Budget Car Hire
in Norfolk

Hola Car Rentals is the only premium partner of the top car hire brands operating in Norfolk, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Norfolk.

No. With Hola Car Rentals, all costs and charges for your booking in Norfolk are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Norfolk charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Budget counter at Norfolk International Airport (ORF) is located on Level 1 of the Arrivals Terminal, near baggage claim. After completing check-in at the counter, you proceed to Level G of Garage A at 2200 Norview Ave, Norfolk, VA 23518 to collect your vehicle.

Budget counter hours at Norfolk run from 4:30 AM until the last arriving flight each night, so the desk aligns with flight schedules. No shuttle is required between the terminal and the garage.

When returning your Budget hire in Norfolk, vehicles go back to Level 2 of Garage A. If you are returning after hours, park in the designated area and use the key drop box.

To pick up your Budget hire in Norfolk, you must bring the following physical documents:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, for the authorisation hold
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside the United States)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the Budget counter in Norfolk. For all other non-English licences, an IDP is strongly recommended.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Budget counter.

Yes, toll roads are a real consideration when driving a Budget hire in Norfolk and the wider Hampton Roads area of Virginia.

Virginia uses E-ZPass as its primary electronic toll system. Key toll roads you may encounter include:

• Chesapeake Expressway (16 miles): US$4.00 for standard 2-axle cars
• Pocahontas Parkway: US$4.85 for 2-axle vehicles
• I-64 Hampton Roads Express Lanes (HREL): dynamic high-occupancy toll pricing, operating 24/7 with reversible express lanes
• I-66, I-495, I-95, and I-395 Express Lanes near Washington D.C.: dynamic pricing based on real-time congestion

Budget offers its own e-Toll service at US$6.95 per day plus the cost of actual tolls. You can enrol at the Norfolk counter when you pick up your vehicle. If you drive a toll road without enrolling, Budget will bill the toll amount plus administrative fees to your credit card after the hire ends.

Toll charges can appear on your card days or even weeks after you return the vehicle, as toll agencies process invoices in batches.

Yes, all Hola Car Rentals bookings, including Budget hires in Norfolk, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire.

Given that the Norfolk and Hampton Roads area has several toll roads, including the Chesapeake Expressway and the I-64 Hampton Roads Express Lanes, this benefit can offset a meaningful portion of your toll costs.

To claim your cashback after returning your Budget hire in Norfolk:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or statement showing toll charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted.

The I-64 Hampton Roads Express Lanes (HREL) near Norfolk are among the most unusual highway configurations in the United States, and they can be confusing for first-time drivers in a Budget hire car.

Key things to understand before driving these lanes:

• The express lanes are reversible, meaning they operate in one direction at a time: westbound in the morning towards Naval Station Norfolk and the Hampton Roads Bridge-Tunnel, and eastbound in the afternoon
• Part-time shoulder express lanes also open on the inside shoulder, running in the opposite direction to the reversible lanes
• Entry and exit are only permitted in signed zones, marked by dashed yellow lines and overhead gantry signs showing green arrows or red X symbols
• These lanes operate 24/7 with high-occupancy tolling
• Key interchange points to watch include I-564, Northampton Boulevard, I-264, and Tidewater Drive

Always observe the overhead gantry signs before entering any express lane in your Norfolk Budget hire. Driving under a red X is a violation. If you use these lanes, toll charges will be billed through the Budget e-Toll programme or directly to your card via plate-based billing.

When you pick up your Budget hire in Norfolk, the counter will place a temporary authorisation hold on your credit card as a security deposit. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, location, and season.

Important things to know about the deposit:

• The hold is not a charge; it temporarily reduces your available credit until released after you return the vehicle
• You must present a physical major credit card with the driver’s name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted at the Budget counter in Norfolk
• After you return the vehicle, the hold is released, but your bank may take up to 15 working days to reflect the release
• Bring a backup credit card in case your primary card is declined

If you prepaid your booking online, you are still required to present a physical credit card at the Budget counter in Norfolk for the deposit hold.

Budget hires in Norfolk follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid extra fees on your Norfolk Budget hire:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge at pickup
• Refuel within approximately 10 miles of the return location at Norfolk International Airport (Garage A, Level 2) so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key drop envelope and keep a photo of the full gauge

If you return the Budget vehicle in Norfolk with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

Yes, most Hola Car Rentals bookings, including Budget hires in Norfolk, include travel assistance provided by Terrawind Global Protection. This benefit is particularly useful if you encounter an incident on Norfolk's more complex road infrastructure, such as the I-64 Hampton Roads Express Lanes or the Chesapeake Expressway.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24/7, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Budget hire vehicle itself (that is covered by CDW/LDW) or third-party liability to others (covered by LIS/ALI/SLI). Always review your booking confirmation for the exact terms that apply to your reservation.

Yes, you can add an additional driver to your Budget hire in Norfolk, either as part of your rate or by paying a fee at the counter.

For Budget hires in Norfolk, the additional driver fee is US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes, when not included in your rate. Check your booking confirmation to see if an additional driver is already included at no extra cost.

Requirements for adding a driver at the Budget counter in Norfolk:

• The additional driver must be present at pickup with a valid driver’s licence
• They must meet the minimum age requirements (for Budget in Norfolk, additional drivers must generally be at least 25 years old)
• If their licence uses a non-Latin alphabet, an IDP is required
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Budget hire agreement in Norfolk are covered by protections such as CDW/LDW. Anyone not named on the contract who drives the vehicle may void your cover.

The minimum age to rent a Budget car in Norfolk without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily underage fee on top of the hire rate.

For Budget hires in Norfolk, the young-renter surcharge is US$13 per day plus taxes, capped at US$65 plus taxes for the hire period. Vehicle class restrictions also apply: drivers under 25 are generally limited to Economy, Compact, Medium Sedan, Standard Sedan, Compact SUV, and Medium SUV categories. Premium, luxury, full-size SUV, minivan, and convertible classes typically require the driver to be 25 or older.

One exception applies for travellers from Latin America and the Caribbean: certain Hola Car Rentals rates fulfilled by Budget waive the underage fee for main drivers aged 21 to 24 when the waiver is explicitly shown on the booking confirmation. Check your confirmation or contact support to verify eligibility before arriving at the Norfolk counter.

Yes, there is an off-airport Budget location in Norfolk at 1700 Norview Ave, Bromley Shopping Centre, Norfolk, VA 23518, approximately 3.68 miles from Norfolk International Airport (ORF).

Before choosing between the airport and off-airport Budget location in Norfolk, consider the following:

• The airport Budget counter (Level 1, Arrivals Terminal, ORF) is open from 4:30 AM until the last arriving flight, making it the most convenient option if you are arriving by plane
• The off-airport location on Norview Ave operates on standard business hours and may not be accessible after hours or on holidays without prior arrangement
• You will need separate transport to reach the off-airport Budget location from the airport terminal
• Airport hires in Norfolk may include airport concession fees and facility charges that off-airport locations do not always carry

Your booking confirmation will show which location applies to your reservation. If you are unsure which Budget location in Norfolk is best for your itinerary, review the pickup address on your confirmation before travelling.

If you drive through a toll road in Norfolk or anywhere in Virginia without paying, the toll agency will identify the vehicle through its licence plate and issue a violation notice. Because the vehicle is registered to Budget, the hire company will receive the notice and pass the charge, plus an administrative processing fee, on to you.

To avoid unexpected post-hire charges on your Budget hire in Norfolk:

• Enrol in Budget's e-Toll service at the Norfolk counter (US$6.95 per day plus actual toll costs) so all tolls are handled automatically
• If you opt out of the e-Toll programme, pay tolls manually at any booth that accepts cash or credit card
• Keep in mind that the I-64 Hampton Roads Express Lanes near Norfolk are fully electronic with no cash option, so a toll programme or plate-based billing will apply automatically

Toll charges and violation fees can appear on your credit card days or even weeks after you return the Budget vehicle in Norfolk, as toll agencies process invoices in batches. Review your post-hire statement carefully and contact support if you see charges you do not recognise.

Yes, one-way hires are possible with Budget in Norfolk, but a drop-off fee may apply depending on your return location.

How one-way fees work for Budget hires originating in Norfolk:

• Returning to a different city or state typically incurs a drop-off fee, which varies by route, distance, vehicle class, and season
• Returning to a different location within the same city, such as from Norfolk International Airport to the Norview Ave Budget location, may or may not carry a fee depending on the specific route
• Cross-border one-way hires, for example returning a Norfolk Budget hire in Canada, are often restricted or carry significantly higher fees

The drop-off fee is shown during the booking process on the rate details page under the section labelled "To pay at destination." It cannot be prepaid and is payable at the Budget counter in Norfolk or at the return location. If your confirmation does not show a drop-off fee, none should apply to your route.

If you need to change your return location after booking, contact support, as route changes may reprice the hire and recalculate any applicable fee.