Car Hire
at Norfolk Airport

Hola Car Rentals is the only premium partner of the top car hire brands operating at Norfolk Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip at Norfolk Airport.

No. With Hola Car Rentals, all costs and charges for your booking at Norfolk Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Norfolk Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

All major hire car counters at Norfolk Airport are located on Level 1 of the Arrivals Terminal, directly in the baggage claim area. No shuttle, people mover, or off-site transport is needed.

Brands with counters in the baggage claim area include Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, and Thrifty. American and Sixt operate from a slightly separate location in Garage A, Level 1, which is still on the airport property.

After clearing customs and collecting your bags, simply follow the hire car signs across from baggage claim to reach the counters. Once you complete paperwork and receive your keys, vehicles are parked immediately outside the terminal or in adjacent Garage A (Level G for most brands).

The hire desks are at Norfolk International Airport, 2200 Norview Ave, Norfolk, VA 23518. Counter hours run from approximately 4:30 AM until the last arriving flight each night.

At Norfolk Airport, the time from landing to driving away depends on whether you are arriving on a domestic or international flight.

For international arrivals, plan for 60 to 120 minutes total from gate to vehicle:

• 20 to 60 minutes for U.S. Customs and Border Protection immigration and customs clearance, depending on flight volume
• 5 to 10 minutes to walk from baggage claim to the hire desk on Level 1 of the Arrivals Terminal
• 10 to 20 minutes for desk paperwork and vehicle inspection
• 5 minutes to reach your vehicle outside the terminal or in Garage A

Domestic arrivals at Norfolk Airport can expect the process to be 20 to 40 minutes faster since there is no immigration or customs step. Because all counters are on-site in the baggage claim area, there is no shuttle wait at Norfolk Airport, which keeps the overall process efficient compared to airports with off-site hire centres.

To pick up a hire car at Norfolk Airport, you must present all of the following physical documents at the counter. Digital copies are not accepted.

• Valid driver’s licence (original, unexpired, in the main driver’s name)
• Passport and any required entry visas
• Round-trip flight or cruise tickets
• Physical major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
• Your booking confirmation or printed voucher

If your driver’s licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory at Norfolk Airport. For licences in other non-English scripts or from countries outside the EU/EEA, an IDP is strongly recommended even if not strictly required.

The IDP is a translation document only and must always be carried alongside your original licence. It is not a standalone licence. Obtain your IDP in your home country before travelling, as U.S. issuers such as AAA do not issue IDPs to non-U.S. licence holders.

Name mismatches between your licence, passport, and credit card are a common reason for problems at the Norfolk Airport counter, so verify all names match before you travel.

Yes, there are toll roads in the Virginia region around Norfolk Airport that you may encounter during your hire.

Virginia uses E-ZPass as its primary electronic toll system. Key toll roads in the area include:

• Chesapeake Expressway (16 miles): US$4.00 for standard 2-axle cars
• Pocahontas Parkway: US$4.85 for 2-axle vehicles
• Powhite Parkway: US$0.75 for 2-axle vehicles
• I-66, I-495, I-95, and I-395 Express Lanes near Washington D.C.: dynamic pricing based on real-time traffic

Your hire vehicle from Norfolk Airport will include an electronic toll device. At the counter you can choose a toll management programme such as Budget e-Toll (US$6.95 per day plus actual tolls) or Enterprise TollPass (US$4.95 per day). These daily fees apply every day of the hire regardless of whether you use a toll road that day.

If you decline the programme and drive a toll road, the hire company will bill the toll amount plus an administrative processing fee to your credit card after the hire ends. Toll charges can appear weeks after your return.

All bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid. See the next FAQ for details on how to claim it.

Yes, every booking that starts at Norfolk Airport includes Tolls Cashback, which reimburses up to 5% of your total booking value for tolls you pay during the hire.

Virginia uses E-ZPass on roads such as the Chesapeake Expressway, Pocahontas Parkway, and the I-66 Express Lanes near Washington D.C., so toll costs can add up depending on your route. Tolls Cashback helps offset those costs.

To claim your cashback after returning the vehicle at Norfolk Airport:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for the booking

The refund is issued to the original payment method and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are free; you still pay them normally and receive reimbursement afterwards.

Yes, a physical major credit card in the main driver’s name is required to hire a car at Norfolk Airport. Debit cards, prepaid cards, and virtual or digital wallet cards are not accepted for the authorisation hold.

At the Norfolk Airport counter, the hire company will place a temporary authorisation hold on your card, typically around US$300 to US$400 for a standard vehicle. This hold reduces your available credit but is not a charge. It is released after you return the vehicle, though your bank may take up to 15 business days to reflect the release.

Key things to keep in mind:

• The card must be physical, with the driver’s name printed on it
• The name on the card must match the name on your driver’s licence and hire agreement
• Even if you prepaid your booking online, you must still present a physical credit card at the Norfolk Airport counter for the deposit hold
• Bring a backup credit card in your name in case your primary card is declined
• Notify your bank of your travel plans to prevent fraud blocks on in-person authorisations

It depends on your driver’s licence. At Norfolk Airport, an International Driving Permit (IDP) is mandatory if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. For licences in other non-English formats, an IDP is strongly recommended even if not strictly required by every hire partner.

Important rules about the IDP at Norfolk Airport:

• The IDP is a translation document only and must always be carried together with your original licence
• It is not a standalone licence and will not be accepted without the original
• You must obtain your IDP in your home country before travelling. U.S. organisations such as AAA do not issue IDPs to non-U.S. licence holders
• EU and EEA licences are generally valid in the United Kingdom without an IDP

At the Norfolk Airport counter, the hire agent will verify your licence. If your licence cannot be read by the agent or does not pass the DMV check, you may be denied the vehicle without an IDP. To avoid any issues, obtain the IDP before your trip if there is any doubt about your licence format.

When you hire a car at Norfolk Airport, several local fees and taxes are added to the base rate. These are standard airport hire charges and are separate from your prepaid booking total unless your confirmation states they are included.

Typical fees at Norfolk Airport include:

• Airport concession recovery fee (ACRF): charged by the hire company to recover the cost of operating at the airport
• Customer facility charge (CFC): typically US$4.50 to US$5.60 per hire day in Virginia airports, used to fund airport hire facilities
• Virginia state sales tax: approximately 5 to 6%
• Vehicle licence recovery fee: approximately US$0.40 per day

These fees are itemised on your hire agreement at the Norfolk Airport counter. If your booking confirmation shows taxes and fees as included, you should not be billed again for those items at the counter. If you are charged for something not disclosed on your confirmation, the No Extra Charges© guarantee may apply.

Review your booking confirmation carefully before arriving at Norfolk Airport so you know exactly what is prepaid and what is due locally.

Yes, most bookings that include a hire car pickup at Norfolk Airport include travel assistance coverage provided by Terrawind Global Protection at no extra cost. Note that this benefit does not apply to U.S. or Canadian residents.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This is especially useful if you experience a breakdown on Virginia toll roads or highways near Norfolk Airport, or if a medical situation arises during your trip. It does not cover damage to the hire vehicle itself (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI).

To use the assistance, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact coverage limits and conditions that apply to your specific reservation.

Returning your hire car at Norfolk Airport is straightforward. Follow the airport signs for Hire Car Return as you approach the terminal.

Most brands return vehicles to Level G of Garage A or to the area immediately outside the terminal, while American and Sixt use Level 1 of Garage A. Steps for a smooth return at Norfolk Airport:

• Refuel before arriving at the airport. There is no on-site fuel station at Norfolk Airport, so fill up en route to match the fuel level recorded on your hire agreement
• Park in the designated return area for your brand
• Note the mileage and fuel level on your agreement
• Drop your keys and contract in the key drop box for your brand (for example, the Budget Fastbreak box, the Enterprise box to the left of the sliding glass doors before the terminal, or the Avis box in front of the return building)
• Keep a photo of the fuel gauge and odometer as evidence

After-hours returns at Norfolk Airport are available 24 hours a day via the drop boxes. You do not need to visit the counter. Your final hire agreement will be sent to you afterwards. The standard grace period for returns is 30 minutes; returning more than 30 minutes late may result in an additional day charge.

At Norfolk Airport, the standard minimum age to hire a car without a surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-driver surcharge, and most vehicle classes are restricted to drivers aged 25 and older.

Vehicle classes typically restricted to drivers 25 and older at Norfolk Airport include full-size sedans, full-size SUVs, minivans, vans, convertibles, luxury, and premium vehicles. Drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and compact SUV categories.

Young-driver surcharge amounts vary by brand at Norfolk Airport:

• Avis and Budget: US$13 per day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, and Dollar: US$13.50 per day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

One exception: if you are aged 21 to 24 and from Latin America or the Caribbean, certain Avis and Budget rates at Norfolk Airport may waive the young-driver fee for the main driver. Check your booking confirmation to see if this waiver is shown. Drivers under 21 cannot hire at Norfolk Airport.

Yes, you can add an additional driver to your hire car at the Norfolk Airport counter. The additional driver must be present at pickup with a valid driver’s licence and any required identification.

Whether the additional driver fee is included or charged at the counter depends on your rate:

• If your booking confirmation shows additional driver as included, the first extra driver is free
• If not included, fees at Norfolk Airport vary by brand: Avis and Budget charge US$13 per day (capped at US$65); Hertz, Thrifty, and Dollar charge US$13.50 per day (capped at US$189); Alamo, National, and Enterprise charge US$15 per day

Important requirements for adding a driver at Norfolk Airport:

• The additional driver must be physically present at the counter at pickup
• They must show a valid driver’s licence and, if required, an IDP
• Both the main driver and the additional driver must sign the hire agreement
• For Avis, Budget, and Payless at Norfolk Airport, additional drivers must generally be at least 25 years old

Only drivers listed on the hire agreement are covered by the vehicle’s protections such as CDW/LDW and liability cover. Anyone not named on the contract who drives the vehicle may void those protections.

The standard fuel policy for hire cars at Norfolk Airport is Full-to-Full. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for a smooth fuel return at Norfolk Airport:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer
• Use the correct fuel type during your hire. Wrong-fuel incidents are not covered and may generate additional charges
• Refuel within approximately 10 miles of the Norfolk Airport return location before dropping off the vehicle. There is no on-site fuel station at Norfolk Airport, so plan your refuelling stop on the route back
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at Norfolk Airport, leave the receipt in the key drop envelope and keep a photo of the full gauge

If you return the vehicle below the recorded starting level, the hire company may charge a fuel shortfall at their refuelling rate, which is typically higher than retail pump prices, plus an administrative service fee. Returning the car full is always the most cost-effective option at Norfolk Airport.