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Frequently Asked Questions

Where exactly is the National Car Rental pick-up at Norfolk International Airport (ORF), and which landmarks should I look for after baggage claim?

After collecting your luggage from the baggage claim carousels, look for the prominent overhead signs directing you to "Rental Cars." The National Car Rental desk is located within the arrivals terminal building, alongside other rental companies. Once you complete the paperwork at the desk, you will be directed to the adjacent multi-storey car park where the vehicles are staged. The whole process is contained within the main airport complex and requires only a short walk.

If my flight lands late at ORF, what’s the best way to confirm I can still collect my National rental car the same night?

The most reliable approach is to ensure your flight number is included in your rental reservation. This allows the local staff to monitor your flight status and anticipate any delays. You can also check the specific opening hours for the Norfolk Airport location on the National Car Rental website. If your flight is significantly delayed, calling the local branch on arrival can provide extra reassurance and confirm staff availability.

How long does it usually take to get from the ORF rental car area to the terminal for an early-morning departure?

The vehicle return process at Norfolk International Airport is designed to be efficient. The rental car return is located in the car park directly opposite the departures terminal. From the moment you hand in your keys, it is typically only a short walk of a few minutes to the airline check-in desks. To be on the safe side, it’s wise to allow about 15 to 20 minutes in total for the return process, including gathering your belongings and walking to the terminal.

What’s the easiest route out of ORF to reach Downtown Norfolk without getting caught in confusing lane splits?

For the most straightforward drive to Downtown Norfolk, leave the airport and follow the signs for I-64 West towards Hampton and Richmond. After a few miles on I-64, take exit 284 for I-264 West towards Downtown Norfolk. This interstate route keeps you off complex surface streets and provides clear signage for downtown exits such as City Hall Avenue. A sat‑nav will help, but this main highway route is the most direct and least confusing for visitors.

If I’m staying in Virginia Beach, which outbound route from ORF tends to be simplest for first‑time drivers in the area?

The most direct and simplest route to Virginia Beach is to follow the airport exit signs for I-64 East. This interstate will soon merge into I-264 East, the main expressway that leads all the way to the Virginia Beach oceanfront. Signage for this major tourist destination is clear, making it an easy drive even for those unfamiliar with the area. This route avoids local roads and minimises the number of turns you need to make.

How should I plan driving time from ORF to Naval Station Norfolk during weekday gate traffic?

When driving to Naval Station Norfolk, especially during morning or afternoon rush hours, it is important to plan for potential delays near the base gates. The most direct route is typically I-564 West, but traffic can back up considerably. Check a real‑time traffic app such as Google Maps or Waze before you depart. As a general rule, add at least 20 to 30 minutes to the estimated travel time to allow for possible gate congestion.

What do visitors need to know about driving near the Navy base areas if they don’t have military access?

While many roads around Naval Station Norfolk are public, it’s critical to heed any posted signs indicating restricted areas or checkpoints. Do not attempt to enter any gate or access road marked for military personnel only. Your sat‑nav may not always distinguish between public roads and secure entry points, so remain vigilant. If you approach a checkpoint by mistake, follow the instructions of the security personnel calmly and precisely.

For a hotel in Downtown Norfolk, what’s the easiest way to unload luggage before dealing with parking?

The most convenient method is to use the hotel’s main entrance and the designated passenger loading zone. Pull up to the front and the hotel’s valet or bell staff can usually assist with your luggage. This allows you to unload your bags quickly and check in without the pressure of finding immediate parking. Once your luggage is handled, you can then proceed to the hotel’s recommended car park or a nearby public lot without carrying your bags a long distance.

What should I know about one‑way streets and turning restrictions around MacArthur Center and the downtown core?

Downtown Norfolk uses a grid system with a significant number of one‑way streets, which can be tricky for first‑time visitors. Use a reliable navigation app and pay close attention to street signs indicating traffic flow and turning restrictions. Drive cautiously and plan your turns well in advance to navigate smoothly. While it may seem complex initially, the grid becomes logical once you get a feel for it.

How difficult is it to drive to the Waterside District and find nearby public parking during weekend evenings?

Driving to the Waterside District is straightforward as it’s a major landmark with good signage from I-264. On busy weekend evenings, traffic in the immediate area can be heavy, but parking is generally manageable. There are several large, clearly signposted public car parks within a one‑ or two‑block walk of the district. Arriving a little before your planned time is a good strategy to secure a spot without feeling rushed.

What’s the most straightforward driving approach to the Norfolk waterfront and Harbor Park on game nights?

On game nights, the most direct route to Harbor Park is typically via I-264, using either the City Hall Avenue or Waterside Drive exits. Expect increased traffic volume on surrounding streets as the start time approaches. Event parking signs will direct you to designated lots around the stadium. To avoid the worst congestion, plan to arrive at least 30–45 minutes before the game, giving you ample time to park and walk to the entrance.

If I’m going to a show at Chrysler Hall, where do drivers usually get tripped up by event traffic patterns?

The primary challenge when driving to Chrysler Hall is the convergence of traffic on St Paul’s Boulevard and Monticello Avenue. Police frequently direct traffic, which can alter normal patterns and lane availability, causing confusion for unfamiliar drivers. The car park attached to Scope Arena is the most convenient, but the entrance can become backed up. To avoid stress, consider using a city car park a few streets away and enjoy a short walk to the venue.

What’s it like driving through the Downtown Tunnel or Midtown Tunnel for first‑time visitors, and what should I watch for?

For first‑time visitors, driving through the Downtown or Midtown tunnels can feel narrow and enclosed. Maintain a steady speed, stay centred in your lane and avoid sudden braking. Be aware that traffic often slows or stops at tunnel entrances during peak times. Keep a safe following distance and be prepared for the transition from bright daylight to the tunnel’s artificial lighting.

If my itinerary includes both Norfolk and Portsmouth in the same day, how should I time tunnel crossings to avoid major backups?

To minimise delays when travelling between Norfolk and Portsmouth, avoid crossing through the Downtown or Midtown tunnels during weekday commuter rush hours, typically 07:00–09:00 and 16:00–18:00. The lightest traffic is usually mid‑day, between 10:00 and 14:00, or later in the evening. Always check a real‑time traffic app before you depart to see current conditions at the tunnel approaches.

What’s the easiest way to reach Olde Towne Portsmouth by car, and where do visitors typically park when they arrive?

The most direct route from Norfolk to Olde Towne Portsmouth is to take I-264 West through the Downtown Tunnel. Once you exit the tunnel, follow signs for the historic waterfront area. Visitors will find several convenient public car parks, particularly along County Street and Middle Street, providing easy walking access to the shops, restaurants and attractions on High Street. On‑street parking is also available but can be more limited.

What should I plan for when driving from Norfolk to Hampton or Newport News if there’s bridge‑tunnel congestion?

Driving to the Peninsula cities of Hampton or Newport News requires crossing a major bridge‑tunnel, most commonly the Hampton Roads Bridge‑Tunnel (HRBT) on I-64. This crossing is notorious for heavy congestion, especially during rush hour and on summer weekends. Always check a traffic app before you go. If the HRBT is heavily backed up, your primary alternate route is the Monitor‑Merrimac Memorial Bridge‑Tunnel (MMMBT) on I‑664, which often has lighter traffic.

How do I decide between staying on the Norfolk side vs the Virginia Beach side if I want simpler daily driving?

Your choice depends on your itinerary’s focus. Staying in Norfolk provides a central base for exploring the wider Hampton Roads region, including Portsmouth and the Peninsula, but requires driving to the beach. Staying in Virginia Beach is ideal if the oceanfront is your main destination, as it reduces beach‑day traffic. However, it can mean longer drives and potential tunnel congestion if you plan frequent trips back to Norfolk or other cities.

If I’m visiting Virginia Beach Oceanfront, what should I expect for traffic flow, turnarounds, and hotel access roads?

The Virginia Beach Oceanfront is laid out on a simple grid, with Atlantic Avenue running one‑way northbound and Pacific Avenue running one‑way southbound. Most hotel access is from Pacific Avenue, which tends to be less congested than beachfront Atlantic Avenue. U‑turns are generally not permitted, so plan to approach your destination from the correct direction. During the busy season, expect substantial pedestrian traffic crossing the main roads.

What are the biggest driving headaches around the Virginia Beach Oceanfront during summer weekends?

The main challenges during summer weekends are the sheer volume of vehicle and pedestrian traffic. The I‑264 expressway leading into the oceanfront can back up for miles, and finding parking becomes a significant time commitment. Atlantic Avenue gets very congested with drivers cruising and looking for spots. The best strategy is to arrive early, park in a hotel or municipal car park, and plan to walk or use local trolleys for the rest of the day.

If I’m planning a day at First Landing State Park, where do drivers usually enter and park, and how early should I arrive?

The main entrance to First Landing State Park is on Shore Drive (US‑60). Once inside, you’ll find several large car parks near the trailheads, picnic areas and the Chesapeake Bay beachfront. On pleasant weekends, especially in summer, these car parks can fill up quickly. To ensure you get a parking space, it’s highly recommended to arrive before 10:00.

What’s the most convenient way to do a day trip from Norfolk to Colonial Williamsburg and Jamestown with minimal wrong turns?

The most straightforward route is to take I‑64 West from Norfolk directly to the Williamsburg area. For a scenic historic connection between sites, leave I‑64 and follow signs for the Colonial Parkway. This dedicated park road links Jamestown, Williamsburg and Yorktown with clear signage and no commercial traffic. Using your sat‑nav is helpful, but this primary route is well marked for tourists.

How should I plan a day trip from Norfolk to the Outer Banks, especially with bridge timing and weekend traffic?

A day trip to the Outer Banks needs an early start to maximise your time. The primary route is VA‑168 South, which becomes US‑158 in North Carolina. The biggest bottleneck is often the Wright Memorial Bridge, particularly on summer weekends. To avoid the worst traffic, aim to leave Norfolk before 07:00. Weekday travel will almost always be less congested than a Saturday or Sunday.

If I want to visit Cape Henry Lighthouse and the Fort Story area, what access limitations should I check before driving over?

Cape Henry Lighthouse is located on the active Joint Expeditionary Base Fort Story, so you cannot simply drive up to it. Civilian visitors must enter through a security gate and present a valid government‑issued photo ID, such as a driving licence or passport, to obtain a temporary pass. Check the base’s official website or call ahead for the most current visitor access policies, hours and requirements before you make the trip.

What do I need to know about toll roads, tunnels, or electronic tolling when driving around Hampton Roads in a rental car?

Several major tunnels and express lanes in the Hampton Roads area use all‑electronic tolling systems like E‑ZPass. Most rental vehicles are equipped with a toll transponder or a similar service that records any tolls you incur during your trip. To understand how this service works and how you will be billed for tolls, it’s good practice to ask the rental agent for a brief explanation when you collect the car.

If I accidentally enter an express lane or a toll‑only approach near a tunnel, what should I do next to avoid unsafe manoeuvres?

The most important rule is to never stop, reverse or swerve suddenly if you find yourself in a toll lane by mistake. For your safety and that of others, continue driving forward through the toll gantry. The electronic system will automatically capture the vehicle’s information. The rental company’s tolling programme is designed to manage these occurrences, ensuring the toll is paid and processed correctly without any unsafe action on your part.

How early should I leave for ORF if I’m returning the car from Virginia Beach during weekday rush hour?

During weekday afternoon rush hour, typically 16:00–18:00, the drive from the Virginia Beach Oceanfront to Norfolk International Airport can be unpredictable. Traffic on I‑264 West can become very heavy, easily turning a 30‑minute drive into an hour or more. To be safe, it’s wise to allow at least 90 minutes for the drive itself, in addition to the time needed to refuel and complete the return process at the airport.

What’s the easiest way to handle a rental‑car return at ORF when I have passengers, lots of bags and a tight flight connection?

The most efficient strategy is to first drive to the main terminal’s upper‑level departures curb. There you can drop off all passengers and luggage, allowing them to proceed directly to the airline check‑in desk. After they are safely on their way, the driver can then proceed alone to the rental car return car park. This approach saves time and avoids the hassle of managing multiple people and bags in the return area.

If the rental return area is busy at ORF, how do I find the right lane and avoid circling in heavy traffic?

As you approach the airport car park, look for large overhead signs that clearly direct traffic for "Rental Car Return." Once you enter the designated return area, each rental company, including National, has its own clearly marked lanes and bays. Follow the specific signs for National Car Rental to ensure you are in the correct lane. The traffic flow is designed to be straightforward, even during busy periods.

What should I double‑check in the car before leaving the ORF rental facility so I don’t have to come back immediately?

Before you drive away from the rental lot, take a minute for a final sweep of the vehicle’s interior. Check the glove compartment, centre console, door pockets and under the seats for personal items like mobile phones, wallets, sunglasses or charging cords. It’s also a good idea to glance at your rental agreement to ensure you have it with you. This simple check can prevent the inconvenience of having to return for a forgotten item.

What are common navigation mistakes drivers make when leaving ORF and trying to get onto I‑64 in the correct direction?

A frequent mistake is taking the wrong ramp onto I‑64. Signage can appear quickly after you leave the airport property. Before you start driving, confirm whether your destination requires I‑64 East (for Virginia Beach and Chesapeake) or I‑64 West (for Hampton, Richmond and Downtown Norfolk via I‑264). Having your sat‑nav set before you leave the rental lot will help you confidently choose the correct lane for the on‑ramp.

How is parking in Ghent and around EVMS/ODU areas for visitors staying overnight?

Parking in these neighbourhoods requires careful attention to signage. Much of Ghent’s on‑street parking is restricted to residents with permits, especially in the evenings. Similarly, areas around the EVMS medical complex and Old Dominion University have strict parking enforcement. For overnight stays, the most reliable and stress‑free option is to use a designated hotel car park or a public multi‑storey rather than searching for a valid on‑street spot.

If I’m visiting Old Dominion University, where can non‑students usually park without getting trapped in campus‑only areas?

Old Dominion University provides designated parking areas for visitors to avoid ticketing in student or faculty lots. Look for signs directing you to visitor car parks, which are typically pay‑by‑the‑hour or a daily flat rate. Before your visit, it’s a good idea to check the university’s website for a campus map that clearly marks the locations of these visitor car parks to ensure a smooth arrival.

What’s driving and parking like around Norfolk Scope Arena during major events?

During concerts, sporting events or performances, the streets immediately surrounding Norfolk Scope Arena, such as St Paul’s Boulevard, become very congested. The main parking option is the large multi‑level garage directly connected to the venue, with several other city car parks located within a few blocks. To avoid the worst traffic, plan to arrive at least 45 minutes early and follow the guidance of traffic police and electronic signs directing you to available parking.

If my trip includes the Norfolk Botanical Garden, what’s the easiest route from ORF and where is the visitor parking located?

The Norfolk Botanical Garden is conveniently located just a few minutes’ drive from the airport. The simplest route is to take Norview Avenue east to Azalea Garden Road and then follow the well‑marked signs to the garden entrance. On arrival you will find a large, dedicated visitor car park situated directly in front of the main visitor centre, making access extremely easy and convenient.

What should I expect when driving in Norfolk during heavy rain, especially near tunnels and low‑lying roads that can flood?

Norfolk is a low‑lying coastal city, and heavy rainfall can lead to significant street flooding, particularly in areas like Ghent, near The Hague and on roads approaching the tunnels. Never attempt to drive through standing water, as its depth can be deceptive and cause serious damage to your vehicle. Be prepared for road closures and allow extra travel time during and after intense rainstorms; always choose an alternative route if a road appears flooded.

If I’m visiting in hurricane season, what practical driving preparations should I make around Norfolk and Virginia Beach for sudden weather changes?

During hurricane season, which runs from June through November, it’s vital to stay informed about the latest weather forecasts. Keep your rental car’s fuel tank at least half full at all times in case evacuation notices are issued. Be aware of your location’s evacuation route and understand that bridges and tunnels may be closed if wind speeds become too high. Always prioritise safety and follow the guidance of local authorities.

Where are reliable places to stop near ORF to set up navigation, grab snacks or reorganise bags before getting onto the highway?

The area along North Military Highway, just a minute or two from the airport exit, is an ideal place to make a preparatory stop. This commercial corridor is lined with petrol stations, fast‑food restaurants and convenience stores. You can safely pull into a car park here to programme your sat‑nav, adjust your seats and purchase any drinks or snacks you need before merging onto the interstate.

If I’m travelling with surfboards, fishing gear or bulky beach items, which vehicle setup makes loading and unloading easiest for Hampton Roads trips?

For travellers with bulky recreational gear, renting an SUV or a minivan is the most practical choice. These vehicle types offer significantly more cargo space and versatility than a standard saloon. Folding down the rear seats creates a large, flat area ideal for loading and unloading surfboards, coolers and fishing equipment, making beach and outdoor excursions much more convenient.

What’s the best way to plan a multi‑city itinerary that starts at ORF and includes Richmond or Washington, D.C., without stressful driving segments?

To minimise driving stress, schedule intercity travel to avoid peak rush hours. The drive from Norfolk to Richmond and then on to Washington, D.C. primarily uses I‑64 and I‑95, which see heavy commuter traffic in the mornings and late afternoons. Plan long‑distance driving for the middle of the day, roughly between 10:00 and 15:00. This strategy helps ensure a smoother, more predictable and more enjoyable road trip.

If I’m unfamiliar with Hampton Roads drawbridges and waterfront road closures, how can I check for disruptions before I start driving?

The most reliable tool for checking real‑time road conditions is the Virginia Department of Transportation’s 511 service. It is available as a free mobile app, a website (511virginia.org) or a phone service. This service provides up‑to‑the‑minute information on traffic congestion, accidents, bridge openings and construction‑related closures. Make a habit of checking 511 before you begin your drive to avoid unexpected delays.

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