Hertz Car Hire in West Palm Beach

Hola Car Rentals is the only premium partner of the top car hire brands operating in West Palm Beach, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in West Palm Beach.

No. With Hola Car Rentals, all costs and charges for your booking in West Palm Beach are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in West Palm Beach charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Hertz counter at Palm Beach International Airport (PBI) in West Palm Beach is located at 3175 Belvedere Road, West Palm Beach, GBP 33406. This is an off-terminal facility, meaning you will not find the Hertz desk inside the main arrivals hall.

After collecting your luggage, follow the signs to the hire car shuttle area outside the terminal. A dedicated shuttle will take you to the Hertz facility on Belvedere Road. Shuttle wait times can reach up to 30 minutes during busy periods, so factor this into your schedule.

Once at the Hertz counter, vehicle readiness can add additional time, particularly for prepaid reservations. Under normal conditions, plan for at least 60 minutes from the moment you land to the moment you drive away from the West Palm Beach Hertz facility.

If you prefer to avoid the shuttle, Hertz also operates a city location at 3000 South Dixie Highway, West Palm Beach, where you can walk directly to the counter without a shuttle transfer.

Florida's toll roads are almost entirely cashless, and this applies to all routes you are likely to use during a Hertz hire in West Palm Beach. The statewide system relies on SunPass and E-PASS transponders, as well as Toll-by-Plate, which photographs your licence plate at gantries and bills the registered owner.

When you pick up your Hertz vehicle in West Palm Beach, you have two options:

• Purchase the Hertz unlimited toll package, priced at approximately US$13.99 per day or US$69.95 per week. This covers all tolls during your hire with no per-toll administrative fees.
• Decline the package and pay per use. In this case, Hertz captures tolls via Toll-by-Plate and passes the charges to your credit card, adding an administrative fee of approximately US$9.99 per day on any day a toll is used. Charges may appear days or weeks after you return the vehicle.

If you plan to use your own SunPass or visitor toll pass, inform the Hertz agent at the West Palm Beach counter so they can deactivate the vehicle's built-in device and prevent duplicate charges.

All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid. See the dedicated FAQ below for claim details.

To collect your Hertz vehicle in West Palm Beach, bring the following physical documents to the counter:

• Your original, unexpired driver’s licence in the main driver’s name.
• A major credit card with the driver’s name printed on the card, used for the authorisation hold.
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors arriving from abroad).

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For all other non-English licences, an IDP is strongly recommended as a translation document alongside your original licence. The IDP is not a standalone licence and must always be presented together with the original.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Hertz counter in West Palm Beach or at any other Hertz location.

Debit cards and prepaid cards are not accepted for the security deposit hold. Bring a major credit card with sufficient available credit.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to your Hertz hire in West Palm Beach and any toll roads you use throughout Florida.

The benefit reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your booking total is US$500, the maximum cashback is US$25. If you paid US$18 in tolls, you receive US$18 back. If you paid US$40, you receive US$25 (the cap).

To claim after returning your Hertz vehicle in West Palm Beach:

• Email [email protected] within 30 days of vehicle return.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement from Hertz, and a toll receipt or invoice showing charges paid during your hire.
• Include your full name, travel dates, and the last 4 digits of the card used for your booking.

Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Yes, a physical major credit card in the main driver’s name is required to pick up a Hertz hire in West Palm Beach. The card must have the driver’s name printed on it and must have sufficient available credit to cover the authorisation hold.

For a standard vehicle at a Hertz location in the United States, the typical hold is approximately US$300 to US$400. This is a temporary authorisation, not a charge, and it reduces your available credit until your bank releases it after the hire ends. Banks can take up to 15 business days to post the release.

The following are not accepted for the security deposit at the Hertz West Palm Beach counter:

• Debit cards
• Prepaid cards
• Virtual or single-use card numbers
• Digital wallets such as Apple Pay or Google Pay
• Another person's card

Even if you prepaid your booking in full, you must still present a physical credit card at the Hertz counter in West Palm Beach for the hold. Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to prevent fraud blocks on in-person authorisations.

It depends on your licence. For a Hertz hire in West Palm Beach, an International Driving Permit (IDP) is mandatory if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must present both your original licence and the IDP together at the Hertz counter.

If your licence is in a Latin alphabet but not in English, an IDP is strongly recommended as a translation document, though it may not be strictly required in every case. The Hertz desk in West Palm Beach follows the hire partner's requirements and Florida state rules, so carrying an IDP removes any risk of being turned away.

Key points to remember:

• The IDP is a translation booklet only. It is not a standalone licence and will not be accepted without your original licence.
• You must obtain your IDP in your home country before travelling. Organisations in the United States such as AAA do not issue IDPs to holders of non-US licences.
• All documents presented at the Hertz counter in West Palm Beach must be physical originals. Digital copies are not accepted.

Yes, drivers under 25 years old are subject to a young-renter surcharge when picking up a Hertz vehicle in West Palm Beach. The minimum age to rent without an additional fee is 25.

Drivers aged 21 to 24 can rent from Hertz in West Palm Beach but will pay a daily underage fee on top of the base hire rate. Additionally, most vehicle classes are restricted for under-25 renters. Categories typically unavailable include full-size saloons, SUVs, minivans, convertibles, luxury, and premium vehicles. Economy, compact, and intermediate classes are generally the options available.

Florida does not have a state law requiring hires to drivers under 21, so the minimum age at the Hertz West Palm Beach counter is 21 for most vehicle classes, with the surcharge applying from 21 to 24.

The young-renter surcharge at Hertz, Dollar, and Thrifty locations is approximately US$13.50 per hire day plus applicable taxes. Budget for this fee when comparing total hire costs.

If you are between 21 and 24 and travelling from Latin America or the Caribbean, check whether your booking confirmation shows an underage fee waiver, as this exception is available on select Avis and Budget rates but does not apply to Hertz in West Palm Beach.

Most bookings made through Hola Car Rentals include Travel Assistance provided by Terrawind Global Protection, and this benefit applies during your Hertz hire in West Palm Beach and throughout Florida.

If you experience a medical emergency, a legal issue following an accident, or your airline loses your luggage while travelling to or from West Palm Beach, this cover can help. Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To get help 24 hours a day, 7 days a week, contact Terrawind directly:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, provide your full name, your Hola Car Rentals confirmation number, your current location in or around West Palm Beach, and a brief description of the situation.

Important: This benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Hertz hire vehicle itself, which is addressed by CDW/LDW cover, or third-party liability, which requires LIS/ALI/SLI.

Yes, you can add an additional driver to your Hertz hire in West Palm Beach, either as part of your rate or by paying a fee at the counter.

Check your booking confirmation first. If it states additional driver included or additional driver free of charge, the first extra driver is covered at no extra cost. If it is not included, Hertz charges approximately US$13.50 per hire day plus taxes, with a maximum cap of US$189 plus taxes for the hire period.

Requirements for adding an additional driver at the Hertz West Palm Beach counter:

• The additional driver must be physically present at pickup to show their valid driver’s licence and sign the hire agreement.
• They must meet the same document requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet.
• They must meet the minimum age requirement. Drivers aged 21 to 24 may be subject to a young-renter surcharge.

Only drivers listed on the Hertz hire agreement are covered by protections such as CDW/LDW and liability cover. If someone not named on the contract drives the vehicle in West Palm Beach or elsewhere, those protections may be void.

Hertz hires in West Palm Beach follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the West Palm Beach facility.

At return, refuel within approximately 10 miles of the Hertz return location at 3175 Belvedere Road (airport) or 3000 South Dixie Highway (city centre) so the gauge does not drop below full during the drive back. Keep your fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, Hertz may charge:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price
• A refuelling service or administrative fee on top of the fuel cost

Using the wrong fuel type is not covered by the fuel policy and may generate additional charges. If the vehicle is a hybrid, fill the petrol tank as normal. Electric vehicles follow a separate charging policy.

When picking up a Hertz vehicle in West Palm Beach, you will be offered several insurance and protection products at the counter. Understanding what each covers helps you avoid paying for duplicates or leaving gaps in your protection.

The main options to consider:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): Reduces your financial liability for damage to the Hertz hire vehicle itself, including theft and vandalism. A deductible may apply unless your confirmation states zero excess. This does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): Covers bodily injury and property damage you may cause to others while driving the Hertz vehicle in West Palm Beach or elsewhere in Florida. Florida does not require all hire companies to include state-minimum liability in every hire, so confirm whether this is included in your rate or needs to be added.

CDW/LDW and LIS/ALI/SLI are separate products. Pairing both gives you protection for the hire vehicle and for third parties.

Check your booking confirmation before arriving at the Hertz West Palm Beach counter. Your rate details will show which coverages are already included so you can make an informed decision about any optional extras offered at pickup.

Yes, one-way hires are possible with Hertz in West Palm Beach, but a drop-off fee may apply depending on your return location and route.

Common patterns to expect:

• Returning between the Hertz airport location (PBI, 3175 Belvedere Road) and the Hertz city location (3000 South Dixie Highway) in West Palm Beach: often no drop-off fee, as these are within the same city.
• Returning to a different Florida city such as Miami, Orlando, or Fort Lauderdale: a drop-off fee typically applies and varies by distance, vehicle class, and season.
• Cross-state or cross-border returns: may be restricted or carry higher fees. Always confirm with the booking details before finalising.

The drop-off fee is shown during the booking process under the To Pay at Destination section and will also appear on your confirmation. This fee cannot be prepaid and is settled at the Hertz counter in West Palm Beach or at the return location.

If the Hertz desk charges a drop-off fee that was not disclosed on your booking confirmation, keep all paperwork and contact support. The No Extra Charges© guarantee may apply after verification.

Driving a Hertz hire in West Palm Beach involves a few local characteristics that can catch first-time visitors off guard.

Key things to be aware of:

• Downtown West Palm Beach has one-way street couplets and traffic-calming features such as mid-block narrowings and raised intersections. South Dixie Highway, where one Hertz location is based, is a fast one-way corridor that can feel faster than typical two-way urban roads.
• Okeechobee Boulevard is the main link between I-95 and the Palm Beach bridges (Flagler Memorial and Royal Park). This route can experience heavy congestion, particularly during peak hours.
• Palm Beach Lakes Boulevard between Village Boulevard and I-95 is a designated constrained roadway, meaning it operates at a lower level of service than comparable arterials. Expect bottlenecks in this stretch.
• Florida drives on the right-hand side of the road. Child seats are required for children under age 5.
• All major expressways near West Palm Beach are cashless toll roads using SunPass, E-PASS, or Toll-by-Plate. Your Hertz hire vehicle includes an electronic toll device. See the toll FAQ above for how billing works.

There are no congestion charges, emissions zones, or city-centre driving fees in West Palm Beach or anywhere in Florida.