Dollar Car Hire
in Virginia

Hola Car Rentals is the only premium partner of the top car hire brands operating in Virginia, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Virginia.

No. With Hola Car Rentals, all costs and charges for your booking in Virginia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Virginia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Dollar operates at several airports across Virginia, giving you multiple pickup options depending on where you land.

• Charlottesville Albemarle Airport (CHO)
• Lynchburg Regional Airport (LYH)
• Newport News Williamsburg International Airport (PHF)
• Norfolk International Airport (ORF)
• Richmond International Airport (RIC)
• Roanoke-Blacksburg Regional Airport (ROA)

Dollar also has neighbourhood locations in Virginia cities such as Charlottesville, Richmond, and Virginia Beach if you prefer an off-airport collection. When booking, your confirmation will specify the exact counter address and any shuttle or self-service instructions for your chosen Dollar location in Virginia.

Counter hours for Dollar in Virginia vary by airport, so plan your arrival accordingly.

• Richmond International Airport (RIC): the Dollar counter is open daily from 07:00 to 23:00.
• Norfolk International Airport (ORF): the Dollar desk operates from 04:30 until the last arriving flight each night. Vehicle collection is on Level G of Garage A, and returns are processed on Level 2 of Garage A.

For other Virginia airports such as Charlottesville, Lynchburg, Newport News, and Roanoke, hours may differ. Always confirm the operating hours on your booking confirmation before travelling, especially on holidays when schedules can change. If your flight is delayed by less than 24 hours, Dollar in Virginia will generally hold your reservation; delays beyond 24 hours may require you to contact support to protect your booking.

Yes, Dollar offers self-service collection options at select Virginia airports, including Richmond International Airport (RIC) and Norfolk International Airport (ORF), allowing you to skip the counter queue.

To take advantage of this, filter for the self-service collection option when searching for your Dollar hire in Virginia. This means you can go directly to the vehicle without waiting in line for keys or paperwork, which is especially useful during busy travel periods.

Online check-in is also available at eligible Dollar locations in Virginia up to seven days before your scheduled collection. Regardless of which method you use, bring your physical driver’s licence, a major credit card in the main driver’s name, your passport, and your booking confirmation to complete the process smoothly.

Virginia has several toll roads you are likely to encounter when driving a Dollar hire car, and most operate electronically with no cash option at all lanes.

• Powhite Parkway: US$0.75 for standard 2-axle vehicles
• Chesapeake Expressway (16 miles): US$4.00 for 2-axle cars
• Pocahontas Parkway: US$4.85 for 2-axle vehicles
• I-66, I-495, I-95, and I-395 Express Lanes: dynamic pricing that fluctuates based on real-time traffic

Virginia's primary electronic toll system is E-ZPass. Your Dollar hire vehicle in Virginia will come equipped with an electronic toll device. At the counter, you can enrol in Dollar's toll programme for a fixed daily fee (typically in the US$3.99 to US$7.99 range, often capped at US$125 per rental month) or pay per use, in which case actual tolls plus administrative fees are billed to your card after the hire ends.

If you miss a toll without enrolling in a programme, a violation notice will be issued by the Virginia Department of Transport and forwarded to you through the hire company.

E-ZPass is Virginia's primary electronic toll payment system, and your Dollar hire car in Virginia will already have a toll device installed, either a transponder or a plate-based billing system.

You have two main options at the Dollar counter in Virginia:

• Enrol in Dollar's toll programme: pay a fixed daily fee (generally US$3.99 to US$7.99 per day, capped at around US$125 per rental month) and all tolls are handled automatically as you drive through E-ZPass lanes.
• Opt out and pay manually: where cash lanes are available, you can pay directly. However, many Virginia toll roads are fully cashless, so opting out means the hire company will bill actual tolls plus processing fees to your card after the hire ends.

Do not move the toll device between vehicles, as this can result in penalties. Toll charges often appear on your statement days or even weeks after you return the vehicle, which is normal batch processing by the toll agency.

All bookings include Tolls Cashback through Hola Car Rentals, letting you recover up to 5% of your booking total for tolls paid during your Virginia hire. See the next FAQ for details.

Yes, every booking includes Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Dollar hire in Virginia.

Virginia has several toll roads, including the Powhite Parkway, Chesapeake Expressway, Pocahontas Parkway, and the dynamic-priced I-66 and I-95 Express Lanes, so this benefit can add up over a multi-day trip.

To claim your cashback after returning your Dollar hire in Virginia:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

To collect your Dollar hire car in Virginia, you must bring all of the following physical documents. Digital copies are not accepted at the counter.

• Valid driver’s licence (original, unexpired, physical card) in the main driver’s name
• International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is a translation only and must be carried alongside your original licence.
• Passport or valid government-issued photo ID
• Major credit card physically printed with the main driver’s name, for the security deposit hold
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

At the Dollar counter in Virginia, the credit card must belong to the main driver. Debit cards and prepayment cards are not accepted for the security hold. If your licence is in English or issued by an EU or EEA country, an IDP is generally not required, but it is always advisable to obtain one before travelling if there is any doubt.

When you collect your Dollar hire car in Virginia, the counter will place a temporary authorisation hold on your credit card. This is not a charge, but it reduces your available credit until the hire is closed and your bank releases it.

For standard vehicles hired in the United States, typical credit card holds range from approximately US$300 to US$400. Premium or speciality vehicle classes may require a higher hold. Dollar in Virginia may also apply a hold of up to US$200 for credit cards or US$500 for debit cards, though debit cards are generally not accepted for the deposit.

A few important points:

• The card must be a major credit card physically printed with the main driver’s name
• Prepaid, virtual, and debit cards are not accepted for the hold
• Notify your bank before travelling to avoid fraud blocks on the authorisation
• After returning the vehicle, your bank controls how quickly the hold disappears, which can take up to 15 working days

The exact hold amount is set by the Dollar desk in Virginia and may vary by location, vehicle class, and season.

The minimum age to hire a Dollar vehicle in Virginia without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged an additional daily underage fee at the counter.

For Dollar, Hertz, and Thrifty, the young-driver surcharge is US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes. Vehicle class restrictions also apply: categories such as full-size, SUV, minivan, luxury, and convertible are typically reserved for drivers aged 25 and over.

Drivers aged 21 to 24 hiring a Dollar vehicle in Virginia are generally limited to smaller classes such as economy, compact, and intermediate vehicles.

All standard requirements still apply regardless of age:

• Valid driver’s licence in good standing
• IDP if the licence uses a non-Latin alphabet
• Major credit card in the main driver’s name for the security hold

Virginia does not have the same 18-plus exception that New York and Michigan have, so the standard 21-minimum with surcharge applies at Dollar locations across the state.

Adding an extra driver to your Dollar hire in Virginia costs US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes, payable directly at the counter.

Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge to see if your rate qualifies.

Requirements for adding a driver at the Dollar counter in Virginia:

• The additional driver must be present at collection with a valid physical driver’s licence
• They must meet the minimum age requirement (21 to 24 with a surcharge, 25 and over without)
• For Dollar in Virginia, additional drivers should generally be at least 25 years old to avoid the underage fee
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the hire agreement are covered by protections such as CDW and liability cover. Never let an unlisted person drive the vehicle, as this can void your cover.

Dollar hires in Virginia follow a Full-to-Full fuel policy. You receive the car with a full tank and must return it full to avoid additional charges.

To avoid fuel charges on your Dollar hire in Virginia:

• Check the fuel gauge with the agent at collection and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the vehicle below the recorded starting level, Dollar in Virginia may charge you for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

Some Dollar counters in Virginia may offer a prepaid fuel option at collection. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually the better value for most renters.

Yes, one-way hires are generally available with Dollar in Virginia, allowing you to collect in Virginia and return the vehicle in a different state, but a drop-off fee may apply depending on the route.

How the fee works:

• Same-city airport to downtown Virginia: often no drop-off fee
• Virginia city to another city within the state: a drop-off fee may apply depending on distance and vehicle class
• Virginia to a different state: a drop-off fee typically applies and varies by route and car class

The drop-off fee for your Dollar hire in Virginia will be shown during the booking process under the To pay at destination section on the rate details page. It cannot be prepaid and will be collected at the counter.

Cross-border hires into Canada or Mexico are subject to separate rules and may not be permitted. Always check your hire agreement for territory restrictions before driving across state or National borders in your Dollar vehicle.

Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if something unexpected happens during your Dollar hire in Virginia, such as a medical emergency on a remote stretch of I-81 or a flight cancellation on your way home.

Coverage typically includes:

• Travel and medical insurance for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This benefit applies to non-North American customers. Residents of the United States and Canada do not qualify for this coverage.

If you need assistance during your Dollar hire in Virginia, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Always contact the assistance line before incurring medical expenses, as some reimbursements require prior authorisation. Check your booking confirmation for the exact terms and coverage limits that apply to your Virginia hire.