Hertz Car Hire
in Norfolk

Hola Car Rentals is the only premium partner of the top car hire brands operating in Norfolk, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Norfolk.

No. With Hola Car Rentals, all costs and charges for your booking in Norfolk are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Norfolk charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Hertz counter at Norfolk International Airport (ORF) is located in the Arrivals Terminal on Level 1. Vehicle pick-up takes place on Level G in Garage A, at 2200 Norview Avenue, Norfolk, Virginia 23518. Counter hours run from 4:30 AM until the last arriving flight each night.

When you land at Norfolk, follow the car hire signs towards the Arrivals level, locate the Hertz desk, complete your paperwork, and then proceed to Garage A on Level G to collect your vehicle.

If you are arriving on a late flight, Hertz at Norfolk typically remains open until the last arrival of the day, so you should not need to make special after-hours arrangements for most itineraries. Always confirm hours on your booking confirmation in case of schedule changes or holidays.

To collect your Hertz hire in Norfolk, bring the following physical documents to the counter:

• Your original, unexpired driving licence in the main driver’s name
• A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the authorisation hold)
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or a Roman alphabet, an IDP is recommended but not strictly required at most Hertz locations in Norfolk.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Hertz counter in Norfolk.

Yes, Virginia uses E-ZPass as its primary electronic toll system, and Hertz vehicles rented in Norfolk are equipped with an electronic toll device that works on E-ZPass roads throughout the state.

When you pick up your Hertz hire in Norfolk, you have two options for handling tolls:

• Enroll in Hertz's toll programme at the counter, which charges a fixed daily fee plus the actual toll amounts
• Opt out and pay tolls manually where cash lanes are available, or use your own E-ZPass transponder if you have one (inform the Hertz agent so the vehicle's device can be deactivated to avoid duplicate charges)

Key toll roads you may encounter near Norfolk include the Chesapeake Expressway (US$4.00 for a standard car) and the Pocahontas Parkway (US$4.85 for a standard car). Dynamic pricing also applies on I-66, I-495, I-95, and I-395 Express Lanes based on real-time traffic.

If you drive through a cashless toll without enrolling in a programme, Hertz will bill the toll amount plus an administrative processing fee to your credit card after the hire ends. Toll charges can appear days or even weeks after you return the vehicle.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Hertz hire in Norfolk.

Virginia roads near Norfolk use E-ZPass, and toll costs can add up, especially on routes like the Chesapeake Expressway or the dynamic-priced express lanes on I-95 and I-66. This benefit helps offset those costs.

To claim your cashback after returning your Hertz vehicle in Norfolk:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals confirmation, the Hertz hire agreement, and a toll receipt or statement showing charges paid

The refund is processed to your original payment method and typically arrives within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts and submit promptly once your Norfolk hire is complete.

Yes, Norfolk has active automated enforcement systems that can result in fines billed to the registered vehicle owner, which means charges could be passed on to you through Hertz after your hire ends.

Red light cameras (called PhotoSafe cameras) operate at specific intersections in Norfolk, including:

• St. Pauls Boulevard and Brambleton Avenue
• Little Creek Road and Chesapeake Boulevard
• Hampton Boulevard and Princess Anne Road

Violations carry a US$50 civil penalty. Norfolk also operates 19 school zone speed cameras near 10 public schools, including Bayview, Larchmont, Little Creek, Norview, and Richard Bowling elementary schools, among others. These cameras are active during school hours and have resulted in thousands of violations and significant penalties.

If your Hertz hire in Norfolk receives a camera-issued fine, Hertz will typically charge the fine amount plus an administrative processing fee to your credit card after the hire period. These charges can appear weeks after you return the vehicle. Drive at or below posted speed limits, especially near schools, and obey all traffic signals to avoid unexpected post-hire charges.

When you pick up your Hertz hire in Norfolk, a temporary authorisation hold is placed on your credit card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, hire duration, and the specific Hertz location in Norfolk.

Important things to know about the deposit:

• The hold is not a charge; it temporarily reduces your available credit until released after you return the vehicle
• Only a major credit card with the driver’s name printed on the card is accepted; debit and prepaid cards are not accepted for the deposit
• Premium or speciality vehicles may require a higher hold amount
• After you return the Hertz vehicle in Norfolk, the hold is released, but your bank may take up to 15 working days to reflect the release

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to prevent fraud blocks on the authorisation.

Yes, you can add an additional driver to your Hertz hire in Norfolk, but the extra driver must be present at the counter at pick-up with a valid driving licence to sign the hire agreement.

For Hertz in Norfolk, the additional driver fee is US$13.50 per hire day plus applicable taxes, with a maximum cap of US$189 plus taxes. If your booking confirmation explicitly states that an additional driver is included at no charge, no fee applies for the first extra driver.

Requirements for adding a driver at the Hertz counter in Norfolk:

• The additional driver must be physically present at pick-up
• They must present a valid driving licence (and an IDP if their licence uses a non-Latin alphabet)
• They must meet the minimum age requirements for Norfolk, Virginia
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Hertz hire agreement in Norfolk are covered by the hire protections such as CDW/LDW and liability cover. Never allow an unlisted person to drive the vehicle.

The minimum age to hire a Hertz car in Norfolk, Virginia without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged an additional daily underage fee on top of the base hire rate.

Virginia is not one of the states (like New York or Michigan) that requires hire companies to serve drivers under 21, so the minimum age at the Hertz counter in Norfolk is 21 for most standard vehicle classes.

Additional age-related rules to know for Norfolk:

• Drivers under 25 are restricted from hiring premium, luxury, full-size SUV, minivan, convertible, and van categories at Hertz
• Economy, compact, and intermediate vehicles are typically available to drivers aged 21 to 24
• A valid driving licence and a major credit card in the renter’s name are required regardless of age

If you are between 21 and 24 and from Latin America or the Caribbean, check whether your Hola Car Rentals confirmation shows the underage fee waived, as this exception applies to certain Avis and Budget bookings but not to Hertz hires in Norfolk.

Yes, Hertz operates at least two locations in Norfolk. In addition to the airport counter at Norfolk International Airport (ORF) at 2200 Norview Avenue, there is a city location at 3323 North Military Highway, Norfolk, Virginia 23518.

A few things to consider when choosing between the two Hertz locations in Norfolk:

• The airport location at ORF is the most convenient option if you are arriving by plane, as it is on-site and open from 4:30 AM until the last arriving flight
• The North Military Highway city location may have different operating hours, so confirm availability before booking
• Hiring from an off-airport Hertz location in Norfolk may avoid certain airport concession fees and surcharges that apply at ORF, potentially lowering your total cost
• If you pick up at the city location, you will need independent transport to reach it from the airport terminal

Check your booking confirmation for the exact address and hours of your chosen Hertz location in Norfolk before your travel date.

Hertz hires in Norfolk follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for fuel when hiring from Hertz in Norfolk:

• At pick-up, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Before returning the vehicle, refuel within approximately 10 miles of the Hertz return location in Norfolk to ensure the gauge does not drop below full
• Keep your fuel receipt showing the date, time, and station address

If you return the Hertz vehicle in Norfolk with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Returning full is always the most cost-effective option. Ask the Hertz agent at the Norfolk counter for the nearest petrol station to the return location when you pick up the car.

Yes, a one-way drop-off fee may apply if you pick up your Hertz hire in Norfolk and return it to a different city or location. The fee is route-specific and varies based on the destination, vehicle class, and season.

Common patterns for Hertz one-way hires originating in Norfolk:

• Returning to a different Hertz location within the same metro area may carry no drop-off fee, but this depends on the specific route
• Returning to another Virginia city or a different state typically triggers a one-way fee
• Cross-country or remote returns often carry higher fees or may not be permitted for certain vehicle classes

The drop-off fee is always shown during the booking process under the section labelled as payable at the destination. It cannot be pre-paid and is paid directly to Hertz at the Norfolk pick-up or at return. Review your booking confirmation carefully to confirm whether a drop-off fee applies to your specific Norfolk itinerary before you travel.

Yes, driving a Hertz hire in Norfolk requires some awareness of local road design that differs from typical U.S. highway standards.

Key driving conditions to be aware of in Norfolk:

• Urban travel lanes on avenues and boulevards can be as narrow as 10 to 12 feet, compared to the standard 12-foot VDOT norm used on most Virginia roads, making city driving feel tighter than expected
• Separated bike lanes ranging from 6.5 to 15 feet wide are integrated into many corridors, reducing the space available for vehicle traffic
• Some downtown streets, including historic corridors, are one-way and may be marked only with signs rather than road markings, which can catch unfamiliar drivers off guard
• Multimodal corridors such as Church Street and Tidewater Drive have dense mixed-use layouts

Take extra care in downtown Norfolk when driving your Hertz hire, watch for one-way street signs, and allow additional time when navigating unfamiliar areas. Using a GPS or navigation app is strongly recommended for first-time visitors to the city.

Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Hertz hire in Norfolk as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify.

If you are eligible, the travel assistance coverage typically includes:

• Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of a road accident during your Norfolk hire
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you experience a breakdown, accident, or medical emergency while driving your Hertz hire in Norfolk or on Virginia roads, contact the assistance line immediately:

• Phone (24/7, toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your current location in or around Norfolk, and a brief description of the situation. Always check your booking confirmation for the exact coverage terms and limits that apply to your specific reservation.