Hertz Car Hire
in Downtown Miami

Hola Car Rentals is the only premium partner of the top car hire brands operating in Downtown Miami, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Downtown Miami.

No. With Hola Car Rentals, all costs and charges for your booking in Downtown Miami are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Downtown Miami charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Hertz counter in Downtown Miami is located at 229 Southeast 2nd Street, Miami, FL 33131. This is a Hertz Local Edition (HLE) location serving city centre pickups directly, with no on-site Hertz counter at Miami International Airport (MIA).

Counter hours at the Downtown Miami Hertz location are:

• Monday to Friday: 8:00 AM to 5:00 PM
• Saturday and Sunday: 9:00 AM to 1:00 PM

Note that SE 2nd Street is a one-way street, so plan your approach accordingly when navigating Downtown Miami. No after-hours pickup or key drop details are available for this location, so plan your arrival within operating hours. If you are flying into MIA and need Hertz, the nearest off-airport alternatives are the Miami 36th Street HLE and Miami Doral HLE locations, which are separate from the Downtown Miami counter.

The Hertz Downtown Miami counter at 229 Southeast 2nd Street operates on the following schedule:

• Monday to Friday: 8:00 AM to 5:00 PM
• Saturday and Sunday: 9:00 AM to 1:00 PM

These limited weekend hours are an important planning consideration. If you intend to pick up or return your vehicle on a Saturday or Sunday at the Downtown Miami Hertz location, you must arrive before 1:00 PM. No after-hours pickup or return options are confirmed for this location.

If your flight or cruise arrives outside these hours, consider whether an alternative Hertz location or a different pickup day better fits your schedule. Rental companies will generally hold your booking for up to 24 hours from the original pickup time if you are delayed, but arriving during service hours is essential to complete your pickup.

To collect your Hertz rental in Downtown Miami, you must present the following physical documents at the counter:

• A valid driver’s licence in its original physical form (no photocopies or digital images)
• A passport or valid government-issued photo ID
• A major credit card in the main driver’s name, with the driver’s name printed on the physical card, for the security deposit hold
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All names must match consistently across your licence, passport, and credit card. Debit cards and prepaid cards are not accepted for the security deposit at the Downtown Miami Hertz counter.

Florida's toll roads around Downtown Miami are almost entirely cashless, using the SunPass and E-PASS electronic systems. Toll gantries read either a transponder in the vehicle or photograph the licence plate for Toll-by-Plate billing.

When you pick up your Hertz rental in Downtown Miami, you will have two options:

• Unlimited toll package: Hertz charges approximately US$13.99 per day or US$69.95 per week, covering all tolls during your hire period
• Pay per use: If you decline the package but drive on toll roads, tolls are captured via Toll-by-Plate and billed to Hertz as the registered owner, then passed to you with an administrative fee of approximately US$9.99 per day on days tolls are incurred

Common toll roads near Downtown Miami include the Florida Turnpike and I-95 Express lanes, with estimated daily toll costs of US$5 to US$20 depending on your route. Toll charges may appear on your card days or weeks after the hire ends, as agencies process invoices in batches.

If you plan to use your own visitor toll pass, inform the Hertz counter representative so they can deactivate the vehicle's default device and avoid duplicate charges.

Yes, hiring a Hertz vehicle in Downtown Miami involves several local taxes and fees on top of the base hire rate. These can add 20 to 25 percent to your total cost and include:

• Florida state sales tax: 6%
• Miami-Dade County hire tax: 7%
• Vehicle licence recovery fee: approximately US$2.00 per day
• Downtown Miami tourism and development surcharges: up to 5%

One advantage of picking up at the Downtown Miami Hertz location rather than Miami International Airport (MIA) is that you avoid airport-specific fees such as the airport concession recovery fee (typically 5 to 10%) and the customer facility charge (approximately US$4.50 per day). This can make the Downtown Miami Hertz counter considerably cheaper for travellers who are not flying in or who can organise their own transport to the city centre location.

Always review your booking confirmation to confirm which taxes and fees are included in your prepaid rate versus due at the counter.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to your Hertz hire in Downtown Miami and any toll roads you use throughout Florida.

The benefit reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your booking total is US$500, the maximum cashback is US$25.

To claim your Tolls Cashback after returning your Downtown Miami Hertz vehicle, email [email protected] within 30 days of return and include:

• Your Hola Car Rentals reservation confirmation
• A copy of the hire agreement signed at the Hertz counter
• A toll invoice, transponder statement, or final hire receipt showing itemised toll charges

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. This benefit does not mean tolls are free during your hire. You still pay tolls normally through the Hertz toll programme or Toll-by-Plate, and Hola Car Rentals reimburses you afterwards based on your documented charges.

The minimum age to hire a Hertz vehicle in Downtown Miami is 21 years old. Drivers aged 21 to 24 are permitted to hire but will be subject to a young-driver surcharge, which is a daily fee charged at the counter in addition to the base hire rate.

Drivers aged 25 and older are not subject to any underage surcharge. Additionally, certain vehicle classes are typically restricted to renters aged 25 and above, including full-size vehicles, SUVs, minivans, convertibles, luxury, and premium categories. Younger renters are generally limited to economy, compact, and intermediate vehicle classes.

If you are between 21 and 24 and booking a Hertz hire in Downtown Miami, factor the young-driver surcharge into your budget and select an eligible vehicle class during booking. Bring a valid driver’s licence and a major credit card in your name to the counter, as debit cards are not accepted for the security deposit.

Yes, a major credit card is mandatory to pick up a Hertz hire in Downtown Miami. The card must be in the main driver’s name, with the driver’s name physically printed on the card, and must have sufficient available credit to cover the security deposit hold.

Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the security deposit at the Hertz Downtown Miami counter. Digital wallets such as Apple Pay or Google Pay are also not accepted as a substitute for the physical card.

Typical security deposit holds for standard vehicles in the United Kingdom range from approximately GBP 300 to GBP 400, though the exact amount is set by Hertz at the counter and may vary by vehicle class or hire duration. The hold reduces your available credit until it is released after the vehicle is returned, which can take up to 15 working days depending on your bank.

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to prevent fraud blocks on in-person authorisations.

An International Driving Permit (IDP) may be required depending on your licence when picking up a Hertz hire in Downtown Miami.

• If your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an IDP is mandatory. Without it, Hertz may refuse to complete the hire.
• If your licence is in a Latin alphabet but not in English, an IDP is strongly recommended, as some Hertz suppliers may require a translation.
• If your licence is in English, an IDP is generally not required.

The IDP is a translation document only and must always be carried alongside your original physical licence. It is not a standalone licence and will not be accepted without the original. You must obtain your IDP in your home country before travelling, as it cannot be issued abroad.

Visitors driving in Downtown Miami on a foreign licence should also ensure the licence is valid and unexpired. All documents presented at the Hertz counter must be physical originals; photocopies and digital images are not accepted.

Hertz hires in Downtown Miami follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer before leaving the Downtown Miami counter.

When returning your vehicle, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address as evidence in case of any dispute.

If you return the vehicle below the recorded starting level, Hertz may charge:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices
• A refuelling service or administrative fee

Note that fuel prices in Downtown Miami tend to run higher than the national average. Ask the Hertz agent at the Downtown Miami counter for the nearest petrol station to the return location when you pick up the vehicle.

Yes, you can add an additional driver to your Hertz hire in Downtown Miami, but the additional driver must be present at the counter at the time of pickup.

The additional driver must bring:

• A valid driver’s licence in its original physical form
• A passport or government-issued photo ID
• An IDP if their licence uses a non-Latin alphabet

Both the main driver and the additional driver must sign the hire agreement at the Downtown Miami Hertz counter. Any driver not listed on the agreement is not covered by the hire protections, including CDW/LDW.

If your booking confirmation shows that an additional driver is included at no extra cost, confirm this with the Hertz agent before signing. If it is not included, Hertz charges approximately US$13.50 per hire day for an additional driver, with a maximum cap of US$189, plus applicable taxes. This fee is paid at the counter and cannot be prepaid.

Drivers aged 21 to 24 added as additional drivers in Downtown Miami may be subject to a young-driver surcharge or may not be accepted depending on Hertz location rules.

The insurance coverage included in your Hertz hire in Downtown Miami depends on the rate plan selected at booking. It is important to review your booking confirmation carefully before arriving at the Downtown Miami counter.

Common coverage types to look for include:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz hire vehicle. A deductible may still apply unless your confirmation states zero deductible.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. In Florida, not all hire rates include supplementary liability by default, so confirm whether it is included or needs to be added.

CDW and LDW do not cover third-party liability, your personal injuries, or your belongings. These are separate protections. Driving on Florida's highways around Downtown Miami without adequate liability cover carries significant financial risk.

Optional add-ons such as prepaid fuel, GPS, and child seats are not included in standard rates and are paid at the Hertz counter. Always decline any add-on at the Downtown Miami counter that was not disclosed in your booking confirmation.

Yes, most bookings made through Hola Car Rentals include Travel Assistance coverage via Terrawind Global Protection, which applies during your Hertz hire in Downtown Miami and throughout Florida.

This benefit is particularly relevant if you experience a medical emergency while driving on I-95, the Florida Turnpike, or other highways near Downtown Miami. Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: This benefit does not apply to residents of the United States or Canada. It is designed for travellers visiting from outside North America. It also does not cover damage to the Hertz hire vehicle itself (that is CDW/LDW) or third-party liability (that is LIS/ALI/SLI). Review your booking confirmation for the exact terms and coverage limits that apply to your reservation.