Enterprise Car Hire
in Orlando

Hola Car Rentals is the only premium partner of the top car hire brands operating in Orlando, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Orlando.

No. With Hola Car Rentals, all costs and charges for your booking in Orlando are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Orlando charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Enterprise counter at Orlando International Airport is located on Level 1 of the Main Terminal for Terminals A and B, in the Ground Transportation area. If you arrive at Terminal C, the Enterprise counter is on Level 4, with vehicles available in Garage C.

After completing paperwork at the Enterprise counter, you walk to the adjacent garage to pick up your vehicle. No shuttle is needed. The walk from baggage claim to the counter takes approximately 5 to 10 minutes, and from the counter to your vehicle bay another 2 to 5 minutes.

• Terminals A and B arrivals: follow Ground Transportation signs to Level 1 hire car counters
• Terminal C arrivals: go to Level 4 counters, then walk to Garage C
• Elevators and escalators are available throughout

Check the Enterprise logo on your booking confirmation and ask airport staff if you need assistance locating the counter in Orlando.

To pick up your Enterprise hire car in Orlando, you must bring the following physical documents:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, for the authorisation hold
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory at the Enterprise counter in Orlando. For licences in other non-English scripts, an IDP is strongly recommended.

All documents must be physical originals. Digital copies on a phone or tablet are not accepted by Enterprise or any other hire partner at Orlando pick-up locations.

Yes, Enterprise in Orlando requires a physical major credit card in the main driver’s name to place an authorisation hold at pick-up. Debit cards, prepaid cards, and virtual or digital wallet cards are not accepted for the deposit.

In the United Kingdom, the typical authorisation hold placed by Enterprise and other hire partners is approximately GBP 200 to GBP 250 for standard vehicles, though the exact amount varies by vehicle class, location, and season. Premium or speciality vehicles may carry a higher hold.

• The hold is a temporary authorisation, not a charge
• It reduces your available credit until released after vehicle return
• Your bank controls the release timeline, which can take up to 15 business days

Even if you prepaid your Orlando Enterprise booking online, you must still present a physical credit card at the counter. Bring a backup card in your name in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on the authorisation.

Orlando has an extensive cashless toll network, and your Enterprise hire vehicle will include an electronic toll device or a plate-based billing system. Almost no cash toll booths remain on Orlando-area roads.

Common toll roads you may encounter around Orlando include SR-528, SR-417, and SR-408. Estimated toll costs in the Orlando area range from approximately US$5 to US$15 per day depending on your route.

At the Enterprise counter in Orlando, you have two options:

• Unlimited toll package: approximately US$4.95 per day via Enterprise TollPass when used, covering all tolls during your hire
• Pay per use: Enterprise charges the actual toll amount plus administrative or processing fees billed to your credit card, sometimes days or weeks after your hire ends

If you prefer to use your own visitor toll pass, inform the Enterprise agent at pick-up in Orlando and ask them to deactivate the vehicle’s default toll device to avoid duplicate charges.

All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Orlando hire. Submit your claim within 30 days of returning the vehicle.

The minimum age to hire from Enterprise in Orlando without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire from Enterprise in Orlando but will be charged an additional daily underage fee of US$15 per day plus applicable taxes.

Drivers under 25 hiring in Orlando are also subject to vehicle class restrictions. Categories such as full-size SUVs, minivans, luxury, premium, and convertible vehicles are typically reserved for renters aged 25 and older. Economy, compact, and intermediate classes are generally available to younger drivers.

• Age 25 and older: no surcharge, full vehicle class access
• Age 21 to 24: US$15 per day underage fee at Enterprise, vehicle class restrictions apply
• Under 21: not eligible to hire from Enterprise in Orlando

A valid driver’s licence and a major credit card in the main driver’s name are required regardless of age. If you are unsure whether your preferred vehicle class is available for your age group at the Orlando Enterprise location, contact customer service before booking.

Yes, you can add an additional driver to your Enterprise hire in Orlando, either as part of your rate or by paying a fee at the counter.

When the additional driver is not included in your rate, Enterprise charges US$15 per day plus taxes for each extra driver added in Orlando. Check your booking confirmation to see whether an additional driver is already included at no extra cost.

Requirements for adding a driver at the Enterprise counter in Orlando:

• The additional driver must be physically present at pick-up
• They must present a valid driver’s licence and any required ID
• If their licence uses a non-Latin alphabet, an IDP is also required
• Both the main driver and the additional driver must sign the hire agreement
• The additional driver must meet the minimum age requirement (21 to 24 with a surcharge, 25 and older without)

Only drivers listed on the Enterprise hire agreement in Orlando are covered by protections such as CDW/LDW. Anyone not named on the contract who drives the vehicle may void your cover.

Enterprise hires in Orlando follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for your Orlando Enterprise hire:

• At pick-up, confirm the fuel level with the agent and ensure it is recorded on the hire agreement
• Take a photo of the dashboard showing the fuel gauge and odometer
• Refuel within approximately 10 miles of the Orlando return location before dropping off the car
• Keep your final fuel receipt showing the date, time, and station address

If you return the Enterprise vehicle in Orlando with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

If the tank is not full at pick-up, ask the Enterprise agent to record the exact starting level on the agreement. You only need to return it at that same level, not necessarily full.

Yes, most bookings made through Hola Car Rentals for Enterprise in Orlando include travel assistance coverage provided by Terrawind Global Protection at no extra cost.

This benefit is especially useful if you experience an emergency while driving Orlando’s motorways or dual carriageways, such as SR-528 or the Florida Turnpike, far from your hotel or the airport.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit applies only to non-North American customers. Residents of the United Kingdom and Canada do not qualify for this travel assistance coverage on their Enterprise Orlando hire.

Always review your booking confirmation for the exact terms and coverage limits that apply to your reservation.

When picking up your Enterprise hire in Orlando, you will typically be offered several insurance and protection options at the counter. Understanding what each covers helps you avoid paying for duplicate protection.

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Enterprise vehicle itself. A deductible may apply unless your confirmation shows zero excess.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles while driving in Orlando. Some UK states require a minimum level of liability, but not all do. Adding supplementary liability up to GBP 250,000 is strongly recommended.

CDW/LDW and LIS/ALI/SLI are separate protections. CDW/LDW covers the Enterprise vehicle; LIS covers others. You need both for comprehensive protection on Orlando roads.

Common exclusions to be aware of:

• Tires, wheels, and undercarriage damage are often not covered by standard CDW/LDW
• Prohibited use such as off-road driving or driving under the influence voids coverage
• Only drivers listed on the Enterprise hire agreement in Orlando are covered

Yes, you may be able to pick up your Enterprise hire in Orlando earlier than your scheduled time, but it depends on vehicle availability at the counter on that day.

Early pick-up at the Enterprise location in Orlando is not guaranteed and may result in re-pricing of your reservation if the pick-up time changes significantly. The new rate would be based on the updated hire period.

• Contact the Enterprise counter in Orlando in advance to check availability for an earlier pick-up
• Be aware that changing your pick-up time may affect your total hire cost
• Enterprise and other Alamo/National group partners have a specific cancellation policy window, so review your confirmation before making changes

If you arrive at the Orlando airport earlier than expected due to a flight change, proceed to the Enterprise counter on Level 1 (Terminals A and B) or Level 4 (Terminal C) and ask the agent directly about availability for your reservation.

All bookings made through Hola Car Rentals for Enterprise in Orlando include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire.

Orlando has several cashless toll roads including SR-528, SR-417, and SR-408, so toll charges are common on Enterprise hires in the area. Estimated daily toll costs in Orlando range from approximately US$5 to US$15 depending on your route.

To claim your Tolls Cashback after returning your Enterprise vehicle in Orlando:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the Enterprise hire agreement signed at pick-up, and a toll invoice or statement showing charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for your booking

Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

If your flight is delayed and you arrive later than your scheduled Enterprise pick-up time in Orlando, the hire company will generally hold your reservation for up to 24 hours from the original pick-up time.

• Delay under 24 hours: Enterprise in Orlando will hold your booking. Make sure you arrive during counter service hours at MCO.
• Delay over 24 hours: contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible. Changes are not guaranteed but the team will assist where possible.

If your booking is forfeited due to a delay exceeding 24 hours without prior contact, no refund will apply under standard policy. It is important to reach out proactively rather than simply arriving at the Enterprise counter in Orlando without notice.

Enterprise counters at Orlando International Airport operate during set brand hours. If you are arriving very late at night, verify that the counter will still be open when you land, as after-hours pick-up arrangements may need to be confirmed in advance.

Yes, you can return your Enterprise hire to a different city after picking it up in Orlando, but a one-way drop-off fee may apply depending on your route.

One-way fees are route-specific and vary by destination, vehicle class, and season. For example, a route from Orlando to Manchester may carry a different fee than a route from Orlando to Birmingham or Glasgow. Not all routes incur a drop-off fee, but most inter-city one-ways do.

• The drop-off fee is shown during the booking process under the section labelled as charges due at destination
• It is also listed on your booking confirmation
• This fee cannot be prepaid and is paid directly to Enterprise at the return location

Cross-border one-ways, such as returning the Enterprise vehicle outside the United Kingdom, are often restricted or require special authorisation. Always check your hire agreement for territory rules before driving across regional or national borders from Orlando.

If you need to change your return location after booking, be aware that this may reprice your reservation and recalculate or add a drop-off fee. Contact support before making mid-hire route changes.