Dollar Car Hire
in Palm Springs

Hola Car Rentals is the only premium partner of the top car hire brands operating in Palm Springs, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Palm Springs.

No. With Hola Car Rentals, all costs and charges for your booking in Palm Springs are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Palm Springs charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Dollar counter at Palm Springs International Airport (PSP) is located inside the terminal, directly opposite the baggage claim area. No shuttle or tram is required: after collecting your luggage, you can walk straight to the Dollar desk.

The Dollar hire lot is at 3400 E Tahquitz Canyon Way, Palm Springs, CA 92262, adjacent to the terminal. Counter hours at the Palm Springs airport location are 08:00 to 20:00 Monday through Sunday. If your flight lands close to closing time, plan accordingly, as after-hours arrangements are not guaranteed.

Once paperwork is complete at the Dollar counter, your vehicle is accessible on-site, so you can typically be on the road within 20 to 45 minutes of landing, depending on queue length.

Yes, Dollar operates a second location in the Palm Springs area at 67-777 East Palm Canyon, Suite 6, in the Cathedral City area, in addition to the Palm Springs International Airport counter.

Unlike the airport counter, which is a short walk from baggage claim, the East Palm Canyon location is not inside a terminal. If you are picking up from that site, you should contact Dollar directly to confirm shuttle availability or arrange your own transportation to the lot.

Hours at the East Palm Canyon Dollar location differ from the airport: Monday through Friday 08:00 to 20:00, and Saturday 09:00 to 12:00. Sunday hours are not confirmed, so verify before planning a pickup or return on that day. If your itinerary is based on arriving at Palm Springs Airport, the in-terminal Dollar counter is the more convenient option.

To collect your Dollar hire in Palm Springs, bring the following physical documents:

• Your original, unexpired driver's licence in the main driver's name
• A major credit card with the driver's name printed on the card, used for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

If your driver's licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without the original licence.

All documents must be physical. Digital copies shown on a phone are not accepted at the Dollar counter in Palm Springs. Debit and prepaid cards are not accepted for the authorisation hold.

Most highways in and around Palm Springs are toll-free. However, if you drive west toward Los Angeles on the I-10 corridor, you may encounter Express Lanes with dynamic tolls. If your Palm Springs trip takes you north toward the San Francisco Bay Area, bridge tolls of approximately US$7 to US$15 per crossing apply.

California uses the FasTrak electronic toll system statewide. Nearly all toll facilities are cashless, meaning tolls are collected via transponder or licence plate recognition. Your Dollar hire vehicle in Palm Springs will include an electronic toll device or plate-based billing system.

At the Dollar counter in Palm Springs you can choose between two options:

• Unlimited toll package: approximately US$11 to US$25 per hire day, covering all toll usage
• Pay per use: actual toll amounts plus daily or administrative processing fees billed after the hire, sometimes weeks later

You may also opt out and pay tolls directly through the FasTrak website or toll agency portals. If you use your own transponder, inform the Dollar agent at pickup so the vehicle's default device can be deactivated to avoid duplicate charges.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire, including any tolls incurred while driving your Dollar vehicle from Palm Springs toward Los Angeles Express Lanes or Bay Area bridges.

To claim your cashback after returning the car:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the Dollar hire agreement signed at pickup, and a toll receipt or invoice showing charges paid

The refund is capped at 5% of your booking total. For example, if your Palm Springs Dollar booking totals US$500, the maximum cashback is US$25. If your actual tolls were US$18, you receive US$18. Refunds are issued to the original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Yes, a young driver surcharge applies to Dollar hires at Palm Springs International Airport for drivers aged 20 to 24. The fee is approximately US$25 per day and is paid at the Dollar counter at pickup, not included in your prepaid rate.

In the United Kingdom, the standard minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can hire from Dollar in Palm Springs but are subject to this daily underage fee. Most premium and speciality vehicle classes are also restricted to renters aged 25 and older, so younger drivers are typically limited to economy, compact, and intermediate categories.

If you are between 21 and 24, Budget for this surcharge when comparing total hire costs. The fee is charged by Dollar directly at the Palm Springs counter and is separate from any taxes or optional extras. Bring a valid driver's licence and a major credit card in your name with sufficient available credit to cover both the authorisation hold and the surcharge.

Yes, Dollar offers one-way hires from Palm Springs, allowing you to drop off the vehicle at a different location, such as Los Angeles, San Diego, or another Southern California city, without returning to Palm Springs.

A drop-off fee typically applies for one-way hires and varies by route, vehicle class, and season. This fee is shown during the booking process under the "To pay at destination" section and will also appear on your booking confirmation. It cannot be prepaid and is paid directly to Dollar at the Palm Springs pickup counter.

To book a one-way hire from Palm Springs:

• Select a different return location during the search on the Hola Car Rentals website or app
• Review the drop-off fee shown on the rate details page before confirming
• Verify the fee on your confirmation matches what was shown at checkout

Cross-state one-way hires are generally permitted but may carry higher fees or restrictions depending on the destination. Always confirm the exact drop-off fee for your specific Palm Springs Dollar route before booking.

Dollar hires in Palm Springs follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup at the Palm Springs Dollar counter, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the lot.

Before returning the car to the Dollar lot at 3400 E Tahquitz Canyon Way, Palm Springs, refuel within approximately 10 miles of the return location so the gauge does not drop below full during the drive back. Keep your fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, Dollar may charge:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices
• A refuelling service or administrative fee

For after-hours returns at the Palm Springs Dollar location, leave the fuel receipt in the return envelope and keep a photo of the full gauge as documentation.

Most Hola Car Rentals bookings, including Dollar hires booked through Hola Car Rentals in Palm Springs, include travel assistance provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving in the Palm Springs area or on nearby desert highways.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit applies only to non-North American customers. Residents of the United Kingdom and Canada do not qualify for this travel assistance coverage. Check your booking confirmation for the exact terms and coverage limits applicable to your Palm Springs Dollar hire.

Yes, you can add an additional driver to your Dollar hire in Palm Springs, either as part of your rate or for a fee paid at the counter.

Check your Hola Car Rentals confirmation first. If it states "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no cost. If not included, Dollar charges approximately US$13.50 per hire day for an additional driver, up to a maximum of US$189, plus applicable taxes.

To add a driver at the Palm Springs Dollar counter:

• The additional driver must be present at pickup with a valid driver's licence
• If their licence uses a non-Latin alphabet, an IDP is also required
• Both the main driver and the additional driver must sign the hire agreement
• Confirm the additional driver's name appears on your paperwork before leaving

Only drivers listed on the Dollar hire agreement in Palm Springs are covered by protections such as CDW/LDW and liability cover. Anyone not named on the contract who drives the vehicle may void those protections.

When picking up a Dollar hire in Palm Springs, you will be offered several insurance and protection options at the counter. Understanding what each covers helps you avoid paying for duplicate cover.

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Dollar hire vehicle itself, including theft and vandalism. A deductible may apply unless your confirmation states zero excess.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles while driving in Palm Springs or elsewhere. Some US states require a minimum liability amount; California does not mandate that hire companies include it by default, so adding supplemental liability is strongly recommended.

CDW/LDW does not cover third parties, and LIS/ALI/SLI does not cover damage to the Dollar vehicle itself. These are separate protections that work together.

Check your Hola Car Rentals booking confirmation before arriving at the Palm Springs Dollar counter to see which coverages are already included in your rate, so you can make an informed decision about any optional extras offered at pickup.

At the Palm Springs Dollar counter, a temporary authorisation hold is placed on your credit card at pickup. For standard vehicles in the United Kingdom, this hold is typically between US$300 and US$400, though the exact amount varies by vehicle class, hire duration, and Dollar's current policy at the Palm Springs location.

The hold is not a charge. It reduces your available credit until Dollar releases it after you return the vehicle. Your bank or card issuer controls how quickly the hold disappears from your statement, which can take up to 15 business days after return.

Key requirements for the deposit at the Palm Springs Dollar counter:

• A physical major credit card with the driver's name printed on the card
• The card must be in the main driver's name
• Sufficient available credit to cover the hold plus any expected charges
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit

If you prepaid your Palm Springs Dollar booking through Hola Car Rentals, a deposit hold is still required at pickup. Bring a backup credit card in case your primary card is declined.

If you arrive late for your scheduled Dollar pickup in Palm Springs, the hire company will generally hold your reservation for up to 24 hours from the original pickup time. This applies to flight delays as well: if your delay is less than 24 hours, your booking should still be honoured, provided you arrive during counter operating hours.

The Dollar counter at Palm Springs International Airport operates from 08:00 to 20:00 daily. If your flight lands after 20:00, the counter will be closed and you will not be able to collect the vehicle until it reopens. Plan accordingly if you have a late arrival into Palm Springs.

If your delay exceeds 24 hours from the original pickup time, contact Hola Car Rentals support as soon as possible:

• WhatsApp: +1 (786) 999-8312
• Email: [email protected]

Changes beyond the 24-hour window are not guaranteed, and the booking may be forfeited without a refund if the window passes without contact. For the Dollar off-airport location in Palm Springs at 67-777 East Palm Canyon, Saturday hours end at 12:00, so late arrivals on weekends carry additional risk.