Car Hire
in Hebron

Hola Car Rentals is the only premium partner of the top car hire brands operating in Hebron, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Hebron.

No. With Hola Car Rentals, all costs and charges for your booking in Hebron are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Hebron charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

All hire car counters serving Hebron are consolidated inside the Cincinnati/Northern Kentucky International Airport (CVG) terminal, located at 3057 Terminal Dr, Hebron, KY 41048. There is no shuttle or train required.

After collecting your bags, follow the terminal signage toward Ground Transport West. The consolidated Hire Car Centre is accessible by a short walk from baggage claim. Brands available at the Hebron CVG facility include Avis, Hertz, Budget, Alamo, National, Payless, and Thrifty, all operating from the same integrated building.

There are no downtown or city centre hire locations in Hebron, so the airport facility is your only pickup option. Because everything is under one roof, the process is more streamlined than at airports that require a shuttle to an off-site hire centre.

Counter hours at the Hebron CVG Hire Car Centre vary by brand. Based on available information, the typical operating hours are:

• Avis: Sunday through Saturday, 6:00 AM to 12:00 AM (midnight)
• Budget: Sunday through Saturday, 6:00 AM to 12:00 AM (midnight)
• Payless: Sunday through Friday, 6:00 AM to 10:00 PM; Saturday from 6:00 AM (confirm closing time directly)

If you arrive in Hebron after the counter closes, early drop-off is available starting at 3:00 AM Monday through Friday, or 4:00 AM Saturday through Sunday, without needing to visit the counter. For drop-offs, you record mileage and fuel on your agreement and place it in the return box, and your final agreement is mailed to you afterwards.

Always confirm hours with your specific hire brand before travel, as schedules can change on holidays.

To pick up your hire car at the Hebron CVG Hire Car Centre, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, for the authorisation hold
• A passport or valid government-issued photo ID (required for international visitors)
• Your booking confirmation or printed voucher

If your driver’s licence is not issued in the United States and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid without the original licence.

Note that digital documents are not accepted at the Hebron counter. All documents must be physical originals. Prepaid cards and virtual cards are not accepted for the authorisation hold.

Yes, toll roads are relevant when hiring a car in Hebron, particularly if you drive towards Louisville or cross into Southern Indiana. The primary toll system in the region is RiverLink, which operates the three main bridges connecting Louisville and Southern Indiana: the John F. Kennedy Memorial, Abraham Lincoln, and Lewis and Clark bridges. RiverLink also accepts E-ZPass and Pay-By-Plate.

All tolls in Kentucky are entirely cashless. There are no toll booths; payment is collected electronically through licence plate photography. Typical toll rates for small vehicles are:

• US$2.68 with a transponder
• US$4.02 with a prepaid account
• US$5.36 without an account (invoice rate)

Hire cars departing from Hebron are typically enrolled in a pay-per-use toll programme such as TollPass. This adds a daily convenience charge of US$4.95 per day you use a toll road, up to a maximum of US$30 to US$34.65 per hire period, plus the actual toll amounts. Charges are billed to your card on file approximately 4 to 6 weeks after the hire.

To avoid the convenience charge, you can use your own transponder or the NextPass app, which lets you register the hire vehicle’s plate directly.

Yes, you can use your own transponder or E-ZPass instead of enrolling in the hire company’s toll programme when driving from Hebron. The RiverLink toll system operating near Hebron accepts E-ZPass as well as Pay-By-Plate, so a personally owned E-ZPass is compatible on those roads.

If you plan to use your own transponder, inform the counter representative at pickup and ask them to deactivate the vehicle’s default toll device. This step is important to avoid being charged both the hire company’s daily convenience fee and your own transponder account simultaneously.

Alternatively, the NextPass app allows you to add the hire vehicle’s licence plate and your own payment method directly, which is another way to pay tolls near Hebron without enrolling in the hire company’s TollPass programme.

Always check with your transponder issuer to confirm coverage in the Kentucky and Southern Indiana toll areas before relying on it for your Hebron hire.

All bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Hebron hire. This is especially useful given the cashless RiverLink toll system operating near Hebron on routes towards Louisville and Southern Indiana.

To claim your cashback after returning your vehicle in Hebron, email [email protected] within 30 days of the return date. Include:

• Your reservation confirmation
• A copy of the hire agreement signed at pickup
• A receipt or statement showing the toll charges paid (such as a RiverLink invoice, TollPass statement, or final hire invoice with an itemised toll line)

The refund is the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is US$500, the cap is US$25. If you paid US$18 in tolls near Hebron, you receive US$18 back. If you paid US$40, you receive US$25.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

If you drive on a cashless toll road near Hebron without enrolling in the hire company’s toll programme or using an alternative payment method, you may face fines, costs, and fees beyond the original toll amount.

Because all Kentucky toll roads are entirely cashless, there are no booths where you can pay on the spot. When a toll is recorded against the hire vehicle’s plate, the toll authority sends the invoice to the hire company. The hire company can then transfer your name, address, and credit card information to collect all tolls and associated charges, which may include administrative processing fees on top of the toll itself.

To avoid unexpected post-hire charges on your Hebron trip, choose one of these options at pickup:

• Enroll in the hire company’s TollPass pay-per-use programme (US$4.95 per day you use a toll road, plus actual tolls)
• Use your own E-ZPass or compatible transponder after informing the counter agent
• Use the NextPass app to register the hire vehicle’s plate

Toll charges billed through the hire company typically appear on your card 4 to 6 weeks after the hire ends.

Yes, a major credit card in the main driver’s name is required to hire a car in Hebron. The card must be a physical card with the driver’s name printed on it, and it must have sufficient available credit to cover the authorisation hold placed at pickup.

Debit cards and prepaid cards are not accepted for the authorisation hold at the Hebron CVG Hire Car Centre. Even if you have already prepaid your booking online, you must still present a physical major credit card at the counter for the hold.

Typical authorisation holds in the United States range from US$300 to US$400 for standard vehicles, though the exact amount varies by hire brand, vehicle class, and season. The hold is a temporary authorisation, not a charge, and is released after you return the vehicle. Your bank controls how quickly the hold disappears from your available balance, which can take up to 15 business days.

If you are travelling internationally to Hebron, notify your bank before departure to ensure your card is enabled for in-person transactions in the United States and that fraud controls will not block the authorisation.

An International Driving Permit (IDP) is not always mandatory to hire a car in Hebron, but it is strongly recommended in certain situations.

If your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an IDP is required alongside your original licence at the Hebron CVG counter. Without it, the hire company may refuse to hand over the vehicle.

If your licence is in a Latin alphabet but not issued in the United States, you can generally drive in Hebron on your foreign licence. However, some hire brands may request an IDP as a translation document. Carrying one removes any ambiguity at the counter.

Important points to remember:

• The IDP is a translation only and is never valid without your original licence
• You must obtain your IDP in your home country before travelling to Hebron
• All documents presented at the Hebron counter must be physical originals; digital copies are not accepted

To return your hire car at the Hebron CVG airport, follow the airport signs for Car Hire Return to the lot at the consolidated Hire Car Centre on airport property, located at 3057 Terminal Dr, Hebron, KY 41048.

For standard returns during counter hours, a staff member will typically check the vehicle’s mileage and fuel level and close out your agreement on the spot. Before leaving the Hebron area, refuel within approximately 10 miles of the return location to ensure the tank reads full and avoid fuel shortfall charges.

For early morning returns before the counter opens, the Hebron CVG facility allows drop-offs starting at 3:00 AM Monday through Friday, or 4:00 AM Saturday through Sunday, without a counter visit. In this case:

• Record mileage and fuel level on your hire agreement
• Place the agreement and keys in the designated return box
• Keep a photo of the fuel gauge and odometer as evidence
• Your final agreement will be mailed to you afterwards

Under the standard Full-to-Full fuel policy, you receive the car with a full tank and must return it full to avoid refuelling charges and service fees.

The minimum age to hire a car in Hebron without additional surcharges is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-driver surcharge, and most vehicle classes are restricted to renters aged 25 and older.

Vehicle classes typically restricted to renters 25 and older in Hebron include full-size sedans, full-size SUVs, minivans, vans, convertibles, luxury, and premium categories. Younger renters are generally limited to economy, compact, intermediate, and compact SUV classes.

If you are between 21 and 24 and travelling from Latin America or the Caribbean, certain Avis and Budget rates booked through Hola Car Rentals may waive the young-renter fee for the main driver. This exception applies only when it is explicitly shown on your booking confirmation and only for eligible vehicle categories.

Kentucky is not New York or Michigan, so there is no state law requiring hire companies in Hebron to rent to drivers under 21. The standard minimum age at the Hebron CVG facility is 21 for young renters (with a surcharge) and 25 for surcharge-free hire.

Yes, you can add an additional driver to your Hebron hire, but the additional driver must be physically present at the CVG counter at pickup with their own valid driver’s licence.

Whether the additional driver fee is included or charged at the counter depends on your rate. Check your booking confirmation for the line that reads Additional driver free of charge. If it is not listed, the following daily fees typically apply at the Hebron CVG facility:

• Avis, Budget, and Payless: US$13 per hire day, capped at US$65 (plus taxes)
• Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 (plus taxes)
• Alamo, National, and Enterprise: US$15 per day (plus taxes)

For Avis, Budget, and Payless hires in Hebron, additional drivers must generally be at least 25 years old. Age restrictions and young-driver surcharges may apply to additional drivers even when the main driver is exempt.

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. Anyone not named on the contract who drives the vehicle may void coverage and trigger additional charges.

Yes, most bookings include travel assistance through Terrawind Global Protection, which can help if you face a medical emergency or other covered incident during your Hebron hire. However, this benefit does not apply to customers who are residents of the United States or Canada.

For eligible international visitors hiring in Hebron, the travel assistance coverage typically includes:

• Medical cover for up to 5 passengers for non-pre-existing illnesses and accidents
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Hebron trip, contact Terrawind 24 hours a day, 7 days a week before incurring expenses, as some reimbursements require prior authorisation:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This cover does not replace CDW/LDW for damage to the hire vehicle or third-party liability insurance. Always check your booking confirmation for the exact terms applicable to your Hebron reservation.