LIS/SLI (Liability Insurance Supplement): covers bodily injury and property damage you may cause to third parties while driving in Wilmington or on North Carolina roads. Some U.S. states require a minimum liability, but not all do; we strongly recommend adding this coverage.
• PAI (Personal Accident Insurance): covers your own injuries and those of passengers. This is separate from CDW/LDW.

CDW/LDW does not cover third-party liability, and LIS/SLI does not cover damage to the Hertz vehicle. You generally need both for comprehensive protection.

Check your Hola Car Rentals confirmation before arriving at the Wilmington counter to see which protections are already included in your rate, so you can confidently decline add-ons you do not need.

Yes, Hertz operates an off-airport location in Wilmington at 5214 Market Street, Suite 103, Wilmington, NC 28403, known as the Hertz Wilmington Market Street HLE location. It is situated near the intersection of Market Street and Princess Place Drive, approximately a 10-minute drive from downtown Wilmington.

Key differences between this location and the Hertz airport counter at 1740 Airport Blvd:

• The Market Street location has no terminal counter and no shuttle service; you must arrange your own transport from the airport or downtown to reach it
• The airport location at ILM has an on-site counter in the arrivals area with cars parked directly outside baggage claim
• The Market Street location may be quieter with shorter queues, which can be an advantage if you are not arriving by plane

If you are flying into Wilmington International Airport and plan to use the Market Street Hertz location, factor in the cost and time of a taxi or rideshare from the airport. Fuel stations are plentiful along Market Street, making it convenient to refuel before returning the vehicle at the end of your hire.