Dollar Car Hire
in Richmond

Hola Car Rentals is the only premium partner of the top car hire brands operating in Richmond, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Richmond.

No. With Hola Car Rentals, all costs and charges for your booking in Richmond are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Richmond charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Dollar counter at Richmond International Airport is located inside the terminal building at 1 Richard E Byrd Terminal Dr. No shuttle is required: arriving passengers walk directly from the arrivals area to the Dollar desk inside the terminal itself.

Dollar operates at Richmond International Airport daily from 7:00 AM to 11:00 PM. If your flight lands outside those hours, contact Dollar in advance to confirm whether after-hours pickup arrangements are available, as standard counter service is not guaranteed beyond 11:00 PM.

Dollar also maintains a city location at 8021 W Broad St, Richmond, VA 23294 for renters who prefer an off-airport pickup. Hours at that location may differ from the airport counter, so confirm directly before heading there.

To collect your Dollar hire in Richmond, bring the following physical documents to the counter:

• A valid, original driver's licence in the main driver's name
• A major credit card with the driver's name printed on the card, for the security deposit authorisation hold
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside the United Kingdom)

If your driver's licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For all other non-English licences, an IDP is strongly recommended. Obtain your IDP in your home country before travelling to Richmond, as it cannot be issued locally.

All documents must be physical originals. Digital copies shown on a phone are not accepted at the Dollar counter.

Hiring from Dollar at Richmond International Airport adds several location-specific fees on top of your base rate. These typically include:

• A 10% Airport Concession Recovery Fee, which recoups costs paid by Dollar to the airport authority
• A Customer Facility Charge (CFC) of approximately US$4.50 per day, capped at around US$45 per trip, covering terminal maintenance
• A 5% Virginia Airport Rental Car Tax
• A 1% City of Richmond Rental Tax

Combined, these surcharges can add roughly 17 to 20% to your Dollar hire cost compared to an off-airport location in Richmond. If your booking confirmation shows these taxes and fees as included in your prepaid rate, you should not be billed again at the counter. If you are charged for items already marked as included, keep all paperwork and contact support after the hire ends.

Renters picking up from the Dollar city location at 8021 W Broad St in Richmond may avoid some airport-specific surcharges, though local Richmond taxes still apply.

Virginia uses the E-ZPass electronic toll system, and most toll roads in the Richmond area are fully cashless or require exact change at unmanned booths during overnight hours. Your Dollar hire vehicle comes equipped with an electronic toll device.

At the Dollar counter in Richmond you have two options:

• Purchase an unlimited toll package, typically priced between US$11 and US$25 per day depending on the programme, which covers all tolls for a fixed daily fee
• Opt out and pay tolls as you go, in which case Dollar will charge the actual toll amount plus an administrative processing fee to your credit card after the hire ends

Key toll roads you may encounter near Richmond include the Powhite Parkway (US$0.75 for standard vehicles), the Pocahontas Parkway (US$4.85 for standard vehicles), and the I-95 and I-395 Express Lanes, which use dynamic pricing that fluctuates with traffic conditions.

If you drive a toll road without enrolling in a programme and do not pay, a violation notice will be mailed to you by the Virginia Department of Transportation, with consequences depending on the specific toll facility.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Dollar hire in Richmond.

For example, if your booking total is US$500, the maximum cashback is US$25. If you paid US$18 in tolls on Virginia roads such as the Powhite Parkway or Pocahontas Parkway, you receive US$18 back. If you paid US$40, you receive the US$25 cap.

To claim your cashback after returning your Dollar vehicle in Richmond:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Richmond is actively converting several downtown streets from one-way to two-way traffic, which can catch first-time drivers off guard. Streets in areas such as Shockoe Bottom and E. Grace Street have been or are being reconfigured, meaning double yellow lines may appear abruptly where you might expect a one-way flow. Take extra care in the downtown core when navigating your Dollar hire.

Additional local driving conditions to be aware of:

• Two-way separated bike lanes on Franklin Street reduce available travel lanes and include floating buffers between cyclists and vehicles
• Travel lanes in redesigned corridors are narrower than typical UK urban streets, often 11 feet wide
• Roundabouts have been added in Shockoe Valley as part of ongoing street redesign
• The I-95 and I-64 interchange and adjacent surface streets can be disorienting due to ongoing construction and shared-path widening

Richmond's Vision Zero initiative prioritises slower speeds on high-injury network streets through traffic calming measures. Speed enforcement in these zones relies on engineering changes and context-sensitive patrols rather than widespread speed cameras.

When you pick up your Dollar hire in Richmond, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge: it reduces your available credit until the hold is released after you return the vehicle.

For standard vehicles at UK locations, typical holds range from GBP 300 to GBP 400, though the exact amount at the Dollar counter in Richmond depends on the vehicle class, hire duration, and Dollar's current policy. Premium or speciality vehicles may carry higher holds.

Important requirements for the deposit at Dollar in Richmond:

• The card must be a major credit card (Visa, Mastercard, Amex, etc.) with the driver's name physically printed on it
• Debit cards, prepaid cards, and virtual card numbers are not accepted for the deposit hold
• The card must be in the main driver's name, not a third party's

After you return the car, Dollar releases the hold. Your bank or card issuer controls how quickly it reappears as available credit, which can take up to 15 working days. Bring a backup credit card in case your primary card is declined.

The Dollar counter at Richmond International Airport operates from 7:00 AM to 11:00 PM daily. If you plan to return your vehicle after 11:00 PM, the counter may be unstaffed.

Before your hire ends, confirm with Dollar directly whether an after-hours key drop box is available at the Richmond airport location. If a drop box is offered, follow these steps:

• Refuel within approximately 10 miles of the return location to comply with the full-to-full fuel policy
• Take a photo of the fuel gauge showing a full tank before leaving the vehicle
• Place your keys and any required paperwork in the designated drop envelope
• Keep a photo of the odometer, fuel gauge, and the vehicle's condition as evidence

Be aware that when you drop off after hours at a Dollar location in Richmond, the vehicle remains your responsibility until a staff member formally checks it in the next morning. Any damage noted at check-in could be attributed to your hire period. Documenting the car's condition thoroughly at drop-off protects you in case of a dispute.

Yes, Dollar charges a daily fee for additional drivers in Richmond unless your booking confirmation explicitly states that an additional driver is included at no charge.

For Dollar hires in Richmond, the additional driver fee is US$13.50 per hire day plus applicable taxes, with a maximum cap of US$189 plus taxes for the hire period. This fee is paid directly at the Dollar counter in Richmond at the time of pickup.

Requirements for adding a driver at the Dollar counter in Richmond:

• The additional driver must be present at pickup with a valid driver's licence
• They must meet the minimum age requirements for the hire location
• If their licence is not in English and does not use a Latin alphabet, an IDP is required
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the hire agreement are covered by the vehicle's protections. If someone not named on the contract drives the Dollar vehicle in Richmond and an incident occurs, coverage may be void.

The minimum age to hire a Dollar in Richmond without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-driver fee on top of the base rate.

Virginia is not one of the states (such as New York or Michigan) that legally requires hire companies to serve drivers aged 18 and older, so Dollar in Richmond follows the standard UK policy of 25 as the no-surcharge threshold.

Additional restrictions for drivers under 25 at the Dollar counter in Richmond:

• Most vehicle classes are restricted to renters aged 25 and older, including full-size, SUV, minivan, luxury, premium, and convertible categories
• Drivers aged 21 to 24 are generally limited to economy, compact, and intermediate vehicle classes
• A valid driver's licence and a major credit card in the driver's name are still required regardless of age

If you are between 21 and 24 and travelling from Latin America or the Caribbean, check whether your Hola Car Rentals confirmation shows the underage fee waived for Avis or Budget brands. This exception does not apply to Dollar hires in Richmond.

Yes, one-way hires are possible with Dollar in Richmond, but a drop-off fee may apply depending on your return location.

How the fee works for Dollar one-way hires from Richmond:

• Returning to a different city or country typically triggers a drop-off fee, which varies by route, distance, vehicle class, and season
• Returning to another location within the same metropolitan area (for example, Richmond airport to the Broad St city location) may or may not carry a fee depending on Dollar's current pricing for that route
• Cross-border one-ways, such as returning to Canada, are often restricted or carry significantly higher fees

The drop-off fee for your specific Dollar route from Richmond will be shown during the booking process under the section labelled as payable at the destination. It cannot be prepaid and will be collected at the Richmond pickup counter or the return location. Review your booking confirmation carefully to confirm whether a fee applies to your itinerary before you travel.

Dollar hires in Richmond follow a full-to-full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return at the Dollar location in Richmond:

• At pickup, check the fuel gauge with the Dollar agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the Richmond return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• Take a photo of the full gauge before handing back the keys

If you return the Dollar vehicle in Richmond with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. For after-hours returns at the Richmond airport, leave the receipt in the drop envelope and keep a photo of the full gauge as evidence.

Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, which can be useful if an unexpected situation arises during your Dollar hire in Richmond, such as a medical emergency on the road or a flight cancellation affecting your trip.

Core benefits typically included are:

• Travel and medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This cover does not apply to residents of the United Kingdom or Canada. If you are a UK or Canadian resident collecting your Dollar hire in Richmond, this benefit is not available to you.

To reach assistance 24 hours a day if needed during your Richmond hire:

• Call: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

This cover does not replace CDW/LDW for damage to the Dollar vehicle or third-party liability insurance. Check your booking confirmation for the exact terms and limits that apply to your reservation.