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Frequently Asked Questions
What does my Hola Car Rentals booking in Nevada include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Nevada, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip in Nevada.
Will I face unexpected charges at the counter when I rent a car in Nevada through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Nevada are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Nevada charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How does rental car pickup work at Harry Reid International Airport in Nevada?
At Harry Reid International Airport (LAS) in Nevada, there are no rental car counters inside the terminals. All major brands operate from a single consolidated Rental Car Center located at 7135 Gilespie Street, Las Vegas, NV 89119.
To reach it, follow these steps after landing:
- Collect your luggage from baggage claim in Terminal 1 or Terminal 3
- Follow signs for "Ground Transportation" or "Rental Car Shuttle"
- Board the free shuttle at Terminal 1 (Doors 10 to 11, Level 1) or Terminal 3 (Doors 51 to 58, Level 0)
- Shuttles run 24 hours a day, 7 days a week, departing approximately every 5 minutes
- The ride to the Rental Car Center takes 10 to 15 minutes
Once at the Rental Car Center, go to your brand's counter, present your driver's license, credit card, and any additional required documents, then collect your vehicle. Plan for 15 to 30 minutes total from baggage claim to driving away, depending on counter volume. After returning your Nevada rental, a free shuttle brings you back to the terminals in roughly 5 to 10 minutes.
Are there toll roads in Nevada?
No, Nevada has no toll roads. All public highways, interstates, state routes, and local roads in Nevada are toll-free, including heavily used corridors such as I-15, I-80, US-95, and US-50.
Because Nevada has no toll infrastructure, there is no need to enroll in any rental car toll program such as PlatePass, Avis e-Toll, or similar services when driving within the state. No transponder charges, cashless toll fees, or congestion charges apply.
If your Nevada trip takes you into neighboring states such as California, toll roads do exist there. For example, Southern California has fully cashless express lanes and Orange County toll roads that use FasTrak. If you plan to cross into California, review the toll situation for that region before you go.
State park entry fees in Nevada, such as the per-vehicle fee at Valley of Fire State Park, are separate from tolls and must be paid at the park entrance. They are not covered by any rental car toll program.
What documents do I need to pick up a rental car in Nevada?
To pick up a rental car in Nevada, you must present the following at the counter:
- A valid, original, physical driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, used for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets or travel itinerary (required for visitors arriving from abroad)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.
For Nevada pickups at non-airport locations such as downtown Las Vegas depots, some suppliers also require a recent utility bill or bank statement showing your name and address matching your license.
All documents must be physical originals. Digital copies shown on a phone are not accepted at the counter.
Does my Nevada rental car booking include Tolls Cashback if I drive to California?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental period.
Since Nevada itself has no toll roads, this benefit becomes relevant if your Nevada rental takes you into neighboring states such as California, where toll roads and cashless express lanes do exist. Any tolls you pay on those routes during your rental are eligible for the cashback claim.
To claim your Nevada rental's Tolls Cashback:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback, followed by your reservation number
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
The refund is processed to the same payment method used for your booking and typically arrives within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
What are the speed limits and driving laws I should know before renting a car in Nevada?
Nevada has some driving rules that differ from neighboring states and are important to know before getting behind the wheel of a rental car.
Speed limits in Nevada:
- Rural interstates: up to 80 mph, higher than most neighboring states
- Urban interstates: 65 mph
- Highways: 70 mph
- Residential streets: 25 to 30 mph
- School zones: 15 to 25 mph
Nevada enforces a Basic Speed Rule, which requires drivers to travel at a speed that is safe for current road and weather conditions, even if that means driving below the posted limit. Desert storms and variable road surfaces are common on Nevada highways.
Extreme speeding is treated seriously in Nevada. Driving 30 or more mph over the posted limit is classified as reckless driving and carries a minimum fine of US$1,240 plus potential jail time. Nevada records more than 5,100 citations per year for speeds exceeding 100 mph.
Other Nevada-specific rules to note:
- Motorcycle lane splitting is illegal in Nevada, unlike in California where it is permitted
- Handheld cell phone use while driving is banned
- A 3-foot passing clearance is required when overtaking cyclists
What happens if my flight is delayed and I arrive late to pick up my rental car in Nevada?
If your flight is delayed and you arrive later than your scheduled pickup time at Harry Reid International Airport in Nevada, rental companies will generally hold your reservation for up to 24 hours from the original pickup time.
However, there are important details to keep in mind for Nevada airport pickups:
- Grace periods vary by supplier and are not guaranteed to be long enough to cover the time needed to exit the terminal, collect luggage, and ride the shuttle to the off-site Rental Car Center
- If your scheduled pickup time was, for example, 23:30 and your flight lands just after midnight, your reservation could be treated as a no-show before you physically reach the counter
- Including your flight number in your reservation helps some suppliers track delays automatically
To protect your Nevada rental in case of a delay, set your pickup time to a realistic post-landing estimate that accounts for baggage claim and the 10 to 15 minute shuttle ride to the Rental Car Center. If your delay exceeds 24 hours, contact support as soon as possible, since changes are not guaranteed but the team will assist where possible.
How much is the security deposit for a rental car in Nevada?
When picking up a rental car in Nevada, the partner desk places a temporary authorization hold on your credit card as a security deposit. This is not a charge but it reduces your available credit until the rental is closed and your bank releases the hold.
Typical hold amounts in the United States, including Nevada, range from approximately US$300 to US$400 for standard vehicle classes. Premium or specialty vehicles may require a higher hold. The exact amount is set by the rental company at the counter and can vary by brand, location, and vehicle class.
Important requirements for the deposit in Nevada:
- A physical, major credit card with the driver's name printed on the card is required
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
- The card must be in the main driver's name and have sufficient available credit
After you return the vehicle, the hold is released. Your bank controls how quickly it disappears from your statement, which can take up to 15 business days. Bringing a backup credit card is recommended in case your primary card is declined at the Nevada counter.
Is there a young driver surcharge for renters under 25 in Nevada?
Yes, drivers aged 21 to 24 renting a car in Nevada are subject to a daily young-renter surcharge, paid at the counter when picking up the vehicle.
Typical daily surcharge amounts by brand in the United States, including Nevada locations:
- Avis, Budget, and Payless: US$13 per rental day, capped at US$65
- Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189
- Alamo, National, and Enterprise: US$15 per day with no stated cap
In addition to the surcharge, most vehicle classes are restricted for drivers under 25 in Nevada. Economy, compact, and intermediate categories are generally available, while full-size, SUV, luxury, convertible, and van classes typically require the driver to be 25 or older.
One exception applies to drivers aged 21 to 24 from Latin America and the Caribbean renting through Hola Car Rentals with Avis or Budget in the United States, including Nevada. When the waiver is explicitly shown on the booking confirmation, the young-renter fee is waived for the main driver on eligible vehicle categories. Check your confirmation to see if this applies to your Nevada booking.
What travel assistance is included with my Nevada rental car booking?
Most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, which can be valuable when driving Nevada's remote desert highways and rural stretches far from urban centers.
Core benefits typically included:
- Travel and medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This coverage is designed for situations such as a medical emergency on a remote Nevada highway or a legal issue following a traffic incident. To activate assistance at any time, contact Terrawind at +1 888 980 9992 (toll-free, available 24 hours a day) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It is available exclusively to customers from other countries renting in Nevada. It also does not cover damage to the rental vehicle itself, which is handled separately by CDW or LDW coverage.
Review your booking confirmation for the exact terms and coverage limits that apply to your Nevada rental.
Do I need an International Driving Permit to rent a car in Nevada?
It depends on your driver's license. In Nevada, visitors can generally drive with a valid foreign license, but an International Driving Permit (IDP) may be required in certain situations.
An IDP is mandatory in Nevada if your license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In these cases, the IDP serves as a certified translation and must be carried alongside your original license at all times.
An IDP is strongly recommended, though not strictly mandatory, if your license is not in English and uses a Latin alphabet. Some rental company desks in Nevada may still request one at their discretion.
Key points to remember:
- The IDP is a translation document only, not a standalone license
- You must carry both your original license and the IDP together
- Obtain your IDP in your home country before traveling to Nevada, as US-based organizations do not issue IDPs to non-US license holders
- All documents presented at the Nevada rental counter must be physical originals, not digital copies
What is the fuel policy for rental cars in Nevada?
Rental cars in Nevada follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel charges on your Nevada rental:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles or 15 km of the return location, whether that is the Rental Car Center at Harry Reid International Airport or another Nevada drop-off point
- Keep your final fuel receipt showing the date, time, and station address
If you return the vehicle below the recorded starting level, the rental company may charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus an administrative service fee.
If the vehicle was not full at pickup, ask the agent to record the exact level on the rental agreement. You are then only required to return it at that same level, not necessarily full.
Can I add an additional driver to my Nevada rental car?
Yes, you can add an additional driver to your Nevada rental car, either as part of your booking rate or by paying a daily fee at the counter.
Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line "Additional driver free of charge" to see if this applies to your Nevada reservation.
If the additional driver is not included in your rate, typical daily fees at Nevada counters are:
- Avis, Budget, and Payless: US$13 per day, capped at US$65
- Hertz, Thrifty, and Dollar: US$13.50 per day, capped at US$189
- Alamo, National, and Enterprise: US$15 per day
Requirements for adding a driver in Nevada:
- The additional driver must be present at the counter at pickup
- They must present a valid driver's license and any required IDP
- They must meet the minimum age requirement for the Nevada location
- For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old
Only drivers named on the rental agreement are covered by the vehicle's protections. Anyone not listed who drives the Nevada rental may void coverage.
What insurance coverage do I need for a rental car in Nevada?
When renting a car in Nevada, two main types of coverage are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the rental vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS, ALI, or SLI) covers bodily injury and property damage you may cause to others while driving the Nevada rental. Not all US states require rental companies to include minimum liability coverage by default. Nevada renters are strongly encouraged to add supplemental liability coverage, especially when driving high-speed rural interstates where Nevada allows up to 80 mph.
What these coverages do not include:
- Your own personal injuries, which require Personal Accident Insurance (PAI)
- Your personal belongings, which require Personal Effects Coverage (PEC)
- Damage from prohibited use such as off-road driving or driving under the influence
Review your booking confirmation to confirm which coverages are included in your Nevada rate and whether a deductible applies. If in doubt, adding both CDW and supplemental liability before your Nevada pickup provides the broadest protection.
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