VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with National in Nevada include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Nevada, including National, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected National rental experience and peace of mind throughout your trip in Nevada.
Will I face unexpected charges at the National counter in Las Vegas when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your National booking in Las Vegas are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the National counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the National counter in Las Vegas charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with National to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the National Car Rental counter at Las Vegas Airport?
The National Car Rental counter in Las Vegas is not inside the Harry Reid International Airport (LAS) terminal. All National rental brands, including National, operate from the off-site Airport Rent-A-Car Center located at 7135 Gilespie Street, Las Vegas, NV 89119.
To reach the National counter, follow these steps after landing:
- Collect your baggage, then follow signs to Ground Transportation: Terminal 1 (Level 1, outside doors 10 and 11) or Terminal 3 (Level Zero, doors 51 to 58)
- Board the free rental car shuttle, which runs 24 hours a day, 7 days a week
- The shuttle ride takes approximately 5 to 10 minutes; allow 15 to 30 minutes total from the curb to the Rent-A-Car Center
- At the center, proceed to the National Car Rental counter, present your documents, and collect your vehicle from the designated bays
From the moment you land in Las Vegas, Budget 60 to 120 minutes total during peak periods to account for baggage claim, the shuttle, and counter processing at National.
Are there toll roads in Las Vegas that affect my National Car Rental?
No, there are no toll roads in Las Vegas or anywhere in Nevada. All public highways, interstates, state routes, and local roads in the state are toll-free, so your National Car Rental will not incur any toll charges during your Las Vegas trip.
Common routes you may drive include:
- I-15 (toward the state line or downtown Las Vegas)
- US-95 and US-93
- The Las Vegas Beltway (CC 215)
- SR-160 toward the Valley of Fire area
All of these cost US$0.00 in tolls. Toll programs offered by National rental brands, such as transponder packages, are unnecessary in Nevada and do not apply to your Las Vegas rental.
Note that state park entry fees (for example, approximately US$10 per vehicle at Valley of Fire) are not tolls and are paid separately at park booths. If you plan to drive from Las Vegas into neighboring states such as California, toll roads may apply there. In that case, the Tolls Cashback benefit included with your booking can help offset those costs.
What documents do I need to pick up my National Car Rental in Las Vegas?
When collecting your National Car Rental in Las Vegas, you must present all documents in physical form. Digital copies are not accepted at the counter.
- Valid driver's license (original, unexpired, with photograph) in the main driver's name
- International Driving Permit (IDP) if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic; an IDP is also recommended if your license is not in English
- Passport or valid government-issued photo ID
- Physical major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the United States)
All names across your license, passport, credit card, and booking confirmation must match. The IDP is a translation document only and must be carried alongside your original license, not in place of it. Debit and prepaid cards are not accepted for the security deposit at the National counter in Las Vegas.
Does Hola Car Rentals offer Tolls Cashback for a National Car Rental in Las Vegas?
Yes, Tolls Cashback is included with every booking, including National Car Rental reservations in Las Vegas. Because Nevada has no toll roads, you will not pay any tolls driving within Las Vegas itself. However, if your trip takes you beyond Nevada into states such as California, where toll roads do exist, the cashback benefit applies to those toll costs.
Here is how the benefit works:
- Hola Car Rentals reimburses the lesser of the total tolls you paid or up to 5% of your total booking value
- Example: if your booking total is US$600, the cap is US$30; if you paid US$18 in tolls, you receive US$18 back
- Submit your claim by emailing [email protected] within 30 days of returning your National vehicle
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What is the security deposit for a National Car Rental in Las Vegas?
When you pick up your National Car Rental in Las Vegas, the counter will place a temporary authorization hold on your credit card. This is not a charge; it reduces your available credit until your bank releases it after the rental ends.
For standard vehicles at National in the United States, typical holds range from approximately US$300 to US$400. The exact amount can vary based on:
- The vehicle class you selected (premium or specialty vehicles may carry higher holds)
- The specific Las Vegas location and season
- National's own policies at the time of pickup
You must present a physical major credit card with the driver's name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at the National counter in Las Vegas. After you return the vehicle, the hold is released, but your bank controls when it appears back on your statement, which can take up to 15 business days.
Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your Las Vegas travel dates to prevent fraud blocks on the authorization.
Can I add an additional driver to my National Car Rental in Las Vegas?
Yes, you can add an additional driver to your National Car Rental in Las Vegas, either as part of your rate or for a fee paid at the counter.
For National in Las Vegas, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see if an additional driver is already included at no extra cost.
Requirements for adding a driver at the National counter in Las Vegas:
- The additional driver must be physically present at pickup
- They must present a valid driver's license and photo ID
- If their license uses a non-Latin alphabet, an IDP is also required
- They must meet the minimum age requirements for Las Vegas rentals
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the National rental agreement are covered by protections such as CDW and liability coverage. If someone drives who is not named on the contract, coverage may be void. If you need to add a driver after pickup, visit a National branch in Las Vegas to update the agreement.
What are the one-way street rules I should know when driving a National rental in Las Vegas?
Las Vegas has a dense network of one-way street couplets, particularly in the downtown area, that can be disorienting for first-time visitors driving a National rental car. Understanding these road features before you drive can help you avoid wrong turns.
Key road features to be aware of in Las Vegas:
- Downtown one-way couplets: streets such as Bonneville Avenue (eastbound) and Clark Avenue (westbound) between Las Vegas Boulevard and Maryland Parkway operate as one-way pairs; sensors in the area detect dozens of wrong-way drivers weekly despite signage
- Diverging diamond interchanges: the I-15 and US-93 Garnet Interchange northeast of downtown forces left-turn crossovers before and after the overpass, which is unfamiliar to most drivers
- Roundabouts: several traffic circles exist in Las Vegas, including on Cimarron Road between Sahara and Oakey, with markings that can be unclear
- Las Vegas Beltway (CC 215): mixes freeway and expressway segments with at-grade intersections, so speed limits and traffic flow can change abruptly
National Car Rental vehicles in Las Vegas come standard with navigation options. Using a GPS or the navigation add-on can help you stay oriented on these unusual road layouts.
Is a credit card required to rent from National Car Rental in Las Vegas?
Yes, a physical major credit card in the main driver's name is required to rent from National Car Rental in Las Vegas. The card must have the driver's name printed on it and must be presented in person at the counter.
Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the security deposit hold at the National counter in Las Vegas. Digital wallets such as Apple Pay or Google Pay are also not accepted for the deposit.
Additional things to confirm before your Las Vegas pickup:
- Your card must have sufficient available credit to cover the deposit hold (typically US$300 to US$400 for standard vehicles at National)
- The name on the card must match your driver's license, passport, and booking confirmation
- Notify your bank of your Las Vegas travel dates to prevent the authorization from being flagged as fraud
- Bring a backup credit card in your own name in case your primary card is declined
Even if you prepaid your booking in full, you are still required to present a physical credit card at the National counter in Las Vegas for the security hold.
What travel assistance is included with my National Car Rental booking in Las Vegas?
Most bookings include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if an emergency occurs during your Las Vegas rental or while driving in the surrounding Nevada region.
Core benefits typically included are:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
This coverage is particularly useful if you experience a medical emergency while driving a National rental car on remote Nevada highways such as US-95 or US-93, where medical facilities may be far away.
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit applies only to travelers who are not residents of the United States or Canada. North American residents do not qualify for this coverage. Always check your booking confirmation for the exact terms, limits, and exclusions that apply to your Las Vegas reservation with National.
Are there young driver surcharges for National Car Rental in Las Vegas?
Yes, drivers under 25 years old are subject to a young-renter surcharge when picking up a National Car Rental in Las Vegas. Nevada does not have a state law requiring rentals to drivers under 25, so National's standard policy applies.
Here is what to expect at the Las Vegas counter:
- Drivers aged 21 to 24 can rent from National in Las Vegas but will pay a daily young-renter surcharge of US$15 per day plus applicable taxes
- Drivers under 21 are generally not eligible to rent from National in Las Vegas
- Certain vehicle classes are restricted to renters aged 25 and older, including full-size, SUV, premium, luxury, minivan, and convertible categories
- Eligible vehicle classes for under-25 renters typically include economy, compact, and intermediate categories
The young-renter surcharge is paid at the National counter in Las Vegas and is not included in your prepaid booking total. Budget for this additional daily cost when planning your Las Vegas trip. If you are unsure whether your chosen vehicle class is available for your age group, contact customer service before booking.
How does the fuel policy work for National Car Rental in Las Vegas?
National Car Rental in Las Vegas uses a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for a smooth fuel return in Las Vegas:
- At pickup, check the fuel gauge with the National agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the Airport Rent-A-Car Center at 7135 Gilespie Street before returning your National vehicle; the center is near I-215, which provides easy access to nearby fuel stations
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns, leave the receipt in the drop envelope and keep a photo of the full gauge on your phone
If you return the National vehicle in Las Vegas without a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. Returning the car full is always the most cost-effective option.
How do I return my National Car Rental at Las Vegas Airport after hours?
Returning your National Car Rental in Las Vegas after hours is straightforward if you follow the correct steps at the Airport Rent-A-Car Center.
The return process at the Las Vegas Rent-A-Car Center (7135 Gilespie Street) works as follows:
- Drive to the National Car Rental designated return area within the Airport Rent-A-Car Center and follow the signs for your brand
- Park the vehicle in the marked National return bay
- Lock the vehicle and place your keys and rental agreement in the designated key drop box for National; confirm the exact drop box location with the National counter at pickup
- Take photos of the vehicle condition, fuel gauge, and odometer before leaving
- After dropping off, board the free 24-hour shuttle back to the Harry Reid International Airport terminals (Terminal 1 or Terminal 3)
Note that the free shuttle between the terminals and the Rent-A-Car Center runs 24 hours a day, 7 days a week, so you will always have a way back to the airport regardless of your return time. Counter hours for National in Las Vegas may vary, so confirm specific hours on your rental agreement or with the National agent at pickup.
What insurance coverage is included with my National Car Rental in Las Vegas?
The insurance coverage included with your National Car Rental in Las Vegas depends on the rate plan you selected at booking. Check your confirmation to see exactly what is covered.
Common coverage types available for Las Vegas rentals with National:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the National rental vehicle from a collision, theft, or vandalism; a deductible may apply unless your confirmation states zero deductible
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles while driving the National car in Las Vegas; some U.S. states require a minimum level of liability, but not all do, so adding supplemental liability is strongly recommended
CDW and LDW do not cover third-party liability, your personal injuries, or your belongings. Common exclusions include tires, undercarriage, roof damage, and incidents involving unauthorized drivers or prohibited use.
At the National counter in Las Vegas, review the rental agreement carefully to confirm which coverages are active and what deductible applies. Only drivers listed on the agreement are covered. If you have questions about your specific Las Vegas booking, check your Hola Car Rentals confirmation before pickup.
- Choosing a selection results in a full page refresh.
- Opens in a new window.
Suggested Currencies
- $ USD - United States Dollar
- € EUR - Euro
Other Countries
-
Albania
-
Algeria
-
Andorra
-
Angola
-
Antigua & Barbuda
-
Argentina
-
Australia
-
Austria
-
Bahamas
-
Bahrain
-
Bangladesh
-
Barbados
-
Belgium
-
Belize
-
Benin
-
Bermuda
-
Bolivia
-
Bosnia & Herzegovina
-
Botswana
-
Brazil
-
British Virgin Islands
-
Bulgaria
-
Burkina Faso
-
Burundi
-
Cameroon
-
Canada
-
Cape Verde
-
Cayman Islands
-
Central African Republic
-
Chad
-
Chile
-
Colombia
-
Comoros
-
Congo - Brazzaville
-
Congo - Kinshasa
-
Costa Rica
-
Côte d’Ivoire
-
Croatia
-
Curaçao
-
Cyprus
-
Czechia
-
Denmark
-
Djibouti
-
Dominica
-
Dominican Republic
-
Ecuador
-
Egypt
-
El Salvador
-
Equatorial Guinea
-
Eritrea
-
Estonia
-
Eswatini
-
Ethiopia
-
Finland
-
France
-
Gabon
-
Gambia
-
Germany
-
Ghana
-
Greece
-
Grenada
-
Guatemala
-
Guinea
-
Guinea-Bissau
-
Guyana
-
Haiti
-
Honduras
-
Hong Kong SAR
-
Hungary
-
Iceland
-
India
-
Iraq
-
Ireland
-
Israel
-
Italy
-
Jamaica
-
Japan
-
Jordan
-
Kenya
-
Kuwait
-
Latvia
-
Lebanon
-
Lesotho
-
Liberia
-
Libya
-
Liechtenstein
-
Lithuania
-
Luxembourg
-
Madagascar
-
Malawi
-
Mali
-
Malta
-
Mauritania
-
Mauritius
-
Mexico
-
Moldova
-
Monaco
-
Montenegro
-
Morocco
-
Mozambique
-
Namibia
-
Netherlands
-
New Zealand
-
Nicaragua
-
Niger
-
Nigeria
-
Norway
-
Oman
-
Palestinian Territories
-
Panama
-
Paraguay
-
Peru
-
Philippines
-
Poland
-
Portugal
-
Qatar
-
Romania
-
Russia
-
Rwanda
-
San Marino
-
São Tomé & Príncipe
-
Saudi Arabia
-
Senegal
-
Serbia
-
Seychelles
-
Sierra Leone
-
Singapore
-
Sint Maarten
-
Slovakia
-
Slovenia
-
Somalia
-
South Africa
-
South Korea
-
South Sudan
-
Spain
-
St. Lucia
-
St. Vincent & Grenadines
-
Sudan
-
Sweden
-
Switzerland
-
Taiwan
-
Tanzania
-
Togo
-
Trinidad & Tobago
-
Tunisia
-
Türkiye
-
Turks & Caicos Islands
-
Uganda
-
Ukraine
-
United Arab Emirates
-
United Kingdom
-
United States
-
Uruguay
-
Vatican City
-
Venezuela
-
Yemen
-
Zambia
-
Zimbabwe