Car Hire
in Norfolk

Hola Car Rentals is the only premium partner of the top car hire brands operating in Norfolk, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Norfolk.

No. With Hola Car Rentals, all costs and charges for your booking in Norfolk are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Norfolk charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, there are toll roads in and around Norfolk that you will likely encounter during your hire.

Virginia uses E-ZPass as its primary electronic toll system. Key roads in the Norfolk area include the Chesapeake Expressway, which runs 16 miles and costs GBP 4.00 for standard 2-axle cars and GBP 5.00 for 4-axle vehicles. The Pocahontas Parkway charges GBP 4.85 for 2-axle vehicles and GBP 7.15 for larger trucks. If you drive towards Northern Virginia, the I-66, I-495, I-95, and I-395 Express Lanes use dynamic pricing that fluctuates based on real-time traffic.

At the Norfolk hire desk, you can enrol in the hire company's toll programme to handle tolls automatically:

• Budget e-Toll: GBP 6.95 per day plus actual toll charges
• Enterprise TollPass and National TollPass: GBP 4.95 per day
• General range across partners: GBP 3.99 to GBP 7.99 per day, typically capped at GBP 125 per hire month

These daily fees apply every day of the hire regardless of whether you use a toll road. If you opt out of the programme and drive a cashless toll road without paying, a violation notice may be mailed to you by the Virginia Department of Transportation, with consequences depending on the facility.

To pick up your hire car in Norfolk, you must bring the following physical documents:

• A valid, original driving licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driving licence is not in English and not issued by an EU or EEA country, an International Driving Permit (IDP) is strongly recommended. An IDP is mandatory if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original licence.

All documents presented at the Norfolk hire desk must be physical. Digital copies on a phone or tablet are not accepted. Name mismatches between your licence, passport, and credit card are one of the most common causes of problems at collection, so ensure all names match before you travel.

Yes, a major credit card is required to hire a car in Norfolk. The card must be in the main driver’s name with the driver’s name physically printed on the card, and it must be presented in person at the desk.

The hire partner will place a temporary authorisation hold on your card at collection. For standard vehicles in the United Kingdom, this hold is typically around GBP 300 to GBP 400, though the exact amount varies by partner, vehicle class, and location. The hold reduces your available credit until your bank releases it after the hire ends, which can take up to 15 working days.

• Debit cards are not accepted for the authorisation hold
• Prepaid or virtual cards are not accepted
• Someone else’s card is not accepted, even if they are present

Even if you paid for your Norfolk booking online in advance, you must still present a physical credit card at the desk for the hold. Bringing a backup credit card in your own name is a good precaution in case your primary card is declined. Notify your bank of your travel plans to avoid fraud blocks on in-person authorisations in Norfolk.

Yes, all bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Norfolk hire.

The Norfolk area has several toll roads, including the Chesapeake Expressway and routes connecting to Northern Virginia, so this benefit can provide real savings. Here is how it works:

• You pay tolls normally during your hire, either through the hire company's toll programme or directly at toll facilities
• After returning the vehicle, email [email protected] within 30 days
• Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

The refund is the lesser of the total tolls you paid or 5% of your booking total. For example, if your Norfolk booking total is GBP 500, the cap is GBP 25. If you paid GBP 18 in tolls, you receive GBP 18 back. If you paid GBP 40, you receive GBP 25.

Refunds are issued to the original payment method used for your reservation and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

The minimum age to hire a car in Norfolk without additional surcharges is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-driver surcharge at the desk, and most vehicle classes are restricted for this age group.

In Virginia, the standard rules apply: hire companies set their own minimum age policies, and 25 is the common threshold. Drivers under 25 in Norfolk should be aware of the following:

• A daily young-driver surcharge applies for drivers aged 21 to 24
• Most vehicle classes are restricted to drivers 25 and older, including full-size, SUV, minivan, luxury, and premium categories
• Economy, compact, and intermediate vehicles are typically the only classes available to under-25 renters

A valid driving licence and a major credit card in the main driver’s name are still required regardless of age. If you are 21 to 24 and from Latin America or the Caribbean, certain Avis and Budget rates in Norfolk may waive the young-driver fee for the main driver. Check your booking confirmation to see if this waiver is included.

Yes, you can add an additional driver to your Norfolk hire, either included in your rate or for a fee paid at the desk.

Check your booking confirmation first. If it states additional driver free of charge, the first extra driver is covered at no cost. If it is not included, the daily fees in Norfolk vary by partner:

• Avis, Budget, and Payless: GBP 13 per hire day plus taxes, capped at GBP 65 plus taxes
• Hertz, Thrifty, and Dollar: GBP 13.50 per hire day plus taxes, capped at GBP 189 plus taxes
• Alamo, National, and Enterprise: GBP 15 per day plus taxes

The additional driver must be present at the Norfolk collection desk with a valid driving licence and any required ID. If their licence is not in English or uses a non-Latin alphabet, they will also need an International Driving Permit. Both the main driver and the additional driver must sign the hire agreement. Anyone who drives the vehicle without being listed on the agreement is not covered by the hire protections.

The standard fuel policy for Norfolk hire cars is Full-to-Full. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Here is what to do at each stage of your Norfolk hire:

• At collection: check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge
• During the hire: use the correct fuel type. Wrong-fuel incidents are not covered and may generate charges
• Before return: refuel within approximately 10 miles or 15 km of the Norfolk return location so the gauge does not drop below full. Keep your receipt showing the date, time, and station address

If you return the vehicle below the recorded starting level, the hire partner may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Returning the car full is always the most cost-effective option for your Norfolk hire.

Yes, one-way hires are available in Norfolk, but a drop-off fee may apply depending on your return location.

The fee is route-specific and varies by hire company, destination, season, and vehicle class. When booking a one-way hire from Norfolk, the drop-off fee will appear on the details page of the rate you select, listed under the To pay at destination section. It will also appear on your booking confirmation.

• Norfolk to a nearby city in the same region: a drop-off fee often applies and varies by distance and car class
• Norfolk to a distant city or different state: a drop-off fee typically applies and can be higher
• Cross-border one-ways such as Norfolk to Canada: often restricted or subject to higher fees depending on the partner

This fee cannot be prepaid and is separate from fuel, tolls, and taxes. If the drop-off fee does not appear during your Norfolk booking, it means no fee applies to that specific route. If the desk charges a different amount than shown on your confirmation, keep all paperwork and contact support after the hire.

Yes, most bookings include travel assistance cover provided by Terrawind Global Protection, which can be valuable if something unexpected happens during your Norfolk trip or whilst driving in Virginia.

This benefit is designed for non-North American customers. Residents of the United States and Canada do not qualify for this cover.

For eligible renters, the travel assistance included with your Norfolk hire typically covers:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Norfolk hire, contact Terrawind 24 hours a day, 7 days a week at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. This cover does not replace CDW or LDW for vehicle damage, nor does it cover third-party liability. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

When hiring a car in Norfolk, you have two main types of cover to consider: protection for the hire vehicle itself and protection for third parties.

Collision Damage Waiver or Loss Damage Waiver (CDW or LDW) reduces your financial liability if the hire car is damaged or stolen during your Norfolk hire. A deductible may apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS, ALI, or SLI) covers bodily injury and property damage you may cause to others whilst driving in Norfolk. In Virginia, not all hire locations are required by law to include minimum liability cover, so it is worth confirming what is included in your rate.

• Check your Norfolk booking confirmation to see which covers are included
• CDW or LDW covers the hire vehicle; LIS or SLI covers third parties
• Neither covers your personal belongings or your own injuries
• All drivers must be listed on the hire agreement for cover to apply

If an incident occurs during your Norfolk hire, report it to the hire partner immediately using the number on your agreement and gather photos, location details, and any police report number.

If you drive through a toll road in Norfolk or the surrounding Virginia area without paying, you will receive a violation notice mailed to you by the Virginia Department of Transportation. The consequences depend on which toll facility issued the violation.

To avoid this situation, you have several options when picking up your Norfolk hire:

• Enrol in the hire company's toll programme at the desk. This handles tolls automatically and typically costs GBP 3.99 to GBP 7.99 per day, regardless of whether you use a toll road that day
• Purchase your own E-ZPass transponder or visitor toll pass before or during your Norfolk trip
• If you bring your own transponder, inform the desk agent at collection and ask them to deactivate the vehicle's built-in toll device to avoid duplicate charges

If you are charged for tolls after your Norfolk hire ends, note that toll agencies process invoices in batches, so charges can appear on your card days or even weeks after you return the vehicle. Keep your hire agreement and any toll receipts so you can verify charges if needed. If you believe you were overcharged, contact support with your booking confirmation and hire agreement.

If your flight to Norfolk is delayed, the hire company will hold your booking for up to 24 hours from the original scheduled collection time.

Here is what to expect depending on the length of your delay:

• Delay of less than 24 hours: your Norfolk booking is held automatically. Make sure you arrive during the desk's opening hours, as after-hours arrivals may not be accommodated at all locations
• Delay of more than 24 hours: contact support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes in this situation are not guaranteed but the team will assist where possible

If you do not collect the vehicle within 24 hours of the original Norfolk collection time and have not contacted support, the booking may be forfeited with no refund. It is also worth noting that desk hours in Norfolk can vary by location and may differ on holidays, so always confirm the operating hours shown on your hire agreement before you travel.

Yes, in most cases you can drive your Norfolk hire car to other states, but you should confirm the permitted territory on your hire agreement before leaving.

Most standard hires in Norfolk allow driving throughout the mainland United Kingdom. However, cross-border travel to Canada or Mexico may be restricted or require prior approval from the hire partner, and additional fees or documentation may apply.

• Driving within Virginia and neighbouring states such as Maryland, North Carolina, and Washington D.C. is generally permitted under standard hire terms
• Cross-border travel to Canada or Mexico requires explicit authorisation from the hire partner and is not automatically included
• Driving outside permitted areas can invalidate your CDW or LDW cover and any liability protection included in your Norfolk booking

If you plan to drive from Norfolk to another state or region, review the territory restrictions section of your hire agreement at collection. If you are unsure whether your intended route is permitted, ask the desk agent before departing. Unauthorised use of the vehicle, including driving in restricted areas, can result in additional charges and loss of cover.