Car Hire
at Hebron Airport

Hola Car Rentals is the only premium partner of the top car hire brands operating at Hebron Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip at Hebron Airport.

No. With Hola Car Rentals, all costs and charges for your booking at Hebron Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Hebron Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Hebron Airport (Cincinnati/Northern Kentucky International Airport, CVG), the hire car counters are located inside the terminal at the consolidated Rental Car Centre (RCC) at 3057 Terminal Dr, Hebron, KY 41048. No shuttle or people mover is required.

From baggage reclaim, follow the overhead signs labelled "Car Hire" or "Ground Transport West." The RCC is on the same level as baggage reclaim, just a short walk inside the terminal. All major brands operate at this consolidated centre, including Avis, Hertz, Enterprise, National, Alamo, Budget, Dollar, Thrifty, and Sixt.

Once at the counter, present your ID, reservation confirmation, and payment card. You will then walk directly to your vehicle in the adjacent lot or garage. The fully integrated design at Hebron Airport eliminates the older shuttle-based process that existed at many legacy airport configurations.

Most hire car counters at Hebron Airport operate from 6:00 AM to midnight (12:00 AM) daily. For example, Enterprise runs 6:00 AM to 11:59 PM and Budget runs 6:00 AM to 12:00 AM, seven days a week.

If you are arriving on an early-morning red-eye flight, be aware that the Rental Car Centre at Hebron Airport does not open until 6:00 AM, so pickups before that time are not possible at the counter. Plan your arrival accordingly or arrange alternative transport for the gap.

For returns, the return lot at Hebron Airport opens as early as 3:00 AM Monday to Friday and 4:00 AM on weekends, so early drop-offs are possible even before the counters open. If you return after hours, some brands such as Budget and Sixt offer a key drop box, but you remain liable for the vehicle until an agent processes the return the next business day.

To pick up your hire car at Hebron Airport, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card (prepaid and virtual cards are not accepted for the excess)
• A passport or Canadian enhanced licence if your driver’s licence is not U.S.-issued
• Your booking confirmation or printed voucher
• Proof of a return airline ticket if you plan to use a debit card (where accepted at participating locations)

Digital copies of documents are not accepted at Hebron Airport hire counters. All documents must be physical originals. If your driver’s licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory. For all other foreign licences, an IDP is strongly recommended as a safeguard against counter refusals.

Yes, an International Driving Permit (IDP) is strongly recommended when hiring at Hebron Airport, and in some cases it is required.

National Car Hire at Hebron Airport specifically requires an IDP for international visitors. Other brands at the Rental Car Centre may accept a valid foreign driver’s licence alone, but requirements can vary by counter agent and brand policy.

An IDP is mandatory at Hebron Airport if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. In all other cases, carrying one is a practical safeguard against an unexpected refusal at the counter.

Important points to keep in mind:

• An IDP is a translation document only. It must be carried alongside your original driver’s licence and is not valid on its own.
• You must obtain your IDP in your home country before travelling. U.S. issuers such as AAA do not issue IDPs to non-U.S. licence holders.
• All documents presented at the Hebron Airport counter must be physical originals. Digital versions are not accepted.

Tolls in Kentucky are entirely cashless. There are no toll booths where you stop and pay. Instead, cameras photograph your licence plate at toll plazas and charges are collected electronically. This applies to the RiverLink toll system, which operates on the main bridges connecting Louisville and Southern Indiana, including the John F. Kennedy Memorial, Abraham Lincoln, and Lewis and Clark bridges.

When you hire at Hebron Airport, your vehicle already has an electronic toll device installed. At the counter you can choose between two options:

• A pay-per-use programme: the hire company charges you the actual toll amount plus a daily convenience fee of approximately US$4.95 per day (capped at around US$30 to US$34.65 per rental period). This fee only applies on days you actually use a toll road.
• Opting out and using your own transponder or a visitor toll app such as NextPass, which lets you add the rental plate directly.

If you drive on a toll road without enrolling in any programme, the hire company will still receive the invoice from the toll authority and pass the charges, plus additional fees, to your card on file. Toll charges are typically billed within four to six weeks after the hire ends.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire, including tolls incurred on roads near Hebron Airport such as the RiverLink bridges connecting Louisville and Southern Indiana.

To claim your cashback after returning your vehicle at Hebron Airport:

• Email [email protected] within 30 days of returning the car
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

The refund is calculated as the lesser of the total tolls you paid or 5% of your booking total. For example, if your booking total was US$500, the cap is US$25. If you paid US$18 in tolls, you receive US$18 back. Refunds are issued to the original payment method and typically process within seven to ten business days after approval. Submissions received after 30 days are not accepted.

Yes, a major credit card in the main driver’s name is required at Hebron Airport hire counters. The card must be a physical card with the driver’s name printed on it and must have sufficient available credit to cover the excess hold, which is typically around US$300 to US$400 for standard vehicles at U.S. airport locations.

Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the excess at Hebron Airport. Even if you prepaid your booking online, you must still present a physical credit card at the counter for the hold.

A few additional points to keep in mind before arriving at Hebron Airport:

• The card must match the name on your driver’s licence and passport
• Notify your bank of your travel plans to prevent fraud blocks on in-person authorisations
• Bring a backup credit card in your name in case your primary card is declined
• The hold is a temporary authorisation, not a charge, and is released after you return the vehicle. Your bank controls how quickly the credit becomes available again, which can take up to 15 business days.

Yes, after-hours returns are possible at Hebron Airport, but the process and your liability depend on which hire brand you booked.

The return lot at the Rental Car Centre (3057 Terminal Dr, Hebron, KY 41048) opens as early as 3:00 AM on weekdays and 4:00 AM on weekends, so you can drop the vehicle before the counters open at 6:00 AM. Some brands, including Budget and Sixt, provide a key drop box for after-hours returns.

If you use a key drop box at Hebron Airport, keep the following in mind:

• Record the mileage and fuel level before leaving the vehicle
• Leave the keys in the designated drop box or envelope
• You remain financially liable for the vehicle until an agent processes the return the next business day
• The hire agreement is finalised when the counter opens, and your final receipt will be sent afterwards

Not all brands at Hebron Airport offer a key drop box. Check your hire agreement or contact your brand's counter directly to confirm the after-hours procedure before your return date.

Most bookings include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if you experience a medical emergency or other travel disruption while driving near Hebron Airport or anywhere during your trip.

Core benefits typically include:

• Travel and medical cover for up to five passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This cover is designed for situations such as a medical emergency on the motorway after leaving Hebron Airport, or an accident requiring legal support in an unfamiliar jurisdiction. If you need assistance, contact Terrawind 24 hours a day at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the hire vehicle (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Review your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Yes, age restrictions and surcharges apply to drivers under 25 at Hebron Airport. Kentucky follows the standard U.S. hire policy, where 25 is the common minimum age for hiring without additional fees.

Drivers aged 21 to 24 can hire at Hebron Airport but will be subject to a daily young-driver surcharge. The amounts vary by brand:

• Avis, Budget, and Payless: approximately US$13 per rental day, capped at US$65 (plus taxes)
• Hertz, Dollar, and Thrifty: approximately US$13.50 per rental day, capped at US$189 (plus taxes)
• Alamo, National, and Enterprise: approximately US$15 per day (plus taxes)

Drivers under 25 at Hebron Airport are also restricted from hiring certain vehicle classes, including full-size saloons, SUVs, minivans, luxury, premium, and convertible categories. Economy, compact, and intermediate vehicles are generally available.

If you are between 21 and 24 and from Latin America or the Caribbean, some Avis and Budget rates may waive the young-driver fee. Check your booking confirmation to see if this exception is shown. Drivers under 21 cannot hire at Hebron Airport under standard U.S. policy.

You can add an additional driver to your hire at Hebron Airport directly at the counter when you pick up the vehicle. The additional driver must be physically present at the Rental Car Centre (3057 Terminal Dr, Hebron, KY 41048) and must bring their own valid driver’s licence and any required identification.

Whether there is a fee depends on your booking:

• If your confirmation shows "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no cost
• If not included, daily fees apply: Avis, Budget, and Payless charge approximately US$13 per day (capped at US$65); Hertz, Dollar, and Thrifty charge approximately US$13.50 per day (capped at US$189); Alamo, National, and Enterprise charge approximately US$15 per day

At Hebron Airport, additional drivers for Avis, Budget, and Payless must generally be at least 25 years old. Both the main driver and the additional driver must sign the hire agreement. Only drivers listed on the agreement are covered by the hire protections, so never allow an unlisted person to drive the vehicle.

The standard fuel policy for hires at Hebron Airport is Full-to-Full. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To follow the Full-to-Full policy correctly at Hebron Airport:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard.
• During your hire, use the correct fuel type as shown in the vehicle (petrol or diesel). Wrong-fuel incidents are not covered.
• Before returning to the hire centre at Hebron Airport, refuel within approximately 10 miles of the return location so the gauge does not drop below full on the drive back.
• Keep your final fuel receipt showing the date, time, and station address in case of any dispute.

If you return the vehicle below the recorded starting level, the hire company will charge you for the fuel shortfall at their own refuelling rate, which is typically higher than retail pump prices, plus an administrative service fee. Some counters at Hebron Airport may offer an optional prepaid fuel plan; if you accept it, any unused fuel is generally non-refundable.

When hiring at Hebron Airport, two main types of cover are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the hire vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving. In Kentucky, not all hire companies are required to include state-minimum liability by default, so cover levels can vary. Adding supplementary liability cover is strongly recommended, especially for visitors who do not have a personal U.S. motor insurance policy that would extend to a hire vehicle at Hebron Airport.

Key points to confirm at the Hebron Airport counter:

• Check your booking confirmation to see which covers are already included in your rate
• Verify the deductible or excess amount for CDW/LDW on the hire agreement before signing
• Ensure all drivers listed on the agreement are named, as cover applies only to named drivers
• CDW/LDW typically excludes tyres, undercarriage, roof, and keys unless a specific add-on is purchased