Van Hire
in Hebron

Hola Car Rentals is the only premium partner of the top car hire brands operating in Hebron, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Hebron.

No. With Hola Car Rentals, all costs and charges for your booking in Hebron are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Hebron charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Your van hire in Hebron is collected at the Cincinnati/Northern Kentucky International Airport (CVG) Rental Car Centre, located at 3057 Terminal Dr, Hebron, KY 41048. All major partner brands, including Avis, Budget, National, Alamo, Hertz, Payless, and Thrifty, have counters on the first floor of the CVG terminal near baggage reclaim.

No shuttle or train is required. After collecting your luggage, follow the Ground Transport West signage to reach the hire counters and the adjacent on-site vehicle lot. The walk from baggage reclaim to the counter is approximately 5 minutes.

Once paperwork is completed, your van is in the connected Rental Car Centre lot, just steps away. From arrival at baggage reclaim to driving away in your van, allow roughly 15 to 45 minutes depending on queue length and whether your brand offers a fast-track programme.

Counter hours for van hire collection in Hebron vary by partner brand at CVG airport.

• Avis: Sunday through Saturday, 6:00 AM to 12:00 AM (midnight)
• Budget and Payless: approximately 6:00 AM to 10:00 PM Sunday through Friday, with varying Saturday hours
• Other brands at the Hebron Rental Car Centre maintain similar hours, generally opening at 6:00 AM

After-hours van collection is not available, as collecting a vehicle requires a staffed counter. If your flight arrives late, confirm your brand's closing time before booking. Some locations offer a key drop box for after-hours returns, but you must arrange collection during staffed hours.

If your flight is delayed by less than 24 hours, your van reservation will be held. Delays beyond 24 hours may require you to contact support to amend your booking.

To collect your van hire in Hebron at CVG, you must present the following physical documents at the counter:

• A valid, original driving licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher (required for certain hires)
• Round-trip flight or cruise tickets (required for visitors from outside the US)

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For other non-English licences, an IDP is strongly recommended.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the van hire counter in Hebron. Debit and prepaid cards are not accepted for the authorisation hold.

Yes, toll roads can affect your van hire in Hebron, particularly if you drive beyond the immediate CVG airport area into the greater Cincinnati region or neighbouring states such as Ohio.

In the United States, nearly all toll roads are cashless, and your van will come equipped with an electronic toll device. At the Hebron counter you have two options:

• Purchase an unlimited toll package, typically priced between US$11 and US$25 per day depending on the partner brand
• Decline the package and pay per use, in which case the hire company will charge the actual toll amount plus an administrative processing fee to your credit card after the hire ends

Toll charges can appear on your card days or even weeks after you return the van, as toll agencies process invoices in batches.

All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your van hire in Hebron. To claim, email [email protected] within 30 days of returning the vehicle, attaching your hire agreement and toll receipts or statements.

When you collect your van hire in Hebron, the partner brand will place a temporary authorisation hold on your credit card. For standard vehicles in the United States, typical holds range from US$300 to US$400, though the amount for a van may be higher depending on the vehicle class, the specific brand, and the season.

This hold is not a charge. It temporarily reduces your available credit and is released after you return the van, once the hire agreement is closed. Your bank controls how quickly the hold disappears from your statement, which can take up to 15 business days.

• Only a physical, major credit card in the main driver’s name with the driver’s name printed on the card is accepted
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• Bring a backup credit card in case your primary card is declined

If you are unsure of the exact hold amount for your van hire in Hebron, ask the counter agent before they process the authorisation.

To rent a van in Hebron without a young-renter surcharge, you must be at least 25 years old. Vans and minivans are among the vehicle classes that most partner brands restrict to drivers aged 25 and older.

Drivers aged 21 to 24 may face additional restrictions specific to van hires in Hebron:

• Most partner brands do not permit drivers under 25 to rent vans, minivans, or larger vehicle classes at CVG
• If a van is available to an under-25 driver, a daily young-renter surcharge applies and is paid at the counter
• Kentucky is not one of the states (New York and Michigan) that require hire companies to serve drivers aged 18 and older

If you are between 21 and 24 and need a larger vehicle for your Hebron trip, contact customer service before booking to confirm whether any van category is available for your age group at CVG.

Yes, you can add an additional driver to your van hire in Hebron at the CVG counter. The additional driver must be present at collection with a valid driver’s licence and any required identification.

Whether the additional driver is included or costs extra depends on your rate:

• If your booking confirmation states "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no cost
• If not included, daily fees apply: Avis, Budget, and Payless charge approximately US$13 per day (capped at US$65); Hertz, Thrifty, and Dollar charge approximately US$13.50 per day (capped at US$189); Alamo, National, and Enterprise charge approximately US$15 per day

For your van hire in Hebron, note that Avis, Budget, and Payless require additional drivers to be at least 25 years old. Both the main driver and the additional driver must sign the hire agreement at the counter. Anyone who drives the van without being listed on the agreement will not be covered by the hire protections.

Most bookings include travel assistance coverage through Terrawind Global Protection, which can be valuable if an incident occurs during your van hire in Hebron or while driving in the broader Kentucky and Ohio region.

Core benefits typically include:

• Travel and medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This cover does not apply to residents of the United States or Canada. If you are a US or Canadian resident hiring a van in Hebron, this benefit is not available to you.

To use the assistance, contact Terrawind 24 hours a day, 7 days a week at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Always contact the assistance line before incurring medical or legal expenses, as some reimbursements require prior authorisation.

Check your booking confirmation for the exact terms and coverage limits that apply to your van hire in Hebron.

Your van hire in Hebron follows a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid additional charges.

• At collection, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Ask the counter agent about the nearest fuel station to the CVG return location

When returning your van in Hebron, refuel within approximately 10 miles of the Rental Car Centre at 3057 Terminal Dr to ensure the gauge does not drop before you reach the return lot. Keep your final fuel receipt showing the date, time, and station address.

If you return the van with less fuel than recorded at collection, the partner brand will charge you for the shortfall at their refuelling rate, which is typically higher than the pump price, plus a service fee. For after-hours van returns in Hebron, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge as evidence.

Two main protection types are relevant for your van hire in Hebron:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the van itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero excess. CDW and LDW do not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the van in Hebron. Some US states require a minimum level of liability, but not all do. Adding supplemental liability cover of up to US$300,000 is strongly recommended.

Neither CDW/LDW nor LIS/ALI/SLI covers your personal belongings or your own injuries. Personal Accident Insurance (PAI) and Personal Effects Cover (PEC) are separate optional extras available at the counter.

Review your booking confirmation before arriving at the Hebron counter to confirm which protections are already included in your van hire rate and which you may want to add.

The van return lot for Hebron hires is located at the CVG Rental Car Centre, 3057 Terminal Dr, Hebron, KY 41048, adjacent to the terminal. The lot is accessible from early morning, with some brands noting access from 3:00 AM Monday to Friday and 4:00 AM on weekends for early returns.

For after-hours van returns in Hebron:

• Park the van in the designated return lot following airport signage
• Note the mileage and fuel level on your hire agreement
• Place the keys and any required paperwork in the key drop box at the location (available at select brands such as Budget)
• Take a photo of the van, the dashboard showing the fuel gauge and odometer, and the drop box slot as evidence
• Keep your fuel receipt from the last fill-up

Be aware that liability for the van may remain with you until a staff member formally checks it in during business hours. If you have any concerns about the van's condition at return, document everything with photos before leaving the Hebron lot.

Yes, one-way van hires from Hebron to another city are possible with several partner brands at CVG, but a drop-off fee may apply depending on your route.

How the fee works for your van hire in Hebron:

• Same-city airport to centre: often no drop-off fee
• Hebron (CVG) to another city in the same region or state: a drop-off fee typically applies and varies by distance and vehicle class
• Long-distance or cross-country one-ways: fees are usually higher and some routes may not be permitted for vans

The drop-off fee for your van hire in Hebron will be shown during the booking process under the "To pay at destination" section. It cannot be prepaid and is payable at the counter. Cross-border one-ways, such as driving the van from Hebron into Canada, may be restricted or require prior approval from the partner brand.

If you change your drop-off location after booking, the fee may be recalculated. Always confirm the one-way fee on your booking confirmation before collecting the van in Hebron.

No, the standard underage fee exception for Avis and Budget does not apply to van hires in Hebron. Even when the young-renter surcharge is waived for eligible Latin American and Caribbean travellers aged 21 to 24, that exception covers only specific vehicle categories such as Economy, Compact, Medium Sedan, Standard Sedan, Compact SUV, and Medium SUV.

Vans and minivans are explicitly excluded from the underage fee waiver at Avis and Budget. This means that for a van hire in Hebron, drivers under 25 will generally face one of the following situations:

• The van class is restricted entirely to drivers aged 25 and older
• If a van is available, the standard young-renter surcharge applies and is paid at the counter in Hebron

If you are between 21 and 24 and need a van in Hebron, contact customer service via WhatsApp before booking to confirm current availability and any applicable fees for your specific age and nationality at CVG.