National Car Hire
in Kentucky

Hola Car Rentals is the only premium partner of the top car hire brands operating in Kentucky, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Kentucky.

No. With Hola Car Rentals, all costs and charges for your booking in Kentucky are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Kentucky charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

National Car Rental operates at three airport locations in Kentucky, all inside airport terminals.

• Cincinnati-Northern Kentucky International Airport (CVG): 3057 Terminal Dr, Hebron, KY 41048. Proceed to the National counter on the baggage claim level and follow the Car Rental signs. Emerald Aisle is available for eligible members.
• Louisville Muhammad Ali International Airport (SDF): 600 Terminal Dr, Suite 8, Louisville, KY 40209. The counter is on the lower terminal level, directly across from baggage claim C.
• Lexington Blue Grass Airport (LEX): 4000 Terminal Dr, Suite 103, Lexington, KY 40510. The counter is inside the airport terminal.

National has no downtown or off-airport locations in Kentucky. All three locations are airport-only. Bring your booking confirmation, a valid driver’s licence, and a major credit card in the main driver’s name to complete the pick-up process.

To pick up a National Car Rental in Kentucky, you must present the following physical documents at the counter.

• A valid, original driver’s licence in the main driver’s name. If your licence is not in English or uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit (IDP) is required alongside the original licence.
• A major credit card with the driver’s name printed on the physical card, used for the authorisation hold. Debit and prepaid cards are not accepted for the deposit.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for international visitors).

All documents must be physical originals. Digital copies are not accepted at any National counter in Kentucky. The IDP is a translation only and is invalid without the original licence.

Kentucky uses a fully cashless toll system, meaning there are no toll booths and traffic flows without stopping. Tolls are collected electronically via licence plate photography at toll plazas.

The primary toll system is RiverLink, which operates on the bridges connecting Louisville and Southern Indiana, including the John F. Kennedy Memorial, Abraham Lincoln, and Lewis and Clark bridges. RiverLink also accepts E-ZPass and Pay-By-Plate.

When renting from National in Kentucky, your vehicle comes equipped with an electronic toll device. You have two options at the counter:

• Enroll in the TollPass service: a daily convenience charge of US$4.95 per day (maximum US$30 to US$34.65 per rental period) applies only on days you actually use a toll road, plus the actual toll amount at the applicable rate.
• Opt out and use your own transponder or the NextPass app by adding the rental vehicle's licence plate directly.

If you drive through a toll without enrolling in any programme, the rental company will bill the toll plus administrative fees to your card, sometimes weeks after the rental ends. Toll charges in Kentucky are billed approximately 4 to 6 weeks after the toll authority provides the data.

Yes, all bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your National rental in Kentucky.

This is especially useful if you drive on the RiverLink bridges in Louisville or any other cashless toll roads in the state. You still pay tolls normally through the rental company's TollPass programme or your own transponder, and then claim reimbursement afterwards.

To claim your Tolls Cashback:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number].
• Attach your Hola Car Rentals booking confirmation, the signed rental agreement from the National counter, and a receipt or statement showing the toll charges paid.

The refund is processed to the same payment method used for your booking and typically takes 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

The RiverLink system in Kentucky operates on the Louisville-area bridges and uses cashless, electronic toll collection. Rates vary depending on how you pay.

• Small vehicles (cars, motorcycles): US$2.68 with a transponder, US$4.02 with a prepaid account, or US$5.36 with no account (invoice rate).
• Medium vehicles (2 to 4 axles, over 7.5 feet): US$5.36 with a transponder, US$8.04 prepaid, or US$10.72 invoice rate.
• Heavy vehicles (5 or more axles): US$13.40 with a transponder, US$14.68 prepaid, or US$16.01 invoice rate.

When renting from National in Kentucky, if you use the TollPass service, the actual toll is charged at the higher of the video toll rate, cash toll rate, or highest undiscounted rate, plus the US$4.95 daily convenience fee. To get the lowest toll rate, consider using your own transponder or the NextPass app and opting out of the rental company's toll programme at the National counter.

All three National Car Rental locations in Kentucky offer after-hours vehicle return. The process differs slightly by airport.

• CVG (Hebron): Follow the return signs to the designated lane, pull in as far forward as possible, and leave the keys inside the vehicle. Remove all personal belongings before leaving.
• SDF (Louisville): After-hours return is available. Pull into the return lane and leave the keys in the vehicle as directed by on-site signage.
• LEX (Lexington): Lock the vehicle and place the keys and rental jacket in the drop box located at the right end of the National counter.

Important: when returning after hours at any National location in Kentucky, you remain financially responsible for the vehicle until the branch opens and a staff member formally checks it in. Before leaving, take photos of the vehicle's condition and fuel gauge as documentation. Keep your rental agreement and any fuel receipts in case questions arise after the branch reopens.

National Car Rental in Kentucky follows a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pick-up, verify the fuel level with the agent and confirm it is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer.

At return, refuel within approximately 10 miles of the airport before dropping off the vehicle. This applies whether you are returning to CVG in Hebron, SDF in Louisville, or LEX in Lexington. Keep your fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, National may charge:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices.
• A refuelling service fee on top of the fuel cost.

For after-hours returns at any Kentucky location, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone as evidence.

Yes, drivers under 25 renting from National Car Rental in Kentucky are subject to a young-driver surcharge paid at the counter.

In Kentucky, the standard minimum rental age with National is 21. Drivers aged 21 to 24 can rent but will be charged a daily underage fee of US$15 per day plus applicable taxes, in addition to the base rental rate.

Drivers under 25 are also restricted from renting certain vehicle classes at National locations in Kentucky. Categories such as full-size SUVs, premium, luxury, minivans, and convertibles are typically reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger drivers.

To prepare:

• Bring a valid driver’s licence and a major credit card in your name.
• Budget for the daily surcharge on top of your prepaid rate.
• Select an eligible vehicle class when booking.

The young-driver surcharge is paid directly to National at the Kentucky counter and is not included in your prepaid booking total.

Most bookings include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if an unexpected situation arises during your National rental in Kentucky, such as a medical emergency on a motorway or a flight disruption at CVG, SDF, or LEX.

Coverage typically includes:

• Travel and medical insurance for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

This benefit applies to non-North American customers. Residents of the United States and Canada do not qualify for this coverage.

To use the assistance during your Kentucky rental, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Always contact the assistance line before incurring medical or legal expenses, as some reimbursements require prior authorisation. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

An International Driving Permit (IDP) is not always mandatory for renting from National Car Rental in Kentucky, but it is strongly recommended in certain situations.

• If your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an IDP is required. National counter staff in Kentucky may not be able to read a licence in a non-Roman script, and without an IDP the hire can be denied.
• If your licence is in English or issued by an EU or EEA country, an IDP is generally not required in Kentucky.
• If your licence is in a Latin-alphabet language other than English, an IDP is recommended but not strictly mandatory.

The IDP is a translation document only. It must always be carried alongside your original licence and is not valid on its own. Obtain your IDP in your home country before travelling, as US organisations such as AAA do not issue IDPs to non-US licence holders.

All documents presented at the National counter in Kentucky must be physical originals. Digital copies are not accepted.

When you pick up your National Car Rental in Kentucky, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge but it reduces your available credit until the hire is closed and your bank releases the hold.

Typical deposit holds for standard vehicles in the United Kingdom range from GBP 300 to GBP 400. The exact amount at any National location in Kentucky depends on the vehicle class, hire duration, and the specific airport location (CVG, SDF, or LEX).

Key requirements:

• You must present a physical, major credit card with the driver’s name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
• The card must be in the main driver’s name.
• You must have sufficient available credit to cover the hold plus any expected charges.

After you return the vehicle, National releases the hold. Your bank or card issuer controls how quickly it reappears on your available balance, which can take up to 15 business days. Bring a backup credit card in case your primary card is declined at the Kentucky counter.

Yes, you can add an additional driver to your National Car Rental in Kentucky, either as an included benefit or for a fee paid at the counter.

Check your booking confirmation first. If your rate includes an additional driver, no fee applies for the first extra driver. If it is not included, National charges GBP 15 per day plus applicable taxes for each additional driver in Kentucky.

Requirements for adding a driver at any National location in Kentucky:

• The additional driver must be present at the counter at pick-up.
• They must present a valid driver’s licence (and an IDP if their licence uses a non-Latin alphabet).
• They must meet the minimum age requirement. Drivers aged 21 to 24 may be subject to a young-driver surcharge.
• Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the hire agreement are covered by the vehicle's protections, including CDW and liability cover. Anyone not named on the contract who drives the vehicle may void those protections. If you need to add a driver after pick-up, visit the National branch in Kentucky to update the agreement.

Yes, one-way hires from National Car Rental in Kentucky to a different state are generally permitted, but a drop-off fee may apply depending on the route.

The drop-off fee is route-specific and varies by the pick-up and return locations, the vehicle class, dates, and season. For example, returning a vehicle rented at CVG in Hebron or SDF in Louisville to a location in another state will typically trigger a one-way fee.

How to check before booking:

• Select your different return location during the search. The booking details page will show any drop-off fee under the To Pay at Destination section.
• Review your confirmation to verify the fee matches what was shown at checkout.
• At the National counter in Kentucky, confirm the drop-off fee on the hire agreement before signing.

The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking. Cross-border hires (for example, driving into Canada) may be restricted or require prior authorisation from National. Always check your hire agreement for territory restrictions before leaving Kentucky.