VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Morrisville include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Morrisville, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Morrisville.
Will I face unexpected charges at the Avis counter in Morrisville when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Morrisville are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Morrisville charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Avis counter at Raleigh-Durham Airport in Morrisville?
The Avis counter in Morrisville is located inside the consolidated hire centre at Raleigh-Durham International Airport (RDU), at 1016 Rental Car Drive, Morrisville, NC 27560. This is a dedicated, on-airport hire facility shared with other major brands.
The Avis location at Morrisville operates daily from 4:00 AM to 1:00 AM and offers 24-hour drop-off capability, making it suitable for early-morning arrivals or late-night flights. Curbside delivery is also available if check-in takes place between 8:00 AM and 8:00 PM.
When you arrive at RDU, follow the hire centre signs within the airport to reach the consolidated facility. Because the building is on the airport grounds, no off-site shuttle is required for most travellers arriving at the main terminals.
What documents do I need to pick up my Avis hire car in Morrisville?
To collect your Avis hire car in Morrisville, you must bring the following physical documents:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets or travel itinerary showing your return date
If your driver’s licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory at the Avis counter in Morrisville. For licences in other non-English scripts, an IDP is strongly recommended even if not strictly required.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Avis counter. Name mismatches between your licence, passport, and credit card are a common reason for delays, so verify all names match before you travel.
Are there toll roads near Morrisville, and how do Avis renters pay them?
Yes, toll roads exist near Morrisville, and Avis renters should be prepared before driving them. North Carolina operates fully electronic, cashless tolling with no toll booths. The main toll road in the area is the Triangle Expressway, an approximately 19-mile route connecting Raleigh and Durham that passes close to the Morrisville RDU area.
Payment options for drivers include:
- NC Quick Pass prepaid account, which offers a 35% discount off the bill-by-mail rate
- E-ZPass, SunPass, or Peach Pass transponders
- Bill-by-mail invoice, where cameras capture your plate and a bill is sent to the vehicle's registered owner
Cash is not accepted on any North Carolina toll expressway. For a standard 2-axle vehicle, tolls on the Triangle Expressway typically reach up to US$3.60 electronically or US$4.05 to US$4.19 for NC Quick Pass holders on the full route as of January 2026.
Your Avis hire vehicle in Morrisville will include an electronic toll device. At the counter you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use, where actual toll charges plus administrative fees are billed to your card after the hire ends.
Can I get Tolls Cashback on my Avis hire in Morrisville?
Yes, all bookings made through Hola Car Rentals, including Avis hires in Morrisville, include Tolls Cashback of up to 5% of your total booking value for tolls paid during the hire period.
Given that the Morrisville area includes the Triangle Expressway and Monroe Expressway, both of which are fully cashless toll roads, you are likely to incur toll charges during your trip. This benefit helps offset those costs.
To claim your cashback after returning your Avis vehicle in Morrisville:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid
The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts and submit promptly.
What are the hire taxes and airport fees for Avis in Morrisville?
Hiring from Avis at the Raleigh-Durham International Airport in Morrisville means your rate will include several location-specific fees on top of the base hire price. These are standard charges for airport-based hires in North Carolina and are not unique to Avis.
Typical fees you may see at the Morrisville RDU location include:
- Airport concession recovery fee, typically around 10.5% to 12% of the base rate
- Customer facility charge of approximately US$4.75 per day
- Wake County local option tax of 6%
- North Carolina highway use tax of 3%
Your booking confirmation will indicate whether taxes and fees are included in your prepaid rate or listed as amounts due at collection. If your confirmation shows taxes and fees as included, you should not be billed separately for those items at the Avis counter in Morrisville. If you are charged for something not disclosed on your confirmation, Hola Car Rentals No Extra Charges© Coverage may apply after verification.
How much is the security deposit for an Avis hire in Morrisville?
When you pick up your Avis hire in Morrisville, the counter will place a temporary authorisation hold on your credit card. This is not a charge but it reduces your available credit until the hire is closed and your bank releases the hold.
For Avis hires in the United States, including the Morrisville RDU location, the typical hold is approximately US$300 to US$400 for a standard vehicle. Premium or speciality vehicle classes may carry a higher hold amount.
Important requirements for the deposit at the Avis counter in Morrisville:
- A physical, major credit card with the driver’s name printed on the card is required
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
- The card must be in the main driver’s name
- You must have sufficient available credit to cover the hold plus any expected charges
After you return the vehicle, Avis releases the hold, but your bank controls when the funds become available again. This can take up to 15 business days depending on your card issuer. Bringing a backup credit card is always a good precaution.
Can I add an additional driver to my Avis hire in Morrisville?
Yes, you can add an additional driver to your Avis hire in Morrisville, but the additional driver must be present at the counter at collection with a valid driver’s licence and any required identification.
Whether the additional driver fee is included depends on the rate you booked. Check your booking confirmation for the line that reads additional driver free of charge. If it is not included, Avis charges US$13 per hire day plus taxes, with a maximum cap of US$65 plus taxes for the hire period.
Key rules for adding a driver at the Avis counter in Morrisville:
- The additional driver must meet the minimum age requirement; for Avis, additional drivers should generally be at least 25 years old at collection
- Both the main driver and the additional driver must sign the hire agreement
- If the additional driver’s licence uses a non-Latin alphabet, an IDP is required
- Only drivers listed on the agreement are covered by protections such as CDW and liability cover
If you need to add a driver after collection, you must visit an Avis branch in person to update the agreement. Phone or chat requests alone are typically not sufficient.
Is there a young driver surcharge for under-25 renters at Avis in Morrisville?
Yes, Avis in Morrisville applies a young-driver surcharge for renters between the ages of 21 and 24. North Carolina does not have a state law requiring hires to drivers under 25, so the standard Avis policy applies: drivers aged 21 to 24 may hire but will pay an additional daily fee.
The young-renter surcharge at Avis is US$13 per hire day plus taxes. Vehicle class restrictions also apply, meaning most premium, full-size, luxury, SUV, and speciality categories are not available to drivers under 25. Eligible classes for younger renters typically include economy, compact, and intermediate vehicles.
One important exception: if you are a resident or citizen of Latin America or the Caribbean and your Hola Car Rentals confirmation explicitly shows the underage fee as waived, you may qualify for the Avis underage fee exception at eligible U.S. locations including Morrisville. This applies to the main driver only and only for eligible vehicle categories such as economy, compact, medium saloon, standard saloon, compact SUV, and medium SUV.
Drivers under 21 are not eligible to hire from Avis in Morrisville.
What travel assistance is included with my Avis booking in Morrisville?
Most Hola Car Rentals bookings, including Avis hires in Morrisville, include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving in the Morrisville area or on nearby motorways such as I-40 or the Triangle Expressway.
Core benefits typically included are:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you need assistance during your Avis hire in Morrisville, contact Terrawind 24 hours a day at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to residents or citizens of the United States or Canada. It also does not cover damage to the hire vehicle (that is handled by CDW) or third-party liability (covered by LIS). Review your booking confirmation for the exact terms and coverage limits that apply to your reservation.
What is the fuel policy for Avis hires in Morrisville?
Avis hires in Morrisville follow a full-to-full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid fuel charges.
To avoid extra costs at the end of your Avis hire in Morrisville:
- Check the fuel gauge with the agent at collection and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge at collection
- Refuel within approximately 10 miles of the RDU return location before dropping off the vehicle
- Keep your final fuel receipt showing the date, time, and station address
If you return the Avis vehicle in Morrisville with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus an administrative service fee.
If the tank was not full at collection, ask the Avis agent to record the exact starting level on the agreement. You are then only required to return it at that same level, not necessarily full.
Do I need an International Driving Permit for my Avis hire in Morrisville?
An International Driving Permit (IDP) is not always required for Avis hires in Morrisville, but whether you need one depends on your licence.
An IDP is mandatory at the Avis counter in Morrisville if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. In these cases, the IDP serves as a translation and must be presented alongside your original licence. The IDP alone is not valid without the original.
If your licence is in English or uses the Latin alphabet, an IDP is not required but is still recommended as a precaution, particularly if your licence is not issued by a country with a reciprocal agreement with the United States.
Additional requirements when picking up your Avis hire in Morrisville with a foreign licence:
- Present your original physical licence, not a digital copy
- Bring your passport as a secondary form of identification
- If an IDP is needed, obtain it in your home country before travelling, as U.S. issuers such as AAA do not issue IDPs to non-U.S. licence holders
Can I return my Avis car after hours in Morrisville?
Yes, the Avis location at Raleigh-Durham International Airport in Morrisville offers 24-hour drop-off capability, so you can return the vehicle outside of standard counter hours.
The Avis Morrisville RDU facility operates from 4:00 AM to 1:00 AM daily, which covers the vast majority of flight arrivals and departures. If you need to return the vehicle outside those hours, the 24-hour drop-off option allows you to leave the car at the consolidated hire centre at 1016 Rental Car Drive, Morrisville, NC 27560.
For a smooth after-hours return of your Avis hire in Morrisville:
- Refuel before arriving at the return location, keeping your receipt as proof of a full tank
- Take photos of the vehicle's condition and the fuel gauge before leaving the car
- Follow any key-drop instructions provided in your hire agreement
- Keep all paperwork, including the hire agreement and fuel receipt, until the final receipt is issued
Note that liability for the vehicle may continue until the Avis agent formally checks it in, so documenting the car's condition at drop-off is important.
Is a one-way hire possible with Avis from Morrisville to another city?
Yes, one-way hires are possible with Avis from Morrisville, allowing you to pick up at the RDU airport location and return the vehicle at a different city or airport. However, a drop-off fee typically applies and the amount varies depending on the route, vehicle class, and season.
Key things to know about one-way Avis hires from Morrisville:
- The drop-off fee is route-specific and is shown during the booking process under the to pay at destination section of your confirmation
- Cross-border one-way hires, such as driving from Morrisville into Canada, may be restricted or require prior approval from Avis
- Premium and speciality vehicle classes often carry higher drop-off fees or may not be available for one-way trips
- The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed on your confirmation
If you need to change your return location after booking your Avis hire in Morrisville, contact support as soon as possible. Mid-hire route changes must be approved by the partner and may increase the fee or affect availability.
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