National Car Hire
in Norfolk

Hola Car Rentals is the only premium partner of the top car hire brands operating in Norfolk, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Norfolk.

No. With Hola Car Rentals, all costs and charges for your booking in Norfolk are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Norfolk charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The National car hire counter at Norfolk International Airport (ORF) is located on Level 1 of the Arrivals Terminal, at 2200 Norview Ave, Norfolk, VA 23518. National shares this counter area with other brands including Alamo, Avis, Budget, Enterprise, Hertz, and Thrifty.

After completing your paperwork at the Level 1 counter, you proceed to Level G in Garage A to collect your vehicle. No shuttle or train is required; the garage is accessible on foot from the terminal, making the process straightforward after a flight into Norfolk.

Counter hours run from 4:30 AM until the last arriving flight nightly, so the desk stays open to accommodate late arrivals. After-hours vehicle returns are also available at the Norfolk location. For the most current hours, confirm with your booking confirmation before travel.

To pick up a National hire car in Norfolk, you must present the following physical documents at the counter:

• A valid, unexpired driver’s licence with a photograph (digital licences are not accepted, and the licence must be valid for the entire hire period)
• A major credit card in the main driver’s name, with the driver’s name printed on the physical card, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting Norfolk from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the National counter in Norfolk. For licences in English or using a Roman alphabet, an IDP is recommended but not strictly required. The IDP is a translation only and must be carried alongside your original licence.

All documents must be physical originals. Digital or scanned copies will not be accepted at the Norfolk counter.

Yes, National charges a young driver surcharge in Norfolk for renters between the ages of 21 and 24. The underage surcharge at the National location in Norfolk is US$25 per day.

Drivers in this age range are also restricted to specific vehicle classes at the Norfolk location. Eligible categories include Economy through Full Size cars, Cargo and Minivans, and Compact, Small, and Standard SUVs with seating for up to 5 passengers. Premium, luxury, and larger vehicle classes are generally not available to under-25 renters.

Drivers must be at least 21 years old to rent from National in Norfolk. The minimum age without a surcharge is 25. If you are 21 to 24, Budget for the US$25 daily fee on top of your base hire rate when planning your Norfolk trip.

A valid driver’s licence and a major credit card in the main driver’s name are still required regardless of age.

Virginia uses E-ZPass as its primary electronic toll system, and this applies to National hire car drivers in Norfolk and throughout the state. Most toll roads in Virginia no longer have staffed cash booths, so having a plan before you drive is important.

National offers a TollPass programme at the Norfolk location, which covers tolls electronically so you do not need to stop or pay manually. The daily fee for National's TollPass is US$4.95 per day, charged for each day of the hire regardless of whether you use a toll road that day.

Some toll roads you may encounter when driving from Norfolk include:

• Chesapeake Expressway (16 miles): US$4.00 for standard 2-axle cars
• Pocahontas Parkway: US$4.85 for 2-axle vehicles
• I-66, I-495, I-95, and I-395 Express Lanes: dynamic pricing based on real-time traffic

If you decline the TollPass programme and drive through a cashless toll, National will charge the toll amount plus administrative processing fees to your credit card after the hire ends. Toll charges can appear on your statement days or even weeks after you return the vehicle in Norfolk.

All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Norfolk hire. Submit your claim within 30 days of return to [email protected] with your hire agreement and toll receipts.

Yes, you can add an additional driver to your National hire in Norfolk, but the process and cost depend on your rate and the relationship between drivers.

At National in Norfolk, a spouse or domestic partner who meets the same age and licence requirements is typically authorised at no extra charge. Any other additional driver costs US$15 per day, paid at the counter when you pick up the vehicle.

To add an additional driver at the Norfolk counter:

• The additional driver must be physically present at collection
• They must present a valid driver’s licence (and an IDP if their licence uses a non-Latin alphabet)
• Both the main driver and the additional driver must sign the hire agreement
• The additional driver must meet the minimum age requirements for Norfolk

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. If someone not named on the contract drives the National vehicle in Norfolk, cover may be void and additional charges could apply. Always confirm the additional driver’s name appears on your paperwork before leaving the counter.

Yes, a major credit card is required to hire from National in Norfolk. All renters must present a physical credit card in the main driver’s name, with the driver’s name printed on the card, at the time of collection at the Norfolk counter.

The credit card is used to place a temporary authorisation hold on your account. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount at the Norfolk location is set by National at the counter and may vary by vehicle class or season.

Important points to bear in mind for your Norfolk hire:

• Debit cards and prepaid cards are not accepted for the authorisation hold
• Virtual or digital-only card numbers are not accepted; you must present the physical card
• The card must have sufficient available credit to cover the hold plus any expected charges
• Even if you prepaid your booking online, you must still present a physical credit card at the Norfolk counter

The hold is released after you return the vehicle. Your bank controls how quickly the funds become available again, which can take up to 15 business days. Bringing a backup credit card is always a good idea.

Yes, after-hours returns are available at the National location at Norfolk International Airport (ORF). If your flight or schedule means you need to return the vehicle outside of standard counter hours, you can do so by parking the car as instructed and using the key drop box at the location.

The National counter at Norfolk operates from 4:30 AM until the last arriving flight nightly, which covers most arrival and departure windows. However, if you do need to return outside those hours, follow these steps:

• Park the vehicle in the designated return area, which is Level 2 of Garage A at Norfolk Airport
• Note the fuel level and take a photo of the dashboard showing the gauge and odometer
• Place your keys in the after-hours drop box as directed by the hire agreement
• Keep a copy of your hire agreement and any fuel receipts

Under the standard Full-to-Full fuel policy, you should refuel within approximately 10 miles of the Norfolk return location before dropping off. Keep your fuel receipt in case any dispute arises after the hire closes. Charges for tolls or other items may still be applied to your card after the after-hours return is processed by National.

Most Hola Car Rentals bookings for a National hire in Norfolk include travel assistance coverage provided by Terrawind Global Protection. This benefit is included automatically and covers up to 5 passengers on your reservation.

Core benefits typically include:

• Travel insurance with medical cover for accidents and non-pre-existing illnesses
• Legal assistance in the event of a road accident during your Norfolk hire
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This cover is particularly useful if you experience a medical emergency or need legal support after an incident on Virginia roads during your Norfolk trip. To activate assistance, contact Terrawind 24 hours a day at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this cover. It also does not cover damage to the National hire vehicle itself (that is handled by CDW/LDW) or third-party liability to others (covered by LIS/ALI/SLI). Always review your booking confirmation for the exact terms that apply to your Norfolk reservation.

Yes, one-way hires with National are generally possible, allowing you to pick up in Norfolk and return the vehicle at a different location. However, a drop-off fee may apply depending on the route, distance, and vehicle class you select.

When booking a one-way hire from Norfolk, the drop-off fee will be shown on the rate details page under the section labelled as charges due at the destination. This fee is set by National and is not included in the prepaid rate, meaning it is paid at the counter when you pick up the vehicle in Norfolk.

Key things to know about one-way hires from Norfolk:

• Same-city routes, such as airport to downtown Norfolk, often carry no drop-off fee
• Routes between Norfolk and another city or state typically do carry a one-way fee
• Long-distance or cross-country routes may have higher fees or limited availability
• Cross-border one-ways, such as driving from Norfolk into Canada, may be restricted or require prior authorisation from National

If you need to change your drop-off location after booking, contact support promptly, as changes can reprice the hire and affect the drop-off fee. Always verify the fee shown on your confirmation matches what National presents at the Norfolk counter.

When hiring from National in Norfolk, there are two main types of cover to consider for your vehicle and third-party liabilities.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the National hire vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage caused to other vehicles or persons.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the National vehicle in Norfolk and on Virginia roads. In the United Kingdom, not all states require hire companies to include minimum liability cover, so confirming this protection is in place before you drive is strongly recommended.

Common exclusions to be aware of for your Norfolk hire:

• Tires, wheels, and undercarriage damage are often excluded from CDW/LDW
• Prohibited use such as off-road driving or driving under the influence voids cover
• Only drivers named on the hire agreement are covered
• Incidents not reported promptly may not be covered

Review your booking confirmation to confirm which covers are included in your rate and what deductibles apply before collecting your National vehicle in Norfolk.

National hire cars in Norfolk operate under a Full-to-Full fuel policy. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel charges on your Norfolk hire:

• Check the fuel gauge with the National agent at collection and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge when you collect the car
• Refuel within approximately 10 miles of Norfolk International Airport before returning the vehicle
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at Norfolk Airport, leave the receipt in the drop envelope and keep a photo of the full gauge

If you return the National vehicle in Norfolk with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate separate charges.

If the vehicle was not full at collection, ask the National agent in Norfolk to record the exact starting level on the agreement, and return it at that same level to avoid any dispute.

All Hola Car Rentals bookings for National in Norfolk include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls you pay during your hire.

Virginia uses the E-ZPass system, and toll roads near Norfolk such as the Chesapeake Expressway and various express lanes on I-95 and I-66 can add up over the course of a hire. The Tolls Cashback benefit helps offset those costs after your trip.

To claim your cashback after returning your National vehicle in Norfolk:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number
• Attach your Hola Car Rentals confirmation, the signed hire agreement from National, and a toll receipt or statement showing charges paid during the Norfolk hire period
• Include your full name, travel dates, and the last 4 digits of the card used for your booking

The refund is calculated as the lesser of the actual tolls paid or 5% of your total booking value. For example, if your booking total was US$500, the maximum cashback is US$25. Refunds are issued to the original payment method within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

If your National hire car breaks down or you face an emergency while driving in or around Norfolk, you should contact National's roadside assistance line directly. The number to call is printed on your hire agreement, which you receive at the Norfolk counter when you pick up the vehicle. Keep this document accessible throughout your trip.

For mechanical issues, flat tyres, or lockouts with your National vehicle in Norfolk, roadside assistance is available as a basic service. If you purchased a premium roadside package at the counter, additional services such as trip interruption cover may apply. Review your hire agreement to confirm what level of roadside support is included.

If you booked through Hola Car Rentals and are not a resident of the United Kingdom or Canada, your booking also includes travel assistance provided by Terrawind Global Protection. This covers medical emergencies and legal assistance in the event of an incident during your Norfolk hire. To reach Terrawind, call +1 888 980 9992 (available 24 hours a day) or contact them via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready.

In the event of an accident involving your National vehicle in Norfolk, prioritise safety first, contact local authorities if needed, and notify National immediately using the number on your hire agreement. Document the incident with photos, note the time and location, and obtain a police report number if applicable.