VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with National in Nevada include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Nevada, including National, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected National rental experience and peace of mind throughout your trip in Nevada.
Will I face unexpected charges at the National counter in Nevada when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your National booking in Nevada are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the National counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the National counter in Nevada charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with National to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Are there toll roads in Nevada that I need to worry about with my National rental car?
No, Nevada has no toll roads. Every public highway, interstate, and state route in Nevada is completely toll-free, so you will not encounter any toll charges during your National rental.
Common routes such as I-15 through Las Vegas, I-80 between Reno and Carson City, US-95, and US-50 all cost US$0.00 in road tolls. There are no cashless toll gantries, no transponder requirements, and no congestion charges or emissions zones anywhere in the state.
Because Nevada has no tolls, you do not need to enroll in any rental toll program at the National counter. Toll programs such as PlatePass or similar services are designed for states with active toll infrastructure and are simply not relevant here.
If your trip takes you beyond Nevada into neighboring states such as California, toll roads may apply there. In that case, the toll device already installed in your National vehicle would be used, and you could choose an unlimited toll package at the counter or pay per use.
Where do I pick up my National rental car at Harry Reid International Airport in Nevada?
At Harry Reid International Airport (LAS) in Las Vegas, Nevada, the National car rental counter is located at the Rental Car Facility at 7135 Gilespie St, Las Vegas, NV 89119. This facility is off the main terminal building and is reached by taking the rental car shuttle from the baggage claim level.
If you are a National Emerald Club member, you can use the Emerald Aisle on the second level of the Rental Car Facility. Emerald Aisle allows you to choose your own vehicle from the available class without waiting at the counter. Drop and Go return service is also available at this location.
If you are not an Emerald Club member, proceed to the National counter inside the Rental Car Facility to complete your agreement and collect your keys.
- Follow signs for rental car shuttles from the baggage claim area
- Board the shuttle marked for the Rental Car Facility
- After-hours returns are not available at LAS, so plan to return during counter operating hours
At Reno-Tahoe International Airport (RNO), the National counter is located in the baggage claim area at 2001 E Plumb Ln, Reno, NV 89502. After-hours key drop is available at RNO by locking the vehicle, removing personal items, and dropping the keys in the box at the baggage claim counter.
What documents do I need to pick up a National rental car in Nevada?
To pick up a National rental car in Nevada, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
- A passport or valid government photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets or proof of onward travel (required for visitors arriving from abroad)
At Nevada airport locations such as Harry Reid International (LAS) in Las Vegas, acceptable additional proof of identity includes a US passport, US military ID, or a passport from another country with a name matching your driver's license.
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required. The IDP is a translation only and is never valid without the original license.
All documents must be physical originals. Digital copies or photos on a phone are not accepted at the National counter in Nevada.
Does Hola Car Rentals offer Tolls Cashback for National rentals in Nevada?
Yes, Tolls Cashback is included on all bookings, including National rentals in Nevada, even though Nevada itself has no toll roads.
Because Nevada roads are entirely toll-free, you are unlikely to incur toll charges within the state. However, if your trip takes you into neighboring states such as California, where toll roads do exist, any tolls you pay during your rental period are eligible for the cashback benefit.
The benefit reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your National booking total is US$500, the maximum cashback is US$25.
To claim after returning your National vehicle in Nevada or elsewhere:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing toll charges paid
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
How does the security deposit work for a National car rental in Nevada?
When you pick up your National rental car in Nevada, the counter agent will place a temporary authorization hold on your credit card. This is not a charge but reduces your available credit until it is released after you return the vehicle.
For standard vehicles rented in the United States, including Nevada locations such as Harry Reid International Airport in Las Vegas and Reno-Tahoe International Airport, the typical hold is approximately US$300 to US$400. Premium or specialty vehicle classes may carry a higher hold amount.
- You must present a physical, major credit card with the driver's name printed on the card
- The card must be in the main driver's name
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
- Even if you prepaid your booking online, a credit card is still required at the National counter in Nevada
After you return the vehicle, the hold is released. Your bank or card issuer controls how quickly the credit reappears on your account, which can take up to 15 business days. It is a good idea to bring a backup credit card in case your primary card is declined.
What is the minimum age to rent a National car in Nevada?
The minimum age to rent a National car in Nevada without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged an additional daily young-renter fee at the National counter.
Nevada is not one of the states (such as New York or Michigan) that legally requires rental companies to serve drivers aged 18 and over, so the standard National policy applies: drivers must be at least 21 years old, with a surcharge for those under 25.
For National, Alamo, and Enterprise, the additional driver fee for under-25 renters is US$15 per day plus applicable taxes, paid at the counter in Nevada.
- Drivers under 25 are also restricted from renting certain vehicle classes such as full-size SUVs, premium, luxury, convertible, and van categories
- Economy, compact, intermediate, and compact SUV classes are generally available to younger renters
- All standard requirements still apply: valid driver's license, major credit card in the driver's name, and required documents
If you are unsure whether your age affects your eligibility for a specific vehicle class at a Nevada National location, review your booking confirmation carefully before arriving at the counter.
What airport fees and taxes apply to National car rentals in Nevada?
When renting a National car at Nevada airport locations such as Harry Reid International Airport (LAS) in Las Vegas or Reno-Tahoe International Airport (RNO) in Reno, several local fees and taxes are added on top of the base rental rate.
- Airport concession recovery fee: typically around 10% of the base rate at LAS
- Customer facility charge (CFC): approximately US$2.50 to US$5.00 per day at LAS and RNO
- Nevada state rental vehicle tax: approximately 10% on the total rental charge
- Tourism or development surcharges: vary by airport and may add a further percentage at LAS
These fees are standard across all rental brands at Nevada airports and are not unique to National. Whether these charges are included in your prepaid rate or due at the counter depends on the rate plan you selected. Your booking confirmation will show which items are listed as included and which appear under the total to pay at destination.
If your confirmation shows taxes and fees as included and you are still charged for them at the National counter in Nevada, the No Extra Charges© guarantee may apply. Keep all paperwork and contact support after completing your rental.
Is CDW insurance included in my National rental booking in Nevada?
Whether Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) is included in your National rental in Nevada depends on the rate plan you selected at booking. Check your confirmation to see if car rental insurance is listed as included.
CDW and LDW reduce your financial liability for damage to the National vehicle caused by a collision, theft, or vandalism. A deductible or excess may still apply unless your confirmation explicitly states zero deductible.
CDW and LDW do not cover:
- Third-party liability, meaning injury or property damage you cause to others while driving in Nevada
- Your own personal injuries
- Tires, wheels, undercarriage, or roof damage in most cases
- Incidents involving unauthorized drivers not listed on the rental agreement
For third-party liability protection on Nevada roads, you would need a separate Liability Insurance Supplement (LIS or SLI). Some U.S. states require rental companies to include a state-minimum liability amount, but this varies and may not be sufficient for all situations. Pairing CDW with LIS gives you more complete protection during your National rental in Nevada.
Always review the rental agreement at the National counter before signing to confirm exactly what coverage is active and what deductible applies.
What travel assistance is included with a National rental in Nevada?
Most bookings include travel assistance provided by Terrawind Global Protection, and this benefit applies to your National rental in Nevada as well. It is particularly useful if you experience a medical emergency or other travel disruption while driving Nevada's highways or more remote desert routes.
Core benefits typically include:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This coverage is designed for travelers renting abroad and applies to non-North American customers. Canadian and US residents do not qualify for this benefit.
To use the assistance during your National rental in Nevada, contact Terrawind 24 hours a day, 7 days a week:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your full name and Hola Car Rentals confirmation number ready when you call. Always contact the assistance line before incurring medical expenses, as some reimbursements require prior authorization. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.
Can I add an additional driver to my National rental in Nevada?
Yes, you can add an additional driver to your National rental in Nevada, either as part of your rate or by paying a fee at the counter.
Some rate plans include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge. If it is not listed as included, the fee for National, Alamo, and Enterprise is US$15 per day plus applicable Nevada taxes, paid at the counter.
Requirements for adding a driver at the National counter in Nevada:
- The additional driver must be physically present at pick-up
- They must present a valid driver's license
- If their license uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit is also required
- They must meet the minimum age requirements, including any young-driver surcharge if under 25
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the National rental agreement in Nevada are covered by protections such as CDW and LIS. If someone drives who is not named on the contract, coverage may be void and additional charges could apply. If you need to add a driver after pick-up, visit a National branch to update the agreement.
What is the fuel policy for National car rentals in Nevada?
National car rentals in Nevada follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
At pick-up at any Nevada National location, including Harry Reid International Airport in Las Vegas or Reno-Tahoe International Airport in Reno:
- Check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
Before returning the vehicle, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive. Keep your fuel receipt as proof in case of any dispute.
If you return the National vehicle in Nevada with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.
For after-hours returns at Reno-Tahoe International Airport, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone. Note that after-hours returns are not available at Harry Reid International Airport in Las Vegas, so plan to return during counter operating hours.
Can I pick up my National rental car in Nevada earlier than my scheduled time?
Yes, early pickup is often possible at National locations in Nevada, but it depends on vehicle availability at the time you arrive.
At Harry Reid International Airport in Las Vegas, if a suitable vehicle in your reserved class is ready before your scheduled time, the counter may accommodate an early pickup. However, this is not guaranteed and the outcome depends on the National counter's current inventory and policies.
Important things to know about early pickup in Nevada:
- You may need to wait if no vehicle in your class is immediately available
- You might be offered a different vehicle category, which could affect your rate
- In some cases, the rental period may be recalculated from the earlier pickup time, potentially adding an extra day's charge
- Emerald Club members at LAS using the Emerald Aisle can select from available vehicles in their class, which may make early pickup more flexible
If you are arriving on an earlier flight than planned at a Nevada airport, it is worth going directly to the National counter to ask about availability. There is no guarantee, but the counter staff can advise on the best option for your situation without requiring you to modify your reservation in advance.
Can I rent a National car in Nevada and return it in a different state?
Yes, one-way rentals are generally possible with National in Nevada, allowing you to pick up in Nevada and return the vehicle in a different state, but a drop-off fee may apply depending on the route.
Nevada's National locations serve Harry Reid International Airport in Las Vegas, Reno-Tahoe International Airport in Reno, and Elko Regional Airport. One-way trips from these Nevada locations to cities in other states such as California, Arizona, or Utah are common routes, but the drop-off fee varies by distance, destination, vehicle class, and season.
- The drop-off fee is shown during the booking process under the to pay at destination section
- It is a one-time repositioning charge set by National and is not included in any rate plan
- The fee cannot be prepaid and is paid at the National counter in Nevada at pickup
- Cross-border rentals outside the United States (for example, driving into Mexico) are typically not permitted and require explicit authorization
If you are considering a one-way rental from Nevada, check the details page during booking to confirm whether a drop-off fee applies to your specific route. If the fee shown at the National counter differs from what your confirmation states, keep all paperwork and contact support after completing the rental.
- Choosing a selection results in a full page refresh.
- Opens in a new window.
Suggested Currencies
- $ USD - United States Dollar
- € EUR - Euro
Other Countries
-
Albania
-
Algeria
-
Andorra
-
Angola
-
Antigua & Barbuda
-
Argentina
-
Australia
-
Austria
-
Bahamas
-
Bahrain
-
Bangladesh
-
Barbados
-
Belgium
-
Belize
-
Benin
-
Bermuda
-
Bolivia
-
Bosnia & Herzegovina
-
Botswana
-
Brazil
-
British Virgin Islands
-
Bulgaria
-
Burkina Faso
-
Burundi
-
Cameroon
-
Canada
-
Cape Verde
-
Cayman Islands
-
Central African Republic
-
Chad
-
Chile
-
Colombia
-
Comoros
-
Congo - Brazzaville
-
Congo - Kinshasa
-
Costa Rica
-
Côte d’Ivoire
-
Croatia
-
Curaçao
-
Cyprus
-
Czechia
-
Denmark
-
Djibouti
-
Dominica
-
Dominican Republic
-
Ecuador
-
Egypt
-
El Salvador
-
Equatorial Guinea
-
Eritrea
-
Estonia
-
Eswatini
-
Ethiopia
-
Finland
-
France
-
Gabon
-
Gambia
-
Germany
-
Ghana
-
Greece
-
Grenada
-
Guatemala
-
Guinea
-
Guinea-Bissau
-
Guyana
-
Haiti
-
Honduras
-
Hong Kong SAR
-
Hungary
-
Iceland
-
India
-
Iraq
-
Ireland
-
Israel
-
Italy
-
Jamaica
-
Japan
-
Jordan
-
Kenya
-
Kuwait
-
Latvia
-
Lebanon
-
Lesotho
-
Liberia
-
Libya
-
Liechtenstein
-
Lithuania
-
Luxembourg
-
Madagascar
-
Malawi
-
Mali
-
Malta
-
Mauritania
-
Mauritius
-
Mexico
-
Moldova
-
Monaco
-
Montenegro
-
Morocco
-
Mozambique
-
Namibia
-
Netherlands
-
New Zealand
-
Nicaragua
-
Niger
-
Nigeria
-
Norway
-
Oman
-
Palestinian Territories
-
Panama
-
Paraguay
-
Peru
-
Philippines
-
Poland
-
Portugal
-
Qatar
-
Romania
-
Russia
-
Rwanda
-
San Marino
-
São Tomé & Príncipe
-
Saudi Arabia
-
Senegal
-
Serbia
-
Seychelles
-
Sierra Leone
-
Singapore
-
Sint Maarten
-
Slovakia
-
Slovenia
-
Somalia
-
South Africa
-
South Korea
-
South Sudan
-
Spain
-
St. Lucia
-
St. Vincent & Grenadines
-
Sudan
-
Sweden
-
Switzerland
-
Taiwan
-
Tanzania
-
Togo
-
Trinidad & Tobago
-
Tunisia
-
Türkiye
-
Turks & Caicos Islands
-
Uganda
-
Ukraine
-
United Arab Emirates
-
United Kingdom
-
United States
-
Uruguay
-
Vatican City
-
Venezuela
-
Yemen
-
Zambia
-
Zimbabwe