Avis Car Hire
in Wilmington

Hola Car Rentals is the only premium partner of the top car hire brands operating in Wilmington, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Wilmington.

No. With Hola Car Rentals, all costs and charges for your booking in Wilmington are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Wilmington charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Avis counter at Wilmington International Airport (ILM) is located inside the terminal, directly across from the baggage claim area. After collecting your luggage, follow signs towards Arrivals or Baggage Claim and you will find the Avis desk on the same level.

Once you have completed the paperwork at the Avis counter, your vehicle is parked outside the baggage claim area, approximately 50 yards from the exit door. No shuttle or tram is required. The entire walk from the Avis counter to your car is a short distance on foot.

The Avis counter at Wilmington Airport operates Monday through Sunday from 08:00 to 00:00. If your flight arrives after midnight, pickup is not available, but a 24-hour key drop box is provided in the return area for after-hours vehicle returns.

To pick up your Avis hire car in Wilmington, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name
• A physical major credit card with the driver’s name printed on the card, used for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the Avis counter in Wilmington. For all other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

Digital documents are not accepted. All documents must be physical originals presented in person at the Avis desk in Wilmington.

When you pick up your Avis hire car in Wilmington, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge but it reduces your available credit until the hold is released after you return the vehicle.

For standard vehicles at Avis locations in the United States, including Wilmington, the typical hold is approximately US$300 to US$400. The exact amount depends on the vehicle class, hire duration, and location policies. Premium or speciality vehicles may carry a higher hold.

• Only a physical major credit card in the main driver’s name is accepted for the deposit
• Debit cards, prepaid cards, and virtual cards are not accepted
• The card must have the driver’s name printed on it

After you return the vehicle, the Avis desk in Wilmington releases the hold. Your bank or card issuer controls how quickly it reappears in your available credit, which can take up to 15 working days. Bringing a backup credit card is recommended in case your primary card is declined.

North Carolina operates fully electronic, cashless toll roads, so there are no traditional toll booths anywhere in the state. If you drive on toll roads during your Avis hire in Wilmington or travel towards the Raleigh or Charlotte areas, all tolls are collected electronically.

The main toll roads in North Carolina include:

• Triangle Expressway (approximately 19 miles connecting Raleigh and Durham): up to US$3.60 electronically for a standard 2-axle vehicle
• Monroe Expressway (near Charlotte, approximately 20 miles): up to US$2.66 electronically or US$4.10 by post for a 2-axle vehicle

Payment options include NC Quick Pass, E-ZPass, SunPass, and Peach Pass. Using an NC Quick Pass transponder with prepaid funds provides a 35% discount off the bill-by-mail rate.

Your Avis hire vehicle in Wilmington comes equipped with an electronic toll device. At the counter you can choose an unlimited toll package (typically US$11 to US$25 per day depending on the programme) or pay per use, in which case Avis will charge the actual toll amount plus an administrative processing fee to your card after the hire ends. Toll charges can appear on your statement days or even weeks after you return the car.

Yes, all bookings made through Hola Car Rentals, including Avis hires in Wilmington, include Tolls Cashback. You can get up to 5% of your total booking value back for tolls you paid during your hire, whether on North Carolina toll roads or any other cashless expressway you used during your trip.

To claim your cashback after returning your Avis vehicle in Wilmington:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement from Avis, and a toll receipt or statement showing the charges paid

The refund is calculated as the lesser of the total tolls you paid or 5% of your booking total. For example, if your booking total was US$500, the maximum cashback is US$25. Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

The minimum age to hire a car with Avis in Wilmington, North Carolina is 21. Drivers aged 21 to 24 are subject to a daily young-driver surcharge, and most vehicle classes are restricted to drivers aged 25 and older.

At Avis in Wilmington, the young-driver fee is US$13 per hire day plus applicable taxes, with a maximum charge of US$65 plus taxes for the hire period. Drivers under 25 are generally limited to smaller vehicle categories such as Economy, Compact, and Intermediate SUV. Classes like Full Size, Minivan, Convertible, Luxury, and Premium typically require the driver to be at least 25.

If you are between 21 and 24 and are a citizen or resident of Latin America or the Caribbean, certain Hola Car Rentals rates with Avis in Wilmington may waive the underage fee for the main driver. This exception must appear explicitly on your booking confirmation to apply at the counter. It covers only eligible vehicle categories and does not extend to additional drivers aged 21 to 24.

Drivers aged 25 and older are not subject to any young-driver surcharge at the Avis counter in Wilmington.

Yes, you can add an additional driver to your Avis hire in Wilmington at the time of pickup. The additional driver must be present at the Avis counter in Wilmington, show a valid driver’s licence, and sign the hire agreement. Only drivers listed on the agreement are covered by the hire protections.

If your Hola Car Rentals booking confirmation states that an additional driver is included at no charge, no fee applies for the first extra driver. If it is not included, Avis in Wilmington charges US$13 per hire day plus taxes, with a maximum of US$65 plus taxes for the hire period.

• For Avis in Wilmington, additional drivers must generally be at least 25 years old at pickup
• The additional driver must meet the same document requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet
• If someone drives who is not listed on the Avis agreement, coverages such as CDW and liability protection may be void

If you need to add a driver after pickup, you must visit an Avis branch in Wilmington to update the hire agreement in person.

Avis hires in Wilmington follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Wilmington location.

When returning your Avis vehicle in Wilmington, refuel within approximately 10 miles of the return location at Wilmington International Airport (1740 Airport Blvd) so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, Avis may charge:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price
• A refuelling service or administrative handling fee

For after-hours returns at the Wilmington Airport location, place your fuel receipt in the key drop envelope and keep a photo of the full gauge as documentation.

Yes, after-hours vehicle returns are available at the Avis location at Wilmington International Airport (1740 Airport Blvd, Wilmington, NC 28405). The Avis counter closes at 00:00, but a 24-hour key drop box is available in the hire car return area for returns outside operating hours.

To complete an after-hours return at the Avis Wilmington Airport location:

• Follow the main road past the terminal and turn right into the hire car return area, which is the same area used for standard returns
• Park the vehicle in the designated Avis return space
• Lock the vehicle and place the keys in the key drop box located in the return area
• Keep a photo of the fuel gauge showing a full tank and note the odometer reading
• Retain your fuel receipt and any other paperwork

When you use the after-hours key drop at the Avis Wilmington location, the formal check-in occurs the next working day. You remain responsible for the vehicle until Avis processes the return. Contact Avis or review your hire agreement if you have questions about liability during that period.

Yes, one-way hires are available with Avis in Wilmington, allowing you to pick up at Wilmington International Airport and return the vehicle at a different location. A drop-off fee may apply depending on the destination, vehicle class, and dates selected.

When booking a one-way Avis hire from Wilmington, the drop-off fee is shown on the rate details page under the section labelled as charges due at destination. This fee is set by Avis and is not prepaid through your booking. It is separate from fuel, tolls, and taxes.

• Routes between nearby cities in the same region may carry a moderate drop-off fee
• Long-distance or cross-country one-ways typically carry higher fees
• Cross-border one-ways, such as Wilmington to Canada, may be restricted or require prior approval from Avis

If you change your return location after booking your Avis hire in Wilmington, the rate will be re-priced and the drop-off fee may increase. Always confirm the fee shown on your booking confirmation matches what the Avis counter presents at pickup in Wilmington. If a different fee appears, keep all paperwork and contact support after the hire.

Whether CDW (Collision Damage Waiver) or LDW (Loss Damage Waiver) is included in your Avis hire in Wilmington depends on the rate plan you selected when booking. Check your booking confirmation for a line showing car hire insurance or CDW coverage and whether a deductible applies.

CDW and LDW reduce your financial liability for damage to the Avis hire vehicle caused by a collision, theft, or vandalism. A deductible may still apply per incident unless your confirmation explicitly states zero deductible.

CDW and LDW do not cover:

• Damage or injury caused to third parties (other vehicles, people, or property), which requires separate liability cover such as LIS or SLI
• Prohibited use such as off-road driving, DUI, or driving by an unauthorised driver not listed on the Avis agreement in Wilmington
• Tires, wheels, undercarriage, or roof damage unless specifically included
• Incidents reported late or not reported at all

At the Avis counter in Wilmington, confirm that CDW or LDW appears on the hire agreement before signing. If you are unsure whether your booking includes this cover, review your Hola Car Rentals confirmation before arriving at the Wilmington location.

Most Hola Car Rentals bookings, including Avis hires in Wilmington, include travel assistance provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency, a highway breakdown requiring legal support, or a flight disruption while travelling to or from Wilmington.

Core benefits typically include:

• Travel and medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach the assistance line 24 hours a day, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this cover. It also does not cover damage to the Avis hire vehicle itself (that is handled by CDW or LDW) or third-party liability (covered by LIS or SLI). Always review the full terms on your booking confirmation before your Wilmington trip.

Avis renters driving in downtown Wilmington should be aware that the city uses a one-way street system in parts of its central area. Dawson Street and Wooster Street, for example, are a parallel pair of one-way streets south of the central business district. If you are navigating downtown Wilmington in your Avis hire, use a GPS or navigation app to avoid accidentally travelling the wrong direction on these streets.

North Carolina operates fully cashless toll roads statewide, so if your Avis hire takes you towards the Raleigh or Charlotte areas from Wilmington, you will encounter electronic-only tolling with no cash payment option at any toll point. Your Avis vehicle includes an electronic toll device for this purpose.

• No congestion charges or emissions zones apply in Wilmington or elsewhere in North Carolina
• Speed enforcement cameras may be present on certain roads; observe posted limits
• All toll roads in North Carolina use high-speed cameras to capture licence plates for billing, so unpaid tolls will be invoiced to the registered vehicle owner

If you plan to drive your Avis hire outside North Carolina, confirm with the Avis desk in Wilmington that cross-state travel is permitted under your hire agreement, as some restrictions may apply.