Dollar Car Hire
in California

Hola Car Rentals is the only premium partner of the top car hire brands operating in California, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in California.

No. With Hola Car Rentals, all costs and charges for your booking in California are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in California charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up a Dollar hire car in Great Britain, you must bring the following physical documents to the counter:

• A valid driver’s licence in the main driver’s name (original, unexpired, physical card)
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original licence. The IDP is a translation only and is not valid without the original licence.

Digital documents are not accepted at the Dollar counter in Great Britain. All documents must be physical originals. Debit and prepaid cards are not accepted for the authorisation hold.

An International Driving Permit (IDP) is required at Dollar locations in Great Britain if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. If your licence is in English or uses a Latin alphabet, an IDP is recommended but not strictly mandatory.

The IDP is a certified translation booklet and must always be carried together with your original foreign-issued driver’s licence. Dollar in Great Britain will not accept an IDP on its own as a standalone document.

If you think you may need an IDP, obtain it in your home country before travelling to Great Britain, as U.K. issuers such as the AA do not issue IDPs to non-U.K. licence holders.

When arriving at London Heathrow Airport (LHR) to pick up a Dollar hire car in Great Britain, follow these steps after collecting your luggage:

• Exit the arrivals hall and follow signs for "Ground Transportation" or "Rental Car Shuttles" to the lower arrival level
• Look for the purple-signed shuttle stop and board the Dollar/Thrifty shuttle, which runs 24 hours a day, 7 days a week
• The shuttle ride to the Dollar hire facility takes approximately 5 to 10 minutes
• Dollar Express Rewards members can line up under the purple Rental Cars sign and use the Express Desk on arrival

The LHR Dollar counter operates 24 hours daily. Similar shuttle-based collection processes apply at other major Great Britain airports served by Dollar, including Manchester (MAN) and Birmingham (BHX).

At the counter, present the same credit card used for your prepaid reservation, your valid driver’s licence, and any other required documents.

Yes, all bookings made through Hola Car Rentals, including Dollar hires in Great Britain, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

Great Britain uses the Dart Charge electronic toll system on all toll roads, bridges, and congestion charge zones, including the M25 Dartford Crossing and London congestion zones. Tolls are fully cashless, so charges are common for drivers exploring Great Britain.

To claim your Tolls Cashback after your Dollar hire in Great Britain:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your hire agreement, toll invoice or statement, and proof of payment

The refund is issued to the original payment method used for your booking and typically processes within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

Great Britain uses the Dart Charge electronic toll system exclusively across all toll roads, bridges, and congestion charge zones. Cash payment is being phased out on most facilities, so your Dollar hire car in Great Britain will encounter fully cashless tolling.

At the Dollar counter in Great Britain, you typically have two options:

• Purchase an unlimited toll package at approximately GBP 11 to GBP 25 per hire day, which covers all toll usage during your hire period
• Decline the package and pay per use, in which case Dollar will charge you the actual toll amounts plus administrative processing fees, often billed days or weeks after your hire ends

Common toll costs in Great Britain include approximately GBP 6.50 per crossing on the Dartford Crossing, and variable rates on congestion charge zones in London. If you plan to use your own toll pass, inform the Dollar counter so they can deactivate the vehicle’s default toll device and avoid duplicate charges.

Yes, an additional daily young-renter surcharge applies to drivers under 25 years old at Dollar locations in Great Britain. The minimum hire age at Dollar in Great Britain is 21.

Dollar, as part of the Hertz group, charges a young-renter surcharge of approximately GBP 10.50 per hire day for drivers aged 21 to 24, with fees paid at the counter. This surcharge is separate from your prepaid booking total.

In addition to the surcharge, most vehicle categories are restricted to renters aged 25 and older. Categories typically available to under-25 drivers include economy, compact, and intermediate vehicles. Premium, luxury, full-size SUV, minivan, and convertible classes generally require the main driver to be at least 25.

Great Britain does not have the same exceptions as some other countries, where rentals are permitted from age 18. In Great Britain, the standard minimum age is 21, with the young-renter surcharge for drivers aged 21 to 24.

You must present a physical major credit card with the driver’s name printed on the card, in the main driver’s name, at the Dollar counter in Great Britain. Debit cards, prepaid cards, and virtual or digital wallet cards are not accepted for the authorisation hold.

At pickup, Dollar will place a temporary authorisation hold on your credit card. Typical holds for standard vehicles in Great Britain range from approximately GBP 200 to GBP 300, though the exact amount varies by vehicle class, location, and season. Premium or specialised vehicles may carry higher holds.

The hold reduces your available credit until your bank releases it after the hire ends. Banks control the release timing, which can take up to 15 business days after the Dollar counter closes the contract.

• Ensure your card is enabled for in-person and international transactions before arriving in Great Britain
• Set a travel notice with your bank to prevent fraud blocks on the authorisation
• Bring a backup credit card in your name in case your primary card is declined

Even if you prepaid your Dollar booking in full, a physical credit card is still required at the counter for the security hold.

If you drive on a Great Britain toll road in your Dollar hire car without enrolling in a toll programme, the toll authority will invoice Dollar using your vehicle’s licence plate. Dollar will then charge the toll amount plus administrative processing fees to your credit card, often weeks after your hire ends.

These pass-through charges are typically 30 to 50% higher than the discounted rate because they are billed at the undiscounted invoice rate. On congestion charge zones such as London, driving without a valid toll account may also result in a penalty or fine.

To avoid unexpected charges on your Dollar hire in Great Britain, consider these options:

• Enroll in Dollar’s toll programme at pickup (approximately GBP 11 to GBP 25 per day)
• Pre-register the vehicle’s licence plate on TheTollRoads.com before your trip and pay online within 5 days before or after use
• Add the rental plate to a personal toll account with the rental dates specified

Toll charges may appear on your card days or weeks after returning the vehicle, which is normal due to how toll agencies batch and process invoices.

Yes, you can add an additional driver to your Dollar hire in Great Britain, either as part of your booking rate or by paying a fee at the counter.

When the additional driver is not included in your rate, Dollar (as part of the Hertz group) charges approximately GBP 10.50 per hire day for each additional driver, with fees paid at the counter in Great Britain.

Requirements for adding an additional driver at the Dollar counter in Great Britain:

• The additional driver must be present at pickup with a valid driver’s licence
• If their licence uses a non-Latin alphabet, an IDP is also required
• The additional driver must meet the minimum age requirement of 21 in Great Britain
• Drivers aged 21 to 24 may be subject to a young-renter surcharge on top of the additional driver fee
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Dollar hire agreement in Great Britain are covered by protections such as CDW/LDW and liability coverage. Anyone who drives the vehicle without being named on the contract may void those protections.

Dollar hire cars in Great Britain follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At pickup, check the fuel gauge with the Dollar agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Great Britain pickup location.

When returning your Dollar hire in Great Britain:

• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive
• Keep the fuel receipt showing the date, time, and station address
• Take a photo of the full gauge at the station as evidence

If you return the vehicle below the recorded starting level, Dollar may charge you for the fuel shortfall at the partner’s refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. These charges are in addition to your prepaid booking total.

Ask the Dollar agent at your Great Britain pickup location for the nearest fuel station to the return point so you can plan ahead.

Dollar hire cars in Great Britain do not automatically include full insurance coverage in the base hire price. Understanding what is and is not covered is important before you drive in Great Britain.

Coverage options typically available at the Dollar counter in Great Britain include:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Dollar hire in Great Britain. Some U.K. states require a minimum level of liability, but not all do

CDW/LDW does not cover third-party liability, and LIS/ALI/SLI does not cover damage to the Dollar vehicle itself. These are separate protections that work together.

Common exclusions from CDW/LDW in Great Britain include tyres, undercarriage, roof damage, driving under the influence, off-road use, and unauthorised drivers. Always review the hire agreement at the Dollar counter in Great Britain before signing.

Yes, you can return your Dollar hire car to a different city in Great Britain, but a one-way drop-off fee may apply depending on the route.

Dollar operates at multiple U.K. airports and cities, including London Heathrow, Manchester, Birmingham, Edinburgh, and others, offering flexibility for one-way trips within Great Britain.

How the drop-off fee works for Dollar hires in Great Britain:

• Same-city airport to airport routes often carry no drop-off fee
• City-to-city routes within Great Britain typically incur a drop-off fee that varies by distance and vehicle class
• The fee is shown during the booking process under the "To pay at destination" section and will appear on your booking confirmation
• The drop-off fee cannot be prepaid and is payable at the Dollar counter in Great Britain

If you are considering driving your Dollar hire into mainland Europe or Ireland, note that additional insurance and cross-border permissions may be required. Cross-border travel rules must be confirmed with Dollar at the time of pickup.

Yes, most bookings made through Hola Car Rentals, including Dollar hires in Great Britain, include Travel Assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.

For eligible travellers driving a Dollar hire in Great Britain, the Travel Assistance coverage typically includes:

• Medical cover for up to 5 passengers for accidents or non-pre-existing illnesses
• Legal assistance in case of an accident on Great Britain roads or motorways
• Compensation for luggage lost by the airline
• Flight cancellation insurance

Great Britain has extensive motorway networks including major motorways and remote stretches in areas such as the Scottish Highlands and rural regions. If an incident occurs while driving your Dollar hire in Great Britain, contact the assistance line immediately before incurring expenses, as some reimbursements require prior authorisation.

To reach Travel Assistance 24 hours a day:

• Call: +44 20 7946 0123 (local number)
• WhatsApp: +44 7912 345678
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your location in Great Britain, and a brief description of the situation.