Car Hire
in Kentucky

Hola Car Rentals is the only premium partner of the top car hire brands operating in Kentucky, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Kentucky.

No. With Hola Car Rentals, all costs and charges for your booking in Kentucky are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Kentucky charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Pickup at Kentucky's three main airports is straightforward, with no long shuttle rides to off-site facilities.

• Louisville Muhammad Ali International (SDF): Rental counters are located in the baggage claim area. After completing paperwork, walk outside and cross the road to the lower-level parking garage on the west end to collect your vehicle. No shuttle is needed.
• Cincinnati/Northern Kentucky International (CVG): A consolidated Rental Car Centre is located inside the terminal. From baggage claim, follow the Ground Transport West signage and walk directly to the centre. All major brands are housed there, and no shuttle is required.
• Blue Grass Airport (LEX): Counters are on the first level in baggage claim. Your vehicle will be in a covered facility directly adjacent to the terminal, offering easy access and weather protection.

At all three Kentucky airports, the hire facilities are terminal-adjacent, so you can expect a quick, walkable process from baggage claim to your car. Confirm your brand's counter location by checking your booking confirmation before you land.

Yes, Kentucky toll roads are entirely cashless. There are no staffed toll booths anywhere in Kentucky, and traffic flows through toll plazas without stopping. Payment is collected electronically by photographing your vehicle's licence plate.

The primary toll system operating in Kentucky is RiverLink, which covers the bridges connecting Louisville and Southern Indiana, including the John F. Kennedy Memorial, Abraham Lincoln, and Lewis and Clark bridges. RiverLink also accepts E-ZPass and Pay-By-Plate accounts.

Current toll rates for a standard passenger car in Kentucky are approximately:

• US$2.68 with a transponder
• US$4.02 with a prepaid account
• US$5.36 with no account (invoice rate)

Because Kentucky roads are fully cashless, you cannot pay at the plaza. Plan your toll payment method before driving through Louisville to avoid the highest invoice rate.

Hire companies operating in Kentucky enrol vehicles in a pay-per-use toll programme rather than offering a flat unlimited daily pass. Here is how it typically works:

• A daily convenience charge of US$4.95 applies only on days when you actually use a toll road in Kentucky, with a maximum cap of US$30 to US$34.65 per rental period.
• In addition to the convenience charge, you are billed for each toll at the higher of the applicable video toll rate, cash toll rate, or highest undiscounted rate.
• Charges are billed to your card on file approximately 4 to 6 weeks after the rental ends, once the toll authority transmits the data to the hire company.

If you prefer to avoid the convenience charge, you have two alternatives when hiring in Kentucky:

• Use your own personally owned transponder (confirm coverage with your issuer before travel).
• Use the NextPass app, which lets you add the rental vehicle's licence plate and your payment method directly.

If you drive through a Kentucky toll road without enrolling in any programme, the hire company will still receive the invoice and can pass all tolls plus additional fees to your card.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Kentucky hire.

This is especially useful in Kentucky because the RiverLink system on the Louisville bridges charges tolls electronically, and those charges can add up over a multi-day trip. The cashback applies to any tolls you pay, whether through the hire company's toll programme or your own transponder.

To claim your Kentucky toll cashback:

• Email [email protected] within 30 days of returning the vehicle.
• Include your Hola Car Rentals reservation confirmation, a copy of the signed hire agreement, and a receipt or statement showing the toll charges paid.
• Use the subject line: Tolls Cashback, followed by your reservation number.

The refund is processed to the same payment method used for your booking and typically arrives within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted, so keep your toll receipts and submit promptly after your Kentucky trip ends.

To collect your hire car at any Kentucky location, you must present the following physical documents at the counter:

• A valid, original driver's licence in the main driver's name. Digital copies are not accepted.
• A major credit card with the driver's name printed on the card, used for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors travelling from abroad).

If your driver's licence is not in English and not issued by an EU or EEA country, an International Driving Permit (IDP) is strongly recommended. An IDP is a translation only and must be carried alongside your original licence.

In Kentucky, as in all U.S. states, the hire agreement is with the partner brand at the counter. Always follow the document requirements shown on your booking confirmation, as individual brands may have additional requirements.

After-hours returns are available at Kentucky's major airports, and the process differs slightly by location.

• SDF (Louisville): Return the vehicle to 600 Terminal Drive. Park the car, leave the keys inside the unlocked vehicle, and place your hire contract in the outside drop box located by the service booth. Take all personal belongings with you.
• CVG (Northern Kentucky): The return lot opens as early as 3 AM on weekdays and 4 AM on weekends. If you are enrolled in a Fastbreak or similar programme, note the mileage and fuel level, drop the agreement in the designated box, and no counter visit is required. Key drop is available at select spots.
• LEX (Lexington): Return to the Hire Car Return Centre located immediately past the terminal.

Regardless of which Kentucky airport you use, photograph the vehicle's condition and fuel gauge before leaving. Keep a copy of your hire agreement and any drop-box receipt. Post-rental charges for fuel or damage can appear days after return, so documentation protects you if a dispute arises.

Kentucky has several driving rules that may differ from what you are used to at home or in neighbouring states.

• Headlights: Kentucky law restricts private vehicles to white headlights only. coloured headlights are prohibited and can result in a traffic stop.
• School zones: Speed limits in Kentucky school zones are typically 25 mph and apply all day, not just during school hours. This differs from neighbouring Ohio, where school zone limits of 20 mph apply only during specific hours. Speeding 30 mph or more over the limit in a Kentucky school zone adds points to your record.
• Right turn on red: Permitted after a full stop unless a sign prohibits it, consistent with most neighbouring states.
• Licence plates: Kentucky requires only a rear licence plate. If you are accustomed to states like Ohio that require front and rear plates, do not be surprised by the difference.
• Eastern terrain: Eastern Kentucky features hilly, winding roads with variable pavement conditions. Reduce speed on unfamiliar rural routes.
• Winter conditions: Snow and ice priority routes focus on interstates and arterials. Eastern Kentucky hills increase black ice risk compared to flatter neighbouring states.

Use the GoKY app for real-time road cameras, construction alerts, and snow route information while driving in Kentucky.

When you pick up your hire car in Kentucky, the partner brand will place a temporary authorisation hold on your credit card. This hold is not a charge but reduces your available credit until it is released after the hire ends.

For standard vehicles hired in the United States, including Kentucky, typical holds range from approximately US$300 to US$400. The exact amount depends on the hire brand, the specific Kentucky location (airport versus city branch), the vehicle class, and the season. Premium or speciality vehicles may carry higher holds.

Important requirements for the deposit in Kentucky:

• You must present a physical, major credit card with the driver's name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold.
• The card must be in the main driver's name.
• Ensure your card has sufficient available credit to cover the hold plus any expected charges.

After you return the vehicle, the hold is released by the hire company, but your bank controls when it reappears on your available balance. This can take up to 15 business days. Notify your bank of your Kentucky travel dates to prevent fraud blocks on the authorisation.

Yes, drivers under 25 hiring a car in Kentucky are subject to a daily young-renter surcharge, paid at the counter when picking up the vehicle.

Kentucky follows the standard U.S. policy: the minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can hire but will pay an additional daily fee. The surcharge amount varies by partner brand:

• Avis, Budget, and Payless: US$13 per rental day, capped at US$65 (plus taxes).
• Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189 (plus taxes).
• Alamo, National, and Enterprise: US$15 per day (plus taxes).

In addition to the surcharge, most vehicle classes are restricted for under-25 drivers in Kentucky. Economy, compact, and intermediate categories are generally available, while full-size, SUV, luxury, minivan, and convertible classes typically require the driver to be 25 or older.

One exception: if you are a Latin American or Caribbean resident aged 21 to 24 and your Hola Car Rentals confirmation explicitly shows the underage fee waived, Avis and Budget may waive the surcharge for eligible vehicle categories. Check your confirmation carefully before arriving at the Kentucky counter.

The cover included in your Kentucky hire depends on the rate plan selected at booking. Here is a general overview of the main protections:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): Reduces your financial liability for damage to the hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero. CDW and LDW do not cover damage to other vehicles or injuries to other people.
• Third-Party Liability (LIS/ALI/SLI): Covers bodily injury and property damage you may cause to others while driving in Kentucky. Some U.S. states require hire companies to include state-minimum liability, but not all do. Adding supplementary liability cover up to US$300,000 is strongly recommended for driving in Kentucky.

CDW and LDW do not cover tyres, undercarriage, roof damage, or personal belongings. Always review your hire agreement at the Kentucky counter to confirm which protections are active and what deductible applies.

If you believe a cover was included in your booking but was charged again at the counter, keep all paperwork and contact support after the hire ends.

The standard fuel policy for hires in Kentucky is Full to Full. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup in Kentucky:

• Check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge.
• Ask the agent about the nearest petrol station to the return location.

At return, refuel within approximately 10 miles or 15 km of the Kentucky airport or return location so the gauge does not drop below full before you arrive. Keep the final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level in Kentucky, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus an administrative service fee. Returning the car full is always the most cost-effective option.

For after-hours returns at Kentucky airports, leave the fuel receipt in the drop envelope and keep a photo of the full gauge on your phone as documentation.

Yes, you can add an additional driver to your Kentucky hire, either at no cost if your rate includes it or for a daily fee paid at the counter.

Check your booking confirmation before arriving at the Kentucky counter. If it states additional driver free of charge, the first extra driver is covered. If not, the daily fees by partner are:

• Avis, Budget, and Payless: US$13 per day, capped at US$65 (plus taxes).
• Hertz, Thrifty, and Dollar: US$13.50 per day, capped at US$189 (plus taxes).
• Alamo, National, and Enterprise: US$15 per day (plus taxes).

The additional driver must be present at the Kentucky pickup counter with a valid driver's licence and, if applicable, an International Driving Permit. Both the main driver and the additional driver must sign the hire agreement. Only drivers listed on the agreement are covered by protections such as CDW and liability cover.

Note that for Avis, Budget, and Payless hires in Kentucky, additional drivers must generally be at least 25 years old. If the additional driver is under 25, a young-driver surcharge may apply or the request may be declined depending on the location.

Yes, most Hola Car Rentals bookings include travel assistance cover provided by Terrawind Global Protection, which can be valuable if you encounter an emergency while driving in Kentucky.

This benefit is particularly relevant in Kentucky given the state's rural eastern terrain, winding mountain roads, and winter ice conditions, where reaching help quickly matters. Cover typically includes:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

If you need assistance while in Kentucky, contact Terrawind 24 hours a day, 7 days a week. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this cover. Check your booking confirmation to verify whether travel assistance is included in your specific Kentucky reservation and to review the exact terms and coverage limits.