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Frequently Asked Questions
What does my Hola Car Rentals booking with Alamo in Nevada include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Nevada, including Alamo, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Alamo rental experience and peace of mind throughout your trip in Nevada.
Will I face unexpected charges at the Alamo counter in Nevada when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Alamo booking in Nevada are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Alamo counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Alamo counter in Nevada charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Alamo to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Are there toll roads in Nevada that I need to worry about with my Alamo rental?
No, Nevada has no toll roads. Every public highway, interstate, and state route in Nevada is toll-free, so you will not encounter any toll charges during your Alamo rental in Nevada.
Common routes such as I-15 through Las Vegas, I-80 between Reno and Carson City, US-95, and US-50 all cost US$0.00 in tolls. There are also no congestion charges, emissions zones, or city-center fees anywhere in Nevada.
Because Nevada roads are toll-free, you do not need to enroll in any toll program at the Alamo counter, and no toll device activation fees will apply during your Nevada rental. The only road-related fees you might encounter are entry fees at state parks such as Valley of Fire, which are paid directly at the park booth and are not toll charges.
If your trip extends beyond Nevada into neighboring states such as California, toll roads may apply there. Keep your receipts in that case, as Hola Car Rentals includes Tolls Cashback on all bookings.
How does Alamo pickup work at Harry Reid International Airport in Nevada?
Picking up your Alamo rental at Harry Reid International Airport (LAS) in Nevada is straightforward. After landing, follow signs to baggage claim, then exit to the shuttle bus pickup area. From there, take the shuttle to the Alamo counter located at 7135 Gilespie St, Las Vegas, NV 89119, inside the Rent-A-Car Center.
Alamo offers two faster options at this Nevada airport:
- Touch-screen kiosk check-in: Use the self-service kiosk to print your rental agreement, proceed directly to the lot, and show your license at the exit booth.
- Accelerated Check-in (Skip the Counter): Activate this online before arrival by entering your license and contact details, then choose the Skip the Counter option and go straight to your vehicle.
For after-hours pickup at this Nevada location, follow the specific instructions included in your booking confirmation email. For after-hours returns, park as directed and drop your keys in the designated dropbox.
At Reno-Tahoe International Airport (RNO), Nevada's other Alamo location, you can also activate Accelerated Check-in online for faster counter service upon arrival.
What documents do I need to pick up my Alamo rental car in Nevada?
To collect your Alamo rental in Nevada, you must present the following physical documents at the counter:
- A valid, unexpired driver's license (original, not digital) in the main driver's name, valid for the entire rental period.
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted.
- A passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets if you are visiting Nevada from abroad.
If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original license.
All documents presented at the Alamo counter in Nevada must be physical originals. Digital versions shown on a phone or tablet will not be accepted.
Does Hola Car Rentals offer Tolls Cashback for Alamo rentals in Nevada?
Yes, Hola Car Rentals includes Tolls Cashback on all Alamo bookings, including those in Nevada. Because Nevada itself has no toll roads, this benefit is most relevant if your trip takes you into neighboring states such as California, where toll roads do exist.
The cashback covers up to 5% of your total booking value for tolls paid during your rental period. For example, if your Alamo booking total is US$500, the maximum cashback is US$25. If you paid US$18 in tolls, you receive US$18 back. If you paid US$40, you receive the US$25 cap.
To claim your Tolls Cashback after returning your Alamo vehicle:
- Email [email protected] within 30 days of vehicle return.
- Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}.
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid.
Refunds are issued to the original payment method used for your reservation and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What airport fees and taxes apply to Alamo rentals at Las Vegas Airport in Nevada?
When picking up an Alamo rental at Harry Reid International Airport (LAS) in Nevada, several local fees and taxes are added on top of the base rental rate. These are airport-specific charges, not unique to Alamo, and apply to all rental companies operating at this Nevada airport.
- Airport concession recovery fee: typically around 10% of the base rate.
- Customer facility charge (CFC): approximately US$3.50 per day, capped at US$17.50 per rental.
- Nevada state rental tax: approximately 10%.
- Clark County fees: approximately 10%.
- Vehicle license recovery fee: approximately US$1 to US$3 per day.
The exact amounts depend on your specific booking dates and vehicle class. Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Alamo counter in Nevada at pickup.
If your confirmation states that taxes and fees are included, you should not be billed separately for those items at the counter. If you are charged for something not disclosed on your confirmation, Hola Car Rentals' No Extra Charges© Coverage may apply.
Is a credit card required for the security deposit on an Alamo rental in Nevada?
Yes, a major credit card in the main driver's name with the driver's name printed on the card is required at the Alamo counter in Nevada for the security deposit hold. Debit cards, prepaid cards, and virtual or digital-only cards are not accepted.
At Nevada airport locations such as Harry Reid International (LAS) and Reno-Tahoe International (RNO), Alamo typically places a hold of approximately US$300 to US$400 on a standard vehicle. This is a temporary authorization, not a charge, and it reduces your available credit until your bank releases it after the rental ends.
A few important points to keep in mind:
- Even if you prepaid your booking in full, you must still present a physical credit card at the Alamo counter in Nevada for the deposit hold.
- The card must be in the main driver's name, not a third party's name.
- Notify your bank before traveling to Nevada to prevent fraud blocks on the in-person authorization.
- Bring a backup credit card in case your primary card is declined.
After you return the vehicle, the hold is released. Your bank controls how quickly it appears back on your available credit, which can take up to 15 business days.
What is the minimum age to rent a car with Alamo in Nevada?
The minimum age to rent an Alamo vehicle in Nevada without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent with Alamo in Nevada but will be subject to a daily young-renter surcharge, and most vehicle classes are restricted to drivers 25 and older.
For Alamo in Nevada, the young-renter surcharge is approximately US$15 per day plus applicable taxes, paid at the counter. This fee is not capped the way some other brands cap it.
Vehicle class restrictions for drivers under 25 at Alamo Nevada locations typically exclude:
- Full-size SUVs (such as Tahoes and Suburbans)
- Premium, luxury, and convertible categories
- Minivans and full-size vans
Drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and compact SUV categories at Alamo Nevada locations.
Nevada does not have a state law requiring rentals to drivers under 21, so the minimum age at Alamo Nevada locations is 21. Drivers under 21 will not be able to rent. If you are unsure whether your age qualifies for a specific vehicle class, contact customer service before booking.
Does Alamo include Travel Assistance for rentals in Nevada?
Yes, most Alamo bookings made through Hola Car Rentals include Travel Assistance coverage provided by Terrawind Global Protection, and this applies to rentals in Nevada as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage.
For eligible renters driving in Nevada, the Travel Assistance coverage typically includes:
- Travel and medical insurance for up to 5 passengers.
- Legal assistance in the event of a road accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
Nevada's major highways such as I-15 and US-95 can involve long stretches between cities, making this coverage particularly useful in the event of a medical emergency or accident far from urban areas.
If you need assistance during your Alamo rental in Nevada, contact Terrawind 24 hours a day, 7 days a week:
- Phone: +1 888 980 9992 (toll-free or collect)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Always check your booking confirmation for the exact coverage terms and limits that apply to your specific Alamo reservation in Nevada.
What fuel policy applies to Alamo rentals in Nevada?
Alamo rentals in Nevada follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel charges on your Alamo Nevada rental:
- At pickup, verify the fuel gauge with the Alamo agent and confirm the starting level is recorded on the rental agreement.
- Take a photo of the dashboard showing the odometer and fuel gauge.
- Refuel within approximately 10 miles or 15 km of the return location, whether at Harry Reid International Airport (LAS) or Reno-Tahoe International Airport (RNO), so the gauge does not drop before you return the car.
- Keep your final fuel receipt showing the date, time, and station address.
If you return the Alamo vehicle in Nevada with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee.
For after-hours returns at Nevada Alamo locations, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone as evidence.
Can I add an additional driver to my Alamo rental in Nevada?
Yes, you can add an additional driver to your Alamo rental in Nevada, but the additional driver must be present at the Alamo counter at pickup with a valid driver's license to sign the rental agreement.
For Alamo in Nevada, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation for the line stating additional driver included or additional driver free of charge before arriving at the Nevada counter.
Key requirements for adding a driver at Alamo Nevada locations:
- The additional driver must meet the same minimum age requirements as the main driver.
- Drivers aged 21 to 24 may be subject to a young-renter surcharge in addition to the additional driver fee.
- The additional driver must present a valid license and, if required, an International Driving Permit.
- Both the main driver and the additional driver must sign the rental agreement.
Only drivers listed on the Alamo rental agreement in Nevada are covered by the rental protections such as CDW/LDW and liability coverage. Anyone not named on the contract who drives the vehicle may void those protections.
What insurance options are available for Alamo rentals in Nevada?
When picking up your Alamo rental in Nevada, you will have the option to add or confirm several types of coverage. Understanding what each covers helps you avoid paying for protection you already have or going without coverage you need.
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): Reduces your financial liability for damage to the Alamo vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. This does not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS/ALI/SLI): Covers bodily injury and property damage you may cause to others while driving the Alamo vehicle in Nevada. Some U.S. states require a minimum liability amount, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your Nevada rental.
Nevada has no unique state-mandated insurance rules that differ significantly from general U.S. rental practice, but given the long highway distances between Las Vegas and other Nevada destinations, having adequate liability coverage is important.
Review your Hola Car Rentals booking confirmation to confirm which protections are already included in your Alamo Nevada rate before accepting or declining anything at the counter.
Can I pick up an Alamo car in Nevada and return it in a different state?
Yes, one-way rentals are generally available with Alamo in Nevada, allowing you to pick up at a Nevada airport such as Harry Reid International (LAS) or Reno-Tahoe International (RNO) and return the vehicle in a different state. However, a drop-off fee may apply depending on the route.
How the drop-off fee works for Alamo Nevada one-way rentals:
- The fee is route-specific and varies by destination city, vehicle class, and season.
- It is listed under the To Pay at Destination section during the Hola Car Rentals booking process, not on the results page.
- The fee cannot be prepaid and is settled at the Alamo counter in Nevada at pickup.
Cross-border rentals, for example driving from Nevada into Mexico, are typically restricted or require prior written authorization from Alamo. Driving across U.S. state lines is generally permitted under standard Alamo Nevada rental agreements, but always confirm on your rental contract.
If you change your return location after booking, the drop-off fee may be recalculated and the overall rate may reprice. Contact support before making mid-rental route changes to understand the cost impact on your Alamo Nevada reservation.
What happens if I return my Alamo rental in Nevada after hours?
Yes, after-hours returns are available at Alamo Nevada airport locations, including Harry Reid International Airport (LAS) and Reno-Tahoe International Airport (RNO). The process is straightforward but requires attention to a few steps to avoid disputes.
For an after-hours return at an Alamo Nevada location:
- Park the vehicle in the designated Alamo return area as directed in your rental agreement or confirmation email.
- Drop the keys in the designated key dropbox at the Nevada location.
- Take a photo of the fuel gauge showing a full tank and the odometer before leaving the vehicle.
- Keep your final fuel receipt from the station near the Nevada return location.
- Leave a copy of the fuel receipt in the key envelope if one is provided.
Be aware that until the Alamo agent in Nevada formally checks in the vehicle during business hours, you may remain responsible for the vehicle. Any damage discovered at check-in after your after-hours drop will be assessed against your rental agreement.
The standard grace period for returns is typically 30 minutes beyond your scheduled return time. If you return significantly late, additional hourly or daily charges may apply. Check your Alamo Nevada rental agreement for the exact grace period terms.
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