Enterprise Car Hire
in Disney Orlando

Hola Car Rentals is the only premium partner of the top car hire brands operating at Disney Orlando, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip at Disney Orlando.

No. With Hola Car Rentals, all costs and charges for your booking at Disney Orlando are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Disney Orlando charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, Enterprise operates a dedicated hire location at Disney Orlando, specifically at the Walt Disney World Car Care Centre, located at 1000 Car Care Drive, Orlando, FL 32830, near Magic Kingdom.

Unlike an airport counter, this is an off-site facility. To reach it, you schedule a complimentary shuttle that picks you up directly from your Disney resort lobby or theme park entrance. Confirmed pickup spots include:

• Shades of Green resort upper level
• Fort Wilderness Outpost
• Magic Kingdom Transportation and Ticket Centre, spot 19
• Hollywood Studios bus parking, spot 59

To arrange your shuttle, book online or call the Car Care Centre in advance. Counter hours are 7:00 AM to 6:00 PM daily (some sources note 7:00 PM). Because this location closes earlier than the Orlando International Airport (MCO) counter, plan your pickup and return times accordingly.

Toll roads are very common around Disney Orlando, and almost all are fully cashless. When you pick up your Enterprise hire, the vehicle will already include an electronic toll device or a plate-based billing system.

Common toll roads you may encounter near Disney Orlando include SR-528, SR-417, and SR-408, with estimated costs of approximately US$5 to US$15 per day depending on your route.

At the Enterprise counter, you have two options:

• Purchase an unlimited toll package (approximately US$4.95 per day via Enterprise TollPass) to cover all tolls during your hire
• Decline the package and pay per use, in which case Enterprise will charge the toll amount plus administrative fees to your credit card, sometimes days or weeks after your hire ends

If you prefer to use your own visitor toll pass, inform the Enterprise agent at pickup so they can deactivate the vehicle's default device and prevent duplicate charges.

Toll charges billed after your hire are normal. Toll agencies process invoices in batches, so charges may appear on your card well after you return the vehicle.

To collect your Enterprise hire at Disney Orlando, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name (not a digital copy)
• A major credit card with the driver’s name printed on the card, used for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

Note that at the Disney Orlando Car Care Centre location, Enterprise may verify that the address on your driver’s licence matches your current home address. All documents must be physical originals. Digital versions are not accepted at the Enterprise counter.

Yes, all bookings made through Hola Car Rentals, including Enterprise hires at Disney Orlando, include Tolls Cashback of up to 5% of your total booking value.

Given that toll roads such as SR-528, SR-417, and SR-408 are common around Disney Orlando, this benefit can meaningfully offset your toll costs. Here is how it works:

• You pay tolls normally during your Enterprise hire, either through the toll package or pay-per-use billing
• After returning the vehicle, email [email protected] within 30 days
• Include your Hola Car Rentals reservation confirmation, the Enterprise hire agreement, and a toll invoice or statement showing charges paid

The refund is the lesser of your actual toll costs or 5% of your booking total. For example, if your booking total is US$400, the maximum cashback is US$20. If you paid US$14 in tolls, you receive US$14 back.

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Submissions received more than 30 days after the vehicle is returned are not accepted.

If you are flying into Orlando International Airport (MCO) before heading to Disney Orlando, the Enterprise counter is located inside the terminal building, no shuttle required.

• Terminals A and B: proceed to Level 1 and follow signs for Ground Transportation and Hire Car Counters
• Terminal C: proceed to Level 4

After completing paperwork at the Enterprise counter, walk across the street to the parking garage on Level 1 to collect your vehicle. The entire process from baggage claim to driving away typically takes 15 to 45 minutes depending on queue length.

MCO counter hours for Enterprise are 7:00 AM to 11:59 PM daily, which is significantly later than the Disney Orlando Car Care Centre location (7:00 AM to 6:00 PM). If your flight arrives late at night, MCO is the better pickup option before driving to Disney Orlando.

When returning the vehicle at MCO, follow signs to the Enterprise, Alamo, or National lane in the Terminal A and B hire car return garages and leave the keys in the vehicle.

Yes, a physical major credit card in the main driver’s name is required at the Enterprise counter at Disney Orlando. Debit cards, prepay cards, and virtual or digital wallet cards are not accepted for the authorisation hold.

At pickup, Enterprise will place a temporary authorisation hold on your card. In the United Kingdom, typical holds range from approximately US$300 to US$400 for standard vehicles, though the exact amount depends on the vehicle class and location.

Key points to bear in mind:

• The card must be physical, with the driver’s name printed on it
• The hold reduces your available credit until your bank releases it after the hire ends
• Banks may take up to 15 working days to reflect the release
• Even if you prepaid your booking, you must still present a credit card at the Enterprise counter for the hold
• Bring a backup credit card in case your primary card is declined

If you are travelling internationally to Disney Orlando, notify your bank before departure to prevent fraud blocks on in-person authorisations.

Yes, you can add an additional driver to your Enterprise hire at Disney Orlando, but the additional driver must be present at the counter at pickup with their own valid driver’s licence.

For Enterprise at Disney Orlando, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge to confirm whether it applies to your reservation.

Requirements for the additional driver:

• Must be physically present at the Enterprise counter at pickup
• Must present a valid driver’s licence (and an IDP if their licence uses a non-Latin alphabet)
• Must meet the minimum age requirements for the Disney Orlando location
• Must sign the hire agreement

Only drivers listed on the Enterprise hire agreement are covered by protections such as CDW and liability cover. If someone not listed on the contract drives the vehicle, cover may be void.

When collecting your Enterprise hire at Disney Orlando, two main types of cover are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Enterprise vehicle itself. A deductible may apply unless your confirmation explicitly states zero. At the Disney Orlando Car Care Centre, Enterprise offers a Damage Waiver ranging from approximately US$29.99 to US$49.99 per day depending on vehicle type. CDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving. In Florida, not all hire locations are required to include state-minimum liability by default, so confirming this cover before your Disney Orlando trip is strongly recommended.

These two covers serve different purposes and are typically paired together:

• CDW protects the Enterprise vehicle
• LIS protects other people and their property

Review your Hola Car Rentals booking confirmation to see which protections are already included in your rate before accepting or declining anything at the Enterprise counter at Disney Orlando.

Yes, drivers aged 21 to 24 are subject to a young-renter surcharge when collecting an Enterprise hire at Disney Orlando. The standard minimum age to hire without a surcharge in Florida is 25.

For Enterprise at Disney Orlando, the young-renter fee is US$15 per day plus applicable taxes, in addition to the base hire rate. Drivers under 21 are generally not permitted to hire.

Additional restrictions that apply to under-25 renters at Disney Orlando include:

• Vehicle class limitations: premium, luxury, full-size SUV, minivan, convertible, and van categories are typically restricted to renters aged 25 and older
• Economy, compact, intermediate, and compact SUV classes are usually available to renters aged 21 to 24

If you are between 21 and 24 and travelling to Disney Orlando from Latin America or the Caribbean, certain Hola Car Rentals rates with Avis or Budget (not Enterprise) may waive the underage fee. This exception does not apply to Enterprise hires. Always verify your eligibility in your booking confirmation before arriving at the counter.

Yes, it is possible to pick up your Enterprise hire at Orlando International Airport (MCO) and return it at the Disney Orlando Walt Disney World Car Care Centre, or vice versa, but a one-way drop-off fee may apply.

Whether a fee applies depends on the specific route, dates, vehicle class, and Enterprise's current pricing. The drop-off fee, if applicable, will be shown during the booking process under the section labelled to pay at destination in your Hola Car Rentals confirmation. It is not prepayable and is settled at the Enterprise counter.

Key things to check before booking this route:

• Review the details page during checkout to confirm whether a drop-off fee is listed
• Note that the Disney Orlando Car Care Centre closes earlier (7:00 AM to 6:00 PM) than the MCO Enterprise counter (7:00 AM to 11:59 PM), so plan your return time accordingly
• If no drop-off fee appears during booking, none should be charged at the Enterprise counter

If the Enterprise counter charges a fee that was not disclosed in your confirmation, keep all paperwork and contact Hola Car Rentals support after the hire ends.

Enterprise hires at Disney Orlando follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow to avoid fuel charges:

• At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location before dropping off the car
• Keep your final fuel receipt showing the date, time, and station address

If you return the Enterprise vehicle below the recorded starting level, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

Whether you are returning to the Disney Orlando Car Care Centre or to MCO airport, refuelling nearby before drop-off is the most cost-effective approach. Ask the Enterprise agent at pickup to recommend the nearest fuel station to your return location.

Yes, most Hola Car Rentals bookings, including Enterprise hires at Disney Orlando, include travel assistance coverage provided by Terrawind Global Protection. However, this benefit applies only to travellers who are not residents of the United States or Canada.

If you are visiting Disney Orlando from outside North America and something unexpected happens during your trip, such as a medical emergency or a flight cancellation, this cover can help. Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To use the cover, contact Terrawind 24 hours a day, 7 days a week at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Provide your full name, your Hola Car Rentals confirmation number, your location near Disney Orlando, and a brief description of the situation.

This cover does not replace CDW or liability insurance for the Enterprise vehicle itself. Always review your booking confirmation for the exact terms and limits that apply to your reservation.

If you return your Enterprise hire later than the agreed time at Disney Orlando, additional charges may apply. Enterprise typically allows a grace period of approximately 30 minutes beyond the scheduled return time, but this is not guaranteed at every location.

The Disney Orlando Car Care Centre closes at 6:00 PM daily, which is earlier than the MCO airport Enterprise counter. If you anticipate returning after closing time, contact Enterprise in advance to confirm whether after-hours returns are available at the Car Care Centre location.

What to expect if you return late:

• Extra hours or an additional hire day may be billed at the Enterprise counter rate
• A late return fee may also apply on top of the time charges
• If you need more time, it is better to request an extension during your hire rather than simply returning late

If your plans at Disney Orlando change and you need to extend your Enterprise hire, contact the Car Care Centre or the Enterprise branch directly as early as possible. Extensions are subject to vehicle availability and may reprice your hire.