Dollar Car Hire
in Norfolk

Hola Car Rentals is the only premium partner of the top car hire brands operating in Norfolk, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Norfolk.

No. With Hola Car Rentals, all costs and charges for your booking in Norfolk are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Norfolk charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Dollar counter at Norfolk International Airport (ORF) is located inside the terminal, so no shuttle is needed. After collecting your bags, follow the Airport Guide signage to the hire area on Level 1 Arrivals, then proceed to the vehicle pickup area in Level G of Garage A.

The Dollar hire facility is approximately 1.9 miles from the main terminal building. Because the counter is in-terminal, you can walk directly from baggage claim without waiting for a bus or shuttle, which makes the Norfolk pickup process faster than at airports that use off-site hire centres.

Dollar at Norfolk International Airport operates daily from 7:00 AM to 11:59 PM (some sources indicate hours up to midnight). If your flight arrives close to closing time, plan accordingly, as after-hours pickup details are not guaranteed at this location.

To pick up your Dollar hire car in Norfolk, you must bring the following physical documents:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card (Visa and Mastercard are accepted; debit and prepaid cards are not accepted for the excess)
• A passport if you are visiting from abroad
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the Dollar counter in Norfolk. For licences in English or a Latin alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Dollar counter in Norfolk or at any other hire location.

Virginia uses E-ZPass as its primary electronic toll system, and your Dollar hire car in Norfolk will come equipped with an electronic toll device. Because nearly all toll facilities in Virginia are cashless or have very limited cash lanes, you will almost certainly encounter electronic tolling during your hire.

At the Dollar counter in Norfolk, you can choose between two options:

• Purchase an unlimited toll package (typically US$11 to US$25 per day, depending on the partner programme) that covers all tolls for a flat daily fee
• Opt out and pay tolls per use, in which case Dollar will charge the actual toll amount plus an administrative processing fee to your credit card after the hire ends

Some toll roads you may encounter near Norfolk include the Chesapeake Expressway (US$4.00 for standard cars) and the Hampton Roads Express Lanes on I-64, which use dynamic pricing and reversible lane configurations that can be confusing for first-time visitors. Overhead signs showing red X or green arrows indicate which lanes are open in each direction.

Toll charges can appear on your card days or even weeks after you return the vehicle, as toll agencies process invoices in batches.

Yes, all Hola Car Rentals bookings, including Dollar hires in Norfolk, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

Given that Norfolk and the wider Hampton Roads area have several toll roads, including the Chesapeake Expressway and the dynamically priced Hampton Roads Express Lanes on I-64, this benefit can meaningfully offset your toll costs.

To claim your cashback after returning your Dollar hire in Norfolk:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts and submit promptly after returning your Dollar vehicle in Norfolk.

Dollar hires in Norfolk follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup, check the fuel gauge with the Dollar agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the Norfolk lot.

When returning your Dollar hire in Norfolk, refuel within approximately 10 miles of the return location at Norfolk International Airport so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, Dollar may charge:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price
• A refuelling service or administrative fee

For after-hours returns at the Norfolk location, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone as evidence.

The Hampton Roads Express Lanes (HREL) on I-64 near Norfolk are a unique feature that can confuse drivers who are unfamiliar with the area, including those picking up a Dollar hire car at Norfolk International Airport.

Key things to know before driving your Dollar hire in Norfolk:

• The express lanes on I-64 are reversible, meaning they switch direction depending on the time of day. Westbound lanes operate toward Naval Station Norfolk and the Hampton Roads Bridge-Tunnel in the mornings; eastbound lanes operate in the afternoons.
• Part-time shoulder lanes also open in the opposite direction of the reversible lanes at certain hours, adding further complexity.
• Overhead signs display red X marks (lane closed) and green arrows (lane open) to indicate which lanes are active. Do not enter a lane marked with a red X.
• Dashed lane markings at entry and exit points, such as at I-564, Northampton Boulevard, and Tidewater Drive, indicate where you can enter or exit the express lanes.
• These lanes use dynamic electronic tolling, so charges vary based on real-time traffic conditions.

The three standard general-purpose lanes in each direction on I-64 remain free and are always available. If you are unsure about the express lane configuration during your Dollar hire in Norfolk, staying in the general-purpose lanes is the safest option.

When you pick up your Dollar hire car in Norfolk, a temporary authorisation hold will be placed on your credit card. For standard vehicles rented in the United States, this hold is typically around US$300 to US$400, though the exact amount can vary based on the vehicle class, the specific Dollar location at Norfolk International Airport, and the season.

Important things to know about the deposit for your Norfolk Dollar hire:

• The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle.
• Your bank controls how quickly the hold disappears after release. It can take up to 15 business days to reflect on your statement.
• You must present a physical major credit card with your name printed on it. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at the Dollar counter in Norfolk.
• Premium or speciality vehicle classes may require a higher hold amount.

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to prevent fraud blocks on the authorisation.

Yes, most Hola Car Rentals bookings, including Dollar hires in Norfolk, include travel assistance coverage provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.

For eligible customers, the coverage includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident, which is particularly useful if you are involved in an incident on Norfolk's I-64 express lanes or the Chesapeake Expressway
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Dollar hire in Norfolk, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, have your full name and your Hola Car Rentals confirmation number ready. This coverage does not replace CDW/LDW for damage to the Dollar hire vehicle itself, nor does it cover third-party liability to others.

Yes, you can add an additional driver to your Dollar hire in Norfolk, either at no cost if your rate includes it or for a daily fee paid at the counter.

For Dollar hires in Norfolk, the additional driver fee is US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes if your rate does not include a free additional driver. Check your booking confirmation to see whether an additional driver is already included in your rate.

Requirements for adding a driver at the Dollar counter in Norfolk:

• The additional driver must be present at pickup with a valid driver’s licence
• If their licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), they must also bring an International Driving Permit
• Both the main driver and the additional driver must sign the hire agreement
• The additional driver must meet the minimum age requirements for the Norfolk location

Only drivers listed on the hire agreement are covered by the vehicle's protections such as CDW/LDW. If someone drives your Dollar hire in Norfolk without being added to the contract, coverage may be void and additional charges could apply.

Yes, drivers under 25 years old are subject to a young-driver surcharge when hiring from Dollar in Norfolk, Virginia.

The minimum age to hire from Dollar in Norfolk without a surcharge is 25. Drivers aged 21 to 24 can hire but will pay an additional daily fee at the counter. Dollar charges US$13.50 per hire day plus taxes for young drivers, up to a maximum of US$189 plus taxes per hire.

Additional restrictions that apply to young drivers at the Norfolk Dollar location:

• Many vehicle classes are restricted to drivers aged 25 and older, including full-size sedans, SUVs, minivans, convertibles, luxury, and premium vehicles
• Economy, compact, and intermediate categories are typically available to drivers aged 21 to 24
• Drivers under 21 cannot hire from Dollar in Norfolk or most other US locations outside of New York and Michigan

The young-driver surcharge is paid directly at the Dollar counter in Norfolk and is not included in your prepaid booking total. Budget for this fee in advance if you are between 21 and 24 years old.

Yes, Dollar offers one-way hire options from Norfolk, allowing you to return the vehicle to a different location. However, a drop-off fee may apply depending on your return destination.

The drop-off fee for your Dollar Norfolk hire is route-specific and varies based on the distance between cities, the vehicle class, and the season. You can see whether a drop-off fee applies during the booking process on the Hola Car Rentals website. The fee will be listed under the "To pay at destination" section on the rate details page and on your booking confirmation.

General patterns to expect:

• Returning to another location within the same city or metro area often carries no drop-off fee
• Returning to a different city or state from Norfolk typically incurs a one-way fee
• Long-distance or cross-country returns from Norfolk usually carry higher fees or may not be permitted for certain vehicle classes

The drop-off fee cannot be prepaid and is settled directly at the Dollar counter in Norfolk or at the return location. If the counter charges a fee that was not shown on your confirmation, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply.

The insurance included with your Dollar hire in Norfolk depends on the rate plan you selected when booking through Hola Car Rentals. Based on available information for the Dollar location at Norfolk International Airport, the Collision Damage Waiver (CDW) excess and Theft Insurance excess are both listed at US$0, meaning you would not owe a deductible for covered damage or theft incidents under those terms.

Here is what each coverage type means for your Dollar hire in Norfolk:

• CDW/LDW covers damage to the hire vehicle itself from a collision or similar covered event, up to the limits in your agreement
• Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to other people while driving the Dollar hire in Norfolk. Virginia does not universally mandate that hire companies include state-minimum liability, so confirm whether your rate includes this coverage

CDW/LDW does not cover third-party liability, your personal injuries, or your belongings. It also does not cover damage from prohibited use such as off-road driving or driving under the influence.

Always review the hire agreement at the Dollar counter in Norfolk to confirm exactly which coverages are active and whether any excess applies before driving away.

The Dollar counter at Norfolk International Airport (ORF) operates daily from 7:00 AM to 11:59 PM, Sunday through Saturday. Some sources indicate the location may stay open until midnight.

A few things to keep in mind when planning your Dollar pickup or return in Norfolk:

• If your flight arrives close to the closing time, confirm your arrival will fall within operating hours before finalising your booking
• Dollar at Norfolk will hold your reservation for up to 24 hours from the original pickup time if your flight is delayed. If the delay exceeds 24 hours, contact Hola Car Rentals support as soon as possible
• After-hours return options at the Norfolk Dollar location are not confirmed in available information, so plan to return the vehicle during staffed hours to avoid any liability issues
• Holiday hours may differ from standard daily hours, so check your hire agreement for any adjusted schedules during your travel dates

The Dollar address at Norfolk International Airport is 2200 Norview Ave, Norfolk, VA 23518. The counter is inside the terminal, so no shuttle is required to reach it.