Avis Car Hire
in North Carolina

Hola Car Rentals is the only premium partner of the top car hire brands operating in North Carolina, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in North Carolina.

No. With Hola Car Rentals, all costs and charges for your booking in North Carolina are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in North Carolina charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Charlotte Douglas International Airport (CLT) in North Carolina, the Avis counter is located on the 2nd floor (street level) directly across the street from the terminal. No shuttle is required for airline passengers arriving at CLT, as the counter is within walking distance of the terminal. A Preferred Booth is also available on the 3rd floor for Avis Preferred members.

To collect your hire, bring the following to the counter:

• Your booking confirmation
• A valid driving licence (physical, original, unexpired)
• A major credit card in the main driver’s name with the name printed on the card
• Your passport or government-issued photo ID

The Avis counter at CLT is open Monday through Sunday, 5:00 AM to 2:00 AM, with 24-hour drop-off availability. If you arrive during off-peak hours, the Preferred Booth or staffed counter should still be accessible within those operating windows.

At Raleigh-Durham International Airport (RDU) in North Carolina, the Avis collection process requires a short shuttle ride. After landing, follow signs to baggage claim and look for the Avis courtesy phone located across from baggage claim. Use that phone to request the courtesy bus, then proceed to the designated shuttle bus stop outside the terminal.

The Avis facility is approximately 1 mile from Terminal 1, so the shuttle ride is brief. Once at the facility, present your booking confirmation, driving licence, and a major credit card in the main driver’s name to complete the collection process.

When returning your vehicle at RDU, follow airport signs for hire car return to the Avis lot. The car return lot opens daily at 4:00 AM. For after-hours returns, park in the secured lot and leave the hire agreement and keys inside the unlocked car.

To collect an Avis hire car in North Carolina, you must present the following physical documents at the counter:

• A valid driving licence (original, unexpired, physical card)
• A major credit card in the main driver’s name with the name printed on the card, for the security authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation
• Round-trip flight or cruise tickets (required for international visitors)

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.

All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the Avis counter in North Carolina or at any other location. Debit and prepaid cards are not accepted for the security authorisation hold.

Yes, all Hola Car Rentals bookings, including Avis hires in North Carolina, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

North Carolina uses all-electronic, cashless tolling on roads such as the Triangle Expressway (connecting Raleigh and Durham) and the Monroe Expressway. There are no cash toll booths. Tolls are billed via NC Quick Pass, E-ZPass, SunPass, Peach Pass, or by mail using licence plate cameras. Your Avis vehicle in North Carolina will include an electronic toll device, and you can choose an unlimited toll package at the counter or pay per use.

To claim your Tolls Cashback after returning your Avis vehicle in North Carolina:

• Email [email protected] within 30 days of vehicle return
• Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid
• Use the subject line: Tolls Cashback - HOLA[your confirmation number]

Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval.

Yes, North Carolina has cashless toll roads that Avis renters may encounter, particularly in the Raleigh-Durham area and near Charlotte.

The main toll roads are:

• Triangle Expressway: approximately 19 miles connecting Raleigh and Durham. Tolls for a standard 2-axle vehicle reach up to US$3.60 electronically, or up to US$4.19 for certain sections as of January 2026 with an NC Quick Pass account.
• Monroe Expressway: approximately 20 miles via U.S. Highway 74. Tolls for a 2-axle vehicle are up to US$2.66 electronically or US$4.10 by mail.

All tolling in North Carolina is fully cashless. No cash is accepted at any toll point. Payment is handled through NC Quick Pass, E-ZPass, SunPass, Peach Pass, or bill-by-mail using licence plate cameras. Drivers with an NC Quick Pass account receive a 35% discount off the bill-by-mail rate.

Your Avis hire vehicle in North Carolina will include an electronic toll device. At collection, you can opt into an unlimited toll programme (typically US$11 to US$25 per day) or pay per use, in which case Avis will charge the toll amount plus an administrative fee to your card after the hire ends.

Yes, Avis hires to drivers aged 21 to 24 in North Carolina, but a young-driver surcharge (underage fee) is automatically applied at the time of collection, and certain vehicle classes are restricted.

Drivers aged 21 to 24 hiring from Avis in North Carolina cannot hire the following vehicle types:

• Luxury and premium cars
• Full-size SUVs and premium SUVs
• Minivans and 12-passenger vans
• Speciality and convertible vehicles

Economy, compact, standard saloon, compact SUV, and medium SUV categories are generally available to under-25 renters. The underage surcharge for Avis in North Carolina is US$13 per hire day, with a maximum charge of US$65 per hire.

One important exception: if you are a traveller from Latin America or the Caribbean and your Hola Car Rentals confirmation explicitly states that the underage fee is waived, you may qualify for the Avis underage fee exception on eligible vehicle categories. This waiver applies to the main driver only and requires proof of Latin American or Caribbean nationality or residence at the counter.

All standard requirements still apply regardless of age: a valid driving licence, a major credit card in the main driver’s name, and any required documents.

Avis locations in North Carolina offer after-hours return procedures at major airports, though the process differs by location.

At Charlotte Douglas International Airport (CLT), the Avis return area is staffed from 4:00 AM to midnight. For returns between midnight and 4:00 AM:

• Park and lock the vehicle in a designated return space
• Place the completed hire agreement and keys in the key drop box near the terminal entrance
• Your receipt will be sent to you by email

At Raleigh-Durham International Airport (RDU), the vehicle return lot opens daily at 4:00 AM. For after-hours returns outside those hours:

• Park in the secured Avis lot following airport hire car return signs
• Leave the hire agreement and keys inside the unlocked vehicle

Keep in mind that when you return a vehicle after hours, you remain responsible for the car until Avis officially checks it in during staffed hours. Take photos of the vehicle's condition, fuel gauge, and odometer before leaving. If you have questions about your specific North Carolina Avis location's after-hours policy, check your hire agreement for the contact number listed there.

Yes, most Hola Car Rentals bookings, including Avis hires in North Carolina, include travel assistance coverage provided by Terrawind Global Protection. This benefit is designed for situations such as a medical emergency on a North Carolina highway, an accident on the Triangle Expressway, or any unexpected event during your trip.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To use the assistance, contact Terrawind 24/7 at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. If you are a US or Canadian resident hiring an Avis vehicle in North Carolina, this cover is not available to you. It also does not cover damage to the Avis hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI).

Avis hires in North Carolina follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel charges on your North Carolina Avis hire:

• Check the fuel gauge with the agent at collection and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the fuel gauge and odometer
• Refuel within approximately 10 miles of the return location before dropping off the car
• Keep your final fuel receipt as proof

If you return the Avis vehicle in North Carolina with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

For after-hours returns at locations such as Charlotte Douglas International Airport (CLT), leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone. If the starting fuel level was not full when you collected the car, make sure that level was noted on the hire agreement, and return it at that same level.

Yes, you can add an additional driver to your Avis hire in North Carolina, but the additional driver must be present at the counter at collection with a valid driving licence to sign the hire agreement.

If your Hola Car Rentals confirmation states that an additional driver is included at no charge, no fee applies for the first extra driver. If it is not included, Avis in North Carolina charges US$13 per hire day for each additional driver, with a maximum of US$65 per hire.

Key rules for additional drivers on Avis hires in North Carolina:

• The additional driver must be at least 25 years old at the time of collection for Avis locations
• They must meet the same document requirements as the main driver
• If their licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an IDP is required
• Only drivers listed on the hire agreement are covered by protections such as CDW/LDW

If you need to add a driver after collection, you must visit an Avis branch in North Carolina to update the agreement. Adding a driver by phone or chat alone is generally not sufficient.

When hiring from Avis in North Carolina, you have several insurance and protection options to consider before or at the counter.

The main coverages are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Avis hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero deductible. This does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Avis hire in North Carolina. Some US states require a minimum level of liability cover; confirm what is included in your rate.

Note that CDW/LDW and LIS/ALI/SLI are separate protections. CDW/LDW covers the hire vehicle itself; LIS/ALI/SLI covers third parties. You may need both for comprehensive protection during your North Carolina hire.

Check your Hola Car Rentals booking confirmation to see which coverages are already included in your selected rate plan (All Inclusive or All Inclusive+). If you are unsure what is covered, review the rate details before arriving at the Avis counter in North Carolina.

If your flight is delayed and you arrive later than your scheduled collection time, Avis locations in North Carolina will hold your reservation for up to 24 hours beyond the original collection time for customers with advance bookings.

For example, if your flight into Charlotte Douglas International Airport (CLT) or Raleigh-Durham International Airport (RDU) is delayed, your Avis booking in North Carolina remains valid as long as you arrive within that 24-hour window and the counter is open during staffed hours.

If your delay is expected to exceed 24 hours:

• Contact Hola Car Rentals via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible
• Changes are not guaranteed but the support team will assist where possible

Keep in mind that Avis counter hours vary by North Carolina location. Charlotte Douglas (CLT) operates from 5:00 AM to 2:00 AM daily, while other locations may have shorter windows. If you arrive outside staffed hours, after-hours collection may not be available. Always check your hire agreement for the specific counter hours and contact number for your North Carolina Avis location.