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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
Holger Pfarr
Holger Pfarr
5 3 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 3 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 8 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 5 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 3 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 3 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 3 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 3 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 3 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 3 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 3 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 3 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 3 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 3 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 3 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 2 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 2 months ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 2 months ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 2 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 2 months ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 2 months ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 2 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 2 months ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 2 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 2 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 2 months ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 2 months ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 2 months ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 2 months ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 2 months ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 2 months ago
"So far so good"
Judy Winkin
Judy Winkin
5 2 months ago
"Easy and good deal"
Samantha de León
Samantha de León
5 2 months ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 2 months ago
"Very easy to book and competitive prices."
ju
ju
5 2 months ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 2 months ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 2 months ago
"Very good. Easy."
David Garciarena
David Garciarena
5 2 months ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 2 months ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 2 months ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 2 months ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 2 months ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 2 months ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 1 month ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 1 month ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 1 month ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 1 month ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 1 month ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 1 month ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 1 month ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 month ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 1 month ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 1 month ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 1 month ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 month ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 month ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 month ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 month ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 1 month ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 1 month ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 1 month ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 1 month ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 1 month ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 month ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 month ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 4 weeks ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 3 weeks ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 3 weeks ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 4 weeks ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 3 weeks ago
"An excellent experience, 100% recommended"
Michael Williamson
Michael Williamson
5 3 weeks ago
"Very easy great price"
vasilis ligdas
vasilis ligdas
5 3 weeks ago
"Great prices and customer service"
Okan DOGAN
Okan DOGAN
5 2 weeks ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Bj Virtue
Bj Virtue
5 2 weeks ago
"Booking was very easy, excited to cruise around on our holiday"
John Guevara
John Guevara
5 2 weeks ago
"Excellent service"
Tanner Blair
Tanner Blair
5 2 weeks ago
"Great car"
Hadar Blutrich
Hadar Blutrich
5 2 weeks ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 2 weeks ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Daniel Koh
Daniel Koh
5 2 weeks ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Anne J Harris
Anne J Harris
5 2 weeks ago
"Good price, easy to use."
Joel Reculard
Joel Reculard
5 2 weeks ago
"Attractive prices and comprehensive insurance"
Daniel Woods
Daniel Woods
5 2 weeks ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 2 weeks ago
"A variety of choices was available. Looking forward to picking up the car!"
Kendal Keung
Kendal Keung
5 2 weeks ago
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 2 weeks ago
"Perfect!"
Graham Dopheide
Graham Dopheide
5 1 week ago
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Anant Patel
Anant Patel
5 1 week ago
"Excellent price"
Handy Hermawan
Handy Hermawan
5 1 week ago
"Fast easy and great discounts"
Kerry Durrant
Kerry Durrant
5 1 week ago
"Nice and Easy process - got travel insurance too with the booking also !"
Marika Camilleri
Marika Camilleri
5 1 week ago
"Definitely the cheapest car hire option available in Hawaii"
amelie vincent
amelie vincent
5 1 week ago
"Booking on Hola Car Rentals was so easy. Highly recommend!"
emre k
emre k
5 6 days ago
"great prices, smooth transaction, clear cost breakdown. seems great"
orin sae
orin sae
5 5 days ago
"friendly user (via web) low prices good conditions"
Lee-Anne Duncan
Lee-Anne Duncan
5 4 days ago
"Easy to navigate Hola Car Rental site, made choosing a hire hassle free"
Akshay Baheti
Akshay Baheti
5 3 days ago
"The reservation experience was very simple and convenient. The website is well designed. Disclaimer: I still have to actually use the reservation and drive though!"
Akos Bernat
Akos Bernat
5 3 days ago
"Very good prices"
H.M. F.
H.M. F.
5 2 days ago
"The third party rental car company charged us after returning the car for additional services that we hadn't agreed to. Hola's service team went above and beyond to help us get a refund for these charges. It’s exemplary for a car rental broker to stand up for its customers like this. We’re grateful and will always book through Hola in the future. Not just because they have very affordable deals and great value for money, but above all because they’re there for their customers! Benchmark!"
Hendry
Hendry
5 6 hours ago
"Fast & easy process, nice car and overall satisfied with this booking"

About renting a car with National in Las Vegas

National operates out of the consolidated Rent-A-Car Center at 7135 Gilespie Street, roughly three miles from Harry Reid International Airport — reached by a free shuttle that runs continuously from Terminal 1 (doors 10 and 11) and Terminal 3 (baggage claim level). The shuttle ride takes about 7 to 10 minutes, but budget 30 to 45 minutes total from landing to leaving the lot, accounting for the walk, potential shuttle wait, and counter queue. Booking at least three weeks ahead helps secure better availability, particularly between March and October when demand runs high. Nevada has no toll roads, so there is no electronic toll package to consider — a meaningful saving compared to Florida or Texas rentals. Fuel in Las Vegas averages around US$5.05 per gallon, noticeably above the national average, so refueling close to the Rent-A-Car Center before returning the car avoids the fuel service charge of roughly US$7-9 per gallon that National applies to tanks returned below full. National will place a deposit hold of around US$200-300 on a credit card in the primary driver's name at pickup; debit cards are not accepted. Drivers whose license uses a non-Latin script — Arabic, Chinese, Japanese, Cyrillic, for example — must also present an International Driving Permit alongside the original license.

Frequently Asked Questions

What does my Hola Car Rentals booking with National in Nevada include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Nevada, including National, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected National rental experience and peace of mind throughout your trip in Nevada.

Will I face unexpected charges at the National counter in Las Vegas when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your National booking in Las Vegas are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the National counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the National counter in Las Vegas charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with National to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the National Car Rental counter at Las Vegas Airport?

The National Car Rental counter in Las Vegas is not inside the Harry Reid International Airport (LAS) terminal. All National rental brands, including National, operate from the off-site Airport Rent-A-Car Center located at 7135 Gilespie Street, Las Vegas, NV 89119.

To reach the National counter, follow these steps after landing:

  • Collect your baggage, then follow signs to Ground Transportation: Terminal 1 (Level 1, outside doors 10 and 11) or Terminal 3 (Level Zero, doors 51 to 58)
  • Board the free rental car shuttle, which runs 24 hours a day, 7 days a week
  • The shuttle ride takes approximately 5 to 10 minutes; allow 15 to 30 minutes total from the curb to the Rent-A-Car Center
  • At the center, proceed to the National Car Rental counter, present your documents, and collect your vehicle from the designated bays

From the moment you land in Las Vegas, Budget 60 to 120 minutes total during peak periods to account for baggage claim, the shuttle, and counter processing at National.

Are there toll roads in Las Vegas that affect my National Car Rental?

No, there are no toll roads in Las Vegas or anywhere in Nevada. All public highways, interstates, state routes, and local roads in the state are toll-free, so your National Car Rental will not incur any toll charges during your Las Vegas trip.

Common routes you may drive include:

  • I-15 (toward the state line or downtown Las Vegas)
  • US-95 and US-93
  • The Las Vegas Beltway (CC 215)
  • SR-160 toward the Valley of Fire area

All of these cost US$0.00 in tolls. Toll programs offered by National rental brands, such as transponder packages, are unnecessary in Nevada and do not apply to your Las Vegas rental.

Note that state park entry fees (for example, approximately US$10 per vehicle at Valley of Fire) are not tolls and are paid separately at park booths. If you plan to drive from Las Vegas into neighboring states such as California, toll roads may apply there. In that case, the Tolls Cashback benefit included with your booking can help offset those costs.

What documents do I need to pick up my National Car Rental in Las Vegas?

When collecting your National Car Rental in Las Vegas, you must present all documents in physical form. Digital copies are not accepted at the counter.

  • Valid driver's license (original, unexpired, with photograph) in the main driver's name
  • International Driving Permit (IDP) if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic; an IDP is also recommended if your license is not in English
  • Passport or valid government-issued photo ID
  • Physical major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets (required for visitors from outside the United States)

All names across your license, passport, credit card, and booking confirmation must match. The IDP is a translation document only and must be carried alongside your original license, not in place of it. Debit and prepaid cards are not accepted for the security deposit at the National counter in Las Vegas.

Does Hola Car Rentals offer Tolls Cashback for a National Car Rental in Las Vegas?

Yes, Tolls Cashback is included with every booking, including National Car Rental reservations in Las Vegas. Because Nevada has no toll roads, you will not pay any tolls driving within Las Vegas itself. However, if your trip takes you beyond Nevada into states such as California, where toll roads do exist, the cashback benefit applies to those toll costs.

Here is how the benefit works:

  • Hola Car Rentals reimburses the lesser of the total tolls you paid or up to 5% of your total booking value
  • Example: if your booking total is US$600, the cap is US$30; if you paid US$18 in tolls, you receive US$18 back
  • Submit your claim by emailing [email protected] within 30 days of returning your National vehicle
  • Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

What is the security deposit for a National Car Rental in Las Vegas?

When you pick up your National Car Rental in Las Vegas, the counter will place a temporary authorization hold on your credit card. This is not a charge; it reduces your available credit until your bank releases it after the rental ends.

For standard vehicles at National in the United States, typical holds range from approximately US$300 to US$400. The exact amount can vary based on:

  • The vehicle class you selected (premium or specialty vehicles may carry higher holds)
  • The specific Las Vegas location and season
  • National's own policies at the time of pickup

You must present a physical major credit card with the driver's name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at the National counter in Las Vegas. After you return the vehicle, the hold is released, but your bank controls when it appears back on your statement, which can take up to 15 business days.

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your Las Vegas travel dates to prevent fraud blocks on the authorization.

Can I add an additional driver to my National Car Rental in Las Vegas?

Yes, you can add an additional driver to your National Car Rental in Las Vegas, either as part of your rate or for a fee paid at the counter.

For National in Las Vegas, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see if an additional driver is already included at no extra cost.

Requirements for adding a driver at the National counter in Las Vegas:

  • The additional driver must be physically present at pickup
  • They must present a valid driver's license and photo ID
  • If their license uses a non-Latin alphabet, an IDP is also required
  • They must meet the minimum age requirements for Las Vegas rentals
  • Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the National rental agreement are covered by protections such as CDW and liability coverage. If someone drives who is not named on the contract, coverage may be void. If you need to add a driver after pickup, visit a National branch in Las Vegas to update the agreement.

What are the one-way street rules I should know when driving a National rental in Las Vegas?

Las Vegas has a dense network of one-way street couplets, particularly in the downtown area, that can be disorienting for first-time visitors driving a National rental car. Understanding these road features before you drive can help you avoid wrong turns.

Key road features to be aware of in Las Vegas:

  • Downtown one-way couplets: streets such as Bonneville Avenue (eastbound) and Clark Avenue (westbound) between Las Vegas Boulevard and Maryland Parkway operate as one-way pairs; sensors in the area detect dozens of wrong-way drivers weekly despite signage
  • Diverging diamond interchanges: the I-15 and US-93 Garnet Interchange northeast of downtown forces left-turn crossovers before and after the overpass, which is unfamiliar to most drivers
  • Roundabouts: several traffic circles exist in Las Vegas, including on Cimarron Road between Sahara and Oakey, with markings that can be unclear
  • Las Vegas Beltway (CC 215): mixes freeway and expressway segments with at-grade intersections, so speed limits and traffic flow can change abruptly

National Car Rental vehicles in Las Vegas come standard with navigation options. Using a GPS or the navigation add-on can help you stay oriented on these unusual road layouts.

Is a credit card required to rent from National Car Rental in Las Vegas?

Yes, a physical major credit card in the main driver's name is required to rent from National Car Rental in Las Vegas. The card must have the driver's name printed on it and must be presented in person at the counter.

Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the security deposit hold at the National counter in Las Vegas. Digital wallets such as Apple Pay or Google Pay are also not accepted for the deposit.

Additional things to confirm before your Las Vegas pickup:

  • Your card must have sufficient available credit to cover the deposit hold (typically US$300 to US$400 for standard vehicles at National)
  • The name on the card must match your driver's license, passport, and booking confirmation
  • Notify your bank of your Las Vegas travel dates to prevent the authorization from being flagged as fraud
  • Bring a backup credit card in your own name in case your primary card is declined

Even if you prepaid your booking in full, you are still required to present a physical credit card at the National counter in Las Vegas for the security hold.

What travel assistance is included with my National Car Rental booking in Las Vegas?

Most bookings include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if an emergency occurs during your Las Vegas rental or while driving in the surrounding Nevada region.

Core benefits typically included are:

  • Travel insurance with medical coverage for up to 5 passengers
  • Legal assistance in the event of a road accident
  • Compensation for baggage lost by the airline
  • Flight cancellation insurance

This coverage is particularly useful if you experience a medical emergency while driving a National rental car on remote Nevada highways such as US-95 or US-93, where medical facilities may be far away.

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit applies only to travelers who are not residents of the United States or Canada. North American residents do not qualify for this coverage. Always check your booking confirmation for the exact terms, limits, and exclusions that apply to your Las Vegas reservation with National.

Are there young driver surcharges for National Car Rental in Las Vegas?

Yes, drivers under 25 years old are subject to a young-renter surcharge when picking up a National Car Rental in Las Vegas. Nevada does not have a state law requiring rentals to drivers under 25, so National's standard policy applies.

Here is what to expect at the Las Vegas counter:

  • Drivers aged 21 to 24 can rent from National in Las Vegas but will pay a daily young-renter surcharge of US$15 per day plus applicable taxes
  • Drivers under 21 are generally not eligible to rent from National in Las Vegas
  • Certain vehicle classes are restricted to renters aged 25 and older, including full-size, SUV, premium, luxury, minivan, and convertible categories
  • Eligible vehicle classes for under-25 renters typically include economy, compact, and intermediate categories

The young-renter surcharge is paid at the National counter in Las Vegas and is not included in your prepaid booking total. Budget for this additional daily cost when planning your Las Vegas trip. If you are unsure whether your chosen vehicle class is available for your age group, contact customer service before booking.

How does the fuel policy work for National Car Rental in Las Vegas?

National Car Rental in Las Vegas uses a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return in Las Vegas:

  • At pickup, check the fuel gauge with the National agent and confirm the starting level is recorded on the rental agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge
  • Refuel within approximately 10 miles of the Airport Rent-A-Car Center at 7135 Gilespie Street before returning your National vehicle; the center is near I-215, which provides easy access to nearby fuel stations
  • Keep your final fuel receipt showing the date, time, and station address
  • For after-hours returns, leave the receipt in the drop envelope and keep a photo of the full gauge on your phone

If you return the National vehicle in Las Vegas without a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. Returning the car full is always the most cost-effective option.

How do I return my National Car Rental at Las Vegas Airport after hours?

Returning your National Car Rental in Las Vegas after hours is straightforward if you follow the correct steps at the Airport Rent-A-Car Center.

The return process at the Las Vegas Rent-A-Car Center (7135 Gilespie Street) works as follows:

  • Drive to the National Car Rental designated return area within the Airport Rent-A-Car Center and follow the signs for your brand
  • Park the vehicle in the marked National return bay
  • Lock the vehicle and place your keys and rental agreement in the designated key drop box for National; confirm the exact drop box location with the National counter at pickup
  • Take photos of the vehicle condition, fuel gauge, and odometer before leaving
  • After dropping off, board the free 24-hour shuttle back to the Harry Reid International Airport terminals (Terminal 1 or Terminal 3)

Note that the free shuttle between the terminals and the Rent-A-Car Center runs 24 hours a day, 7 days a week, so you will always have a way back to the airport regardless of your return time. Counter hours for National in Las Vegas may vary, so confirm specific hours on your rental agreement or with the National agent at pickup.

What insurance coverage is included with my National Car Rental in Las Vegas?

The insurance coverage included with your National Car Rental in Las Vegas depends on the rate plan you selected at booking. Check your confirmation to see exactly what is covered.

Common coverage types available for Las Vegas rentals with National:

  • Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the National rental vehicle from a collision, theft, or vandalism; a deductible may apply unless your confirmation states zero deductible
  • Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles while driving the National car in Las Vegas; some U.S. states require a minimum level of liability, but not all do, so adding supplemental liability is strongly recommended

CDW and LDW do not cover third-party liability, your personal injuries, or your belongings. Common exclusions include tires, undercarriage, roof damage, and incidents involving unauthorized drivers or prohibited use.

At the National counter in Las Vegas, review the rental agreement carefully to confirm which coverages are active and what deductible applies. Only drivers listed on the agreement are covered. If you have questions about your specific Las Vegas booking, check your Hola Car Rentals confirmation before pickup.

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